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Job Description Who is Drive DeVilbiss… Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world. “Leading the World with Innovative Healthcare Solutions that Enhance Lives” Summary (Major Purpose of the Role): Drive Devilbiss is a place where employees and management exist to enhance the quality of life of the people we touch. Customer Solutions Specialist and Customer Solutions Specialist, Canada is responsible for ensuring effortless experience to our customers in a fast-paced phone environment, by providing product information, placing orders, and finding solutions. As employees acquire knowledge across all areas of the department, they can become cross-functional to fit business needs. Schedule: 9:30 AM - 6:00 PM EST Main Activities/Responsibilities: • Resolve customer and sales rep inquires; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in US and Canada., • Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner, • Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner., • Resolve all customer related inquiries and issues with extreme accuracy and efficiency., • Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc., • Enter and process orders received via phone, with accuracy., • Provide product availability and manage customer backorders as needed., • Support the sales team by providing assistance with their daily service needs., • Follow up as needed to ensure accuracy and effortless customer experience., • Provide over the phone assistance with product assembly and parts inquiries, • Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems., • Achieve performance goals on a consistent basis and established KPIs., • 1-2 years’ experience in the position to be considered for promotion., • Work closely with other departments, such as the Technical Solutions, Product Management and Credit Dept. Competencies: • Customer Focused, • Prior customer-facing experience preferred, • Excellent communication and problem resolution skills, • Excellent computer skills, including knowledge in Microsoft Systems, SAP experience helpful, • Quick learner, able to think on feet and find innovative solutions, • Empathy, patience, listening skills, • Career minded individual with ability to work flexible hours (generally M-F between 9AM-6PM EST), • Maintain a Scorecard of an A/B average to be considered for promotion Reporting Relationships and Supervision: • The position will report to the Customer Solutions Supervisor/Manager. Education and Experience: • High school diploma or equivalent, • Experience in Customer Service preferred Why Apply to Drive DeVilbiss… Competitive Benefits, Paid Time Off, 401(k) Savings Plan Pursuant to New York law, Drive DeVilbiss Healthcare provides a salary range in job advertisements. The pay rate for this role is $19.00 - $21.00 per hour. The provided salary range does not include bonuses, incentives, differential pay, or other forms of compensation or benefits which may be offered to the applicant, if eligible according to the company’s policies. “Drive DeVilbiss is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. Drive DeVilbiss strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national origin, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive DeVilbiss complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.”

Job Description JOB TITLE: Area Director of Revenue Management REPORTS TO: Corporate Director of Revenue Management Position is based in our Corporate Offices in Great Neck, New York. Applicant must have Marriott & Hilton Revenue Management Certifications. Job Overview: The Area Director of Revenue Management is responsible for supporting a group of hotels in the AFP Hotels Group. This position is responsible for effectively implementing pricing strategies and e-commerce tactics, along with the development of future demand forecasts and budgets for a select group of properties. Duties also include the monitoring and managing of inventory via multiple distribution channels including, but not limited to, GDS, CRS and Web. The position's success will be measured by ensuring that all efforts are made to maximize production from all channels to achieve company's revenue objectives. Job Description: • Lead the strategies in pricing, distribution, revenue optimization and e-marketing för each hotel in your group., • Develop and execute short and long term strategic plans relevant to hotel based on current and future market conditions and industry changes,, • Utilize key 3rd party reports (STR, Demand 360, Revintel) to determine optimal mix of business strategies., • Maintain a working knowledge of relevant market trends and demand drivers so business opportunities can be identified and capitalized on., • Maximize the potential management of all tools, systems, promotions. initiatives, etc., • Host a weekly Revenue call with each hotels’ General Manager and Director of sales and provide a Recap to the team., • Consult with third party intermediaries to gain maximum exposure and revenue gains for each hotel, • Provide leadership and influence during Corporate RFP season and FIT contracting season., • Develop market manager relationships with OTAs and GDS clients, • Monitor all electronic distribution websites on a regular basis to ensure that parity is maintained and guidelines are met., • Identify, communicate and effectively manage all high and low demand periods accordingly., • Attain budgeted room revenue and RevPar penetration goals at each hotel, • Develop and maintain an innovative, forward thinking team attitude, driven towards improvement and results, • Work with brand initiatives as applicable, • Other duties as assigned Job Requirements/Experience; Required • A college degree or equivalent experience in the Hotel Hospitality Field, • Independent hotel experience, • Marriott and Hilton revenue management experience preferred, • Willingness to travel to area hotels required at least twice a year, • Highly motivated with strong leadership skills, • Excellent analytical, problem recognition and resolution skills, • Able to take initiative and meet deadlines in fast-paced environments, • Strong written and oral skills Experience • Must possess knowledge of Revenue Management, forecasting and budgeting along with the ability to compile facts, figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions., • 5+years of hospitality or revenue management and E-Commerce discipline preferred, • Computer proficiency in Microsoft Officed 365, Outlook, Excel PowerPoint, • Must have a valid driver license and be legally able to work in the US, • Marriott/Hilton Revenue Management Certifications is required., • Position is based at our Corporate Offices in Great Neck, NY.