Are you passionate about Hospitality world? Do you have a minimum of 5 years or more of experience as a Sales Manager? At Hilton Barcelona, we are looking for a Corporate Sales Manager to be part of the Sales Team👌.
About us 👇 :
Opened as the chain´s flagship hotel in Barcelona, in the corporate and financial district. Hilton Barcelona is surrounded by shopping, restaurants, and leisure options. Explore the city at your leisure from this conveniently located hotel at only 10 minutes away from the city centre, and excellently communicated to the Airport (10 minutes) and the High-Speed Train Station (5 minutes).
290 contemporary and fresh Rooms and Suites, with a unique decoration, inspired by famous Catalan architect Antoni Gaudi and outfitted with the finest amenities. Enhance your stay and upgrade to an Executive room or Suite, with preferential access to the Executive Lounge, a wide assortment of services and experiences. Unwind at The Vibe Bar, a unique meeting point for after work where new trends and elegance mixes to become a different and innovative spot. Mosaic Restaurant stands up for its first quality cuisine based in proximity products (Local fresh market products), and by keeping the authentic and traditional Mediterranean recipes.
Position purpose:
To drive hotel revenue & market share by increasing the penetration on the existing accounts and growing the base of corporate clients by securing new contracts. Develop the market segment by executing strategies agreed with the Director of Sales.
Maximise the Corporate Accounts rooms, groups, conference, and events revenue through pro-active specific sales actions.
Planning and Organising:
Develops and maintains excellent product knowledge (rooms, meeting spaces, and outlets) as well as maintains up to date customer records and keep updated the segment action plans and financial objectives monthly.
Coordination of the hotel’s sales activities with the aim to generate optimal room occupancy and high accommodation, C&E and F&B sales and other revenues.
Attending all department and hotel meetings as necessary
To work with Hotel Management and Directors to communicate changes in the local market conditions and provide effective and timely solutions to minimise any detrimental effects.
Develops the Hotel Sales & Marketing Plan for the Corporate segment which accurately interprets the objectives of the business and uses this to communicate with, and to focus the teams and own efforts.
Contributes to the development of regional sales and marketing initiatives recommending, implementing, and monitoring appropriate local activity.
Pro-active Sales Approach:
Identify new business leads by examining local market trends and competition activities, and by examining the hotel PMS and other systems.
Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and sales & marketing plan.
Develops key account plans, detailing objectives, timescales, and sales methods to support the defined accounts strategies.
Works with the Hilton International Sales Teams to manage and undertake activity on Key Global Accounts.
Ensures permanent observation of the market and competitors monitoring the sales results and keep the DOS informed of any changes. Obtains knowledge of competitor’s products to understand the marketplace and target potential corporate accounts.
Target key accounts potential for the company, generate new business, close deals, and increase revenue by sales calls, on-site visits / site inspections, and community networking.
Regularly organize enough entertainments with current and potential customers for developing relationship and explore new business opportunity.
Contracting Process:
Run smoothly and respecting the deadlines the RFP season (Business Cases Submission, discuss Rate Strategy, RFP submissions/negotiation/contracting, and activation of the deals closed).
Works with the Hilton International Sales Teams to drive new Global Accounts and increase the share of the existing ones.
Make sure the local accounts are recontracted before the end of each year and the rates are activated in the systems.
Review quarterly with the existing accounts the production generated vs the targeted volume to put in place corrective actions if needed.
Executes and supports the administrative aspects of the contracting process (e.g. contract creations for Local Accounts, code creations if needed).
Internal and External Relationships:
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Supports the Director of Sales and Marketing in preparing the department budget of the segment.
Accurately identifies the level of influence and decision-making power of contacts in the customer organisation and uses these to secure business.
Grow the points of contact in each organization.
Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
Work closely with the Director of Sales and Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
Administration / Systems:
Ensure CRM is constantly up to date with account, contacts, and tasks information.
Works with Microsoft Office package (excel, word, power point)
Keep up to date the tracking tools to monitor the progress of the accounts managed.
General other responsibilities:
Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
Generating monthly segment data and reports for analysis and monthly owner report.
Contributes ideas to improve the products and services offered.
To complete an agreed number of Face-to-Face appointments per week.
Attend sales events/ Tradeshows that are relevant and measure ROI.
To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up.
To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up.
Promoting Hilton Worldwide Values as the foundation of the organisations culture.
Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example.
Attend all relevant training and development activities as required.
Maintain excellent team spirit by supporting and encouraging all Team members.
To balance the above in harmony with the right balance of time and energy spent generating new business.
The offer 📃 :
30 vacation days
Internal and external development and training opportunities
Staff discounts for overnight stays and gastronomic services worldwide
Parking, laundry & mobile phone
What are we looking for?📌:
University degree (Business or Hospitality Management is preferred) or equivalent or experience in lieu
Good knowledge of the Barcelona corporate business market.
Experience in RFP processes and account management.
High communication skills in English and Spanish.
Several years of experience in a reservation or sales environment in the hospitality industry or similar position.
Affinity for computer systems.
Must have excellent numerical, analytical and critical reasoning skills.
Qualities, Skills & Knowledge:
Excellent selling capability.
Excellent organisational and planning skills.
Accountable and resilient.
Ability to work under pressure.
Flexibility to respond to a range of different work situations.
Excellent relationship builder
Collaborative
Strong customer focus
Strong delivery focus
Strong decision-making skills
Strong influencing skills
Strong in critical thinking
Good numerical skills
Ability to prioritise the business-critical actions from a range of conflicting needs.
Self-motivated.
Ability to communicate openly and clearly both verbally and in writing.
This is an exceptional opportunity for a Sales Manager to shape and drive the Corporate segment in a fast-growing global Hospitality company. If you possess the required skills and are ready for a challenging and rewarding role, we encourage you to apply.
At HILTON BARCELONA we firmly believe in equality as a fundamental principle that drives our success and strengthens our corporate culture. We are committed to creating an inclusive and equitable work environment where every employee has equal access to opportunities for development and growth, regardless of their background, gender, race, sexual orientation, religion, special ability or any other personal characteristic.
Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you.
Departamento: Ventas
La empresa
Enjoy the convenient location in the heart of Barcelona’s financial district at the Hilton Barcelona hotel. Travel to the hotel by car from Barcelona International Airport in just 15 minutes and from Sants Train Station in five. Walk for just five minutes to reach the Maria Cristina underground station or take a bus from in front of the hotel. Both options provide easy access to explore the many attractions of Barcelona and the city center.
Settle in to a contemporary guest room with city views and amenities for work and relaxation including WiFi, a work desk and 32-inch plasma TV. Choose the Executive Room with a separate working area and exclusive access to the Executive Lounge with complimentary continental breakfast and refreshmen
About the job Localidad: Barcelona Provincia: Barcelona País: España Perfil: RECEPCIÓN Nº Vacantes (puestos): 1 Tipo de oferta: ESPECIALISTA Funciones ¿Quieres continuar desarrollando tu carrera profesional? ¿Te apasiona el mundo de los hoteles y quieres formar parte de Sercotel Hotel Group? Ven a ser parte de nuestro gran equipo de trabajo en la posición de Hostess para nuestro Hotel Sercotel Rosellón, donde tus principales retos serán: • Acoger y recibir desde la entrada principal del hotel a todos aquellos clientes que quieran acceder a la terraza y que no estén hospedados en el hotel., • Dar soporte en la coordinación de acciones con todos los departamentos, especialmente el de sala, con el fin de ofrecer un servicio de calidad y experiencia que impulse hacia la fidelización de nuestro cliente y la reputación de la marca., • Proponer reservas para otro día, en caso de estar al completo, introduciendo la reserva en nuestro sistema, • Controlar las entradas y salidas del hotel., • Estar informado de las actividades, novedades, etc., que se produzcan en el hotel y entorno, con la finalidad de garantizar la gestión de la información interna y hacia el cliente., • Contestar los e-mails que lleguen durante el turno de trabajo., • Atención telefónica Requisitos ¿Qué necesitas para aplicar? • Haber cursado Grado en Turismo o estudios afines., • Experiencia previa habiendo gestionado reservas en restaurantes., • Experiencia de mínima de 1-2 años en la posición descrita., • Imprescindible nivel avanzado de inglés, se valorará de manera positiva el dominio de otros idiomas., • Tener conocimiento de los principales sitios turísticos de la ciudad., • Alta orientación al cliente y vocación por su trabajo., • Persona con iniciativa y capacidad de trabajo en equipo. Se ofrece ¿Qué ofrecemos? • Contrato indefinido a jornada completa, • Turnos rotativos de mañana y tarde, • Salario según convenio, • Ambiente de trabajo dinámico y profesional., • Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel, • Buen clima laboral e incorporación a un gran equipo. En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos Department: Host/Hostess Language required: Spanish. The company Sercotel is a leading hotel company with urban facilities in destinations all over Spain. Here, we want our guests to forget about the little things of everyday life when they stay at our hotels, so that they can focus on getting the best out of themselves. We have hotels of 3 and 4 stars, and flats, in first class cities such as Madrid, Barcelona, Bilbao, Valencia, San Sebastián or Gran Canaria. Each in excellent locations so that guests can enjoy all that a city has to offer. We accompany them in everything they need to make travel an opportunity to explore, discover and have fun, whether with family, friends, as a couple or on their own. Also, for business travellers, Sercotel is a great option. We have hotels with excellent locations close to the major trade fairs and financial areas, as well as the city's main points of interest. Thanks to their central locations, they also facilitate mobility, whether you are travelling by plane, high-speed train or private car. Our hotels have spaces to host conventions, meetings, congresses, conferences and training sessions of various types.
About the job Descripción En Pure Salt Luxury Hotels, estamos buscando un Botones/Fajín para unirse a nuestro equipo en el Hotel Pure Salt Garonda 5*. Este puesto es clave para garantizar una experiencia excepcional a nuestros huéspedes, y se enfoca en la atención personalizada al cliente desde su llegada hasta su egreso a fin de facilitar su estancia y promover su bienestar. Responsabilidades Las principales responsabilidades del Fajín incluirán, pero no se limitarán a: Funciones de logística relacionado con los clientes. Tratamiento de equipajes. Control del movimiento de vehículos y disponibilidad de las plazas de parking. Informar y gestionar el servicio de transfer a localizaciones establecidas. Información a clientes y visitantes sobre cuestiones relativas al establecimiento, zona geográfica, actividades, culturales, comerciales. Atender a las peticiones de los clientes. Distribución de correspondencia, prensa y paquetería dirigido a clientes. Coordinación con los recepcionistas y otros departamentos para satisfacer las demandas de los clientes. Comunicación de incidencias al departamento correspondiente. Ofrecemos Condiciones de Trabajo: Contrato Indefinido, Jornada Completa. Entorno Familiar: En Grupo Mac valoramos la importancia de un ambiente laboral sano y colaborativo, donde cada miembro del equipo se sienta valorado y respetado. Oportunidades de Desarrollo: Participar en programas de formación y crecimiento profesional, con posibilidades de avanzar dentro de la organización. Beneficios Competitivos: Ofrecemos un paquete salarial competitivo, así como beneficios adicionales que valoran la dedicación de nuestro personal hacia la excelencia. ¿Por qué trabajar con nosotros? En Pure Salt Luxury Hotels creemos que nuestros empleados son la clave para ofrecer un servicio excepcional. Valoramos una cultura organizacional basada en el respeto, la innovación y el compromiso con la satisfacción del cliente. Trabajar con nosotros significa ser parte de un equipo en el que cada miembro aporta valor y donde las ideas son bienvenidas. Si eres una persona apasionada por la atención al cliente y deseas ser parte de un equipo que se esfuerza por ofrecer experiencias memorables a nuestros huéspedes, ¡te invitamos a postularte! Requisitos Experiencia mínima de 1 años en un puesto similar en el sector hotelero o de atención al cliente. Se valora positivamente experiencia en Hoteles de 5*. Formación Académica: Grado medio FP en Alojamientos Turísticos o similar. Se valorará positivamente tener estudios adicionales en Primeros auxilios. Nivel de inglés Alto. Se valorará positivamente conocimiento de Alemán. Imprescindible tener carnet de conducir para dar el servicio de Shuttle. Habilidades de comunicación excepcionales, con la capacidad de interactuar cordialmente con diferentes tipos de clientes. Actitud proactiva y capacidad para resolver problemas de manera eficiente. Capacidad para trabajar en un entorno dinámico, manteniendo la calma y profesionalismo incluso en situaciones de alta presión. Department: Porter Language required: Spanish. The company En Mac Hotels nuestro principal valor son las personas, valorando muy positivamente la actitud y la iniciativa. Ofrecemos las herramientas necesarias para que las personas puedan desarrollarse y obtener el éxito profesional deseado: ·Atraemos y gestionamos el talento. ·Realizamos un proceso de acogida al inicio, cada persona conoce todo lo referente a su puesto. ·Tutorización los primeros días de la incorporación. ·Formación colectiva e individual Interna y Externa. ·Planes de carrera. ·Promociones Internas. ·Comunicación. Si te identificas como una persona Proactiva (SI siempre te marcas objetivos y metas, tienes actitud mental positiva, te motiva motivar a los demás y siempre estás en continuo aprendizaje….) y quieres formar parte del equipo Mac, envíanos tu CV. En nuestros hoteles... Hacemos realidad las vacaciones perfectas en el Mediterráneo. Hoteles en Mallorca y Costa del Sol. Ahora, también en Zaragoza. Próximamente, Punta Cana. Nuestra esencia es la hospitalidad mediterránea, donde el dinamismo se encuentra con la frescura, el compromiso se refleja en cada detalle y la transparencia es la clave de nuestra experiencia. #MacHotels #MediterraneanHospitality
About the job Localidad: Madrid Provincia: Madrid País: España Perfil: COMERCIAL Nº Vacantes (puestos): 1 Tipo de oferta: MANDOS INTERMEDIOS Funciones ¿Te apetece iniciar un nuevo reto profesional? ¿Tienes vocación comercial y te apasiona el sector hotelero? ¿Te gustaría formar parte de empresa en plena expansión? Ven a ser parte de nuestro gran equipo de trabajo, en la posición de Regional Sales Manager para Sercotel Hotel Group, integrándote en el departamento Comercial como responsable del cluster Sur. Tus principales funciones serán: • Desarrollo de la estrategia comercial de compañía en segmentos Corporate, Grupos, TTOO y Agencias de viajes, • Objetivos fijados en base al presupuesto de dichos segmentos., • Trabajo ejecutivo de captación y desarrollo de cuentas., • Gestión de Cartera Key Account y Account de su zona., • Objetivo de presupuesto de ventas de Total Revenue en los hoteles de su área., • Cumplimiento del 'Action Plan' anual con contactos comerciales, presentaciones a clientes o asistencia a ferias., • Supervisión de las acciones comerciales de los hoteles de la zona. Requisitos ¿Qué necesitas para aplicar? • Más de 5 años en el puesto descrito., • Grado en ADE o Económicas, Turismo, Marketing y Ventas o estudios similares., • Valorable Máster o Formación específica., • Experiencia en CRM, CRS, PMS, acuerdos y negociaciones con cliente empresa y/o agencia de viajes corporativa., • Experiencia con cliente MICE, TTOO y agencias minoristas., • Nivel avanzado del Pack Microsoft Office., • Nivel alto de inglés, • Contar con visión estratégica y de negocio., • Persona dinámica, con habilidades de organización, analíticas y de comunicación para el intercambio de ideas e información., • Posibilidad de residir en Madrid o el sur de España., • Disponibilidad para viajar Se ofrece ¿Qué ofrecemos? • Un gran proyecto, en el que te responsabilizarás de generar negocio para los hoteles situados en toda la zona sur., • Contrato indefinido a jornada completa (40hs)., • Salario acorde a la posición y responsabilidades (remuneración fija + %variable acorde con un plan de Dirección por Objetivos)., • Posibilidad de aplicar retribución flexible (póliza de salud, ticket guardería, transporte, restaurante)., • Descuentos Family & friends en hoteles Sercotel, • Horario de entrada y salida flexible., • Teletrabajo 1 día/semana., • Horario intensivo los viernes y vísperas de algunos festivos nacionales (9hs a 15hs)., • Desarrollo profesional junto a un gran equipo de trabajo Department: Sales Language required: Spanish. The company Sercotel is a leading hotel company with urban facilities in destinations all over Spain. Here, we want our guests to forget about the little things of everyday life when they stay at our hotels, so that they can focus on getting the best out of themselves. We have hotels of 3 and 4 stars, and flats, in first class cities such as Madrid, Barcelona, Bilbao, Valencia, San Sebastián or Gran Canaria. Each in excellent locations so that guests can enjoy all that a city has to offer. We accompany them in everything they need to make travel an opportunity to explore, discover and have fun, whether with family, friends, as a couple or on their own. Also, for business travellers, Sercotel is a great option. We have hotels with excellent locations close to the major trade fairs and financial areas, as well as the city's main points of interest. Thanks to their central locations, they also facilitate mobility, whether you are travelling by plane, high-speed train or private car. Our hotels have spaces to host conventions, meetings, congresses, conferences and training sessions of various types.
About the job Localidad: Montcada i Reixac Provincia: Barcelona País: España Perfil: RECEPCIÓN Nº Vacantes (puestos): 1 Tipo de oferta: ESPECIALISTA Funciones ¿Quieres continuar desarrollando tu carrera profesional en el área de recepción? ¿Te apasiona el mundo de los hoteles y quieres formar parte de Sercotel Hotel Group? Ven a ser parte de nuestro gran equipo de trabajo en la posición de Recepcionista para nuestro Sercotel Ciutat de Montcada situado en Montcada i Reixac, Barcelona. Tus principales funciones serán: • Acoger y recibir a los huéspedes, atendiendo sus necesidades durante toda su estancia en el hotel y facilitándoles información sobre todos los servicios que ofrece el hotel., • Dar soporte en la coordinación de acciones con todos los departamentos, con el fin de ofrecer un servicio de calidad y experiencia que impulse hacia la fidelización de nuestro cliente y la reputación de la marca., • Controlar las entradas y salidas del hotel., • Gestionar las nuevas reservas., • Estar informado de las actividades, novedades, etc., que se produzcan en el hotel y entorno, con la finalidad de garantizar la gestión de la información interna y hacia el cliente., • Contestar los e-mails que lleguen durante el turno de trabajo., • Realizar el cuadre de caja., • Atención telefónica., • Participar, velar y asegurar, según las responsabilidades y funciones de su puesto de trabajo, el cumplimiento del Sistema de Compliance Penal. Requisitos ¿Qué necesitas para aplicar? • Haber cursado Grado en Turismo o estudios similares., • Experiencia de mínima de 2-3 años en la posición descrita., • Imprescindible nivel avanzado de inglés (se valorará de manera positiva el dominio de otros idiomas)., • Conocimiento de PMS en gestión hotelera, (se valorará experiencia con Opera y Tespiro)., • Alta orientación al cliente y vocación por su trabajo., • Persona con iniciativa, dinámica, polivalente y capacidad de trabajo en equipo. Se ofrece Inscríbete y descubre lo que Sercotel te puede ofrecer: • Contrato de interinidad a jornada parcial (15 hs/semana)., • Turnos de 3 dias 5 horas., • Salario según convenio, • Buen clima laboral junto a un gran equipo de trabajo., • Ambiente de trabajo dinámico y profesional., • Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel, • Descuentos Family & friends en hoteles Sercotel En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos Department: Reception Language required: Spanish. The company Sercotel is a leading hotel company with urban facilities in destinations all over Spain. Here, we want our guests to forget about the little things of everyday life when they stay at our hotels, so that they can focus on getting the best out of themselves. We have hotels of 3 and 4 stars, and flats, in first class cities such as Madrid, Barcelona, Bilbao, Valencia, San Sebastián or Gran Canaria. Each in excellent locations so that guests can enjoy all that a city has to offer. We accompany them in everything they need to make travel an opportunity to explore, discover and have fun, whether with family, friends, as a couple or on their own. Also, for business travellers, Sercotel is a great option. We have hotels with excellent locations close to the major trade fairs and financial areas, as well as the city's main points of interest. Thanks to their central locations, they also facilitate mobility, whether you are travelling by plane, high-speed train or private car. Our hotels have spaces to host conventions, meetings, congresses, conferences and training sessions of various types.
Buscamos responsable para crear y gestionar el nuevo Departamento de Delivery Restaurante especializado en comida mediterránea, ubicado en Calle Provenza con Paseo de gracia a lado de la Pedrera Barcelona, busca una persona con perfil operativo y organizativo para crear y liderar el nuevo departamento de delivery, encargado de la logística y gestión integral de los pedidos a domicilio. Tu misión: Poner en marcha desde cero el área de delivery, estructurando los procesos, coordinando el flujo de pedidos y garantizando una experiencia de entrega excelente y eficiente para nuestros clientes. Responsabilidades principales: Diseñar y organizar el sistema de pedidos a domicilio (procesos, tiempos, rutas). Coordinar la comunicación entre cocina, empaquetado y reparto. Seleccionar e implementar herramientas o plataformas tecnológicas de gestión. Supervisar el empaquetado, control de calidad y puntualidad en las entregas. Coordinar al equipo de repartidores y gestionar materiales de delivery (envases, bolsas, etiquetas, etc.). Analizar datos de rendimiento y optimizar tiempos de entrega y costes. Requisitos: Experiencia previa en delivery, logística o restauración (mínimo 1 año). Capacidad de liderazgo, organización y resolución de problemas. Conocimiento de plataformas de reparto o software de gestión logística. Mentalidad proactiva y orientada a resultados. Residencia en Barcelona Se ofrece: Incorporación inmediata. Contrato a media jornada: 20h semanales (15:00 a 19:00). Salario mensual: 1000 € posibilidad de ser autónomo Proyecto nuevo, con posibilidad de crecimiento real dentro de la empresa.
About the job Principal Responsibilities/Position Purpose: Guest experience agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments. Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events. Essential Functions: · Operate telephone switchboard station to answer telephone calls. · Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. · Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. · Answer, record, and process all guest calls, requests, questions, or concerns. · Receive, record, and relay messages accurately, completely, and legibly. · Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction. · Coordinate with HSK all the “lost” items that the guests asked for. · Provide information to guests about room features, property amenities, and local areas of interest. · Assist guests with accessing the internet.· Answer guest emails.· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.) · Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note. · Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor.· Review guest arrival lists to offer a warm greeting. · Attend to distinguished visitors (such as VIPs) and respond to their questions. · Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) · Promote services and provide information about amenities, the neighborhood, and venues. · Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) · Address customer complaints and, if necessary, escalate them. Other Duties· All Associates are required to fully comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. · Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings. · Regular attendance in conformance with hotels standards is essential to the successful performance of this position. · Comply with hotel grooming standards for both uniformed and non-uniformed associates. · Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. · Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel. Department: Other About you QUALIFICATIONS: · Education: High school diploma or equivalent vocational training certificate. Some college education or a university degree is preferred. A degree in hospitality management is desirable. · Experience: Prior hotel experience preferred. Prior experience within a five-star hotel brand preferred. · Technical Knowledge: Ability to use computer programs and equipment. Proficient in using a computer keyboard. Knowledge of Opera is a plus. · Communication: Ability to understand and speak English in order to comprehend and respond to information and handle advanced guest requests both verbally and in writing. Knowledge of other languages is preferred. · Skills: Problem-solving, flexibility, active listening, emotional intelligence, customer service, assertive communication, commitment, responsibility, patience, ability to work under pressure, and effective non-verbal communication. · Grooming: All Nobu Hotel Barcelona employees are expected to maintain a well-groomed appearance in accordance with company standards. (Appearance & Grooming Nobu Hotel Barcelona) Languages required: English and Spanish. The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.
About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description We are looking for a Marketing Trainee to join the opening team at SLS Barcelona. Under the guidance of the Director of Marketing, the trainee will support the Director of Marketing in the development and implementation of the marketing strategy and plan roll-out. The Marketing Manager will ensure that all marketing activities embody the essence of the SLS brand by fostering an environment where marketing initiatives are carefully crafted to resonate with the brand's identity, values, and objectives. Assists the Marketing Director in developing comprehensive marketing plans and budgets. Supports the Marketing Director in executing marketing campaigns and initiatives. Conducts research to identify and analyze new market opportunities, consumer preferences/habits and emerging trends. Collaborates with the team to develop branding strategies and messaging in close relation with sales department to provide commercial tools. Assists in the management of external agencies and vendors to produce marketing collaterals and distribution of marketing materials such as social media posts, email campaigns, and promotional content. Provides regular updates and reports on the status of marketing activities and performance metrics. Assisting with the management of the digital presence, including website updates and online listings along with the Digital Manager. Assists in the development of marketing presentations and materials for internal and external stakeholders. Maintains relationships with local media outlets and influencers to generate promotions of the hotel through 360 channels (ATL and BTL). Co-Coordinating with Lead Brand Ambassador on-site marketing activities during events to enhance guest experience and engagement. Represents the hotel at industry events, trade shows, and networking opportunities to enhance brand visibility. Assisting in managing RSVP lists and attendee communications for events. Qualifications Proven team player with a high level of energy and motivation. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high-level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences. Department: Marketing The company Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®.
About the job Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: • Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests., • Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do., • Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the Job? As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Manager. Your day-to-day • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests., • Accommodating general and unique requests., • Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics., • Provide information on hotel services and facilities., • Answer phones in a prompt and courteous manner., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. What we need from you • Bachelor's degree in hospitality or related field., • 2+ years' experience working in Front Office/Guest Relations department., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun! ??, • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service Department: Guest Relations The company Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood. A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders. The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner. Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count.
Buscamos un/a Social Media Manager con experiencia para gestionar la comunicación digital de nuestra marca. Funciones: 1. Creación de contenido creativo., 2. Gestión de comunidades (Community Manager)., 3. Planificación y ejecución de campañas de Paid Media. Requisitos: • Experiencia previa en puesto similar., • Alto nivel de inglés., • Perfil creativo, con iniciativa y autonomía., • Flexibilidad de horario y posibilidad de viajar. Incorporación inmediata.
Part-Time Marketing Manager Role at Keanu Izakaya Bar Part-time position as Marketing Coordinator at Keanu Izakaya Bar. We’re looking for someone creative, organized, and self-driven to support our growth and visibility, both online and offline. Your responsibilities will include: • Controlling ad campaigns, • PR activities: hotel concierges, influencers communication, collaborations, • Assisting in the development and implementation of CRM system, • Managing email marketing campaigns, • Helping to organize and coordinate events and collaborations, from ideation to execution, • Google maps, • Loyalty programs for our clients, • Assistance in public relations and client loyalty management Work structure: • The position requires approximately 4 hours per day, Tuesday- Friday, depending on the completion of assigned tasks and responsibilities., • The schedule is flexible and the position can be partially remote, as long as objectives are met and responsibilities are fulfilled on time Terms of the Offer: We are offering a part-time position for the initial two-month trial period. After the trial period, we can discuss and potentially revise the terms starting in December.
Se necesita CM - Autónomo- Primer local • 10 horas semanales, • 2 visitas/sesiones por semana, • redaccion de copys y creación de stories., • ideas y producción del contenido “espontáneo” 2 Local • Planificación anual y semanal, • creación contenido instagram, • Análisis resultados Requisitos: • Nivel alto de catalan ingles y castellano, • Excelente redacción, • Buen nivel de fotografía y edición de video para redes sociales., • valor añadido: amante de la gastronomía
Community Manager y Especialista en Marketing Digital – Media Jornada Descripción de la oferta: En Ecological Revolution, compañía líder en el sector del tratamiento de agua, buscamos incorporar a nuestro equipo un/a Community Manager y Especialista en Marketing Digital con experiencia demostrable en la gestión de redes sociales, campañas publicitarias y captación de leads. • Tu misión será reforzar la presencia digital de la empresa, atraer nuevos clientes y potenciar la relación con nuestra comunidad online. Responsabilidades: • Planificación, gestión y publicación de contenidos en redes sociales (LinkedIn, Instagram, Facebook, etc.)., • Creación, seguimiento y optimización de campañas publicitarias online (Google Ads, Meta Ads, LinkedIn Ads)., • Gestión y cualificación de leads generados., • Análisis de resultados y elaboración de informes con propuestas de mejora., • Aportar ideas creativas para aumentar la visibilidad y notoriedad de la marca. Requisitos: • Experiencia demostrable en funciones similares (mínimo 2 años)., • Conocimientos sólidos en publicidad online y herramientas de gestión de campañas., • Capacidad analítica para interpretar métricas y optimizar resultados., • Creatividad, proactividad y capacidad de trabajo autónomo. Ofrecemos: • Contrato a media jornada.( Con opción de mas horas ), • Horario de mañanas., • Entorno dinámico donde podrás aportar tus ideas y crecer profesionalmente., • Sueldo fijo, • Alta seguridad social