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Job Description Job Title: Director of Sales & Customer Service (Contact Center) Company: Client of Brave New World Search Group Location: Saratoga Springs, NY Hybrid • Full-time Company Overview Our client is a vertically integrated real estate operator with a significant multi-market presence across the U.S. and Canada. The organization is rapidly scaling and places a strong emphasis on data, customer experience, and operational excellence. Role Summary Lead a high-velocity, revenue-generating contact center that supports a nationwide portfolio. You will be responsible for sales conversion and customer experience from strategy to execution, overseeing people, processes, and platforms while fostering a best-in-class culture across inbound, outbound, chat, email, and SMS. This is an onsite leadership role working closely with a team of 50-60 contact center professionals. What You’ll Do • Own the Numbers: Set and achieve monthly/quarterly sales and retention targets (conversion, revenue per inquiry, upsell/ancillary attach, churn)., • Run the Center: Manage day-to-day operations, workforce management, quality assurance/control, and performance coaching for supervisors and agents., • Scale Revenue Programs: Develop, test, and refine pricing strategies, promotions, and retention initiatives; create effective talk tracks and objection handling techniques., • Data-Driven Management: Establish dashboards and reporting cadences for KPIs (Contact → Conversion, AHT, FCR, CSAT/NPS, Occupancy, Adherence, Shrink)., • Journey & Customer Experience: Enhance response times, service level agreements, and handoffs across all communication channels; bridge gaps between sales and service functions., • Enable the Team: Drive the development of playbooks, training programs, certification paths, and coaching; recruit and nurture leaders within the organization., • Tech & Tools: Manage the roadmap for CCaaS/CRM/WFM/QM tools (e.g., Five9/Genesys/NICE, Salesforce/HubSpot/Zendesk); improve reporting and call scoring processes., • Cross-Functional Collaboration: Work closely with Marketing (demand generation/lead quality), Operations (field handoff), and Finance (forecasting/budget)., • Governance: Ensure compliance with scripting standards and maintain consistent documentation and billing practices. KPIs You’ll Own • Lead-to-booking/lease conversion rate, • Revenue per inquiry / ancillary attach rate, • CSAT/NPS, FCR, and response SLAs, • Average Handle Time (AHT), schedule adherence, and productivity, • Churn/retention and save-rate Qualifications • Bachelor’s degree in Business or a related field (MBA preferred)., • 10+ years of experience in contact center or inside sales leadership, including multi-site or multi-channel management; at least 4+ years leading managers/supervisors., • Proven success in enhancing conversion rates and customer experience through rigorous KPI management., • Strong analytical skills with advanced proficiency in Excel/BI and experience in building dashboards., • Hands-on experience with cloud contact center platforms (CCaaS), CRM, WFM, and QM tools., • Exceptional communication, hiring, and coaching abilities; thrives in a fast-paced growth environment. Benefits & Perks • Competitive compensation; medical, dental, vision, life insurance, STD/LTD; paid vacation, sick time, and holidays; 401(k) with company match. Apply: Send your resume to cghamilton@bnwservices.com with the subject “Director of Sales & Customer Service — Saratoga Springs.”

Job Description For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message. * Permanent, full-time, direct-hire W2 role with our client: base salary + full benefits + uncapped commission ( including a guaranteed non-recoverable draw for the first 12 months ) + residuals. * This is a field ( outside ) B2B sales / business development role targeting small- and medium-sized businesses ( not enterprise clients ), with short sales cycles that typically yield multiple deals per month. Business Development ( Business Consultant / B2B Sales Representative ) : - Sell Clover, an industry-leading cloud-based point-of-sale (POS) platform used by more than 700,000 merchants and processing over $330 billion in card transactions, to small- and medium-sized businesses (SMBs) in your assigned territory. The platform combines POS hardware and software to handle card, mobile wallet, and contactless payments, alongside business management features such as inventory, reporting, and customer loyalty. • Manage a territory with dozens of branches from multiple established corporate partner banks, building relationships with business bankers to generate referrals and close deals, while self-sourcing new opportunities to supplement the partner banks’ pipelines., • Conduct on-site product demos and presentations at client businesses, showing how the platform can streamline operations and boost revenue, and close sales deals in person., • This is a quota-carrying field sales role focused on driving new business, managing existing relationships, and growing an assigned territory through strong outside sales execution and a self-starter mindset. You'll own the full sales cycle : prospecting, self-sourcing leads, and generating referrals through existing clients and established bank partnerships, and closing deals, with full accountability for territory performance and quota/KPI attainment, including turning around underperforming accounts. Success in this role means building lasting client and partner relationships, identifying challenges early, and consistently delivering proactive solutions that drive growth and retention., • We're looking for someone with proven outside sales experience who hits quota, works provided leads and builds their own pipeline, closes deals, hunts for new business, connects well with people, and owns their results., • Somebody with previous experience as a Business Banker / Commercial Relationship Banker / Commercial Relationship Manager ( SMB clients ) will also be a good fit For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message. . System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M1 #LI-DP1 Ref: #404-IT Pittsburgh

Job Description Job Title: M/E/P Manager Location: Saratoga Springs, NY Employment Type: Full-Time Department: Mechanical / Electrical / Plumbing (M/E/P) Salary: $120k-$150k + $9,300 monthly travel stipend Overview System One is seeking an experienced M/E/P Manager to support a large-scale pharmaceutical manufacturing project in Saratoga Springs, NY. This role provides technical expertise across Mechanical, Electrical, Plumbing, and Fire Protection (MEP/FP) systems and serves as a key resource to both internal teams and external stakeholders. The M/E/P Manager will play a critical role in identifying constructability issues, supporting project scheduling, overseeing commissioning activities, and ensuring successful delivery of MEP/FP systems throughout all phases of construction. Key Responsibilities • Provide MEP/FP technical oversight from preconstruction through project closeout., • Review and coordinate MEP/FP design documents for constructability and system integration., • Participate in design and coordination meetings with consultants, owners, and project teams., • Evaluate subcontractor proposals, scopes of work, and prequalification packages., • Monitor MEP construction progress to ensure alignment with plans, specifications, and code requirements., • Support development of MEP schedules and sequencing in collaboration with project teams., • Review and track MEP submittals, RFIs, and change orders., • Coordinate field inspections, system startup, and testing/commissioning activities., • Partner with commissioning agents to verify system performance and documentation., • Troubleshoot MEP system issues and coordinate resolution with subcontractors., • Assist in evaluating cost impacts, value engineering opportunities, and project risks related to MEP systems., • Serve as a technical resource and mentor to project teams and field personnel. Key Skills, • Ability to manage multiple projects and priorities simultaneously., • Strong attention to detail and organizational skills., • Proactive, solution-oriented problem solver., • Ability to thrive in a fast-paced construction environment., • Strong collaboration skills across project teams, subcontractors, and field personnel., • Clear and effective communication skills. Qualifications, • Bachelor’s degree in Mechanical Engineering or a related field., • Must come from a general contracting background., • 5–10 years of experience within the construction industry - Healthcare construction, Pharmaceutical, or Data Center., • Minimum of 5+ years of experience in M/E/P design, construction, and commissioning. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #LI-JD1 Ref: #106-Eng Houston

Job Description Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com. Overview Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! We are seeking a highly motivated and customer-focused Residential Property Porter to join our vibrant team and contribute to the overall satisfaction and well-being of our residents. Essential Job Functions • Maintain the property’s aesthetic appeal and perform routine tasks on a daily, weekly, and monthly basis, encompassing activities such as vacuuming, cleaning, and meticulously detailing common areas, including hallways, lobbies, and recreation spaces, outdoor grounds and landscaping clean and well-maintained., • Assist in snow and ice removal during inclement weather and put out / remove rain mats to ensure safe pathways for residents., • Collect and dispose of trash from common areas and ensure proper recycling procedures are followed., • Work closely with maintenance staff to address minor repairs, painting, water intrusion cleanup, minor damage and other related service requests., • Clean out vacant units to prepare for apartment turns., • Provide excellent customer service to residents, responding to inquiries and addressing concerns in a timely and professional manner, and cover front desk / concierge staff and deliver packages to tenants as necessary., • Comply with workplace safety and OSHA regulations., • Must be present on-site and be able to move throughout the building to address building related matters and meet with tenants, staff, vendors and visitors., • Ability to ascend and descend stairs, as well as positioning oneself in small spaces for building inspections and maintenance repairs and lifting and moving large or heavy objects in excess of 50 pounds., • Must be comfortable with exposure to varying environmental climates and circumstances. Qualifications • High School diploma or equivalent and / or previous experience in a similar role is preferred., • Ability to operate and maintain landscaping and maintenance equipment., • Strong communication and interpersonal skills., • Must be able to work a flexible schedule to include days, nights, weekends, holidays., • Work authorization (required)Hourly pay range: $17 - $20 Powered by JazzHR 7Vev71XJEi

Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives. Labcorp is seeking a Phlebotomist to join our team at Church Street in Saratoga Springs, NY. Work Schedule: Monday - Friday 7:00am - 12:30pm and rotating Saturdays Job Responsibilities: • Perform blood collections by venipuncture and capillary techniques for all age groups, • Collect specimens for drug screens, paternity tests, alcohol tests etc., • Perform data entry of patient information in an accurate and timely manner, • Process billing information and collect payments as necessary, • Prepare all collected specimens for testing and analysis, • Maintain patient and specimen information logs, • Provide superior customer service to all patients, • Administrative and clerical duties as necessary, • Travel to additional sites when needed Minimum Qualifications: • High school diploma or GED or equivalent, • Phlebotomy certification or completed training program or 3 months or more experience as a phlebotomist Preferred Qualifications: • 1 year or more of phlebotomy experience Additional Job Standards: • In lieu of work experience, a Phlebotomy certification or completed training program must come from an accredited agency, • Proven track record in providing exceptional customer service, • Strong communication skills; both written and verbal, • Ability to work independently or in a team environment, • Comfortable working under minimal supervision, • Reliable transportation, • Flexibility to work overtime as needed, • Able to pass a standardized color blindness test At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. **Pay Range: $17.75 - $21.00 per hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data Phlebotomist's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Labcorp is seeking a Phlebotomist to join our team at Church Street in Saratoga Springs, NY. Work Schedule: Monday - Friday 7:00am - 12:30pm and rotating Saturdays • Perform blood collections by venipuncture and capillary techniques for all age groups, • Collect specimens for drug screens, paternity tests, alcohol tests etc., • Perform data entry of patient information in an accurate and timely manner, • Process billing information and collect payments as necessary, • Prepare all collected specimens for testing and analysis, • Maintain patient and specimen information logs, • Provide superior customer service to all patients, • Administrative and clerical duties as necessary, • Travel to additional sites when needed, • High school diploma or GED or equivalent, • Phlebotomy certification or completed training program or 3 months or more experience as a phlebotomist, • 1 year or more of phlebotomy experience, • In lieu of work experience, a Phlebotomy certification or completed training program must come from an accredited agency, • Proven track record in providing exceptional customer service, • Strong communication skills; both written and verbal, • Ability to work independently or in a team environment, • Comfortable working under minimal supervision, • Reliable transportation, • Flexibility to work overtime as needed, • Able to pass a standardized color blindness test At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. **Pay Range: $17.75 - $21.00 per hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data Phlebotomist's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Redefine Your Oral Surgery Career with Capital District OMS - Partnership Pathway, Flexible Schedules, and Complete Support Are you a passionate Oral Surgeon looking for more than just a job - a career where your skills are celebrated, your growth is prioritized, and your future is secure? At Capital District Oral & Maxillofacial Surgeons (CDOMS), a trusted leader in oral surgery since 1980, we combine clinical excellence, cutting-edge facilities, and a strong referral base to give you the platform to thrive. Whether youre an experienced surgeon or early in your career, this is your chance to join an elite team with a direct path to partnership in just one year. Why Choose Capital District OMS? Unmatched Earning Potential • Guaranteed $600K first-year salary, • Opportunity to earn up to $1M annually with 40% commission model Ownership and Leadership • Fast-Track to Partnership: Equity and ownership available after 12 months, • Take control of your professional and financial future Comprehensive Rewards • Relocation & Sign-On Package: $75K for relocation, sign-on, and retention, • Performance-Based Incentives: Additional compensation tied to your success, • Full Benefits: Health, vision, dental, life insurance, disability, 401(k) with match, and more, • Generous time off to support true work-life balance Practice Excellence Meets Patient-Centered Care • Flexible Schedules: Part-time or full-time options to fit your lifestyle, • Clinical Autonomy: Make independent decisions about your patients and treatments, • Full Administrative Support: Focus on surgery while we handle operations and billing, • Mentorship & CE: Access hands-on mentorship, continuing education, and professional development opportunities, • Partnership Path: Real opportunity to build equity and leadership in the practice, • State-of-the-Art Facilities: Surgical suites equipped with CBCT imaging, 3D planning, and IV sedation technology, • Strong Referral Base: Longstanding relationships with area providers ensure a steady flow of complex and rewarding cases, • Patient-Centered Culture: Every decision is guided by compassion, quality, and long-term results Why Albany? The Capital Advantage Live and work where career excellence meets lifestyle balance. • Family-Friendly Living: Top-rated schools, safe neighborhoods, and abundant green space, • Outdoor Adventure: Minutes from the Adirondacks, Catskills, and Hudson Valley for skiing, hiking, and kayaking, • City Access: Easy weekend getaways to NYC, Boston, or Montreal, • Cultural Hub: Rich with museums, historic landmarks, live music, and a thriving dining scene Your Role as an Oral Surgeon • Deliver advanced surgical care with compassion and precision, • Diagnose and manage complex oral and maxillofacial cases, • Perform procedures ranging from implants and wisdom teeth removal to corrective jaw surgeries, • Build personalized treatment plans that inspire trust and confidence, • Lead and mentor clinical teams while shaping the next generation of surgical excellence What Were Looking For • DDS or DMD with a valid NY license for oral surgery, • Proven clinical expertise and a strong patient-first philosophy, • Leadership qualities and a collaborative mindset, • Desire to grow within a high-performing, team-oriented practice Join a Legacy of Surgical Excellence As an affiliate of Affinity Dental Management, CDOMS offers the best of both worlds: autonomy in your clinical decisions with the added benefit of robust administrative, financial, and operational support. This is more than a position - its a career-defining opportunity with flexibility, growth, and partnership. Ready to take your career to the next level? Apply today to join Capital District Oral & Maxillofacial Surgeons and shape the future of oral healthcare with a practice that values your expertise, supports your growth, and rewards your success. Capital District OMS is a proud Affiliate of Affinity Dental Management, an equal opportunity employer committed to a diverse and inclusive workforce. We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, or genetic information or other characteristics protected by law. All candidates' employment is contingent on successful completion of a background check, reference check, and employment verification. {Oral and Maxillofacial Surgeon, Oral Surgeon, Dental Surgeon, Maxillofacial Surgeon, Dental Specialist in Oral Surgery, Oral Surgical Practitioner, Doctor of Dental Surgery, Facial Surgeon} Compensation details: 600000-1000000 Yearly Salary PIdc418a7ebcff-26289-41291816

Phlebotomist Position at Labcorp Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives. Labcorp is seeking a Phlebotomist to join our team at Church Street in Saratoga Springs, NY. Work Schedule: Monday - Friday 7:00am - 12:30pm and rotating Saturdays Job Responsibilities: • Perform blood collections by venipuncture and capillary techniques for all age groups, • Collect specimens for drug screens, paternity tests, alcohol tests etc., • Perform data entry of patient information in an accurate and timely manner, • Process billing information and collect payments as necessary, • Prepare all collected specimens for testing and analysis, • Maintain patient and specimen information logs, • Provide superior customer service to all patients, • Administrative and clerical duties as necessary, • Travel to additional sites when needed Minimum Qualifications: • High school diploma or GED or equivalent, • Phlebotomy certification or completed training program or 3 months or more experience as a phlebotomist Preferred Qualifications: • 1 year or more of phlebotomy experience Additional Job Standards: • In lieu of work experience, a Phlebotomy certification or completed training program must come from an accredited agency, • Proven track record in providing exceptional customer service, • Strong communication skills; both written and verbal, • Ability to work independently or in a team environment, • Comfortable working under minimal supervision, • Reliable transportation, • Flexibility to work overtime as needed, • Able to pass a standardized color blindness test At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Phlebotomist will work in either a Patient Service Center or Client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. **Pay Range: $17.75 - $21.00 per hour All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data Phlebotomist's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Job Description Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com. Overview Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! We are seeking a highly motivated and customer-focused Residential Property Handyperson to join our vibrant team and contribute to the overall maintenance, satisfaction and well-being of our residents. The ideal candidate will be proficient in a variety of repair and maintenance tasks, contributing to the overall well-being of the property and ensuring a safe and comfortable environment for residents. Essential Functions • Perform routine maintenance and repairs on residential units, including plumbing, electrical, HVAC, appliance repair, and carpentry tasks., • Address minor HVAC issues, Inspect, troubleshoot, and repair household appliances to ensure functionality and safety and collaborate with specialized technicians for major repairs. Coordinate with vendors for appliance replacements when necessary., • Paint and complete drywall repairs to maintain a fresh and appealing appearance throughout the property., • Repair and replace flooring materials as needed, ensuring a safe and aesthetically pleasing environment., • Perform routine maintenance on units in preparation of apartment turns, and maintain maintenance shop, including related inventory of supplies., • Conduct regular safety inspections, identifying and addressing potential hazards promptly., • Be available for on-call duties and respond to emergency maintenance requests outside regular working hours., • Comply with workplace safety and OSHA regulations., • Must be present on-site and be able to move throughout the building to address building related matters and meet with tenants, staff, vendors and visitors., • Ability to ascend and descend stairs, as well as positioning oneself in small spaces for building inspections and maintenance repairs and lifting and moving large or heavy objects in excess of 50 pounds., • Must be comfortable with exposure to varying environmental climates and circumstances. Qualifications • High School diploma or equivalent and / or previous experience in a handyman capacity is preferred., • Knowledge of safety protocols, building codes and utilization of related machinery and tools is required., • Strong problem-solving skills and attention to detail., • Currently possesses EPA 608 Universal technical certification, S12, S13, S95, P99 or capable of obtaining the required certifications., • Proficient in computer operations, particularly skilled in using Microsoft Office and Yardi software., • Work authorization (required)Hourly Pay Range - $22 - $24 Powered by JazzHR cUJ0clFPfg

Our client is a vertically integrated real estate operator with a significant multi-market presence across the U.S. and Canada. The organization is rapidly scaling and places a strong emphasis on data, customer experience, and operational excellence. Lead a high-velocity, revenue-generating contact center that supports a nationwide portfolio. You will be responsible for sales conversion and customer experience from strategy to execution, overseeing people, processes, and platforms while fostering a best-in-class culture across inbound, outbound, chat, email, and SMS. This is an onsite leadership role working closely with a team of 50-60 contact center professionals. • Own the Numbers: Set and achieve monthly/quarterly sales and retention targets (conversion, revenue per inquiry, upsell/ancillary attach, churn)., • Run the Center: Manage day-to-day operations, workforce management, quality assurance/control, and performance coaching for supervisors and agents., • Scale Revenue Programs: Develop, test, and refine pricing strategies, promotions, and retention initiatives; create effective talk tracks and objection handling techniques., • Data-Driven Management: Establish dashboards and reporting cadences for KPIs (Contact ? Conversion, AHT, FCR, CSAT/NPS, Occupancy, Adherence, Shrink)., • Journey & Customer Experience: Enhance response times, service level agreements, and handoffs across all communication channels; bridge gaps between sales and service functions., • Enable the Team: Drive the development of playbooks, training programs, certification paths, and coaching; recruit and nurture leaders within the organization., • Tech & Tools: Manage the roadmap for CCaaS/CRM/WFM/QM tools (e.g., Five9/Genesys/NICE, Salesforce/HubSpot/Zendesk); improve reporting and call scoring processes., • Cross-Functional Collaboration: Work closely with Marketing (demand generation/lead quality), Operations (field handoff), and Finance (forecasting/budget)., • Governance: Ensure compliance with scripting standards and maintain consistent documentation and billing practices., • Lead-to-booking/lease conversion rate, • Revenue per inquiry / ancillary attach rate, • CSAT/NPS, FCR, and response SLAs, • Average Handle Time (AHT), schedule adherence, and productivity, • Churn/retention and save-rate, • Bachelor's degree in Business or a related field (MBA preferred)., • 10+ years of experience in contact center or inside sales leadership, including multi-site or multi-channel management; at least 4+ years leading managers/supervisors., • Proven success in enhancing conversion rates and customer experience through rigorous KPI management., • Strong analytical skills with advanced proficiency in Excel/BI and experience in building dashboards., • Hands-on experience with cloud contact center platforms (CCaaS), CRM, WFM, and QM tools., • Exceptional communication, hiring, and coaching abilities; thrives in a fast-paced growth environment., • Competitive compensation; medical, dental, vision, life insurance, STD/LTD; paid vacation, sick time, and holidays; 401(k) with company match.