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About the job JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Management Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
BIPO specializes in delivering global payroll and people solutions to help businesses thrive in today's international market. Our suite of Human Capital Management (HCM) solutions, including BIPO HR Management System (HRMS), Athena BI, Global Payroll Outsourcing (GPO) service, and Employer of Record (EOR) technology platform, offers clients a comprehensive workforce solution in over 160 global markets. If you are looking for a professional environment with an entrepreneurship mindset, genuine human focus and exciting development opportunities, you will get it here! Role Description This is a full-time hybrid role for an HR Specialist Netherland, based in BIPO Barcelona, with flexibility for remote work some days. The specialist will be in charge of managing the entire scope of HR and payroll service delivery for clients. this requires Dutch speaking capabilities as well as mastering the Dutch labour legislation and payroll. This role is a unique opportunity for an HR professional who would like to embrace the full scope of employee’s life cycle management with opportunities to expands further responsibilities. Key Responsibilities: Own and handle the operational aspects of HR and Payroll Service Delivery for employee life cycle in conjunction with clients, internal teams and Partners, ensuring timeliness, quality and compliance with local legislation. Help to identify opportunity for Services & process enhancement as part of our Continuous Improvement Initiatives. Attend meetings as necessary and assisting with HR projects Qualifications Must have : Fluent in English and Dutch Must have : At least 2 years of hands-on experience directly managing the Administrative processes of employee lifecycle or Payroll for NDL. Must have : Sense of autonomy, proactivity and initiative Must have : Ability and willingness to adapt to various cultural environments, collaborative with a strong sense of ownership. Must have : Strong client focus Client management experience Experience in using HRIS, payroll systems or working with HR outsourcing provider Ability to work in a fast-paced environment with pressure on timeline and service excellence Eager to learn and grow Ability to handle high level of activity with short timeline while delivering high quality job Bachelor’s degree holder in Human Resource or any relevant field
About the job JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Administration Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
papernest, qu’est-ce que c’est au juste ? C’est LA solution qui révolutionne la gestion des contrats et abonnements. Pour déménager tous tes contrats avec toi, faire des économies sur les factures liées à ton logement et optimiser tes abonnements quotidiens. Tout cela en quelques minutes, en ligne ou au téléphone, gratuitement. Huit ans après nos débuts en 2015 à Paris, plus d’1,5 millions d’utilisateurs conquis en France, en Espagne et en Italie, une croissance de 2 à 900 collaborateur·trice·s, l’ouverture de 3 nouveaux bureaux à Reims, Barcelone et Varsovie, nous continuons notre hyper croissance avec l’arrivée de projets passionnants et encore plus audacieux. Alors, prêt·e à rejoindre l’aventure ? ⚡️ Tes futures missions : - Vente de contrats énergie, box internet et assurance habitation : tu seras responsable de la vente de nos services à une clientèle française. Ta force de persuasion et de négociation seront tes meilleurs atouts au quotidien! - Réception d'appels et accompagnement clients : tu seras en charge de recevoir les appels et répondre aux questions des clients, comprendre leurs besoins spécifiques et leur fournir des solutions adaptées. 🔎 Profil recherché : - Tu maîtrises le français parfaitement et tu es à l’aise avec l’informatique (bilingue ou C2) - Expérience d’au moins 2 ans dans un poste commercial est un plus - Empathique, curieux, tenace et persuasif, tu es un vendeur hors pair! - NIE obligatoire et/ou Passeport européen en vigueur 💜 Ce que nous t’offrons : Ton package en rejoignant papernest : - CDI 39h - Salaire fixe 18 461€ bruts annuels + primes de présence jusqu'à 1 380€ bruts annuels + Primes de vente non plafonnées : plus tu vends et plus tu gagnes ! - Mutuelle Sanitas, prise en charge à 50% par papernest au bout de 6 mois d’ancienneté - Système de Rémunération Flexible, te permettant de dédier une partie de ton salaire à des services (restaurants, garde d'enfants, transport,...) exonérés d’impôts, et de faire ainsi des économies ! … et ton futur environnement de travail : Inclusif, tout le monde à sa place chez papernest, et avec plus de 46 nationalités différentes, chez nous il n’est pas rare de commencer sa phrase en français and finish it in English o en español ¡ Confortable, avec d’incroyables bureaux et 1500 m2 de terrasses et jardin aménagés, le tout à 5 minutes de la plage, parfait pour des déjeuners ensoleillés 🌞 Favorisant la cohésion d’équipe avec des événements et des team buildings réguliers Excitant et challengeant où tu trouveras les ressources nécessaires pour développer ta carrière grâce notamment à la formation continue et notre politique de mobilité interne Gourmand : petit déjeuner offert tous les mardis ! 🌟Processus de recrutement : - Un premier call avec Yvanna, de l'équipe Talent Acquisition - Un entretien avec un manager d'une équipe Opération Si ce challenge est le tien, n’hésite pas une seconde ! Nous avons hâte de te rencontrer et cela peu importe ton âge, ton sexe, tes origines, ta religion, ton orientation sexuelle, ou ton handicap. Nos processus de sélection ainsi que notre environnement de travail sont adaptés à tous. La diversité est un atout au sein de nos équipes ! Mesdames, nous vous encourageons vivement à postuler ! En effet, même si vous estimez ne pas répondre à la totalité des critères mentionnés dans cette offre, sachez qu'ils sont à titre indicatifs. Nous étudierons avec grand intérêt votre candidature. La parité et la diversité sont un atout pour nos équipes!
About the job JOB SUMMARY Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems). Generally, works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes. CANDIDATE PROFILE Experience required: 8-10 years’ experience in the Information Technology or related professional area. Need to have the appropriate qualifications and technical expertise. Communication is critical as you will deal with Guests. At least 5 years of experience in Marriot is necessary to understand the various IT systems and infrastructure. Having a ‘Guest-first’ mentality is needed to be successful in this role. Preferred: Spanish language but not mandatory. System-related professional certifications desired. Some experience of Luxury hotel operations CORE WORK ACTIVITIES: Managing Technology Needs within Budget Targets Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements. Confirms that property follows appropriate Marriot International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies. Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks, processes invoices for the property. Conducts periodic inventories of applications and hardware; prepares reports as requested. Confirms that technology assets are secured. Complies with technology-related vendor contracts. Building and Sustaining Relationships with Customers. Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats. Provides customer service to associates at dedicated property. Responds to inquiries from customers/vendors/peer group. Assists in disaster recovery and business continuity as it relates to technology. Provides technical guidance. Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriot IT resources. Images desktops, installs new Sofware applications, applies patches, maps drive to appropriate server/network. Moves/adds/changes PCs/peripherals, migrating data when necessary. Performs routine desktop backup as scheduled or directed. - Confirms technology security (i.e., encryption, patch deployment) and technology compliance (i.e., Quarterly ID Audits, MAARK2) measures are in place. Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources. Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: IT & Technology Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.
Job Title: Business Development Representative Are you passionate about driving business growth and collaborating with innovative companies? Join our dynamic team as a Business Development Representative and help businesses accelerate their growth with cutting-edge cloud solutions. Your Role: As a key member of our Business Development team, you'll be at the forefront of generating new business opportunities. Your mission will be to identify strong sales prospects, understand their needs, and drive revenue through targeted outbound campaigns focused on cloud technologies. With a focus on building relationships, you’ll engage with C-level decision-makers and contribute to our team's success across the EMEA region. What You'll Do: - Engage : Conduct daily outbound calls and emails (including cold calling), qualifying leads and nurturing relationships with prospects in need of cloud solutions. - Educate & Sell: Help businesses understand the value of our cloud offerings, aligning them with their needs and challenges. - Meet Targets : Achieve sales quotas while maintaining high levels of activity, productivity, and pipeline growth. - Collaborate : Work closely with the sales team to expand our customer base and drive business growth, specifically focusing on cloud-based products and services. What You Bring: - Experience : At least 1 year of outbound B2B sales or business development experience, preferably in the IT/cloud sector. - Skills : Strong communication skills in Dutch and English, with the ability to link business needs to the right cloud solutions. - Proficiency : Familiarity with cloud computing concepts, especially Google Cloud Platform (GCP), and CRM tools (Salesforce is a plus). - Drive : A goal-oriented mindset with a competitive and proactive attitude. Why Join Us: Career Growth: Access to career development programs and professional training, including specialized cloud solutions knowledge. Supportive Environment: Permanent presence of coaches to guide your development. Great Benefits: Competitive salary, relocation package, and a fun, collaborative work culture. Location: Based in beautiful Barcelona, Spain. Ready to take the next step in your career? Join us today and become part of an exciting journey in the world of cloud technologies and business development!
Dutch or German-Speaking Digital Advertising Consultant in Barcelona As a Digital Marketing Consultant, you will work closely with businesses and marketing agencies to find the best advertising solutions. You’ll collaborate with a range of advertisers to deliver tailored digital strategies that drive their success. This role involves working towards individual sales targets as part of a larger team, helping to expand the client base across EMEA while positively influencing the digital marketing landscape. What You'll Do - Act as a trusted consultant, guiding clients in setting up and enhancing their PPC campaigns. - Identify client needs and goals to drive results and foster long-term relationships. - Upsell, increase spending, and ensure campaign sustainability. - Manage a high volume of daily client interactions via phone. What We’re Looking For - Fluent in Dutch or German with excellent English proficiency. - A BA/BS degree (MA/MSc in Marketing or Digital Marketing is a bonus). - 1-2 years of experience in sales and/or online advertising. - Exceptional communication, organizational, and analytical skills. - Ability to thrive in a fast-moving, collaborative environment. What’s in It for You - Competitive salary + bonus - Comprehensive training in sales and digital advertising. - Ongoing coaching for professional development. - Clear career growth opportunities within a leading global organization. - A permanent contract Location Hybrid in beautiful Barcelona, Spain. Start date 23.Feb.2025