City Sales Agent

POSITION SUMMARY - Serve food courses and alcoholic beverages to guests. - Set tables according to type of event and service standards. - Answer questions on menu selections. - Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. - Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. - Record transaction in MICROS system at time of order. - Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. - Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. - Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. - Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. - Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. - Speak with others using clear and professional language. - Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. - Ensure adherence to quality expectations and standards. - Read and visually verify information in a variety of formats (e.g., small print). - Stand, sit, or walk for an extended period of time or for an entire work shift. - Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. - Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. - Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. - Reach overhead and below the knees, including bending, twisting, pulling, and stooping. - Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: F&B service Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

DESCRIPCIÓN DEL PUESTO Este departamento está dedicado a mejorar la experiencia de nuestros huéspedes desde el primer contacto. Como Customer Relations Agent (Telefonista), serás la primera voz y la cara amigable que nuestros huéspedes encuentren al contactar con nosotros. Serás responsable de proporcionar un servicio excepcional a través de la atención telefónica, asegurando que cada llamada se maneje con profesionalismo, cortesía y eficiencia. Tu capacidad para comunicarte de manera clara y comprensible en varios idiomas será crucial, ya que trabajamos en un entorno internacional. Además de gestionar las llamadas entrantes y salientes, tendrás la oportunidad de ser un punto de contacto clave para nuestros huéspedes, brindando información sobre nuestras instalaciones, servicios y actividades locales. Tu actitud proactiva y tu disposición para ir más allá para satisfacer las necesidades de nuestros clientes marcarán la diferencia en su experiencia con nosotros. Si tienes pasión por el servicio al cliente, habilidades comunicativas excepcionales y un espíritu colaborativo, ¡nos encantaría conocerte y que formes parte de nuestro equipo! FUNCIONES Y RESPONSABILIDADES • Gestión de la centralita telefónica del hotel. • Responder, registrar y procesar todas las solicitudes, preguntas o preocupaciones de los huéspedes a través de nuestros canales de comunicación. • Gestión de las llamadas internas y externas. • Anexo entre los departamentos de Alojamiento y Restauración. • Proporcionar información a los huéspedes sobre las características de las habitaciones, los servicios de la propiedad. • Cumplimiento de los Estándares de LQA (Leading Hotels of the World) y Forbes • Maximizar las ventas del hotel • Gestión de pedidos (Upselling) • Responder comentarios de los clientes • Coordinación interdepartamental • Apoyo al Director de F&B y Hotel Manager • Gestión de prepagos • Horario rotativo de Lunes a domingo (5 días laborales+ 2 días festivos) Department: Customer Service About you COMPETENCIAS PERSONALES • Excelentes habilidades de Comunicación • Comunicación empática • Trato amable y servicial • Paciente en la atención telefónica • Proactividad y trabajo en equipo • Ética y responsabilidad • Asertividad, discreción y capacidad organizativa • Enfoque a la calidad del servicio EXPERIENCIA / FORMACIÓN REQUERIDA PARA EL PUESTO • Experiencia en otras centralistas de hoteles de 5*GL • Idiomas: Castellano y Catalán nivel C2, inglés nivel B2, se valorarán otros idiomas. • Usuario de Office • Se valorará el conocimiento del programa de “Tesipro” (blanco) DOCUMENTACIÓN NECESARIA • DNI o NIE español • Número de Seguro Social • Número de cuenta bancaria española • Dirección postal en Barcelona Languages required: Catalan, English, and Spanish. French, Italian, and Russian are a plus The company At El Palace Barcelona, ​​a luxury hotel in Barcelona with more than 100 years of history, we believe that talent is crucial to continue offering new and exclusive experiences to our guests while maintaining our high levels of service.

About the job Reportando al Director de Finanzas sus responsabilidades y funciones esenciales del trabajo incluyen, a título enunciativo, pero no limitativo, las siguientes:  Preparar, revisar, conciliar y contabilizar facturas y gestionar estados de cuenta de acuerdo a los procedimientos de la empresa. Reclamación de diferencias.  Preparar, revisar y conciliar los ingresos diarios y cuentas de balance.  Contabilizacion de todas las remesas diarias de ingresos.  Mantenimiento del archivo físico de los paquetes de ingresos diarios.  Revisar el Aging de AR y justificar saldos antiguos.  Conciliación de Cuentas Bancarias y de Balance AR. Apoyo al DOF con el cash-flow mensual.  Elaboración y contabilización de diarios generales para Balance General y cuentas P&L.  Garantizar el cumplimiento de los procesos de documentación / autorización.  Apoyo a DOF con las conciliaciones mensuales del Balance General.  Apoyo a DOF con los procedimientos de cierre de fin de mes. • Tarjeta de beneficios con tarifas de descuentos en Accor en todo el mundo. • Formación continua a través de nuestra plataforma Academy. • Oportunidad de desarrollar tu talento y crecer dentro de la propiedad y en todo el mundo. Department: Finance & Accounting About you  Entre 1 y 3 años de experiencia en hoteles de similares características.  Grado en ADE o equivalente. Conocimiento estratégico del negocio de la hostelería y la gestión financiera.  Idiomas: inglés y español, avanzado.  Manejo avanzado de software/aplicaciones específico del sector.  Conocer el Plan contable y tener conocimientos de Administración.  Conocimiento avanzado en Microsoft Windows.  Conocimientos avanzados del programa Opera.  Poseer habilidades interpersonales y de resolución de problemas.  Ser altamente responsable y confiable.  Contar con capacidad para trabajar bien bajo presión en un entorno acelerado.  Capacidad para trabajar con cohesión como parte de un equipo.  Entender el significado y la importancia de la discreción.  Contrato Indefinido - Jornada Completa Languages required: English and Spanish. French is a plus The company Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach A Sofitel Hotel in Barcelona! With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our service and commitment is focused on satisfying the needs of all our guests so that they can make the most of their stay in Barcelona. Barcelona, the city of Gaudí, is one of the most modern cities in the country, and not surprisingly, major technological congresses such as Mobile World are held in this city. Not everything is future, culture and history are essential to understand its people. The Sofitel hotel is located opposite Barceloneta, its most famous beach. A few minutes walk away is the Gothic Quarter, one of the main tourist attractions of Barcelona. It is well connected to the airport and the train station.

COYA is a worldwide renowned luxury lifestyle hospitality brand with venues in London; Mayfair and City, Monaco, Mykonos, Dubai, Abu-Dhabi, Doha, Riyadh, Marbella and Barcelona. COYA Barcelona opened in July 2023 in a privileged location overlooking the Barceloneta beach, which is the W Hotel , bringing the spirit of Peru to Spain, inspired by the flavors and colors of Incas heritage. We are recruiting for a Receptionist to join our family in Barcelona. The ideal candidate for this Receptionist position will have: -Advanced knowledge of SevenRooms. -Excellent communication skills, both Spanish and English. -Keen interest to develop their knowledge and progress. -Great interpersonal skills. The ability to work as a team with a positive work ethic. -Must be friendly and attentive. -A passion for hospitality and customer service. We treat our employees as family, so we offer excellent benefits. We provide: -Competitive salary. -On-going training program and interactive induction. -Family meals. -Uniforms. -Endless opportunities to grow and develop as we really do believe in promoting talent from within the business

COYA is a worldwide renowned luxury lifestyle hospitality brand with venues in London; Mayfair and City, Monaco, Mykonos, Dubai, Abu-Dhabi, Doha and Riyadh. Born from the spirit of an adventure, COYA celebrates Latin American culture through delicious Peruvian food, innovative cocktails, music, art and happenings. We are currently looking for a passionate Senior Head Waiter to join the team of COYA Barcelona. Experience you will need: · Minimum 2 years’ experience in high end hospitality venue. · Ability to build strong relationships at all levels and with guests. · Attention to detail with good customer service. · Extensive wine knowledge. · Ability to work under pressure and long shifts. · Good command and understanding of English and Spanish with the ability to communicate confidently. · Committed to personal development and a passion for working with people. ·Being a great team-player and not having a problem taking a section when needed. · Good with numbers, we will need your help with cash-up and closing venue. We treat our employees as family, so we offer excellent benefits. We provide: · Competitive salary. · On-going training program and interactive induction. · Endless opportunities to grow and develop as we really do believe in promoting talent from within the business. · Opportunities to transfer overseas. · Family meals at the start of your shift · A fun workplace · Great discounts at some of best restaurants · Reward programs recognizing employee longevity. If this sounds like what you’re looking for and you want to be part of our incredible team, please reply with your CV and tell us why you are the perfect candidate for the job.

COYA is a worldwide renowned luxury lifestyle hospitality brand with venues in London; Mayfair and City, Monaco, Mykonos, Dubai, Abu-Dhabi, Doha and Riyadh. Born from the spirit of an adventure, COYA celebrates Latin American culture through delicious Peruvian food, innovative cocktails, music, art and happenings. We are currently looking for a passionate Supervisor to join the team of COYA Barcelona. Experience you will need: · Minimum 2 years’ experience in a supervisory role in high end hospitality venue. · Experience with managing and leading a team. · Ability to build strong relationships at all levels and with guests. · Ability to motivate and drive the team. · Attention to detail with good customer service. · Extensive wine knowledge. · Ability to work under pressure and long shifts. · Good command and understanding of English and Spanish with the ability to communicate confidently. · Committed to personal development and a passion for working with people. ·Being a great team-player and not having a problem taking a section when needed. · Good with numbers, we will need your help with cash-up and closing venue. We treat our employees as family, so we offer excellent benefits. We provide: · Competitive salary. · On-going training program and interactive induction. · Endless opportunities to grow and develop as we really do believe in promoting talent from within the business. · Opportunities to transfer overseas. · Family meals at the start of your shift · A fun workplace · Great discounts at some of best restaurants · Reward programs recognizing employee longevity. If this sounds like what you’re looking for and you want to be part of our incredible team, please reply with your CV and tell us why you are the perfect candidate for the job.

Job Title: Business Development Representative Are you passionate about driving business growth and collaborating with innovative companies? Join our dynamic team as a Business Development Representative and help businesses accelerate their growth with cutting-edge cloud solutions. Your Role: As a key member of our Business Development team, you'll be at the forefront of generating new business opportunities. Your mission will be to identify strong sales prospects, understand their needs, and drive revenue through targeted outbound campaigns focused on cloud technologies. With a focus on building relationships, you’ll engage with C-level decision-makers and contribute to our team's success across the EMEA region. What You'll Do: - Engage : Conduct daily outbound calls and emails (including cold calling), qualifying leads and nurturing relationships with prospects in need of cloud solutions. - Educate & Sell: Help businesses understand the value of our cloud offerings, aligning them with their needs and challenges. - Meet Targets : Achieve sales quotas while maintaining high levels of activity, productivity, and pipeline growth. - Collaborate : Work closely with the sales team to expand our customer base and drive business growth, specifically focusing on cloud-based products and services. What You Bring: - Experience : At least 1 year of outbound B2B sales or business development experience, preferably in the IT/cloud sector. - Skills : Strong communication skills in Dutch and English, with the ability to link business needs to the right cloud solutions. - Proficiency : Familiarity with cloud computing concepts, especially Google Cloud Platform (GCP), and CRM tools (Salesforce is a plus). - Drive : A goal-oriented mindset with a competitive and proactive attitude. Why Join Us: Career Growth: Access to career development programs and professional training, including specialized cloud solutions knowledge. Supportive Environment: Permanent presence of coaches to guide your development. Great Benefits: Competitive salary, relocation package, and a fun, collaborative work culture. Location: Based in beautiful Barcelona, Spain. Ready to take the next step in your career? Join us today and become part of an exciting journey in the world of cloud technologies and business development!

About The Miiro Borneta Hotel The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella. Key Responsibilities: ·Guest experience: Ensure guests are greeted upon arrival ad make time to interact effectively with guests. ·Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction. ·Assist Guests with questions, directions, event schedules, and other information regarding their stay. ·Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction. ·Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible ·Employ attention to detail to ensure the security of guest room access ·Health Safety & Security: Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety. ·Familiarise yourself with emergency and evacuation procedures. Requirements: ·Proven experience as a receptionist or in a similar role in a high-end or busy restaurant setting. ·Fluency in Spanish and English. ·Excellent communication and interpersonal skills. ·Ability to work flexible hours, including evenings, weekends, and holidays. Benefits: • Competitive salary. • Private insurance. • Training and development. • Employee discounts in Miiro Hotels. • Uniforms and Laundry Service. If you are passionate about providing exceptional service and creating memorable experiences, we invite you to apply for the Host position. Join our team and contribute to a work culture that values excellence, respect, and teamwork.