Move In Coordinator (Temporary Position)
16 days ago
Rye
Job DescriptionMove-In Coordinator – Independent & Assisted Living (Temporary Position) ???? Location: The Osborn – Rye, NY ???? Department: Sales ???? Reports To: Vice President of Sales ???? Pay Range: $30.76 – $34.08 per hour Schedule Monday - Friday 9am to 5pm Position Summary The Move-In Coordinator is the primary point of contact for new residents and their families throughout the move-in process for Independent Living and Assisted Living at The Osborn. This temporary position is responsible for managing all logistical, administrative, and communication aspects of a resident’s transition, ensuring a seamless, welcoming, and supportive experience. Working cross-functionally with Sales, Nursing, Resident Services, Facilities, Dining, Housekeeping, and external vendors, the Move-In Coordinator ensures apartments are fully prepared and all resident needs are met prior to and following move-in. This role is critical to creating strong first impressions, supporting occupancy goals, and delivering an exceptional resident experience across all levels of care. Key ResponsibilitiesMove-In Planning & Coordination • Serve as the primary liaison for new residents and families from deposit through post move-in follow-up, • Coordinate move-in timelines, unit readiness, and key distribution, • Schedule and oversee move-in dates and welcome processes, • Partner with Maintenance, Housekeeping, and IT to ensure apartments are move-in ready, • Communicate resident-specific needs (mobility, cognitive, medical, or safety) to appropriate teamsDocumentation & Compliance, • Manage and track all required move-in documentation, including agreements, insurance, health records, and financial paperwork, • Coordinate Assisted Living assessments and obtain necessary approvals, • Maintain accurate records in PCC and CRM systems in compliance with DOH regulations and company policies, • Prepare and organize completed files for leadership review and sign-offResident & Family Support, • Provide guidance, reassurance, and consistent communication throughout the transition process, • Educate residents and families on community services, policies, and daily life, • Serve as a key resource during the initial adjustment period and promptly address concernsCross-Department Collaboration, • Act as the central communication hub between Sales, Nursing, Dining, Maintenance, Life Enrichment, and other departments, • Support the Sales team with tours, follow-ups, and transitions from prospect to residentPost Move-In Follow-Up, • Conduct resident satisfaction check-ins after move-in, • Address outstanding issues and escalate when necessary, • Gather feedback and partner with leadership to improve the move-in experienceQualificationsEducation & Experience, • Associate’s or Bachelor’s degree in Business, Marketing, Healthcare Administration, Social Services, or a related field (preferred), • Minimum of 2 years of experience in senior living, healthcare, hospitality, or customer-facing roles, • Experience with Assisted Living regulations and assessments preferredSkills & Competencies, • Strong organizational and time management skills, • Excellent interpersonal and communication abilities, • High level of compassion, patience, and emotional intelligence, • Ability to manage multiple priorities across different levels of care, • Proficiency in CRM systems and Microsoft Office, • Detail-oriented with strong follow-throughWork Environment & Requirements, • Ability to walk throughout the community and assist during move-ins, • Availability for occasional evenings or weekends as neededPosition Details, • This is a temporary position supporting operational and occupancy needs, • Pay rate is $30.76 – $34.08 per hour, based on experienceWhy Join The Osborn?, • Mission-driven organization with a commitment to excellence in senior care, • Collaborative, supportive team environment, • Opportunity to play a key role in shaping the resident experience