About the job Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.  Complete appropriate safety training and certifications to perform work tasks.  Maintain awareness of undesirable persons on property premises.  Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Policies and Procedures  Protect the privacy and security of guests and coworkers.  Follow company and department policies and procedures.  Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.  Maintain confidentiality of proprietary materials and information.  Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.  Perform other reasonable job duties as requested by Supervisors. Guest Relations  Address guests' service needs in a professional, positive, and timely manner.  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.  Thank guests with genuine appreciation and provide a fond farewell.  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.  Assist other employees to ensure proper coverage and prompt guest service.  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Communication  Provide assistance to coworkers, ensuring they understand their tasks.  Speak to guests and co-workers using clear, appropriate and professional language.  Talk with and listen to other employees to effectively exchange information.  Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.  Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Assists Management  Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.  Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.  Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.  Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.  Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).  Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.  Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).  Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.  Coordinate tasks and work with other departments to ensure that the department runs efficiently.  Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores. Working with Others  Support all co-workers and treat them with dignity and respect.  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.  Develop and maintain positive and productive working relationships with other employees and departments.  Actively listen to and consider the concerns of other employees, responding appropriately and effectively.  Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement  Comply with quality assurance expectations and standards.  Monitor the performance of others to ensure adherence to quality expectations and standards. Physical Tasks  Read and visually verify information in a variety of formats (e.g., small print).  Stand, sit, or walk for an extended period of time or for an entire work shift.  Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.  Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.  Move over sloping, uneven, or slippery surfaces.  Move up and down stairs and/or service ramps.  Reach overhead and below the knees, including bending, twisting, pulling, and stooping. General Food and Beverage Services  Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.  Notify management of maintenance repairs issues.  Assist your and other departments when needed to ensure optimum service to guests.  Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.  Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.  Follow property key policies, including checking out and returning keys to appropriate departments Assists Management  Communicate with guests, other employees, or departments to ensure guest needs are met.  Inspect grooming and attire of staff and rectify any deficiencies.  Ensure staff is working together as a team to ensure optimum service to guests. Banquets  Respond to and try to fulfill any special banquet event arrangements requested by guest.  Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.  Inspect and maintain table

¡Incorporación inmediata!

About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for a Director of Banquets to join the pre-opening team at SLS Barcelona. Under the guidance of the Director of Food & Beverage, the Director of Banquets is responsible for leading and managing the banquet team and operation. You’ll deliver high quality products and service levels while maintaining a profitable department. Establish, monitor, and manage budgeted revenue and net operating income. Develop and implement strategy for the department to achieve budgeted revenue and net operating income goals. Work closely with the Sales and Events teams to ensure guests expectations are met and exceeded. Establish and champion SLS specific Standard Operating Procedures (SOP’s) for the department. Oversee all aspects of training, orientation, and development for the department. Monitor quality of service and product. Ensure that labor and expense guidelines are adhered to maintain budgeted expenses. Supervise and provide leadership to the team. Organize and conduct department meetings. Promote guest satisfaction throughout the operation. Respond to guest complaints in a timely manner. Manage all phases of Loss Prevention within the department. Prepare and submit required reports in a timely manner. Distinguish SLS as the industry leaders that continually improve to maintain our cutting edge. Monitor industry trends, take appropriate action to maintain competitive and profitable. Work with Executive Committee members as needed and keep them informed of departmental issues as they arise. Work seamlessly with brand partners and corporate partnerships. Promote inter-company business relations and shares best practices. Ensure compliance with all local liquor laws, and health and sanitation regulations and all other Food and Beverage related life/safety and other legal compliance in accordance with federal and local laws. Qualifications What we are looking for... 5+ years of experience in a senior food & beverage, banquets and/or catering role, preferably within a lifestyle brand. Resort and international experience preferred. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Event The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

¡Incorporación inmediata!

Inscripción fácil

La Tremenda

Assistant manager de restaurante

hace 3 días

€1900–€2000 mensual

Jornada completa

Esplugues de Llobregat

¿Quieres formar parte de uno de los mejores proyectos que hay ahora mismo en el sector de la restauración? ¡Bienvenido a La Tremenda Brothers! Si tienes experiencia liderando en la restauración organizada, eres la persona indicada para convertirte en uno/a de nuestros/as assistants managers para nuestro restaurante del Centro Comercial de Finestrelles. ¿Cuáles serían tus funciones? - Garantizar que el funcionamiento del restaurante sea eficiente*. - Mantener un nivel elevado de productividad, calidad y estándares de servicio al cliente*. - Supervisar la preparación de las elaboraciones de comida, bebida, postres, shakes, etc y garantizar que se cumplan las normativas de salud y seguridad en el restaurante. - Asegurar que se cumplen los tiempos de servicio tanto en sala como en cocina, así como de los servicios de delivery y take away. - Gestión del equipo y crear un buen ambiente laboral. - Garantizar el perfecto mantenimiento del local. - Garantizar la disponibilidad de los productos - Correcta utilización de los diferentes software que proporciona la compañía. - Asegurar el conocimiento de la carta de todos los empleados del centro de trabajo. - Mantener una buena comunicación con los diferentes departamentos de la central. Requisitos: - Experiencia de 1 o más años en un puesto similar como asistente de mánager o Jefe/a de rango o de camareros/as. - Capacidades de resolución de conflictos. - Capacidad para gestionar un equipo en un entorno de trabajo de ritmo rápido. - Tener una actitud agradable y capacidad de dar una buena atención al cliente. INCORPORACIÓN INMEDIATA ¡No lo dudes, buscamos perfiles como el tuyo!

¡Incorporación inmediata!

Inscripción fácil

Randstad

Team Leader Contact Center en Barcelona.

¿Tienes experiencia gestionando equipos? ¿Tienes experiencia en Contact Center? ¿Estás interesado/a en una posición estable a jornada completa? Si es así, ¡esta es tu oferta! Nuestro cliente Reconocido club de servicios a la movilidad fundado en 1906. Ofrecen cobertura y servicios a más de 10 millones de personas en todo el mundo y son especialistas en la asistencia de alta calidad: personal, familiar, mecánica, sanitaria urgente y en el hogar. Impulsan una cultura de la movilidad más segura y respetuosa con el medio ambiente. Pasión por ayudar y proporcionar tranquilidad a las personas superando siempre sus expectativas siendo la confianza, la fiabilidad y la excelencia, sus valores más representativos. Tus funciones Como Team Leader del equipo de atención al cliente, te encargaras de: - Realizar seguimientos y feedbacks para garantizar el desarrollo de las personas y la consecución de objetivos - Detectar necesidades formativas del equipo, comunicarlas a recursos humanos y diseñar e impartir acciones formativas de actualización - Comunicar y asegurar la buena información del equipo, asegurando su comprensión y aplicación - Analizar los datos de productividad y calidad del equipo y elaborar informes - Control y gestión de la planificación de los operadores y operadoras (ausencias, vacaciones, cambios de horario...) - Seguimiento de las curvas de actividad semanales y distribución de tareas. Requisitos del puesto Formación: Bachillerato Idiomas: Inglés: C1 Conocimientos: Liderazgo y gestión de equipos - Valorable grado universitario - Experiencia de 2 años en contact center - Experiencia realizando las funciones descritas - Conocimientos en productos aseguradores (condiciones generales, condiciones particulares, legislación básica de contratación de seguros, etc.) - Catalán y castellano nativos - Muy valorable nivel alto de inglés - Persona empática, organizada, con capacidad de análisis. Tus beneficios - Jornada laboral completa de lunes a domingo, con 2 días de descanso a la semana. - Actualmente ofrecen 2 vacantes: - 1 horario de 08h a 16h - 1 horario de 14h a 22h - Contrato estable directo por empresa - Salario competitivo - Ubicación en Barcelona ¿por qué con randstad? Randstad, tu mejor elección Trabajar con nosotros es poder elegir entre una amplísima variedad de ofertas de los mejores empleos y en las mejores empresas. Es elegir que te contraten con todas las garantías legales. Es poder firmar el contrato en remoto con todas las garantías y acceder a tu documentación de una manera rápida y sencilla, gracias a nuestra innovadora tecnología. Siempre cerca de ti, realizamos un seguimiento personalizado de tu incorporación para facilitarte la adaptación a tu nuevo puesto de trabajo. Y cómo queremos que sigas creciendo, contaremos contigo para futuras oportunidades de empleo. Elige trabajar con Randstad y te ayudaremos a encontrar ese empleo que mejor se adapta a ti. Somos empleo sostenible La ambición de Randstad es ser la compañía de talento más equitativa y especializada del mundo. Ayudamos a las personas y a las organizaciones a desarrollar su verdadero potencial, buscando oportunidades que impulsen la sostenibilidad económica y prioricen el bienestar de las personas y el planeta. Empleo inclusivo Nuestra convicción de que todas las personas, independientemente de su procedencia, tienen las mismas oportunidades de éxito se demuestra en nuestros procesos, donde promovemos la equidad laboral a través equipos diversos e inclusivos. Compromiso NetZero Reforzamos nuestro compromiso ambiental para lograr la neutralidad de carbono en 2050 a través de la iniciativa Science Based Targets (SBTi).

Inscripción fácil

Hostaljobs

RESTAURANT MANAGER - Restaurante Grupo Internacional

Grupo de restauración de Barcelona con presencia internacional se encuentra en búsqueda de restaurant manager operativo para incorporarse a uno de sus restaurantes. Si tienes experiencia en la gestión y organización de restaurante y la gastronomía española, te gusta el trato con cliente y buscas un proyecto estable para vivir el sueño americano trabajando en lo que más te gusta, te estamos buscando! Tus FUNCIONES serán: - Coordinar todos los aspectos de gestión del establecimiento. - Dirigir, supervisar y evaluar el buen funcionamiento del restaurante y el personal a cargo. - Controlar el rendimiento económico, velando por el cumplimiento de objetivos y la identificación de posibles mejoras. - Mantener o superar los niveles de servicio y filosofía establecidos por los estándares del grupo. - Trabajar con el equipo de cocina para supervisar la oferta gastronómica y la calidad del servicio. - Gestionar la imagen corporativa del establecimiento. - Coordinar, supervisar y liderar al equipo de sala y cocina. - Establecer estrategias de ventas, marketing, fidelización y dinamización del negocio. - Responsabilizarse de las cajas y las operaciones bancarias. - Encargarse de la gestión de incidencias - Garantizar el cumplimiento de la legislación laboral y seguridad e higiene. - Junto con el jefe de sala, asegurarse de que todo el equipo esté bien formado y tiene la capacidad de up-selling de productos. - Seguir creando una relación sólida con los proveedores actuales y comparar precios con otros competidores para aumentar la competitividad. - Respetar y asegurar el cumplimiento de la política de recursos humanos de la empresa de acuerdo con las leyes locales. - Trabajar en coordinación con los departamentos de compras, finanzas, marketing, RRHH, eventos. - Preparar informes y análisis operativos y realizar las recomendaciones pertinentes. - Reportar a operations área manager. Las CONDICIONES de la posición son: - Incorporación inmediata. - Horario con turno seguido rotativo (10-20h o 13 a 23h – 50h semanales aprox). - 2 días libres seguidos semanales. - Salario base de 77.000$ brutos/año + 8.000$ objetivos anuales (74.000-76.000€). - 15 días de vacaciones pagadas al año (a partir del segundo año se puede optar a 10 días más no remunerados). - Seguro médico a cargo de la empresa. - Comidas y o cenas en el restaurante. A tener en cuenta: - IMPRESCINDIBLE tener disponibilidad dos semanas para desplazarse a realizar el training (con todos los gastos pagados) e incorporarse posteriormente. - La empresa paga el visado de trabajo, el vuelo de avión y los primeros 10 días de alojamiento (y ofrecen guía y apoyo para encontrar vivienda). REQUISITOS: - IMPRESCINDIBLE tener nacionalidad española, por temas de visado. - Y nivel de inglés muy alto, para poder comunicarse sin problema. - Experiencia mínima de 3 años como restaurant manager. - Conocimientos en vinos, gastronomía española y servicio de bar-restaurante. - Valorable formación en restauración y hostelería. - Muy valorable haber trabajado anteriormente fuera de España.

En pleno proceso de expansión, con 22 restaurantes y más de 700 empleados entre Barcelona, Madrid y Palma de Mallorca. Buscamos incorporar un/a Area Manager en Barcelona. Desarrollará las siguientes funciones: Supervisar y coordinar las operaciones diarias en los establecimientos de zonas asignadas. Gestionar el personal y asegurar el cumplimiento de las normas de la empresa. Mantener los más altos estándares de control de calidad. Implementar estrategias para aumentar la productividad y las ventas. Proporcionar una excelente experiencia al cliente. Coordinar con el equipo de liderazgo para desarrollar iniciativas estratégicas. Gestionar los presupuestos y los informes financieros de la zona

¡Incorporación inmediata!

Buscamos nuevos talentos para formar parte de nuestro equipo. Tareas que realizaras: -Búsqueda de vivienda para las personas recién llegados a ciudad -Comunicación con agencias inmobiliarias y organización de las visitas -Visitar las viviendas interesantes -Asesoramiento a clientes durante del proceso del alquiler Requisitos: -Conocimiento de la ciudad de Barcelona -Ruso obligatorio, Español Fluido (los candidatos sin conocimientos de idiomas no serán considerados) -Excelentes capacidades de comunicación al interactuar con clientes y una actitud proactiva -Tipo de puesto: Jornada completa

Sin experiencia

Inscripción fácil

Hosco

Director of B&F - W Barcelona

hace 1 mes

Jornada completa

Ciutat Vella, Badalona

About the job Job Number 24172965 Job Category Food and Beverage & Culinary Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Functions as the strategic business leader of the property’s food and beverage operation, including 3 restaurants, 4 bars, Room Service and a very large Banquets/Catering operation. The Director of B&F develops and executes the division´s strategy and ensures implementation of the brand service standards and brand initiatives. The position ensures the food and beverage operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of all B&F outlets. CANDIDATE PROFILE Education and Experience Educated to university level; Relevant experience in a similar position managing multiple outlets; Fluent in Spanish and English Skills and Knowledge • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals • Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. • Reviews financial reports and statements to determine how Food and Beverage is performing against budget. • Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. • Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Strives to improve service performance. Developing and Maintaining Budgets • Develops and manages Food and Beverage budget. • Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. • Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. • Focuses on maintaining profit margins without compromising guest or employee satisfaction. Leading Food and Beverage/Culinary Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Serves as a role model to demonstrate appropriate behaviors. • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. • Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). • Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. • Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Empowers employees to provide excellent guest service. • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. • Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. • Brings issues to the attention of Human Resources as necessary. • Ensures employees are treated fairly and equitably. • Coaches team by providing specific feedback to improve performance. Additional Responsibilities • Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. • Order and purchase equipment and supplies. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Management About you Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

¡Incorporación inmediata!

Inscripción fácil

[FREE MASTERCLASS] From Manager to Leader

Más ofertas de esta empresa

Ofertas similares

Búsquedas relacionadas en Barcelona