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Job Description Why Join Grace at Home? Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care. About the Job As part of the team, you’ll help bridge the human and medical sides of care. You will listen, connect, and elevate stories that matter, helping Family Members feel supported on their journey. This role combines the community-rooted presence of outreach specialists with the wraparound support of care guides. Responsibilities • Engage Family Members where they live, worship, and gather (homes, porches, churches, senior centers, neighborhood stores)., • Conduct in-person and phone outreach with high-risk, rising-risk, or newly discharged Family Members., • Build trust through consistent presence and culturally aligned, empathetic communication., • Surface and help address barriers to care such as food insecurity, transportation, housing, directly or through referral., • Assist Family Members with paperwork for social services and basic support needs., • Support in-home technology setup (e.g., blood pressure cuff, stethoscope) to enable virtual visits and connect Family Members with the broader care team., • Provide warm handoffs and referrals to care team members and trusted partners and follow up to ensure needs are met., • Serve as a consistent point of contact, adjusting outreach frequency (including in-home visits) based on Family Member needs., • Collaborate with nurses, social workers, and other team members during case huddles and planning sessions., • Refer Family Members to the interdisciplinary care team for additional support with medical and behavioral support services and attend visits where appropriate to support building trust., • Document interactions, insights, and emerging needs in CINQIQ and track trust/engagement levels., • Represent the company at community events and maintain a local map of trusted people and places. Qualifications • Associate degree or a combination of education and experience required; B.S. or B.A. preferred., • 1–3 years of experience in community-based outreach, health education, or related work., • Valid driver's license and reliable transportation preferred (varies by region)., • Background check and training required prior to field deployment. Financial Well-being • Competitive Compensation: We offer competitive salaries to attract and retain the best talent., • Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution., • Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife., • Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you., • Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance., • Commuter Benefits: Save on your commute with our commuter benefits program. This position requires in-home, assisted living, and independent-living community-based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace. Equal Opportunity & Reasonable Accommodation Statement Grace at Home is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Job Description POSITION: Patient Services Clerk DEPARTMENT: Health Centers LOCATION: Levittown Health Center STATUS: Full-Time (35 hours a week), Non- Exempt, Monday through Friday hours based on health center hours or operations, some evenings, occasional weekends. Hourly Pay: $20 per hour General Description: The position of Patient Services Clerk is a full-time appointment requiring a minimum of 35 hours of service per week to the College. Function: • Reports to the Director of Clinical Operations., • Support the Mission of the College., • Collaborate with the Dean of Clinical Education, Assistant Dean of Clinical Education, Billing Manager, Assistant Billing Manager, health center staff, and other members of the College faculty, staff, and administration. Specific Duties and Responsibilities: • Greet and sign-in patients when they arrive for their appointment. Ensure patients complete the necessary paperwork upon arrival., • Record and track referrals as necessary. Ensure appropriate insurance paperwork is filled out and submitted as required., • Verify patient coverage and co-payments via telephone or carrier website., • Have an understanding of medical insurance, CPT, and ICD-10 coding, verifying insurance benefits., • Actively supports clinicians and students as an enthusiastic participant in departmental meetings and actively identify ways to improve processes and service to patients., • Perform all duties within HIPAA regulations., • Assist with the hardship Account program for patients – execute proper paperwork and maintain timely documentation per episode of care. Communicate with clinicians and patients regarding status., • Assist with annual execution of the Patient Financial Policy with patients., • Identify any issues related to OIG requirements and follow reporting as required., • Optimize provider schedules and patient satisfaction with efficient scheduling., • Answer telephones, schedule patient appointments, take and relay messages as needed., • Collect payment from patients for services provided or any supplies that are purchased., • Enter information from the Patient Encounter Sheets into Electronic Health Records system (EHR)., • Assist with inventory management of nutritional supplements and other retail items., • Assist with the washing and drying of health center laundry., • Make copies and duplicate files for clerks and clinicians. Maintain an adequate supply of clinic forms., • Promote and enforce the policies and procedures of the health center., • When opening the health center, retrieve messages, and ensure the desk is ready to open., • Secure all rooms in the health center at the end of the day., • May be responsible for closing out the cash drawer at the end of the day if working nights or weekends., • Assist in distribution of materials during orientation., • Any other duties as assigned. Service Role: • Participate in College committees as requested. Methods of Accountability: • Verbal and written communications with the Dean of Clinical Education, Assistant Dean of Clinical Education, and Billing Manager., • Compliance with OIG and HIPAA protocols., • Written feedback from student clerks and other College consumers., • Annual performance evaluation from the Director of Clinical Operations. Mental and Physical Requirements: • Effective and professional verbal and written communication skills., • Responsible judgment., • Professional and pleasant demeanor., • Basic proficiency in EHR., • Ability to manage stressful situations in a fast-paced, multi-task work environment., • Ability to maintain high degree of confidentiality., • Maintain a professional relationship with faculty, staff, and students. Education, Training, and Experience: • High school diploma or equivalent required, and previous experience working in a medical office recommended., • Customer Service skills and experience preferred. Northeast College of Health Sciences is committed to creating a culture of diversity, equity, inclusion, and belonging with our college campus community. In support of our institutional values, we acknowledge each person’s unique experience, perspective, and ability as contributions that both enrich our community and enhance the professions and people we serve. As such, the College is dedicated to providing equitable opportunities to all future and current employees, including those belonging to groups that have been historically underrepresented in higher education. If you are interested in applying for this position; please submit a cover letter of interest, resume and contact information for three professional references to: the Office of Human Resources, 2360 State Route 89, Seneca Falls, NY 13148, or e-mail your response to: • Employment is subject to the favorable result of a background investigation and where applicable, confirmation of appropriate degrees and credentialing. Northeast College of Health Sciences is an Equal Opportunity employer and does not discriminate against students or employees on the basis of age, race, color, creed, gender, sexual orientation, or handicapping conditions (or any other protected status) in its educational programs, financial aid, activities, admissions and employment practices.

Job DescriptionAssistant General Manager - Crumbl Cookies Are you self motivated and looking for more than just a paycheck? If that’s you keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience. Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented Assistant General Managers who want to grow with us! As an Assistant General Manager, you will play a very important role in operating the store daily. You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high-quality cookies, making sure that bakers are well trained and provide great customer service. Managers spend much of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time. At Crumbl we have a strong culture of teamwork, growth, and family. If this interests you, please keep reading and apply today! Role • Genuinely Nice!, • Be present and work on the floor with the crew (this will be roughly 95% of where your time will be spent), • The Assistant General Manager needs to be fully capable of running the store in its entirety with or without the presence of a General Manger and implement workflow procedures based on direction from the company’s General Manager., • Address employee questions and concerns, • Handle back-of-the-house work such as training, interviewing, ordering, scheduling, and communicating with partner vendors, • Days: Monday through Saturday, • Weekly hours: 30 + hours a week, • Employee Discount, • Off Every Sunday, • Flexible schedule, • Early close on certain holidays, • Regular performance collaboration and career growth opportunities, • Valid Driver's License (Required), • Ability to lift packages between 10-55 lbs, • Ability to be on your feet for the entire shift, • Crumbl shirts and hat (required to be worn at each shift) will be provided, • Black pants, • Black sneakers, • Proprietary software (Crumbl platform), • Apple products (Apple TV, iPads), • When I Work, • Taking ownership of all operational aspects, • Training all roles including bakers, shift leads, and delivery drivers, • Knowing your team well enough to identify the employees who may want further training to advance to the next level/role, • Maintaining set standards such as cleanliness and quality control, • Creating work schedules and addressing any schedule gaps, • Tracking sales and calculating healthy labor cost, • Managing new applications, interviewing, and hiring new employees, • Sharing and enforcing state and corporate policies and rules, • Addressing and documenting any employee disputes and infractions, • Interacting with customers and resolving any service issues, • Stepping into various roles when the store needs help such as baker, delivery, restocking

Job Description Job Posting: Swing Manager This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. McDonald's restaurants are staffed by great people, and right now we're looking for more of them. In this role, you would oversee shifts every week and make sure customers get a fast, accurate, friendly experience every visit. You would provide leadership to Crew and other Managers during a shift to ensure outstanding Quality, Service and Cleanliness to customers. DUTIES & RESPONSIBILITIES: -Supervising food safety & cleanliness procedures to ensure the team is meeting McDonald's standards -Communicating effectively with Crew and Shift Managers to help them prepare to run a great shift -Achieving targets during their shifts and help departments meet their goals -Taking action to monitor safety, security, inventory and profitability -Managing Crew schedules and encouraging high performance during their shift -Providing exceptional customer service and quality food production -Training new team members on critical job functions QUALIFICATIONS: -Demonstrate and reinforces leadership behaviors -Works as a member of a team -Ability to Read & Write -Ability to accurately count money -Knowledge of all areas in the restaurant -Food Handlers Certification -Understands, follows and enforces all Policies & Procedures -Completed all FRED Training learning modules -Attend McDonald’s “Leadership Transitions” class BENEFITS: -Flexible schedule, you must be willing to work weekends and holidays! -7 days of Paid Time off -Employee Discount -Paid training and career advancement opportunities -Uniforms provided -McDonald's can help you grow with our Archways to Opportunity education programs that offer high school completion courses, upfront college tuition assistance and English Language courses. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Job Description JOB DEFINITION: Provides administrative support to program staff under the supervision of program management. Assists with tasks to ensure the program runs efficiently. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent. College, business or secretarial school training preferred. EXPERIENCE REQUIRED: • At least one year of experience and knowledge with Microsoft Office Products, • One year of experience with administrative tasks preferred DUTIES AND RESPONSIBILITIES: • Provides administrative services to support the operations and objectives of the program, • Assists with projects delegated by the Program Director and Management team, • Collects and distributes information for reporting purposes, • Maintains confidentiality requirements, • Assist with outreach and follow up through phone calls and written correspondence, • Updates program activities and schedules as needed, • Organizes meetings, prepares agendas, records minutes and shares key communications with the broader program team, • Participates in staff meetings, community meetings, and other staff and program group activities that support the operation of an effective program., • Position Specific Duties, • Identify and implement quality improvement trainings and activities as part of professional development goals, • Complete QI Training during onboarding and participate in QI refresher training as needed., • Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results., • Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines., • Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees., • Other duties as assigned. BENEFITS: We offer an attractive and competitive benefits package for full time employees which includes but not limited to: Medical • Dental, • Vision, • $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit, • Flexible Spending Account, • 403(b) retirement plan, • Long Term and Short Term Disability, • Legal Plan, • Dependent Care Expense Account, • Life Insurance/Supplemental Life Insurance, • Pet Insurance, • HRA, • Training programs including a Mentorship program, • Employees may be eligible for Federal/Public Student Loan Forgiveness, • Career growth and Promotional opportunities, • Employee Perks and Discounts to Broadway shows and more 5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more If interested please apply via this ad or fax your resume to HR DIRECTOR, CAROL OTERO at 516-396-0553. CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services. • Awarded Newsday/Dan papers Top Long Island Work Place 2019-2025, 7 years in a row., • Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives., • Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference. It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.'

Job Description Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations. SCHEDULE: Monday through Friday, 8:00 AM to 4:00 PM or 9:00 AM to 5:00 PM SUMMARY: Family Service League is seeking a full-time Case Manager for the HUD-RRH program in Huntington. The Case Manager will report to the Assistance Program Director and Program Director and is responsible for assisting homeless families in obtaining permanent housing. The Case Manager will develop relationships with landlords and brokers, inspect apartments, accompany clients to apartment viewings, collaborate with government agencies to link apartments and utilize rental subsidy programs, conduct client assessments, link families and individuals with community-based service resources and assist clients in achieving self-sufficiency and housing stability through advocacy, counseling, and resource referrals. We offer a generous benefits package including the following: • Health and Dental Insurance, • Vision Insurance, • Flexible Spending Account (FSA), • Retirement Savings Plan with a 5% employer contribution, • Life and AD&D Insurance, • Generous PTO (paid time off), • Up to 11 paid Holidays, • Paid Sick Leave, • Student Tuition Remission Program, • Employee Assistance Program (EAP), • Company paid Short-Term and Long-Term Disability, • May be eligible for Public Service Loan Forgiveness (PSLF), • Employee Discounts and more! RESPONSIBILITIES: • Conduct comprehensive intakes and assessments with all clients., • Develop individualized housing plan for each client., • Meet with clients regularly., • Locate appropriate housing for households who are homeless., • Develop goal plans and conduct quarterly reviews., • Provide referrals for community resources and support., • Ensure timely completion of housing inspections., • Address issues of safety, cleanliness, and hygiene., • Assist with landlord negotiations., • Work with clients in creating a budget and financial management plan., • Provide ongoing support and counseling for clients in reaching their goals., • Provide additional information/instruction on the skills required to secure and maintain permanent housing to program participants., • Assist participants in the completion of all housing applications and ensure the applications are submitted to housing programs in a timely manner., • Develop new housing resources., • Escort participants to view apartments and other appointments as needed., • Assist participants in moving into permanent housing e.g. attend lease signing, ensure utilities are turned on, and coordinate transportation and moving., • Participate in team meetings, case conferences, department meetings, weekly individual supervisory sessions, and staff training., • Document and maintain up to date records on services provided., • Provide crisis intervention., • Advocate for client needs., • Document all contact with and on behalf of the program participants., • All other duties as assigned. QUALIFICATIONS: Bachelor’s degree required; MSW or related graduate coursework preferred. At least 2 years of experience in human services and knowledge of the homeless population and DSS policies and regulations required. Excellent organizational, time-management and verbal and written communication skills. Proficient computer skills, including Microsoft Office required; experience with HMIS preferred. Valid and clean NYS Driver’s License required. Bilingual in Spanish preferred. PHYSICAL REQUIREMENTS: This position often requires sitting and working at a computer for extended periods of time, travelling to different FSL offices.

Job DescriptionGeneral Manager - Crumbl Cookies Are you self motivated and looking for more than just a paycheck? If thats you keep reading. Its more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that cant be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience. Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented General Managers who want to grow with us! As a General Manager, you will play a very important role in operating the store daily. You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high-quality cookies, making sure that bakers are well trained and provide great customer service. Managers spend much of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time. At Crumbl we have a strong culture of teamwork, growth, and family. If this interests you, please keep reading and apply today! Role • Be present and work on the floor with the crew (this will be roughly 85% to 90% of where your time will be spent), • Manage Assistant General Manager, shift managers, and bakers, • Address employee questions and concerns, • Handle back-of-the-house work such as training, interviewing, ordering, scheduling, and communicating with partner vendors, • Days: Monday through Saturday, • Total 10 Days PTO for Vacation and Sick Time, • Employee Discount, • Off Every Sunday, • Early close on certain holidays, • Quarterly Bonuses -Your success is our Success!, • Regular performance collaboration and career growth opportunities, • Valid Driver's License (Required), • Ability to lift packages between 10-55 lbs, • Ability to be on your feet for the entire shift, • Crumbl shirts and hat (required to be worn at each shift) will be provided, • Black pants, • Black sneakers, • Proprietary software (Crumbl platform), • Apple products (Apple TV, iPads), • When I Work, • Taking ownership of all operational aspects, • Training all roles including bakers, shift leads, and delivery drivers, • Knowing your team well enough to identify the employees who may want further training to advance to the next level/role, • Maintaining set standards such as cleanliness and quality control, • Creating work schedules and addressing any schedule gaps, • Tracking sales and calculating healthy labor cost, • Managing new applications, interviewing, and hiring new employees, • Sharing and enforcing state and corporate policies and rules, • Addressing and documenting any employee disputes and infractions, • Interacting with customers and resolving any service issues, • Stepping into various roles when the store needs help such as baker, delivery, restocking

Job Description Ace Concepts, a premier sales and marketing organization in Garden City, NY, is hiring a driven professional for our Junior Account Manager program in partnership with Verizon. This career-launching opportunity provides hands-on experience in sales strategy, client relationship management, and connectivity solution development while representing a telecommunications giant. As a Junior Account Manager, you'll serve as a trusted representative of Verizon, helping households across your community access high-speed internet, wireless plans, and entertainment packages that keep them connected, informed, and entertained. Through our comprehensive training program, you’ll become well-versed in Verizon’s full range of services, equipping you to meet each household’s unique connectivity needs. Essential Functions Of The Junior Account Manager Role: • Proactively connect with residents in your assigned territory to promote and sell Verizon’s home internet, wireless, and TV services, • Conduct personalized consultations with customers to identify their lifestyle needs, usage habits, and service preferences, • Deliver engaging presentations that clearly explain the benefits of Verizon’s offerings and how they enhance everyday life—speed, reliability, and value, • Stay up to date on products, including bundled packages, device upgrades, and special promotions, • Guide customers through the entire enrollment process, from initial contact to account setup, ensuring a smooth onboarding experience, • Respond to customer questions and concerns with professionalism, using persuasive communication skills to build trust and close the sale, • Accurately record customer information, interactions, and sales activity using designated CRM tools, • Participate in ongoing training and field sessions to keep current with the latest market trends, competitive offerings, and evolving solutions Education & Experience Needed For The Junior Account Manager Role:, • Relevant experience is advantageous, particularly in roles such as direct sales, retail leadership, account coordination, or any client-facing position requiring strong communication and problem-solving capabilities., • Individuals at the entry level who demonstrate strong customer insight and a genuine interest in developing sales expertise are highly encouraged to apply; comprehensive training and development will be provided., • Proficiency in core office productivity tools is expected, along with a willingness to adopt CRM platforms and other business applications integral to the sales process Preferred Skills For The Junior Account Manager Role:, • You possess a natural ability to understand business challenges and propose relevant solutions, • You're a strategic thinker who can identify opportunities for growth within a business client base, • You have an exceptional ability to build direct professional rapport and trust with business owners and decision-makers, • You thrive on complex negotiations and see them as opportunities to create win-win outcomes, • You're meticulously organized, ensuring every detail of a business account is managed with precision, • You have an insatiable curiosity about how technology empowers businesses

Job DescriptionAre you passionate about making a positive impact on children's lives? As General Manager, you will lead a diverse team, manage 4-wall swim school operations, and increase sales through enrollment while ensuring profitability. In this role, you will oversee our expanding aquatics programs, ensure a safe and clean environment, deliver a world-class customer experience, and engage the local community effectively. This role will be crucial in locally and nationally growing our brand and delivering consistent brand standards. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you! Benefits * Paid Training * Daily Pay available * SafeSplash® Brands Curriculum Certification * Bonuses Opportunities * Flexible Hours * Free Swim Lessons for immediate family of employees * Career Growth * Health Insurance * Paid-Time Off * 401k Responsibilities: Operations Management * Class Scheduling: Effectively manage scheduling and staffing levels to meet business demands and class mix. * Risk Management and Compliance: Ensure all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law. * Facilities: Ensure ongoing maintenance, cleanliness, and brand standards, including the interior, exterior, pool, and pump room are maintained. * Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly. Financial Acumen * Reporting: Leverage financial data and reporting to build and execute strategies to deliver the expected outcomes with revenue and profitability. * Labor Management: Effective use of labor to maximize utilization and class mix. * Budget Management: Monitor expenses while balancing the brand standards and financial outcomes. * Cost Control: Implement cost-saving measures without compromising the quality of the services or the brand. Employee Management * Hiring & Staffing: Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession. * Training & Development: Provide initial training for new staff and ongoing education and development for all team members to enhance skills and stay current with standards. * Retention-Focused: Cultivate a positive, inclusive workplace culture that encourages staff retention through team building, recognition, and growth opportunities. * Culture of Performance: Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth. Customer Experience * Customer Satisfaction: Deliver a world-class customer experience, leveraging Net Promotor Score (NPS) to measure effectiveness and adjust where needed. * Customer Retention: Ensure consistent execution of processes to drive customer engagement and retention. * Customer Follow-Up: Manage all customer requests effectively and promptly, as well as feedback from social platforms. * Customer Reviews: Actively obtain customer feedback and reviews on platforms like Google, Yelp, and local landing pages to boost enrollment and SEO engagement. Marketing & Community Engagement * Local Marketing: Develop and implement a local marketing strategy to promote the school’s programs and ensure continuous growth and community involvement. * Social Media Management: Create and manage social media posts on relevant platforms to encourage customer interaction, engagement, and enrollment. * Competitive Awareness: Maintain a competitive advantage in the community through competitive analysis, pricing research, and staying informed about new openings. * Community Relations: Build and maintain relationships with local businesses to enhance community visibility and create cross-promotional opportunities. Job Type * Full-time * Pay: Based on experience, location and volume impacts * Weekdays, Weeknights and Weekends required * 40+ hours a week (typically 40 hours a week; seasonality can impact this) * Work Location: On-site * Must be willing to travel within Suffolk County or 30 minutes Requirements * 3-5 years of management experience leading large teams. (30+ employees) * High school diploma or equivalent required; a bachelor’s degree in recreation, sports * management, business administration, or a related field is preferred. * Strong written and verbal communication skills. * Ability to multi-task in a fast-paced environment while being agile and taking initiative. * Strong critical thinking skills and proactive approach to problem-solving. * Must be able to lift 30 lbs. and be on your feet for long periods. * CPR, First Aid, and AED certifications are required within 90 days of hire. (training provided) * Lifeguard and Certified Pool Operator certifications preferred. * Aquatics management or swim instruction experience is a plus. #slbspo