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Job Description Summary Location: #LI-Hybrid Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The US CRM organization sits within IDS and plays a crucial role in driving the transformation to a next-generation Customer360 operating model. Reporting into the VP, Head of CRM Product Management, the ED, CRM Product Management, Data & AI will play a leadership role in the strategy, development, and implementation of best practice Data and AI capabilities within the US CRM ecosystem. This "hands-on" role is pivotal in transforming the CRM operating model by integrating advanced analytics, machine learning, and agentic solutions to deliver a world-class, customer-centric experience. The ED, CRM Product Owner, Data & AI partners closely with business and IT leadership to build a robust data foundation and activate AI-driven transformation across the US commercial organization. This position will be located at East Hanover, NJ and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/ or international) Job Description Key Responsibilities: • . Drive CRM Data & AI Integration: Champion the adoption of advanced data analytics and AI technologies to optimize CRM processes, elevate customer engagement, and deliver actionable insights across the organization., • Own CRM Data & AI Product Vision, Roadmap, and Delivery: Develop a deep understanding of the current product, business, industry, and technical landscapes. Define, communicate, and execute the vision and strategy for Data & AI capabilities within CRM, ensuring every initiative is aligned with business goals and stakeholder needs., • Gather CRM Data & AI Requirements: Gather and interpret business needs, translating them into system and process improvements powered by Data & AI., • Deliver Product Management Excellence: Establish and uphold high standards for product management delivery by driving disciplined execution, ensuring predictable and high-quality product releases, and continuously improving delivery processes to achieve business outcomes and stakeholder satisfaction., • Transform Business Processes: Analyze current business processes and gaps, then design, implement, and scale improvements using data-driven and AI-enabled solutions to drive operational excellence., • Lead Cross-Functional Collaboration: Facilitate collaboration between senior business leaders and working teams, actively securing input, feedback, and alignment on Data & AI initiatives to accelerate transformation., • Ensure Governance & Compliance: Establish and enforce governance frameworks that guarantee all Data & AI initiatives meet regulatory, privacy, and compliance requirements., • Build and Develop High-Performing Teams: Recruit, mentor, and lead groups of Product Owners, managing dependencies between backlogs and fostering a culture of innovation and continuous improvement., • Translate Business Needs into Solutions: Gather, interpret, and prioritize business requirements, converting them into system and process enhancements powered by Data & AI., • Drive Change Enablement: Proactively align stakeholders, identify risks, and remove barriers to ensure successful adoption and sustained progress of Data & AI initiatives., • Evangelize CRM Strategy: Promote the CRM strategy and communicate impact across the organization through stakeholder meetings, leadership forums, and targeted communications., • Optimize CRM Investment: Prioritize and implement best practices (e.g., clicks vs. code, agentic vs. manual, UX optimization), and conduct build vs. buy analyses to maximize the value of CRM investments., • Maintain a deep understanding of the Life Sciences CRM Data and AI landscape including Salesforce and Veeva, as well as best practices across different industries. Novartis seeks an accomplished product management leader with experience and demonstrated success transforming CRM, and Data & AI programs within commercial operations. Strong management, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applications for pharmaceutical sales and marketing, and the dynamics of the global healthcare environment is crucial. Essential Requirements: Education: Bachelor's degree in related field is required; Master of Science and/or MBA preferred • Proven success in leading product management for large-scale CRM transformation, including accountability for delivery, change management, UX, Governance, communication strategy, and risk and compliance mitigation, • Minimum 10+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors, • Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data Cloud, Core platform), Veeva, and the major and evolving players in the ecosystem., • Deep expertise in CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies)., • Advanced experience designing, implementing, and integrating AI technologies-including generative AI, machine learning models, and agentic solutions-into CRM ecosystems to drive business value and customer-centric outcomes., • Deep understanding of integration and related security technologies and patterns, as well as the tradeoffs of each., • Deep understanding of the pharmaceutical industry, including regulatory requirements, market dynamics, and emerging AI technologies, • Experience managing and being accountable for the operations of large product management teams, including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation, • Excellent leadership skills with the ability to build and lead high-performing teams, • People management experience within CRM, AI, technology, or data-driven environments required, • Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy, • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions, • Ability to adapt strategies and approaches in a rapidly evolving technological landscape The salary for this position is expected to range between $236,600.00 and $439,400.00 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $236,600.00 - $439,400.00 Skills Desired Agility, Brand Awareness, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Digital Marketing, Go-To-Market Strategy, Influencing Skills, Inspirational Leadership, Marketing Strategy, People Management, Product Positioning, Product Roadmap, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing

The VP for Incident Response Planning and Operations is responsible for leading the cyber security wargaming and incident readiness program, especially the planning and operational readiness of incident response capabilities. Collaborate with IT, security operations, legal, communications, and execu

This role focuses on driving security-first automation across cloud-native architectures, CI/CD pipelines, and fostering collaboration across teams.

A leading financial services company is looking for a Vice President, Security Architecture to lead their enterprise security architecture function.

A leading financial services provider is seeking a Vice President, Information Security - Automation Strategy, to set the direction for automation across Information Security.

Metro One Security - 105 Avenue A - Responsibilities: Deliver exceptional customer service to clients and visitors. Maintain security at client premises and ensure safety of personnel and property.

CarePoint Health - - Responsibilities: Reports all doors that are left open after hours or unattended offices; Directs visitors, patients, vendors to correct locations; distributes passes; Performs unit/building clock tours daily; Conducts security rounds for safety violations; Monitors cameras / a

Metro One Security - 429 Delancy Street - Responsibilities: Deliver exceptional customer service to clients and visitors; Monitor CCTV surveillance systems and complete accurate daily activity reports; Observe, survey, and report on activities at your assigned post; Respond quickly and appropriately

Allied Universal - - Responsibilities: Provide customer service to staff, patients, and visitors by carrying out security-related procedures and site-specific policies; Respond to incidents, disturbances, and critical situations calmly and report concerns to management; Conduct regular and random p

GardaWorld - - Responsibilities: Monitor security systems to detect any suspicious activity; Document observed events and incidents, writing detailed reports; Respond quickly to incidents or potential threats; Conduct regular patrols to ensure the safety of the premises; Control access to secure ar

Securitas - - Responsibilities: Actively monitor the premises; Patrol a variety of locations; Preserve order while enforcing regulations and directives; Provide customer service and information to clients' employees and customers; Support safety and security of client sites.

Allied Universal - - Responsibilities: Perform security patrols of designated areas on foot or in vehicle; Watch for irregular or unusual conditions that may create security concerns or safety hazards; Sound alarms or calls police or fire department in case of fire or presence of unauthorized perso

Perform security patrols of designated areas on foot or vehicle. Metro One Security - - Responsibilities: Provide assistance to customers, employees and visitors in a professional manner.

Security Care - - Responsibilities: Escalate emergencies to law enforcement as needed; Submit incident reports to the US Security Care operations team; Patrol premises regularly to maintain order and establish a security presence; Perform site-specific tasks in accordance with organizational policy

Security Guard] - Competitive Pay Structure ($21-$24 per hour) / Flexible Schedules (FT, PT, and Weekend Only Shifts) / Industry-leading Training / 401(k) Retirement Plan - As an Armed Security Officer at Tactical Response Security, you will: Secure the premises by patrolling regularly and monitorin

Metro One Security - - Responsibilities: Deliver exceptional customer service to clients and visitors.

Harvard Maintenance - - Responsibilities: Maintain a professional demeanor, aiding customers, employees, visitors, and guests; Maintain a visible presence in the facility / building assigned; Monitor the environment, with the ability to detect suspicious and unsafe activity; Responsible for becomin

Metro One Security - 2810 Morris Avenue - Responsibilities: Provide assistance to customers, employees and visitors in a professional manner; Perform security patrols of designated areas on foot or vehicle; Interact with the public in a direct and professional manner; Must be able to work a standing

Paragon - - Responsibilities: Controls access to client site or facility through the admittance process; precludes unauthorized access to facilities, and the conversion, theft or intentional destruction of physical assets; Responds to unusual or emergency situations using the appropriate escalation

Security Guard] - Competitive Pay Structure ($16-$20 per hour) / Flexible Schedules (FT, PT, and Weekend Only Shifts) / Industry-leading Training / 401(k) Retirement Plan - As an Unarmed Security Officer at Tactical Response Security, you will: Patrol and monitor designated areas to prevent theft, v

Inspection of security and fire exposures.

Allied Universal - - Responsibilities: Provide customer service to clients, visitors, and staff by carrying out security-related procedures, site-specific policies, access control activities, and/or emergency response support at a financial services location; Respond to incidents, alarms, and criti

CarePoint Health - - Responsibilities: Directs visitors, patients, vendors to correct locations; distributes passes; Performs unit/building clock tours daily; Conducts security rounds for safety violations; Monitors cameras / alarms at command posts; Investigates all (police type) incident reports.

Metro One Security - - Responsibilities: Provide assistance to customers, employees and visitors in a professional manner; Perform security patrols of designated areas on foot or vehicle; Interact with the public in a direct and professional manner; Assist in maintaining a safe and secure environme

Our Security Officers support Harvard Protection in our goal of providing best in class security and life safety services. Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our Officers are responsible for pro

Reporting to the University Police Department, under the immediate direction of a Security Supervisor, and/or University Police Supervisor as directed, performs a wide variety of security and parking related functions to ensure the safety of persons, protect property, maintain order and enforce the

This is why our Planned Security Services (PSS) division is hiring friendly and professional Private Security Guards to provide routine patrol and safety checks, gate house security, mobile patrol, fire watch and control room monitoring. Routine security & safety patrol of property and structures to

Location: 1603 US-22, Union, NJ, 07083, United States.Required Degree: 2 Year Degree.Nights and Weekend Shifts: Yes.

As a leading security officer, you will provide security and customer services for the community and share the following responsibilities:. Security USA, Inc, is a growing security company in the U. Our security personnel works days and nights in residential properties, commercial locations, non-pro

Controls access to all parts of the facility Meets and assists patients, staff and visitors in a courteous and professional manner Provides escorts as requested or needed Conducts foot patrols of buildings and premises to prevent or detect fire, theft, vandalism and trespassing.Takes the appropriate

Unarmed Security Officer - Clifton NJ. Title: Unarmed Security Officer - Clifton NJ. We are looking for a highly motivated security officer to ensure the safety and protection of our client's assets in accordance with all local, state, and federal laws.

Provide customer service to visitors, employees, and/or vendors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a financial services location. Participate in industry-specific security training programs. Security Guard Armed

The primary objective of the Security Dispatcher is to enhance and coordinate the overall safety, security, and emergency response operations throughout American Dream. This role functions as the central communications hub for Security Operations, ensuring timely and efficient coordination of resour

Our Security Officers support Harvard Protection in our goal of providing best in class security and life safety services. Previous contract security, law enforcement, military, customer service experience helpful. Harvard Protection Services is one of the fastest growing, privately owned providers

Silver Lake Hospital of Newark, NJ is seeking to hire a full time Security Officer to maintain overall security of the facility. The Security Officer is responsible for the enforcement of hospital safety and security policies, performing required rounds and dealing with emergencies as they arise. Th

As a Security Officer Rounds Specialist you will serve and safeguard clients in a range of industries. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Join Allied Universal in a dynamic technology-focused location w

We are looking for a responsible and dependable Unarmed Security Guard to help ensure safety and security at our premises. Thoroughly examine doors, windows, and gates to ensure proper function and security. Previous experience in security, military, law enforcement, or other related fields.

In many cases our clients desire a softer security plan that meets their values and needs, but where high value people and assets are involved, others may prefer a more obvious security presence. As an Unarmed Security Officer, you will be part of a highly trained security team that supports critica

State or municipality mandated security officer licenses. Must have a security guard license or be able to obtain one within an acceptable period. Previous contract security, law enforcement, military, customer service experience helpful.

The Security Guard Supervisor is the contractor's on-site representative, responsible for receiving and executing orders from management and handling emergencies affecting Technical Center operations. Conduct an approved security orientation by the most expeditious means available and provide a writ