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Mercor is partnering with a top AI research organization to evaluate and improve how coding assistants reason, act, and communicate during development workflows. We’re seeking technically sharp experts (especially those with experience in code review, testing, or documentation) to assess full transcripts of user–AI coding conversations. This short-term, fully remote engagement helps shape the future of developer-assisting AI systems. Key Responsibilities • Review long-form transcripts between users and AI coding assistants • Analyze the AI’s logic, execution, and stated actions in detail • Score each transcript using a 10-point rubric across multiple criteria • Optionally write brief justifications citing examples from the dialogue • Detect mismatches between claims and actions (e.g., saying “I’ll run tests” but not doing so) Ideal Qualifications Top choices: • Senior or Staff Engineers with deep code review experience and execution insight • QA Engineers with strong verification and consistency-checking habits • Technical Writers or Documentation Specialists skilled at comparing instructions vs. implementation Also a strong fit: • Backend or Full-Stack Developers comfortable with function calls, APIs, and test workflows • DevOps or SRE professionals familiar with tool orchestration and system behavior analysis Languages and Tools: • Proficiency in Python is helpful (most transcripts are Python-based) • Familiarity with other languages like JavaScript, TypeScript, Java, C++, Go, Ruby, Rust, or Bash is a plus • Comfort with Git workflows, testing frameworks, and debugging tools is valuable More About the Opportunity • Remote and asynchronous — complete tasks on your own schedule • Must complete each transcript batch within 5 hours of starting (unlimited tasks to be done) • Flexible, task-based engagement with potential for recurring batches Compensation & Contract Terms • Competitive hourly rates based on geography and experience • Contractors will be classified as independent service providers • Payments issued weekly via Stripe Connect Application Process • Submit your resume to begin • If selected, you’ll receive rubric documentation and access to the evaluation platform • Most applicants hear back within a few business days About Mercor • Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations • Our investors include Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey • Thousands of professionals across law, engineering, and research contribute to frontier AI projects via Mercor

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Bilingual Health Care Sales Enroller to join #TeamMVP. This is an opportunity to d ive into a role where your passion for community outreach , strategic engagement , and your love for your community can flourish. What's in it for you: • Growth opportunities to uplevel your career, • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team, • Competitive compensation and comprehensive benefits focused on well-being, • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace. Qualifications you'll bring: • Two or more years in a customer service or sales environment , with some experience in the health care industry such as a hospital, medical office, or health insurance company., • The ability to speak more than one language ( for example, English and Bengali, Hindi an/or Spanish )., • A n Ass ociate degree or equivalent combination of education and related experience., • The a vailability to work full-time, virtual with daily local travel (some evening and weekend hours required)., • Must have a valid driver's license., • Curiosity to foster innovation and pave the way for growth., • Humility to play as a team., • Commitment to being the difference for our customers in every interaction. Your key responsibilities: • Spearhead our membership growth initiatives in crucial target areas by identifying eligible individuals and seamlessly enrolling them in a variety of plans including Medicaid, Child Health Plus, Essential Plan, Qualified Health Plans (QHPs), HARP, Off-Exchange, Medicare Advantage (MA) products, and Dual Eligible Special Needs Plans (D-SNP)., • Conduct both individual and group outreach activities to present our innovative health care solutions on- and off-site at various events-from health fairs and community expos to festivals and holiday-themed gatherings-ensuring MVP's presence is both seen and felt. Your collaborative efforts alongside our Field Marketing and Community Engagement Representatives will be pivotal in driving growth and visibility in assigned territories., • Foster positive relationships with community-based organizations, medical provider partners, and community contacts to develop a robust network within your territory., • Generate, track, and convert qualified leads and referrals into MVP customers., • Lead two monthly events that highlight our progressive health solutions directly to the communities we serve, strengthening ties and enhancing our brand's impact., • Navigate the local landscape with required travel , embracing the opportunity to bring MVP's customer-centric philosophy to life across our footprint., • Participate in necessary screenings and provide proof of immunization as part of our commitment to community well-being., • Demonstrate the dynamic capability to transport up to 30 lbs. of promotional materials, which play a key role in educating and empowering our customers about their health care choices., • Remote with local travel (this role is salary plus incentive and travel reimbursement) Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at .

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Health Insurance Navigator to join #TeamMVP. This is an opportunity to d ive into a role where your passion for community outreach , strategic engagement , and your love for your community can flourish. What's in it for you: • Growth opportunities to uplevel your career, • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team, • Competitive compensation and comprehensive benefits focused on well-being, • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace. Qualifications you'll bring: • Two or more years in a customer service or sales environment, with some experience in the health care industry such as a hospital, medical office, or health insurance company., • The ability to speak more than one language preferred (for example, English and Bengali, Hindi an/or Spanish)., • An Associate degree or equivalent combination of education and related experience., • The availability to work full-time, virtual with daily local travel (some evening and weekend hours required)., • Must have a valid driver's license., • Curiosity to foster innovation and pave the way for growth., • Humility to play as a team., • Commitment to being the difference for our customers in every interaction. Your key responsibilities: • Spearhead our membership growth initiatives in crucial target areas by identifying eligible individuals and seamlessly enrolling them in a variety of plans including Medicaid, Child Health Plus, Essential Plan, Qualified Health Plans (QHPs), HARP, Off-Exchange, Medicare Advantage (MA) products, and Dual Eligible Special Needs Plans (D-SNP)., • Conduct both individual and group outreach activities to present our innovative health care solutions on- and off-site at various events-from health fairs and community expos to festivals and holiday-themed gatherings-ensuring MVP's presence is both seen and felt. Your collaborative efforts alongside our Field Marketing and Community Engagement Representatives will be pivotal in driving growth and visibility in assigned territories., • Foster positive relationships with community-based organizations, medical provider partners, and community contacts to develop a robust network within your territory., • Generate, track, and convert qualified leads and referrals into MVP customers., • Lead two monthly events that highlight our progressive health solutions directly to the communities we serve, strengthening ties and enhancing our brand's impact., • Navigate the local landscape with required travel , embracing the opportunity to bring MVP's customer-centric philosophy to life across our footprint., • Participate in necessary screenings and provide proof of immunization as part of our commitment to community well-being., • Demonstrate the dynamic capability to transport up to 30 lbs. of promotional materials, which play a key role in educating and empowering our customers about their health care choices., • Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing health care delivery and being the difference for the customer. Where you'll be: • Remote with local travel (this role is salary plus incentive and travel reimbursement) Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at .

Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester. Notes on Product Testing: - Each product test is conducted by a third party, independent company. Product tests and online studies are typically lower.

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's Information Technology department invites applications for a full-time Configuration Engineer (Salesforce). The Configuration Engineer is primarily responsible for Salesforce platform administration and support. This role ensures system integrity, security, disaster recovery, and optimal performance for Salesforce and related platforms. The administrator creates and communicates platform standards and procedures, leads or participates in project teams, and collaborates with Salesforce Admins, Software Engineers, QA analysts, and end users from various business teams. Additional responsibilities may include supporting internal custom software applications, Python scripting for power systems engineering tools, and contributing to software testing efforts. The ideal candidate is self-driven, passionate about learning, and committed to delivering high-quality solutions. Success in this role requires strong communication skills, independent thinking, adaptability, and a genuine enthusiasm for supporting colleagues and contributing to a positive, customer-focused team culture. On-site presence at least three days per week is expected. ESSENTIAL DUTIES and RESPONSIBILITIES Salesforce Platform Administration & Support • Support existing customer portals and maintain access/functionality for users., • Administer and configure connected apps supporting the Salesforce platform., • Oversee day-to-day operations for Salesforce and connected applications, including systematic patching and upgrades to maintain a secure environment., • Monitor data quality and integrity within Salesforce, identifying and resolving data issues., • Establish and communicate Salesforce platform standards, policies, and procedures., • Provision and control user permissions and privileges., • Create and maintain reports and dashboards to provide insights into platform performance and usage., • Maintain and test platform backup and recovery plans., • Work closely with Salesforce Admins, Software Engineers, QA analysts, and business end users to gather and understand requirements., • Configure Salesforce using native tools (Flows, Email Alerts, Lightning App Builder) to meet business needs and improve user experience., • Create and maintain custom objects, fields, formulas, validation rules, workflows, and approval processes., • Develop and maintain APIs for system integration., • Support internal custom software applications as needed., • Contribute Python scripting for power systems engineering tools (willingness to learn is sufficient)., • Collaborate with team members to design, write, execute, and automate tests for software projects., • Develop and maintain tools for testing., • Provide ongoing support and training to Salesforce users, troubleshooting issues and implementing enhancements., • Stay current with Salesforce updates, new features, and best practices; recommend and implement improvements., • Demonstrate initiative, ownership, and accountability for tasks and team objectives., • Thrive in a collaborative, team-oriented environment that values mutual respect, open communication, and shared success., • Exhibit curiosity, a growth mindset, and eagerness to learn and improve., • Communicate clearly and effectively with technical and non-technical stakeholders., • Embrace feedback and contribute to a culture of continuous improvement., • Support teammates by sharing knowledge, mentoring others, and celebrating team achievements., • Maintain a customer-focused attitude, ensuring solutions meet business needs and enhance user experience. QUALIFICATIONS: • Bachelor's degree in Computer Science, Information Systems, or a related field from an accredited university or college., • Minimum 5 years of experience as a Salesforce Administrator., • Strong understanding of Salesforce architecture, APIs, security, and data modeling., • Proven experience in software development using Python, Kotlin, or Java is a plus Salesforce Administrator and Administrator certification preferred but not required. ADDITIONAL REQUIREMENTS • Ability to read, analyze and interpret common scientific and technical documents. Ability to effectively present information in one-on-one and small group situations to market participants, department managers and other employees. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences, and training. May require work on nights, weekends, or holidays. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. #LI-Onsite Salary Range $78,500 - $131,100 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The NYISO's Operations department invites applications for a full-time Senior Operations Engineer. The Senior Operations Engineer determine system reliability transfer limits, assist management in the review of NYISO controlled and secured facilities in the areas of System Studies, maintenance and testing of Power System Protection systems, and Reporting and Compliance, and develop engineering studies and analysis to assist management to make engineering-based recommendations to internal functions, Market Participant committees and the general public. Additionally, this individual will participate in NERC, NPCC, Regional, and NYISO study groups. ESSENTIAL DUTIES and RESPONSIBILITIES • Perform analytical engineering system studies in the following: NYISO seasonal operating studies, NERC, NPCC and Inter-Regional study support and, when requested, provide Transmission Planning support. Examples of studies include: seasonal reliability assessments, thermal, voltage, and transient stability studies, short circuit studies, Inter-Regional transfer analysis and reliability assessments., • Conduct detailed analysis of system events and disturbances. Review system events and performance after-the-fact for compliance analysis with NERC, NPCC, and NYSRC Standards, Criteria, and Rules., • Support Regional Market Coordination through the calculation and evaluation of distribution factors., • Maintain detailed electric power system models for the NYCA, incorporating the most accurate system representation for the neighboring Areas to represent the specific study conditions for thermal, voltage, stability short circuit analysis., • Conduct reviews of NYISO controlled and secured facilities, standards and practices for installation, maintenance and testing of bulk power protective relay systems., • Evaluate the effectiveness of computer simulation programs and/or other tools to ensure the safe and reliable operations of the NYISO transmission and generation resources., • Prepare and maintain NYISO technical support documentation., • Advise and confer with engineers in review meetings to review analysis and develop recommendations and conclusions. Provide technical support to Operations and Planning and Market Monitoring staff., • Participate in internal and external committees, project teams and Market Participant working groups., • Provide technical oversight to Associate Engineers., • Maintain a detailed electric power system model of the NYCA in the NERC Interchange Distribution Calculator (IDC). Administer access to IDC for NYISO staff and coordinate, where necessary, data mapping between the IDC and NYISO data sourcing applications. Qualifications include: • Bachelor's Degree (BS) in Electrical Engineering required with preference for coursework in power systems, electrical engineering, power system components (generation and transmission equipment, concepts and principles), mathematical modeling of power system components; Master's Degree (MS) preferred., • Seven years of related/industry experience; knowledge of power systems and demonstrated ability to use power system applications software and tools; or an equivalent combination of education, training and experience., • Proficiency in the use of advanced Power Flow and transient stability applications software (PSS/e or PSLF), or fault current assessment applications software (ASPEN One-Liner, etc.) to perform system studies is required; ADDITIONAL REQUIREMENTS • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to prepare and deliver effective presentations to, and respond to questions from, internal and Market Participant working groups, Professional Societies, and the general public., • Ability to comprehend and apply principles of advanced calculus, modern algebra, and advanced statistical theory. Ability to work with concepts including vectors, phasors, Fourier transforms, non-linear partial differential equations, control theory and proofs of theorems., • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables., • Intermediate competency in Windows operating environment using MS Office (including spreadsheet and database) applications, e-mail and internet programs, and SAS (or similar) statistical analysis software familiarity with dynamic recording devices and support software, or frequency and spectral (FFT) analysis software is desirable. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays. Review of applications will begin immediately and continue until the position is filled. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. Salary Range $102,600 - $171,200 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's Information Technology department invites applications for a full-time Senior Software Engineer with a focus in Python to join our team. We are seeking a Senior Software Engineer with advanced Python development skills and a strong background in API integration. The ideal candidate will have working knowledge of power systems modeling, simulation, and analysis, and will play a key role in supporting and enhancing Python-based applications used across engineering workflows. This role requires daily use of AI-augmented programming practices and includes mentoring staff in adopting these tools to improve productivity and innovation. The Senior Software Engineer performs full stack development, including front end, back end, and database work where appropriate. The position includes the development of automated unit tests in support of new functionality and software changes. The position participates in all phases of the Software Development Lifecycle, assists in the research of new technologies, and collaborates with Project Managers and Business Partners. This individual will participate in a 24x7x365 on-call support rotation for production applications. ESSENTIAL DUTIES and RESPONSIBILITIES • Design, develop, and support maintenance of Python-based tools for power system simulation, data processing, and visualization., • Lead the integration of Python APIs from commercial and custom power system analysis tools into internal workflows., • Develop automated testing, deployment, and monitoring solutions for Python tools., • Collaborate with appropriate teams to implement and optimize DevOps pipelines to ensure secure and efficient software delivery of python tools., • Use AI-augmented programming tools (e.g., code generation assistants, intelligent IDEs) as part of daily development work., • Mentor staff in adopting AI-augmented programming practices for Python., • Collaborate with cross-functional teams, including developers, system administrators, business owners and project managers to gather requirements and provide technical expertise., • Support and enhance existing applications by working with vendors to improve their products in the areas of required business functionality and security., • Ensure compliance with cybersecurity standards and best practices., • Document code, processes, and system architecture clearly and effectively., • Apply technical knowledge and experience in order to solve architecture and design problems., • Drive discussion with Business Analysts and Business Partners to interpret high-level business requirements into detailed application requirements., • Create software design specifications for functionality as defined in approved requirement specifications. Ensure that designs are consistent with applicable NYISO software development standards, product's architectural blueprints and industry guidelines., • Evaluate new technology and tools. Incorporate approved technology and tools to enhance the product development process., • Present technology design and related issues to technical and non-technical audiences., • Document product architecture plans., • Design and develop technical testing methods to meet target scalability and performance objectives. Perform any needed tuning of applications that do not meet those requirements., • Lead projects with assistance from Manager and have high visibility with other staff., • Mentor and coach Associate Engineers and Engineers., • Serve as subject matter expert across the organization for the application(s) supported., • Provide software subject matter expertise and support for all phases of the NYISO software development lifecycle; including requirements, design, development, testing, deployment and post-production support., • Interact with Project Managers in all phases of project Provide task estimates and work breakdown structures. Provide advice on feasibility and project status., • Manage resource allocations for Software Engineers on the project team and track their progress., • Perform software development activities in support of the NYISO mission and business objectives. Create, modify and/or refactor software programs as defined in approved specifications and designs., • Create automated unit and functional tests to ensure software changes are reasonably free from defects., • Provide post-production application support as required. Support responsibilities may include consultation, problem identification, data analysis and/or emergency repairs. Resolve customer inquiries and respond to suggestions for improvement and enhancements., • Requirements for support of mission-critical systems entails 24x7x365 coverage., • Develop user interfaces for web-based applications, incorporating best practices and NYISO standards for usability and design. Create and review mockups with Business Partners, as necessary., • Incorporate industry and NYISO best practices for web application security into all software design and development work. Review and address web application security issues identified by secure SDLC tooling., • Participate in penetration-testing of NYISO-developed applications. Review results with Managers and create mitigation plans for supported applications., • Collaborate with third-party vendors to support and troubleshoot issues identified in their applications. Update internal documentation as necessary based on product changes. Review impacts to NYISO processes with Manager and Business Partners and support deployment of updated applications., • Responsible to ensure that project team follows guidelines for source code management, collaborate with Release and Control team during code deployments., • Take ownership of application code, lead code reviews and suggest changes that will increase performance, security, maintainability or standards compliance., • Design, create and/or update database tables needed by applications., • Design, create and/or update SQL and/or PL/SQL statements used by applications., • Instrument and tune of existing database tables and queries., • Collaborate with other Software Engineering and IT teams as needed and Project Managers to manage changes to supported applications. Partner with other IT teams to resolve configuration, deployment, or environmental issues., • Perform data profiling to ensure that application performance targets and database capacity needs will be able to be met in the future., • Partner with Manager in strategic planning for supported applications. Create and update roadmap documentation including plans for technology upgrades and usability enhancements., • Participate in continuous learning to improve technical skills as required., • Collaborate with QA and Business owners on test case development and test result reviews. Qualifications: • Bachelor's Degree (BS), Computer Science or Information Systems required., • Seven years performing software development in a multi-dimensional team setting, • Energy/Utility industry experience desired, • Experience with cloud development platforms (AWS, Docker, Kubernetes) desired, • At least three years of experience working with DevOps and Python-based solutions, • Advanced proficiency in Python, including experience with scientific and data libraries (e.g., NumPy, Pandas, Matplotlib) and object-oriented concepts., • Strong experience in integrating and managing APIs across diverse platforms and tools., • Strong interest in learning about power system simulation methodologies such as load flow analysis, contingency analysis, and production cost modeling., • Experience using AI-augmented development environments and tools., • Familiarity with DevOps principles and tools, including CI/CD pipelines and version control systems (e.g., Git)., • Understanding of security best practices and compliance frameworks., • Understanding of cloud computing concepts, designs, and services., • Strong problem-solving and troubleshooting skills., • Excellent communication and teamwork abilities., • Willingness to participate in a 24x7x365 on-call support rotation, • MATLAB experience preferred., • Experience with Kotlin or Java 18 or higher preferred CERTIFICATES, LICENSES, REGISTRATIONS • SANS Security Awareness training or equivalent desired, • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from market participants, regulatory agencies or members of the business community. Ability to write clear technical documentation that conforms to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors., • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables., • Intermediate competency in Windows operating environment using MS365 applications. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays. At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. #LI-Onsite Salary Range $102,600 - $171,200 USD Create a Job Alert Interested in building your career at New York ISO? Get future opportunities sent straight to your email. Create alert

Job DescriptionJob Title: Epic Orders Analyst Summary: The Epic Orders Analyst is responsible for the design, build, implementation, optimization, and support of Epic Orders workflowsincluding provider order entry (CPOE), nursing orders, order sets, and integration with ancillary departments such as Lab, Radiology, Pharmacy, Therapy, and Dietary. The analyst works closely with clinical and operational stakeholders to ensure accurate, efficient, and compliant ordering processes across the organization. Key Responsibilities: • Perform Epic Orders module build, configuration, testing, and maintenance (CPOE, Order Sets, Preference Lists, Order Transmittal)., • Collaborate with physicians, nurses, pharmacists, and ancillary teams to gather requirements and optimize order workflows., • Configure and maintain order sets, preference lists, clinical decision support (CDS), and related rules/alerts., • Ensure accurate integration with ancillary systems (Lab, Radiology, Pharmacy, Dietary, Rehab)., • Support new implementations, upgrades, enhancements, and optimization initiatives., • Troubleshoot build issues and provide end-user support related to Orders workflows., • Conduct unit testing, integrated testing, and user acceptance testing (UAT)., • Develop and maintain technical documentation, build specifications, and workflow diagrams., • Participate in on-call rotation and provide go-live support as required., • Ensure compliance with organizational policies, regulatory requirements, and industry standards., • Train end users and assist with education materials when needed. Required Qualifications: • 25 years of experience supporting Epic Orders module or related clinical applications., • Epic Orders Certification or Proficiency (CPOE/Orders/Order Transmittal/Clinical Decision Support)., • Strong understanding of clinical workflows for providers, nurses, and ancillary departments., • Experience with order set build, preference list management, and clinical content configuration., • Ability to troubleshoot complex issues and collaborate across multidisciplinary teams., • Excellent communication, documentation, and problem-solving skills. This is a remote position.

Job DescriptionJob Title: Epic ClinDoc Analyst Summary: The Epic ClinDoc Analyst is responsible for the design, build, implementation, optimization, and support of clinical documentation workflows within Epic. This role supports nursing documentation, clinical assessments, flowsheets, care plans, clinical decision support, and integrated workflows across inpatient and outpatient settings. The analyst works closely with nurses, physicians, and clinical teams to ensure accurate, efficient, and user-friendly documentation processes. Key Responsibilities: • Perform Epic ClinDoc module build, configuration, testing, and ongoing maintenance., • Build and optimize clinical documentation tools including flowsheets, care plans, navigator sections, smart tools (SmartText, SmartLinks, SmartForms), and clinical rules., • Work with clinical stakeholders to gather requirements and translate them into effective Epic workflows., • Support documentation workflows for nursing, therapy, case management, and other clinical departments., • Configure clinical decision support (CDS), alerts, and best practice advisories (BPAs)., • Develop and maintain build documentation, specifications, change records, and workflow diagrams., • Assist in implementing new features, upgrades, enhancements, and optimization efforts., • Conduct unit testing, integrated testing, UAT, and support go-live activities., • Troubleshoot build issues, identify root causes, and provide end-user support., • Collaborate with other Epic teams (Orders, Radiant, Stork, Beaker, Willow, etc.) to ensure workflow integration., • Participate in on-call rotation and provide support during major events. Required Qualifications: • 25 years of experience supporting Epic ClinDoc or related clinical applications., • Epic ClinDoc Certification or Proficiency required., • Strong functional understanding of inpatient or outpatient clinical documentation workflows., • Experience with flowsheet build, care plans, documentation templates, and smart tools., • Ability to communicate effectively with clinical staff, leadership, and IT teams., • Strong analytical and problem-solving skills., • Experience with ticketing systems and change management processes. This is a remote position.

Job DescriptionJob Title: Javelina Plan Builder Location: Remote Type: Long-Term Contract Rate: $50/hr. Job Description: We are seeking an experienced Javelina Plan Builder to join our team on a long-term contract basis. The ideal candidate will have strong hands-on experience in plan building within the Javelina platform and the ability to translate Business Requirement Documents (BRDs) into detailed build plans. Key Responsibilities: Review and analyze Business Requirement Documents (BRDs) to develop accurate build plans in Javelina. Execute plan building activities with precision and efficiency. Collaborate with cross-functional teams to ensure requirements are clearly understood and properly implemented. Conduct quality checks and validation of build plans to ensure data accuracy. Provide support during testing and implementation phases. Qualifications: 68 years of experience working with Javelina, specifically in Plan Building. Strong understanding of healthcare or insurance plan structures preferred. Excellent attention to detail and analytical skills. Ability to work independently in a remote environment. Strong communication and documentation skills. Interested candidates can share their updated resume at .

Mercor is seeking native Multilingual Generalists for a short-term project with a leading AI lab. Seeking the following languages: Korean, Indonesian, Urdu, Bengali, Vietnamese, Polish, Thai, Punjabi, Cantonese, Tamil, Filipino, Ukrainian, Telugu, Turkish, German, or Italian. * * * ## Role Responsibilities - Conduct assessment of spoken content and verify audio contents. - Watch videos of content in your native language and provide feedback. - Collaborate with different teams to ensure culturally relevant and linguistically accurate assessments. - Stay up to date with current trends in language, slang, formalities, and cultural nuances. - Evaluate the use of virtual or avatar-based platforms to deliver or evaluate language content. * * * ## Ideal Candidates Should Have: - Native-Level Proficiency: Native fluency in one of the above-listed languages (e.g., for Vietnamese: born and raised in Vietnam speaking Vietnamese). - Cultural Expertise: Deep understanding of cultural norms, traditions, and communication etiquette. - Current Cultural Literacy: Up to date with modern trends, slang, idioms, and regional expressions. - Audio Requirements: Ability to listen to and watch video content through headphones on a computer. - Nice to Have: - Bilingual Communication Skills: High proficiency in English to explain concepts in your native language clearly and effectively. - Tech-Savviness: Comfortable using virtual platforms and digital tools for assessments or teaching. - Teaching Experience: Prior experience in language tutoring or teaching - Assessment Knowledge: Familiarity with language testing methodologies and evaluation frameworks. * * * ## More Details About This Role: - This is a remote and asynchronous role — work on your own schedule. The project is only expected to last 2 weeks. - Expect to contribute at least 20 hours per week. - You’ll be working in a structured project environment with clear goals and tools. Application and Onboarding Process: - Submit your resume. - Complete an AI-led interview to assess language ability and cultural proficiency. This should take around 10 minutes. - If selected, you’ll be contacted for a follow-up conversation and onboarded shortly thereafter. * * * About Mercor: Mercor is a San Francisco-based company connecting top-tier professionals with cutting-edge AI initiatives. Backed by investors like Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey, we specialize in accelerating AI development through expert human collaboration.

Role OverviewMercor is seeking experienced actuarial professionals to support pension valuation, compliance, and regulatory reporting tasks for leading benefits advisory firms. This opportunity involves partnering with clients to complete end-to-end pension projects such as funding valuations, ASC 715 accounting, PBGC premium filings, and nondiscrimination testing. It is ideal for actuaries with deep technical proficiency and familiarity with pension software tools. Key Responsibilities Conduct annual funding valuations under IRC 430 using ProVal or SLOPE Complete ASC 715 accounting valuations aligned with fiscal year-end reporting Execute benefit calculations and prepare participant statements based on plan formulas Perform nondiscrimination testing (401(a)(4), 410(b), ADP/ACP, top-heavy) Calculate PBGC flat and variable premiums using prescribed interest rates Prepare Schedule SB and PBGC Form 1 filings for electronic submission Analyze census and asset data for reasonableness and completeness Document assumption basis, data validations, and regulatory compliance steps Ideal Qualifications 5+ years of experience in defined benefit pension valuations and compliance Proficiency with actuarial tools such as ProVal, SLOPE, or PensionSoft Solid understanding of IRS regulations, ERISA funding rules, and PBGC requirements Familiarity with ASC 715 and 10-K/10-Q footnote disclosures Strong attention to detail and experience working with large census datasets ASA or FSA designation preferred but not required More About the Opportunity Remote and asynchronous — control your own work schedule Expected commitment: 30+ hours/week Project duration: ~6 weeks Independent contractor arrangement Paid weekly via Stripe Connect Application Process Submit your resume followed by domain expertise interview and short form About Mercor Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations Our investors include Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey Thousands of professionals across domains like law, creatives, engineering, and research have joined Mercor to work on frontier projects shaping the next era of AI

Contract Length: Currently until 12/2026 Hybrid: Remote + Onsite in Albany, NY • Currently remote. May need to go into client office 1-2 days per week if needed, per client direction. OVERVIEW: Key Responsibilities • Support the implementation of projects via thorough test planning, design, and execution by validating the business requirements., • Analyze and plan test requirements and associated QA activities, including documentation and execution., • Be proactive in identifying risks and present to the team for discussion., • Maintain a single repository of requirements and test cases and develop and execute manual and automated test scripts., • Be flexible to work on ad hoc test activities within a short span of time. REQUIREMENTS: • 3+ years experience with automation testing., • An understanding of software development life cycle processes and agile methodologies, along with experience in manual functional testing, test documentation including test plans, test cases, requirements traceability matrices (RTMs), test tracking tools, and execution., • Experience writing and testing to acceptance criteria., • Clear understanding of user stories., • Hands-on experience using natural language tools such as Gherkin for Behavior-Driven Development (BDD) testing. BDD experience may be replaced with Test-Driven Development (TDD) experience., • Experience with troubleshooting and debugging test automation failures, • Attention to detail and ability to multi-task., • Motivated and willing to work on a collaborative, cross-functional team. Preferred/Desired Qualifications: • Bachelor's degree., • Hands-on experience in developing and executing automated test cases for web applications using MABL or other automation tool., • Experience with load testing, including writing test scripts and working with JSON files., • Experience with API testing and database testing., • Familiarity with low-code platforms., • Ability to work as part of a team and help support other team members within your capacity.

1\. Role Overview Mercor is collaborating with a leading AI research organization on a multilingual project. The goal is to expand AI tutor capabilities by creating and annotating multilingual prompts, rubrics, and responses across Indonesian, Spanish, and Portuguese. 2\. Key Responsibilities - Annotate prompts, rubrics, and AI responses for multilingual tutoring use cases; - Identify problem-solving prompts and design per-prompt rubrics to evaluate accuracy of answers and explanations; - Review and QA annotations according to provided guidelines. 3\. Ideal Qualifications - Fluency in at least one of the following: Indonesian (Indonesia), Spanish (Mexico), Portuguese (Brazil) - Advanced academic background (Master’s degree or higher preferred), in STEM or non-STEM fields - Strong skills in annotation, translation, and academic writing - Experience with problem-solving content design and evaluation rubrics 4\. More About the Opportunity - Remote and asynchronous — contractors can set their own schedules - Expected time commitment: 10–20 hours/week - Pilot project duration: 9/12-9/16, with potential expansion into additional languages and tasks - Experts will be evaluated on trial quality and turnaround time for future project inclusion 5\. Compensation & Contract Terms - Competitive hourly rate (exact range to be shared during contracting) - Payments made for services rendered, via Stripe Connect - Independent contractor engagement 6\. Application Process - Submit your resume or CV highlighting relevant language expertise and academic background - Complete AI interview testing English speaking proficiency and writing comprehension 7\. About Mercor - Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations. - Our investors include Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey. - Thousands of professionals across domains like law, creatives, engineering, and research have partnered with Mercor to work on frontier projects shaping the next era of AI.

Role Overview Mercor is seeking data scientists to support one of the world’s leading AI labs in building robust, high‑performance systems for next‑generation machine learning applications. In this role, you will focus on hands‑on data science tasks, such as designing experiments, gathering and preprocessing data, building and evaluating models, and collaborating closely with engineering teams to deploy production‑ready solutions. Ideal candidates should be proficient in Python (Jupyter Notebooks), familiar with machine learning frameworks like TensorFlow or PyTorch, and experienced in analyzing large datasets and building predictive models. In addition, you will write, review, and validate prompt‑based questions used to train AI systems. * * * You are a good fit if you: - Have over 3+ years of professional experience in data science or applied analytics. - Are highly skilled in Python and Jupyter notebooks. - Have experience using libraries including numpy, pandas, scipy, sympy, scikit-learn, torch, tensorflow. - Have a bachelor's degree in data science, statistics, computer science, or related field in the U.S., Canada, New Zealand, UK or Australia. - Have a strong background in one or more of the following areas: exploratory data analysis and statistical inference, machine learning workflows and model evaluation, feature engineering/data preprocessing/data wrangling, or A/B testing/experimentation/causal inference. - Demonstrate excellent verbal and written communication skills. - Have strong attention to details. * * * ### More About the Opportunity - Commitment: 20–40 hours per week, with potential to scale up to 80 hours. - Structure: Fully remote and asynchronous - set your own schedule. - Duration: Minimum 1 months, with possible extension based on project scope and performance. - Start Date: Early September, with applications reviewed on a rolling basis. * * * ### Compensation & Contract Terms - Classified as an independent contractor for Mercor. - Hourly payments for services rendered, processed weekly via Stripe Connect. - Flexible terms based on location and expertise level. * * * ### Application Process - Submit your resume or project portfolio to get started. - Complete a brief form outlining your technical background and agent usage experience. - Applications are reviewed continuously, and selected professionals will be contacted with next steps. * * * ### About Mercor - Mercor is a talent marketplace connecting top experts with leading AI research labs and organizations. - Our investors include Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey. - Thousands of technical professionals partner with Mercor to contribute to frontier AI projects shaping the next era of intelligent systems. * * *

1\. Role OverviewMercor is seeking applied data science professionals to support a strategic analytics initiative with a global enterprise. This contract-based opportunity focuses on extracting insights, building statistical models, and informing business decisions through advanced data science techniques. Freelancers will translate complex datasets into actionable outcomes using tools like Python, SQL, and visualization platforms. This short-term engagement emphasizes experimentation, modeling, and stakeholder communication — distinct from production ML engineering. 2\. Key Responsibilities ● Translate business questions into data science problems and analytical workflows ● Conduct data wrangling, exploratory analysis, and hypothesis testing ● Develop statistical models and predictive tools for decision support ● Create compelling data visualizations and dashboards for business users ● Present findings and recommendations to non-technical stakeholders 3\. Ideal Qualifications ● 5+ years of applied data science or analytics experience in business settings ● Proficiency in Python or R (pandas, NumPy, Jupyter) and strong SQL skills ● Experience with data visualization tools (e.g., Tableau, Power BI) ● Solid understanding of statistical modeling, experimentation, and A/B testing ● Strong communication skills for translating technical work into strategic insights 4\. More About the Opportunity ● Remote ● Expected commitment: min 30 hours/week ● Project duration: ~6 weeks 5\. Compensation & Contract Terms ● $75–100/hour ● Paid weekly via Stripe Connect ● You’ll be classified as an independent contractor 6\. Application Process ● Submit your resume followed by domain expertise interview and short form 7.About Mercor ● Mercor is a talent marketplace that connects top experts with leading AI labs and research organizations ● Our investors include Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey ● Thousands of professionals across domains like law, creatives, engineering, and research have joined Mercor to work on frontier projects shaping the next era of AI

Mercor is seeking detail-oriented writing experts to contribute to a high-impact audio AI research project with a leading lab. Freelancers will author prompt–golden answer pairs that train and evaluate advanced language models. This is a short-term, flexible opportunity for professionals with strong academic backgrounds and a knack for instructional clarity. Ideal for those who enjoy distilling complex concepts into well-crafted text. * * * ### Job Details: - Design and Optimize Prompts: Create detailed audio prompts with multiple constraints and instructions. - Define and Document Evaluation Standards: Establish high-level expectations for correct responses in general audio consumer contexts, and develop comprehensive rubric. - Conduct Model Testing and Grading: Run prompts through models and assess preliminary outputs against expectations. - Support Benchmarking and Quality Assurance: Collaborate in QA review processes to ensure prompt tasks and rubrics meet rigor, maintaining consistency and reliability before integration into official benchmarks. ### Minimum Qualifications: - BS or BA from a reputable institution completed or in progress - Strong writing and critical thinking skills. - Ability to work independently and meet deadlines. - Significant familiarity with ChatGPT or similar tools for personal decision-making or hobbies / general interests. ### Preferred Qualifications: - 2+ years of experience in teaching or research. ### Application & Onboarding Process: - Complete an AI-led interview, this should take around 15 minutes. - Complete a 45-minute written assessment that will guide you through writing rubrics. - If selected, you will be invited to work on the project. ### More Details About This Role: - This is a remote and asynchronous role — work on your own schedule. - Expect to contribute at least 20 hours per week. - Expect a commitment of around 1 month. - You’ll be working in a structured project environment with clear goals and tools. * * * ### About : - Our team is based in San Francisco, CA - We [ in recruiting experts for top AI labs - Our investors include Benchmark, General Catalyst, Adam D’Angelo, Larry Summers, and Jack Dorsey

Role Description Mercor is hiring on behalf of a leading AI research lab to bring on highly skilled Machine Learning Engineers with a proven record of building, training, and evaluating high-performance ML systems in real-world environments. In this role, you will design, implement, and curate high-quality machine learning datasets, tasks, and evaluation workflows that power the training and benchmarking of advanced AI systems. This position is ideal for engineers who have excelled in competitive machine learning settings such as Kaggle, possess deep modelling intuition, and can translate complex real-world problem statements into robust, well-structured ML pipelines and datasets. You will work closely with researchers and engineers to develop realistic ML problems, ensure dataset quality, and drive reproducible, high-impact experimentation. Candidates should have 3+ years of applied ML experience or a strong record in competitive ML, and must be based in India. Ideal applicants are proficient in Python, experienced in building reproducible pipelines, and familiar with benchmarking frameworks, scoring methodologies, and ML evaluation best practices. * * * ## Responsibilities - Frame unique ML problems for enhancing ML capabilities of LLMs. - Design, build, and optimise machine learning models for classification, prediction, NLP, recommendation, or generative tasks. - Run rapid experimentation cycles, evaluate model performance, and iterate continuously. - Conduct advanced feature engineering and data preprocessing. - Implement adversarial testing, model robustness checks, and bias evaluations. - Fine-tune, evaluate, and deploy transformer-based models where necessary. - Maintain clear documentation of datasets, experiments, and model decisions. - Stay updated on the latest ML research, tools, and techniques to push modelling capabilities forward. * * * ## Required Qualifications - At least 3 years of full-time experience in machine learning model development - Technical degree in Computer Science, Electrical Engineering, Statistics, Mathematics, or a related field - Demonstrated competitive machine learning experience (Kaggle, DrivenData, or equivalent) - Evidence of top-tier performance in ML competitions (Kaggle medals, finalist placements, leaderboard rankings) - Strong proficiency in Python, PyTorch/TensorFlow, and modern ML/NLP frameworks - Solid understanding of ML fundamentals: statistics, optimisation, model evaluation, architectures - Experience with distributed training, ML pipelines, and experiment tracking - Strong problem-solving skills and algorithmic thinking - Experience working with cloud environments (AWS/GCP/Azure) - Exceptional analytical, communication, and interpersonal skills - Ability to clearly explain modelling decisions, tradeoffs, and evaluation results - Fluency in English * * * ## Preferred / Nice to Have - Kaggle Grandmaster, Master, or multiple Gold Medals - Experience creating benchmarks, evaluations, or ML challenge problems - Background in generative models, LLMs, or multimodal learning - Experience with large-scale distributed training - Prior experience in AI research, ML platforms, or infrastructure teams - Contributions to technical blogs, open-source projects, or research publications - Prior mentorship or technical leadership experience - Published research papers (conference or journal) - Experience with LLM fine-tuning, vector databases, or generative AI workflows - Familiarity with MLOps tools: Weights & Biases, MLflow, Airflow, Docker, etc. - Experience optimising inference performance and deploying models at scale * * * ## Why Join - Gain exposure to cutting-edge AI research workflows, collaborating closely with data scientists, ML engineers, and research leaders shaping next-generation AI systems. - Work on high-impact machine learning challenges while experimenting with advanced modelling strategies, new analytical methods, and competition-grade validation techniques. - Collaborate with world-class AI labs and technical teams operating at the frontier of forecasting, experimentation, tabular ML, and multimodal analytics. - Flexible engagement options (30–40 hrs/week or full-time) — ideal for ML engineers eager to apply Kaggle-level problem solving to real-world, production-grade AI systems. - Fully remote and globally flexible — optimised for deep technical work, async collaboration, and high-output research environments.

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: ESD’s Information Technology Trainer is responsible for delivering engaging, hands-on training for various software applications, Information Systems and hardware resources utilized within the organization. This includes Microsoft (MS) Operating Systems, MS O365, Omnissa Horizon VDI, MS Dynamics, MS SharePoint, Zoom, Google Workspace, Google Gemini, ChatGPT, Keeper, Monday.com, Smart Draw, as well as many other applications or equipment used within ESD. The IT trainer is responsible for creating, scheduling, and delivering group workshops, webinars, and one-on-one sessions, both virtually and in person, to support user engagement and skill development for ESD resources. WORK PERFORMED: • Design and deliver IT training programs for diverse audiences., • Develop and maintain up-to-date instructional materials (manuals, tutorials, FAQs)., • Set up training environments, including necessary equipment and software., • Communicate technical concepts clearly to both technical and non-technical users., • Collaborate with IT staff and subject matter experts to validate, refine, and enhance content., • Align training with organizational goals, compliance requirements, and industry trends., • Serve as liaison among end users, leadership, and IT teams., • Represent the voice of the user by collecting and communicating user feedback., • Evaluate training effectiveness and adjust approaches as needed., • Identify and assist in troubleshooting user-defined problems., • Ensure the work is completed within the guidelines set by IT policies., • Assist with ESD Disaster Recovery efforts, testing and documentation., • Perform other related duties and projects as directed by IT Management., • Position expected to work onsite and/or remote consistent with NYS and ESD guidelines and needs. MINIMUM REQUIREMENTS: Education level required: Bachelor’s degree in computer science, Information Systems, or an IT related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Background in instructional design (via credentials or experience). Relevant experience required: 3-5 years’ experience. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; experience working independently and as part of a team. Proven success delivering short-term, workplace-based IT training. Experience teaching adult learners with diverse technical skills. Knowledge Preferred: Excellent written and verbal communication, and expertise with Microsoft O365 applications. Certifications preferred. Customer-service orientation with strong interpersonal skills.

Job Description Contract Role - Possibly could turn into Contract to Hire Hybrid: Remote + Onsite in Albany, NY area Overview: This role combines mentorship with hands-on analytical work, driving successful project delivery by ensuring that business requirements are well understood, clearly documented, and aligned with the program goals. Responsibilities: • You will mentor a team of business analysts, guiding them on best practices for analysis, documentation, and improvement initiatives, fostering consistency and knowledge-sharing within the team., • Partner with client stakeholders, BAs, designers, and development teams to ensure effective backlog management, prioritization, and readiness for delivery., • Act as a liaison between client stakeholders and technical teams, facilitating communication and ensuring alignment on project scope and goals., • Foster strong, trust-based relationships with the client's stakeholders; communicate status, risks, and value delivery in executive friendly language, • Translate complex business needs into clear, actionable user stories and acceptance criteria for development teams., • Facilitate workshops (requirements elicitation, scoping, impact analysis) and provide facilitation coaching to BAs and Product Owners., • Assign, prioritize, and oversee team workloads to ensure optimal performance and timely project delivery., • Oversee the gathering and analysis of business requirements, ensuring accuracy and alignment with business needs., • Lead the documentation of detailed business processes, user stories, and acceptance criteria, supporting the development of system enhancements., • Ensure consistent use of requirements management tools and methodologies within the team., • Collaborate with project managers, product owners, and other key stakeholders to prioritize backlogs, mitigate risks, and ensure smooth project execution., • Facilitate workshops and meetings to understand business needs and provide regular project updates to senior leadership., • Monitor and track progress on multiple projects, ensuring that business analysts deliverables meet quality standards and timelines., • Conduct regular reviews of team outputs, including user stories, business process flows, and requirements traceability, to ensure alignment with business objectives. Requirements: • 10+ years of experience in analysis and design on application development projects in a Business Analyst role preferably in a large-scale environment, • 3+ years in a leadership role managing or mentoring teams, • Bachelor's degree in related technical field, OR equivalent combination of education and experience, • Experience with at least one enterprise software development project within the past three years., • Strong leadership and mentoring skills, with experience leading and guiding experienced teams., • Deep expertise in requirements engineering within Agile (user stories, acceptance criteria, traceability, non-functional requirements)., • Proficiency with Agile tooling (Jira, Confluence/SharePoint, Visio, MS Office)., • Strong stakeholder management and executive communication skills with the ability to build and maintain working relationships with key stakeholders within the organization and the ability to simplify complex concepts for diverse audiences, • Strong facilitation, negotiation, and conflict resolution abilities., • Expert level knowledge in business analysis functions (requirements, stakeholder management, testing, etc.), • Exceptional communication and interpersonal skills, with the ability to work effectively across various teams and departments., • Strong analytical and problem-solving skills, with the ability to leverage data to drive insights and decision-making., • Strong analytical skills with the ability to assess complex business processes and systems environments., • Healthcare, Medicaid, and/or Health Exchange Industry experience, • Affordable Care Act (ACA) experience in the areas of Eligibility and Enrollment experience, • Federal and state compliance and regulations experience. New York State experience is a plus

Job Description Job Title: Lab Computing Analyst Location: 101 Customer Site Street, Albany, NY 12207 Duration: 3 Months Expected Hours: 40 hours per week Work Model: Onsite Pay Rate: $33.70/hr Summary: Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions. Job Responsibilities: * Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation * Implement customer specified benchtop computing design and processes * Administer and assure connectivity of customer's Windows based platform * Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imaging of computers * Manage On-boarding, retirement, and relocation of equipment * Implement Windows based security, including but not limited to: user/group permissions, file/folder permissions, group policies, local security policies, etc. * Analyze, identify, and implement enhancements, upgrades and/or solutions to improve overall desktop platform support in a timely manner * Ensure adherence to client's corporate policies through periodic reporting and compliance programs * Act as the technical support contact for instrument vendor * Repair and troubleshoot instrument-related computers and escalate issues to the client infrastructure teams * Provide technical support for new system validations and change management efforts * Create and maintain a physical inventory of lab equipment, PCs, software, and any other information specified by the client * Submit weekly Engineer reports to the team lead by COB on the last business day of the week * Act as client Liaison for software/hardware related inquiries * Participate in client team meetings * Provide support across all Enterprise practices as required * Demonstrate appropriate use of office equipment/software after training * Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Working Environment: * Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) * Job pace may be fast and job completion demands may be high * Must be able to remain in a stationary position more than 25% of the time * Occasionally move between labs, corridors, adjoining rooms, and buildings onsite * Frequently operate on instruments, objects, tools or controls, requiring bending, squatting, stretching and reaching * Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds) * Vision abilities required include close range, color vision, peripheral vision, depth perception, and ability to adjust focus * Occasionally operates a computer and other office machinery * Employee may handle hazardous waste according to local, state, and federal regulations * Potential risk to lab-based hazards including extreme temperature, biological materials, and hazardous chemicals * May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing for respirators Must Haves: * Experience with technologies including Microsoft Office, networking, remote computing and backup systems * Experience with scientific instrumentation * Experience in Life Science environment * Experience in a validated environment * Experience working in GxP, ISO, and FDA compliant facilities * Active Directory * Folder permissions / shared drives * SCCM * Acronis * Networking-Troubleshoot skills, Ethernet cables, problem-solving skills * Zscaler * Dymo printers * Service Now * Windows 11 upgrade Nice to Haves: * Linux * Group Policy * Splunk * CyberArk * Pharma/IT background is a solid nice to have * Strong desktop support skills Interview Schedule: 2 rounds virtual, 30 mins – 1 hr. 2 stages of interview contingent on passing the 1st round About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at . Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility. -- Powered by JazzHR nlx2UTGeuZ

Job Description Contract Role Hybrid Location: Remote + 50% Onsite in Albany, NY Level 3 position Overview: The Program is seeking a skilled and collaborative Java Developer to support the development of modernization of the system. • This individual will work on cross-functional teams to develop robust and scalable application that improve the delivery of critical health and human services program such as Medicaid, SNAP, Public Assistance and Child Support., • The ideal candidate will have extensive experience in designing, developing, and deploying robust, scalable, and high-performance Java applications for enterprise-level systems., • The individual must thrive in Agile/Scrum environments and can contribute to both front-end and back-end application development and strong problem-solving, analytical, and communication skills., • The Java Developer will work under the guidance of senior technical leads and collaborate with architect, testers and business analyst to implements high-quality code that meets project requirements and adheres to state and federal compliance standards. The work will directly impact the functionality and user experience of a system used by millions of New Yorkers., • Design, development, and implement complex, high-volume, and low-latency Java applications., • Develop software solutions by analyzing current systems, determining technical requirements, and ensuring designs conform to business goals., • Collaborate with product managers and other stakeholders to define application objectives, features, and functionality., • Contribute to all stages of the software development lifecycle (SDLC), from initial analysis to deployment and maintenance., • Identify and resolve immediate and potential technical issues, including complex production problems like memory leaks and network failures., • Recommend upgrades and changes to existing Java infrastructure to improve functionality, performance, and system longevity., • Collaborate the deployment of new features and monitor for successful integration, ensuring system stability., • Assist in creating and maintaining detailed technical and user support documentation., • 7+ years of experience working on complex projects with 2 or more years in a leadership role as a Developer, • 7+ years of experience as a Java developer including experience in Java/J2EE and object-oriented programming (OOP) principles, design patterns, and SOLID principles., • 7+ years of proven experience designing, building, and maintaining microservices architectures and RESTful APIs., • 7+ years of experience with testing frameworks (e.g., JUnit, Mockito) and proficiency with build tools like Maven or Gradle., • 7+ years of experience with major cloud platforms like AWS, Azure, or GCP, including an understanding of containerization with Docker and Kubernetes., • 7+ years of experience with DevOps principles and experience with CI/CD tools such as Jenkins., • 2+ of experience working in a federal or state government setting (Health and Human Services, especially in Integrated Eligibility System programs such as PA, TA, SNAP, HEAP, Fair Hearings, Child Support, etc. preferred) 6. Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience., • 7+ years of experience with relational databases (e.g., Oracle, PostgreSQL) and SQL, as well as experience with NoSQL databases

Job DescriptionJob Title: Acquia/Drupal Software Administrator Location: 110 State Street, Albany, NY Client: Office of the State Comptroller Note: Remote position Job Description: The Consultant shall assist OSC with developing, implementing, and maintaining an Acquia/Drupal CMS. Among the Consultant’s duties and responsibilities, the Consultant shall: • Configure the agency tenant Acquia/Drupal solution, including data, display, and information architecture;, • Deliver web solutions, including front-end User Interface (UI) and backend services;, • Select and implement custom modules as necessary;, • Work closely with project team members and stakeholders to ensure an effective, visually appealing and intuitive implementation;, • Maintain and enhance a responsive website that meets Americans with Disabilities Act (ADA) accessibility guidelines;, • Analyze functional requirements and develop technical requirements;, • Apply appropriate technology as a solution to the business problem;, • Assist other team members in the creation of design documents and other related system documentation, and review and approve final technical design;, • Assign development tasks to team members and assist as needed;, • Provide CMS coding specifications and standards, and validate code against those standards;, • Conduct code reviews and recommend changes;, • Conduct on-the-job training in PHP/CMS implementation for staff;, • Provide solution evaluation for new features, patches or bug fixes;, • Provide production maintenance and support, including troubleshooting;, • Provide knowledge transfer to staff; and, • Provide post-implementation maintenance and support. MINIMUM QUALIFICATIONS TO PROPOSE: • Three years’ experience with coding and testing PHP;, • Three years’ experience with coding and testing HTML;, • Three years’ experience with coding and testing Javascript;, • Three years’ experience with configuring and managing an Acquia/Drupal CMS;, • Three years’ experience with gathering, documenting, and managing functional requirements and developing technical requirements; and, • Two years’ experience coding using responsive design. PREFERRED QUALIFICATION: • Acquia Certified Developer – Drupal 9 or above;, • Experience coding using HTML5, Bootstrap, and Twig;, • Experience coding web pages that meet ADA accessibility guidelines; and, • Experience working with SQL. "If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit." About Us: Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary Here at Optimum Care Counseling and Wellness Solutions, our goal is to help our clients use their individual strengths to gain insight into their problems and feel more in control of their lives. We are seeking applicants with Masters in Mental, Behavioral Health and/or in Counseling; we can help you in getting your license and practice your profession by working and by being supervised by us. We are offering flexible hours Monday through Friday from 9:00 am until 9:00 pm and Saturday 9:00 am until 5:00 pm looking for a minimum of 15 to 20 hours worked on a weekly basis. You will provide individual counseling services to children, adults and elderly, remotely in your home office as we are 100% virtual. We use a robust electronic health records system which includes a telehealth platform to see patients virtually. Here at Optimum Care Counseling and Wellness Solutions, you will enjoy the benefit of: • New patient scheduling, • Credentialing, • Advertising, • Collection of co-pays, • Prior authorizations, • Patient relations, • In house prescriber for medication management, • Electronic EHR System, • Phone system ( to protect our personal number from clients to promote boundaries), • Online Fax systemResponsibilities:, • Establish open lines of communication for individuals with mental or emotional issues, • Offer assistance to individuals with mental and behavioral issues, • Provide prevention-oriented, cognitive behavior, dialectical behavioral, or psychoanalysis therapies, • Develop and Implement treatment plans, • Collaborate with our in house Psychiatrist and Psychiatrist Nurse Practitioners, other treatment providers, and placement agencies, • Ensure all documentation is completed in a timely manner, • Complete all online EHR training videos necessary for this position (paid training usually 10-15 hours dependent on provider)Qualifications:, • Previous experience in mental & behavioral health counseling or other related fields a plus, • Excellent written and verbal communications skills, • Ability to build rapport with clients, • Strong leadership qualities, • Masters degree required This is a remote position.

Job DescriptionAbout Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role Lyra is committed to addressing urgent and costly mental health needs with specialized support where it’s needed most. Our Center of Excellence for Neurodiversity offers neuropsychological assessments, diagnosis, and tailored care for ADHD, and support for autism and learning differences. We are looking for contract Testing Psychologists who are passionate about whole-person, whole-family mental health care. The Testing Psychologist will perform comprehensive psychological assessments to support diagnostic clarity, treatment planning, and intervention strategies for children, adolescents, and adults. This role focuses on addressing behavioral health complexities, providing actionable insights through psychoeducational and psychological evaluations, and collaborating with interdisciplinary care teams to optimize outcomes. This role is a great fit for providers who enjoy working in a collaborative team environment, including the patient’s psychologist, therapist, and/or psychiatrist. Traits for success include: Results driven, detailed, process oriented, and comfortable with data. Candidates with an independent work ethic who are flexible and adaptable, we encourage you to apply. Key responsibilities: • Work with patients of all ages is preferred, as well as their families, by providing neuropsychological evaluations, • Administer, interpret, and integrate a wide variety of psychological test batteries, focusing on cognitive, emotional, behavioral, and academic functioning, • Provide clear, evidence-based diagnostic impressions and actionable recommendations tailored to the individual’s needs, • Collaborate with psychometrists and psychometrist assistants, overseeing test administration, scoring, and ensuring quality control, • Deliver compassionate feedback through live in person testing sessions and create feedback videos to communicate findings and recommendations, • Partner with the patient’s care team (psychiatrists, therapists, care managers, and coaches) to integrate assessment findings into a cohesive care plan, • Review work performed by psychometrists and assistants, ensuring the highest test administration and scoring standards, • Maintain a detail-oriented, process-focused approach to ensure the accuracy of testing data and comprehensive reporting, • Utilize telehealth platforms effectively for remote assessments, including adapting testing strategies for virtual delivery, • Conduct intake interviews, testing sessions, and live feedback sessions in person, as indicatedRequirements:, • Doctorate degree in Psychology (PhD or PsyD) from an American Psychological Association accredited program, • Licensed Clinical Psychologist in at least one state, • PSYPACT authorized or PSYPACT eligible preferred, • 3+ years of experience in psychological assessments with children, adolescents, or adults, • Familiarity with evaluating complex behavioral health needs (e.g., ASD ADHD, mood disorders, anxiety, trauma), • Expertise in psychological and psychoeducational assessment tools (e.g., BASC, Conners, ADOS, WAIS, WISC), • Effective therapeutic communication skills, • Proficiency with telehealth platforms and remote testing tools, • Experience conducting testing virtually, • Ability to deliver care virtually or in person and within your own office spaceHere are some of the advantages of joining the Lyra + Bend network:, • Connect with highly compatible clients who are a good fit for your clinical expertise, • Set your own schedule, without a minimum hours requirement, • Focus less on the administrative burden of billing with Lyra’s paperless billing and quick payment turnaround, • Have peace of mind with Lyra’s 24/7 Care Navigation team for client crisis support, • Access to a robust offering of live and recorded CE credited courses (approved by APA, ASWB, and NBCC)

Job Description Contract Hybrid: Remote + Onsite in Albany, NY OVERVIEW: Key Responsibilities • Support the implementation of projects via thorough test planning, design, and execution by validating the business requirements., • Analyze and plan test requirements and associated QA activities, including documentation and execution., • Be proactive in identifying risks and present to the team for discussion., • Maintain a single repository of requirements and test cases and develop and execute manual and automated test scripts., • Be flexible to work on ad hoc test activities within a short span of time. REQUIREMENTS: • 3+ years experience with automation testing., • An understanding of software development life cycle processes and agile methodologies, along with experience in manual functional testing, test documentation including test plans, test cases, requirements traceability matrices (RTMs), test tracking tools, and execution., • Experience writing and testing to acceptance criteria., • Clear understanding of user stories., • Hands-on experience using natural language tools such as Gherkin for Behavior-Driven Development (BDD) testing. BDD experience may be replaced with Test-Driven Development (TDD) experience., • Experience with troubleshooting and debugging test automation failures, • Attention to detail and ability to multi-task., • Motivated and willing to work on a collaborative, cross-functional team. Preferred/Desired Qualifications: • Bachelor's degree., • Hands-on experience in developing and executing automated test cases for web applications using MABL or other automation tool., • Experience with load testing, including writing test scripts and working with JSON files., • Experience with API testing and database testing., • Familiarity with low-code platforms., • Ability to work as part of a team and help support other team members within your capacity.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Job DescriptionSalary: $75-100K cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. We are seeking a skilled and motivated IT Services & AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments. Key Responsibilities can include: Set & Installation Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems. Mount TVs, displays, and wall panels. Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems. Configure control systems Testing & Troubleshooting Test AV systems to ensure functionality before events or meetings. Diagnose and resolve issues with video, sound, or connectivity. Perform routine maintenance checks on equipment. Replace or repair damaged components (cables, connectors, speakers, etc.). Live Event and Meeting Support Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Configuration & Integration Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Training & User Support Train users on operating AV systems and conference room equipment Create simple user guides or cheat sheets for non-technical staff Offer basic troubleshooting support over phone, email, or chat Required Skills & Qualifications: • Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services., • Hands-on experience with installing and supporting AV systems and infrastructure hardware., • Strong understanding of Microsoft Operating Systems and basic networking protocols., • Excellent troubleshooting, documentation, and communication skills., • Ability to work independently and as part of a team in fast-paced environments., • Willingness to provide after-hours support and participate in on-call rotations.

Job Description We’re not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe. We are seeking a highly motivated Field Service Technician in our Albany, New York market to perform various technical duties in support of education and healthcare communications systems. In this role, the Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high-quality customer service promptly. Accountabilities: • Troubleshoot, repair, along with coordinating changes in programming and maintenance of PA, education, and healthcare communication systems., • Effectively work with customer's IT staff to troubleshoot network-integrated systems., • Professionally interface with customers to convey system status information., • Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments., • Responsible for performing agreed-upon preventive maintenance on systems., • Provide effective "on-call" support., • Associate’s degree or equivalent relevant work experience., • Minimum of 2 years of related low-voltage work experience., • Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge., • Experience using basic hand tools and multi-meters., • Ability to read schematics and interpret signal flow through circuits., • Willingness to obtain and maintain company-sponsored credentials and certifications., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Founded in 1965, we are a third-generation family-owned and operated organization headquartered in Buffalo, New York, with multiple locations operating along the East Coast. Our footprint includes a local commitment to customers in New York, Pennsylvania, North Carolina and South Carolina. Why Choose Us: In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, a generous 401(k) match, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days a week in-office, and 2 days a week remote. Long Tenured: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. And we do know how to let our hair down and have a serious bit of fun. Vendor Credentialing: This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Drug Free Workplace: Ronco is a drug-free workplace. Employment is subject to passing a drug test. Equal Opportunity Employer: Ronco is an Equal Opportunity Employer. Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.