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Job DescriptionCompany Description About Veolia North America Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Director, Customer Operations will support Veolia’s customer experience vision by providing leadership and direction for the Customer Operations team in their designated regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of the customer service, contact center, billing, payments and collections activities for the designated regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices. Primary Duties/Responsibilities: Management/Supervision • Provide strong, dynamic leadership by setting expectations, mentoring, coaching, and guiding team members to drive performance across KPIs (employee, customer, and company)., • Establish and monitor annual performance goals for direct reports and ensure that all department employees receive a performance/development review at least once a year., • Establish work procedures and processes that support company and departmental strategies, metrics, and standards., • Prioritize, plan and execute customer operations activities and processes to ensure delivery of high-quality results., • Provide guidance and performance monitoring to ensure team alignment with organizational objectives and performance targets., • Apply change management processes and tools to support adoption of new programs, including the design, development, delivery, and management of communications., • Perform workforce management (WFM) analyses, including staffing, contact volume, seasonality, AHT and call routing., • Provide guidance and input both tactical and strategical into collection strategies., • Establish and maintain a performance metrics including service level, call efficiency, abandonment rates, staffing utilization, attrition, and financial performance., • Develop and implement strategies for managing customer accounts and resolving payment issues., • Prepare and oversee annual customer experience feedback programs and use findings to improve service in line with expectations., • Ensure customer satisfaction while maintaining KPI levels within expected guidelines., • Use data from complaints, inquiries, and feedback to improve standards and enhance communication with customers., • Partner with Operations to deliver excellent customer experiences while driving process improvements., • Ensure compliance with all regulatory agency (e.g., BPU), environmental, health, safety, and contractual requirements., • Act as primary liaison to regulatory commission (BPU) for resolving customer complaints and issues., • Prioritize, plan, and implement billing, payments, and collections, policies to ensure alignment with best-in-class standards., • Develop, communicate, and enforce policies, procedures, and financial controls to ensure consistent and timely customer service responses., • Continuously improve and document work processes via Standard Operating Procedures (SOPs)., • Identify process gaps affecting customer or business efficiencies, and implement solutions., • Analyze billing, payment, receivables, and collection data to identify trends and improvement areas., • Improve and innovate operations by monitoring performance, resolving risks, completing action plans, and managing process improvements., • Improve contact center operations through performance monitoring, QA programs, risk mitigation, and system/process enhancements., • Build business cases and lead projects to enhance departmental capabilities., • Partner with peers across business units (utilities) to drive systemic improvements and standardization in delivering excellent employee and customer experiences., • Work cross-functionally with departments (Accounting, Finance, DB&T, Operations, HR) on corporate initiatives to improve customer experience., • Participate in corporate projects, due diligence, and acquisition integrations., • Actively and consistently support efforts to simplify and enhance both employee and customer experiences., • Manage relationships with key service providers to ensure compliance with contractual specifications., • Perform other duties as assigned.Qualifications Education/Experience/Background: • 10+ years’ experience leading service operations., • 10+ years experience in a leadership role managing non-exempt/exempt employees., • Leadership experience in a union environment is desired but not required., • B.S. degree in business or related field., • Excellent written and oral communications skills – including report writing, building and giving presentations to senior leaders., • Strong analytical, organizational, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills., • Demonstrated ability to work both autonomously and as part of a team in a fast-paced, matrixed environment., • Working knowledge of customer information systems (CIS)., • Working knowledge of Google products – sheets, docs, Gmail, - Power BI or similar tools. Physical: • Must be able to read complex operations reports, write detailed reports and prepare and deliver presentations., • Ability to analyze complex operational and technical challenges and resolve same., • Ability to interpret and explain complex regulatory requirements., • Must be able to reason, problem solve and analyze complex operational challenges and resolve same., • Must be able to learn new technological advances in water industry and train personnel., • Must be able to work under pressure and meet deadlines. Additional Information Pay Range: $135000 to $145000 Per Year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off Eligible for up to 15% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job DescriptionCompany Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: In the role of Project Leader, the successful candidate will lead the planning, execution, and completion of a project, ensuring alignment with organizational objectives and timely delivery within budget constraints. Navigate project-specific challenges with resilience and adaptability, proactively addressing obstacles as they arise. Effectively communicate project goals, progress, and challenges to team members and stakeholders, ensuring everyone is aligned and informed. Foster a collaborative team environment by leveraging strong emotional intelligence and building positive relationships within the project team. Develop and implement creative, practical solutions to overcome project-related issues and drive successful outcomes. Ensure that project teams reflect and respect diversity, promoting an inclusive and supportive working environment. Drive project success by keeping a clear focus on achieving defined objectives and delivering high-quality outcomes. Primary Duties/Responsibilities: • Ability to inspire and guide a team towards project goals, providing clear vision and motivation., • Focused on empowering team members by fostering an environment of collaboration, accountability, and support., • Skilled in mentoring and developing individual team members to enhance their contributions and professional growth., • Excellent communication skills to articulate project goals, expectations, and progress to both internal teams and external stakeholders., • Strong interpersonal skills for building effective relationships across departments and ensuring alignment with operational objectives., • Demonstrates leadership by example, setting high standards for work ethic, professionalism, and accountability., • Ability to influence without direct authority, gaining buy-in and cooperation from cross-functional teams or stakeholders, • Ability to engage with clients, providing regular updates, and ensuring their needs and expectations are addressed throughout the project., • Skilled at managing stakeholder expectations and navigating sensitive situations diplomatically., • People Management:, • Foster a positive and inclusive work culture that promotes employee engagement, development, and retention., • Provide strategic leadership, coaching, and mentoring to regional personnel., • Implement company employee recognition programs and address employee concerns promptly and effectively., • Supervise staff of 60+ FTEs, including exempt leadership and non-exempt union staff., • Safety:, • Champion a culture of safety excellence by implementing and enforcing comprehensive safety protocols, procedures, and best practices across the entire project., • Conduct regular safety training programs and promote individual accountability for safe work practices., • Monitor and report on project safety performance metrics, including incident rates and near-misses., • Promote a culture of safety accountability and individual responsibility., • Business Development and Client Relations:, • Maintain outstanding relationships with current clients., • Facilitate opportunities for scope expansions, contract extensions, and renewals., • Participate in council meetings for the project and neighboring cities/towns to build relationships with prospective clients., • Solicit client feedback and respond to customer needs promptly., • Seek customer and sales input to gain an intimate understanding of customer needs, problems, and systems., • Improve satisfaction levels by identifying needs and implementing corrective actions., • Evaluate and develop new business opportunities., • Contract Management:, • Interpret contracts to define deliverables and fulfill schedules., • Conduct routine client meetings, assign tasks, set deadlines, and track progress., • Ensure customer requirements and deadlines are met., • Automate processes where possible and capture historical data for future quotes., • Participate in project start-up teams., • Procurement:, • Manage contract MBE/WBE/VBE procurement requirements., • Ensure compliance with legal requirements and company policies., • Identify and justify capital expenditures partnering directly with the client., • Financial Management:, • Monitor project's financial performance, including:, • Compliance with cost center budget, • Personnel utilization, • Pricing, • Customer invoicing and collections, • Prepare monthly reports in a timely manner, • Develop and present annual budgets for project review, • Ensure project meets or exceeds financial plans, • Forecast monthly budget variances, • Ensure timely collection of receivables, • Operational Oversight:, • Manage facilities generally >10 mgd, including several worksites or a single large water/wastewater plant., • Generally responsible for revenue less than $10M., • Spends 60% of time in the operations environment and 40% of time in the office environment at a project site., • Attends client meetings (e.g., city council, utility board or internal management)., • Need to work outside in inclement weather conditions and drive a company vehicle to perform duties., • Occasional travel for training or meetings.Qualifications Education/Experience/Background: • A degree in Business, Finance, Engineering, Project Management, or a related field is strongly preferred but not required., • Leadership and Personal Qualities:, • Outgoing, self-directed, goal-oriented, and creative in identifying opportunities., • Strong organizational and project management skills with attention to detail., • High degree of initiative, judgment, and resourcefulness., • Ability to find creative solutions to complex problems and manage changing priorities., • Demonstrated leadership ability with understanding of HR principles., • Financial Management:, • P&L ownership, budgeting, and cost control for project sites., • Proven track record of delivering excellent customer satisfaction., • Relationship Management:, • Build and maintain strong partnerships with customers., • Excellent communication skills (written, verbal, listening, and presentation)., • Ability to handle sensitive communications internally and with all levels of project stakeholders., • Compliance and Safety:, • Commitment to compliance with applicable laws, regulations, and company policies., • Ability to understand and manage safety, environmental, and health requirements., • Technical Skills:, • Facilities and capital equipment management., • Problem-solving and solution development., • Team building and motivation across all personnel levels., • Technical writing and total quality management., • Strong PC skills, including proficiency in word processing, spreadsheet, and database software., • Must be able to obtain the certifications as required. Additional Information Pay Range: $140,000 to $160,000 per year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off Eligible for up to 15% Annual Performance Bonus We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job Description Summary At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Team Members to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager Salary: $16.50 - $18.00 You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay and Weekly TIPS to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Team Member plays a key role in NAYA's restaurant operations, trained to work across all stations, from front-of-house service to back-of-house preparation. Team Members provide outstanding customer service while ensuring store standards of cleanliness, organization, and quality. Responsibilities include preparing food, working on the service line, cooking on the grill, and setting up and stocking stations. Team Members collaborate with the team to prepare menu items and maintain a smooth, efficient service experience. What You’ll Do Food Preparation & Production * Prepare daily production items in cooperation with kitchen staff. * Ensure food products are prepped correctly, following recipes and Naya’s standards. * Follow recipes and portion control standards to maintain consistency and quality. * Wash dishes and tools used during food prep. * Minimize waste and assist with inventory counts. Kitchen Organization & Maintenance * Receive, disinfect, store, and organize deliveries following FIFO and best storage practices. * Maintain proper storage temperatures and rotation procedures per DOH regulations. * Clean and sanitize kitchen equipment, tools, and workstations thoroughly and on schedule. * Keep floors in work areas clean, dry, and free of debris. * Ensure a sanitary, clean, and safe kitchen environment, maintaining all equipment and utensils. Customer Service * Provide timely and courteous service to guests in alignment with Naya’s policies and procedures. * Display thorough knowledge of menu items, including beverages, and adhere to legal alcohol service requirements. * Greet guests, take orders, and expedite as needed, ensuring accuracy and satisfaction. * Ring orders into the POS system accurately and collect payments. * Assist customers with making change, as applicable. * Follow cash handling procedures, turning in accurate amounts daily. Front-of-House & Station Management * Maintain a clean, stocked, and organized workstation at the start of each shift. * Stock cashier stations with necessary items, including paper goods and ice water. * Change trash bags, wipe tables, and counters, and pack sauce sides and pita bread. * Turn on displays and play music as part of daily setup. * Follow the proper cash handling procedures and rings up items correctly * Complete all side work and cleaning tasks to Naya’s standards, including setting up sanitizing pails. Teamwork & Communication * Support and assist team members as needed. * Communicate issues and ideas to the Chef or Director of Operations. * Participate in training and development of new employees to uphold Naya’s service standards. Compliance & Professionalism * Adhere to sanitation standards and company policies on scheduling, clocking in/out, uniforms, and grooming. * Attend company meetings and training sessions as required. * Exhibit a friendly, positive, and helpful attitude at all times. * Carry out additional duties as assigned by management. Who You Are * 1+ year experience as a restaurant team member at similar caliber concept * The ability to lift at least 50 pounds on a regular basis. * The ability to bend, stoop, stand and perform extensive walking for 8 to 10 hours a day. * Excellent communicator in written and verbal formats. * Communicates information effectively and efficiently. * Completed the Train the Trainer course. * Maintain a friendly, helpful and positive attitude always. * Polished personal presentation; grooming meets Naya standards, as outlined by Employee Handbook * The ability to withstand exposure to high volume of business and the movement, noise and temperature extremes associated with a busy restaurant. * Ability to perform essential job functions under pressure, maintain professionalism when working under stress. * Ability to work nights, weekends and holidays, and variable schedule, per the needs of the business. * Attends mandatory meetings. * Adherence to company, state, and county sanitation standards. * Strict adherence to posted schedule and clock in/out at times. * Perform all other related and compatible duties as assigned by the Management Team. We use eVerify to confirm U.S. Employment eligibility.

Job Description Summary At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Team Members to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Team Member plays a key role in NAYA's restaurant operations, trained to work across all stations, from front-of-house service to back-of-house preparation. Team Members provide outstanding customer service while ensuring store standards of cleanliness, organization, and quality. Responsibilities include preparing food, working on the service line, cooking on the grill, and setting up and stocking stations. Team Members collaborate with the team to prepare menu items and maintain a smooth, efficient service experience. What You’ll Do Food Preparation & Production * Prepare daily production items in cooperation with kitchen staff. * Ensure food products are prepped correctly, following recipes and Naya’s standards. * Follow recipes and portion control standards to maintain consistency and quality. * Wash dishes and tools used during food prep. * Minimize waste and assist with inventory counts. Kitchen Organization & Maintenance * Receive, disinfect, store, and organize deliveries following FIFO and best storage practices. * Maintain proper storage temperatures and rotation procedures per DOH regulations. * Clean and sanitize kitchen equipment, tools, and workstations thoroughly and on schedule. * Keep floors in work areas clean, dry, and free of debris. * Ensure a sanitary, clean, and safe kitchen environment, maintaining all equipment and utensils. Customer Service * Provide timely and courteous service to guests in alignment with Naya’s policies and procedures. * Display thorough knowledge of menu items, including beverages, and adhere to legal alcohol service requirements. * Greet guests, take orders, and expedite as needed, ensuring accuracy and satisfaction. * Ring orders into the POS system accurately and collect payments. * Assist customers with making change, as applicable. * Follow cash handling procedures, turning in accurate amounts daily. Front-of-House & Station Management * Maintain a clean, stocked, and organized workstation at the start of each shift. * Stock cashier stations with necessary items, including paper goods and ice water. * Change trash bags, wipe tables, and counters, and pack sauce sides and pita bread. * Turn on displays and play music as part of daily setup. * Follow the proper cash handling procedures and rings up items correctly * Complete all side work and cleaning tasks to Naya’s standards, including setting up sanitizing pails. Teamwork & Communication * Support and assist team members as needed. * Communicate issues and ideas to the Chef or Director of Operations. * Participate in training and development of new employees to uphold Naya’s service standards. Compliance & Professionalism * Adhere to sanitation standards and company policies on scheduling, clocking in/out, uniforms, and grooming. * Attend company meetings and training sessions as required. * Exhibit a friendly, positive, and helpful attitude at all times. * Carry out additional duties as assigned by management. Who You Are * 1+ year experience as a restaurant team member at similar caliber concept * The ability to lift at least 50 pounds on a regular basis. * The ability to bend, stoop, stand and perform extensive walking for 8 to 10 hours a day. * Excellent communicator in written and verbal formats. * Communicates information effectively and efficiently. * Completed the Train the Trainer course. * Maintain a friendly, helpful and positive attitude always. * Polished personal presentation; grooming meets Naya standards, as outlined by Employee Handbook * The ability to withstand exposure to high volume of business and the movement, noise and temperature extremes associated with a busy restaurant. * Ability to perform essential job functions under pressure, maintain professionalism when working under stress. * Ability to work nights, weekends and holidays, and variable schedule, per the needs of the business. * Attends mandatory meetings. * Adherence to company, state, and county sanitation standards. * Strict adherence to posted schedule and clock in/out at times. * Perform all other related and compatible duties as assigned by the Management Team. We use eVerify to confirm U.S. Employment eligibility.

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