Social Care Navigator Supervisor
11 days ago
Binghamton
Job Description WHO WE ARE: The Children's Home of Wyoming Conference partners with children, families and communities throughout New York State to inspire hope, develop skills and cultivate healthy relationships for positive futures. $22.50-24.50 Full Time Position Summary: The Children's Home is partnering with Care Compass Collaborative (CCC) to provide Social Care Screening & Navigation services within Broome, Chenango, Tioga, and Tompkins counties. The Social Care Navigator (SCN) Supervisor is directly responsible for training, supporting, & overseeing all Social Care Navigators (SCNs), as well as completing SCN screening & navigation services as needed. This role, with support from The Children's Home (CHWC) Senior Leadership, will serve as CHWC's SCN Champion; ensuring our Agency's SCNs act in accordance with CHWC's Quality of Care expectations, as well as CCC's guiding goals, values, training, & initiatives to ensure the advancement of health equity & accessibility for eligible Medicaid Members. Responsibilities: • Train, support, & maintain direct supervision of Children's Home Social Care Screener/Navigators to ensure successful & streamlined service delivery., • Provide comprehensive Social Care Navigator (SCN) services, including screening & navigation services to eligible Medicaid Members via phone, in-person, & virtually., • Utilize the UniteUs Database in conjunction with the Accountable Health Communities (AHC) Health Related Social Needs (HRSN) Screening Tool to screen Medicaid Members with a variety of HRSNs., • Conduct Eligibility Assessments for eligible Medicaid Members whose initial screening identifies unmet HRSN needs., • Connect eligible Medicaid Members to services, care providers, & community resources to ensure their HRSNs are met., • Develop Social Care Plans for eligible Members, including a summary of needs, eligibility, individualized strategies, interventions & an up-to-date list of navigated resources &/or services., • Ensure Closed Loop Referrals by following up with eligible Medicaid Members within five business days after service completion to verify navigated resources were successful in meeting Member needs., • Ensure any eligible Member enrolled in a Children's Home program, as well as any eligible Member living in the same household, are reached for screening & navigation services., • Utilize Motivational Interviewing techniques to engage Members, providing the opportunity to speak openly, safely, & honestly communicate about their unmet needs., • Communicate with local, State, &/or Federal HRSN entities to form working relationships with providers & personnel, keeping up to date with navigation resources available to eligible Medicaid Members, • Hold an open & flexible schedule to provide SCN support, &/or services as needed for Member accessibility & convenience, including evenings & weekends as needed. Requirements Education: • Associate's Degree in health, human services, or related field required, • One year of work experience in healthcare, community-based services, &/or social welfare domains required, • Supervisory experience in a similar field preferred, • In-depth knowledge of community-based, State, & Federal resources available to eligible Medicaid Members preferred, • Experience working with at-risk populations preferred, • Exemplary communication skills for effective interactions with agency staff, Medicaid Members, children, families, & the community, • Exemplary written & verbal communication skills, • Comfortability with heavy documentation, • Driver's License and ability to maintain insurability throughout employment required BenefitsBenefits available to all staff: • Student Loan and Tuition Reimbursement, • Employee Assistance Program, • Employee Discounts at the Southern Tier Community Center, • Opportunities for Professional DevelopmentFull Time Benefits:, • Agency-Paid CEUs, License Prep Course, and License Exam, • 403(b) with 6% employer contribution, • PTO plus 9 paid holidays, • Childcare Reimbursement, • Health, Dental, and Vision Insurance (with HSA/FSA Accounts) Job Posted by ApplicantPro