Front Desk Manager - Hosco

About the job Principal Responsibilities/Position Purpose: Guest experience agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments. Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events. Essential Functions: · Operate telephone switchboard station to answer telephone calls. · Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. · Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. · Answer, record, and process all guest calls, requests, questions, or concerns. · Receive, record, and relay messages accurately, completely, and legibly. · Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction. · Coordinate with HSK all the “lost” items that the guests asked for. · Provide information to guests about room features, property amenities, and local areas of interest. · Assist guests with accessing the internet.· Answer guest emails.· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.) · Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note. · Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor.· Review guest arrival lists to offer a warm greeting. · Attend to distinguished visitors (such as VIPs) and respond to their questions. · Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) · Promote services and provide information about amenities, the neighborhood, and venues. · Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) · Address customer complaints and, if necessary, escalate them. Other Duties· All Associates are required to fully comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. · Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings. · Regular attendance in conformance with hotels standards is essential to the successful performance of this position. · Comply with hotel grooming standards for both uniformed and non-uniformed associates. · Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. · Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel. Department: Other About you QUALIFICATIONS: · Education: High school diploma or equivalent vocational training certificate. Some college education or a university degree is preferred. A degree in hospitality management is desirable. · Experience: Prior hotel experience preferred. Prior experience within a five-star hotel brand preferred. · Technical Knowledge: Ability to use computer programs and equipment. Proficient in using a computer keyboard. Knowledge of Opera is a plus. · Communication: Ability to understand and speak English in order to comprehend and respond to information and handle advanced guest requests both verbally and in writing. Knowledge of other languages is preferred. · Skills: Problem-solving, flexibility, active listening, emotional intelligence, customer service, assertive communication, commitment, responsibility, patience, ability to work under pressure, and effective non-verbal communication. · Grooming: All Nobu Hotel Barcelona employees are expected to maintain a well-groomed appearance in accordance with company standards. (Appearance & Grooming Nobu Hotel Barcelona) Languages required: English and Spanish. The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. ​ The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.

About the job ¡TE ESTAMOS BUSCANDO! DERBY HOTELS COLLECTION, es un grupo hotelero de reconocido prestigio nacional e Internacional en expansión, que cuenta actualmente con hoteles en Barcelona, Madrid y Londres , ubicados en edificios históricos como palacios, casas señoriales o construcciones emblemáticas, que destacan por albergar colecciones de obras de arte antiguo y contemporáneo, más de 5.000 piezas en total. Lo que los convierte en pequeños museos de incalculable valor artístico, dichos hoteles gozan de la representación de prestigiosas marcas como Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts entre otros. Somos una compañía global, atenta a la sostenibilidad, colaboradora con entidades de carácter social que promuevan valores de integración, igualdad de oportunidades e inserción social y creadora de experiencias únicas de excelencia, gastronomía y cultura. Estamos sinceramente comprometidos con la excelencia en el servicio, la calidad y, sobre todo, la mejora continua para asegurar la máxima satisfacción y personalización de nuestros huéspedes. GRUPO DERBY COLLECTION declara su compromiso con el establecimiento y el desarrollo de políticas que integren la igualdad de trato u oportunidades entre mujeres y hombres, sin discriminar directa o indirectamente por razón de género, así como con el impulso y el fomento de medidas por conseguir la igualdad real en el seno de la organización, estableciendo la igualdad de oportunidades entre mujeres y hombres como un principio estratégico de su política corporativa y de recursos humanos. GRUPO DERBY COLLECTION actualmente está en búsqueda de un Botones para uno de sus Hoteles 4* situado en Barcelona. Si te apasiona la hostelería, llevar la excelencia y satisfacción del cliente al máximo nivel, y quieres unirte a este a gran equipo, aplica a nuestra oferta. Misión del puesto: planificar y organizar el servicio de restauración y bar, coordinando la cocina con la sala, dirigiendo y supervisando el servicio de mesas y atendiendo las necesidades del cliente. Además, también se responsabiliza de la venta y promoción del servicio. Reporta a: Subdirección y dirección hotel Funciones: • Apoyo en la planificación y supervisión del departamento de sala, definiendo objetivos y estrategias junto con la dirección y subdirección del hotel., • Coordinación y motivación de los equipos de trabajo., • Garantizar la satisfacción del cliente, supervisando el servicio de restaurante y bar., • Definir y optimizar los procesos de servicio, desde la preparación de mesas hasta la limpieza y organización posterior., • Asesoramiento gastronómico a los clientes., • Supervisión del equipo de camareros/as, asegurando el cumplimiento de estándares de calidad y protocolos., • Control de cobro y cierre de caja, garantizando la correcta gestión de los ingresos., • Supervisar el trabajo de los/as camareros/as en cada servicio y asegurar la correcta prestación del servicio, así como el cumplimiento de los protocoles y estándares de calidad. Department: F&B service Language required: Spanish. The company Derby Hotels Collection is a hotel group of recognized national and international prestige in expansion, which currently has hotels in Barcelona, Madrid and London, located in historic buildings such as palaces, stately homes or landmark buildings, noted for housing collections of ancient and contemporary art, more than 5,000 pieces in total, which makes them small museums of incalculable artistic value, these hotels enjoy the representation of prestigious brands such as Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts among others. We are a global company, paying attention to sustainability, we collaborate with social organizations that promote values of integration, equal opportunities and social insertion and creating unique experiences of excellence, gastronomy and culture. We are sincerely committed to excellence in service, quality and, above all, continuous improvement to ensure maximum satisfaction and personalized attention to guests. GRUPO DERBY HOTELS COLLECTION declares its commitment to the establishment and development of policies that integrate equal treatment or opportunities between women and men, without discriminating directly or indirectly on the basis of gender, as well as the promotion and encouragement of measures to achieve real equality within the organization, establishing equal opportunities between women and men as a strategic principle of its corporate and human resources policy.

About the job En Grand Hotel Central estamos seleccionando a un/a Recepcionista responsable de garantizar una experiencia excelente de los huéspedes en el hotel desde el momento de su llegada. Este puesto es un papel clave en la recepción, ya que es el primer punto de contacto con los huéspedes del hotel. El Recepcionista debe ser un miembro de equipo orientado al servicio al cliente, proporcionando un servicio amable y profesional a los huéspedes en todo momento.Sus principales responsabilidades serán las siguientes: • Proporcionar un servicio amable y profesional a los huéspedes en todo momento., • Realizar el check-in y check-out de los huéspedes y garantizar que toda la documentación se complete correctamente., • Proporcionar información a los huéspedes sobre el hotel, sus instalaciones y servicios, y también sobre la ciudad de Barcelona y sus atracciones turísticas., • Manejar reservas de habitaciones y procesar pagos., • Gestionar y resolver quejas o problemas de los huéspedes, y asegurarse de que cualquier problema sea resuelto de manera oportuna., • Realizar tareas administrativas, como contestar el teléfono, manejar correos electrónicos y realizar otras tareas de oficina según sea necesario. No hay opciones de alojamiento • Uniforme - Excelente ambiente de trabajo y compañerismo - Posibilidad de crecimiento en la compañía Department: Reception About you • Idioma imprescindible: inglés a nivel profesional, • Excelentes habilidades de servicio al cliente, con experiencia previa en el sector hotelero preferiblemente., • Excelentes habilidades de comunicación en español e inglés, tanto oral como escrita., • Excelentes habilidades de organización y atención al detalle., • Conocimientos informáticos y habilidades en el manejo de software de gestión de reservas y recepción., • Disponibilidad para trabajar en turnos rotativos, incluyendo fines de semana y festivos., • Presentación impecable, con actitud proactiva, motivada y con habilidades para trabajar en equipo. Languages required: English and Spanish. French is a plus The company Situado junto al Barrio Gótico y el Born, con vistas inigualables sobre la ciudad y el mar, Grand Hotel Central es un destino en sí mismo. Con un diseño elegante y atemporal, una gastronomía cuidada, y una de las terrazas más reconocidas de Barcelona, representamos el equilibrio perfecto entre lujo discreto y la vibrante energía de la ciudad.

About the job Localidad: Barcelona Provincia: Barcelona País: España Perfil: PISOS Nº Vacantes (puestos): 1 Tipo de oferta: ESPECIALISTA Funciones ¿Quieres continuar desarrollando tu carrera profesional en el área de limpieza de habitaciones? ¿Te apasiona el mundo de los hoteles y quieres formar parte de una cadena en plena expansión? Ven a ser parte de nuestro gran equipo de trabajo en la posición de Camarero/a de pisos para Sercotel Hotel Group en uno de nuestros hoteles situado en Barcelona, donde tus principales funciones serán: • Mantener en perfecto estado de limpieza y orden las habitaciones, así como las áreas comunes del hotel siguiendo los estándares y protocolos de calidad., • Suministrar los dormitorios con los elementos de aseo correspondientes., • Preparar, transportar y recoger los materiales y productos necesarios para la limpieza., • Organización y realización de las tareas en el tiempo establecido., • Atender con máxima diligencia las peticiones o dudas de los huéspedes. Requisitos ¿Qué necesitas para aplicar? • Contar con al menos 2-3 años de experiencia como Camarero/a de pisos en hoteles o similar, • Idiomas: indispensable castellano (valorable el dominio de otros idiomas como el inglés)., • Nivel medio en manejo del Pack Microsoft Office., • Persona dinámica, responsable, con capacidad de trabajar en equipo y alta orientación al cliente. Se ofrece ¿Qué ofrecemos? • Contrato de interinidad a jornada completa (40h/semana)., • Horario de 8:00 - 16:00 / 8:30 - 16:30 / 09:00 - 17:00 / 14:00 - 22:00, • Salario fijado según convenio., • Pack de beneficios sociales Sercotel Hotel Group., • Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel, • Descuentos Family & friends en hoteles Sercotel, • Buen clima laboral e incorporación a un gran equipo. En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos Department: Housekeeping Language required: Spanish. The company Sercotel is a leading hotel company with urban facilities in destinations all over Spain. Here, we want our guests to forget about the little things of everyday life when they stay at our hotels, so that they can focus on getting the best out of themselves. We have hotels of 3 and 4 stars, and flats, in first class cities such as Madrid, Barcelona, Bilbao, Valencia, San Sebastián or Gran Canaria. Each in excellent locations so that guests can enjoy all that a city has to offer. We accompany them in everything they need to make travel an opportunity to explore, discover and have fun, whether with family, friends, as a couple or on their own. Also, for business travellers, Sercotel is a great option. We have hotels with excellent locations close to the major trade fairs and financial areas, as well as the city's main points of interest. Thanks to their central locations, they also facilitate mobility, whether you are travelling by plane, high-speed train or private car. Our hotels have spaces to host conventions, meetings, congresses, conferences and training sessions of various types.

About the job Principal Responsibilities / Position Purposes: The Night Manager acts as the senior leader on duty overnight, responsible for ensuring all hotel operations run smoothly and securely during the night. This role provides hands-on leadership across departments, supervises the night HSK (Housekeeping) team, and guarantees service continuity through close coordination with day teams. The Night Manager ensures guest experience excellence, compliance with health and safety regulations, and operational readiness for the following day. ESSENTIAL FUNCTIONS 35% Night Operations Oversight & Cross-Department Coordination · Supervised all overnight hotel operations, including the Front Office, housekeeping, F&B closing procedures, Engineering, and Security. · Lead the nightly handover to ensure all incidents, guest requests, and maintenance issues from all departments are documented and communicated to the day team. · Ensure proper closure and reconciliation of all F&B outlets in collaboration with department heads. · Monitor and resolve guest incidents or emergency in real time. 20% Housekeeping Supervision & Standards · Oversee the nightly performance of the HSK team and its task completion. · Conduct a weekly walkthrough with the HSK Manager to review cleanliness standards and operational issues. · Validate the proper turnover of guest rooms, public areas, and linen inventory during the night shift. 15% Guest Experience and security · Ensure guest satisfaction through a visible presence, proactive communication, and quick issue resolution. · Coordinate with Security to monitor access control, CCTV, and general hotel safety. · Handled VIP arrivals/departures and special guest requests during the night. 15% Property Walkthrough & Quality Control · Perform nightly walkthroughs of all hotel areas, noting operational, maintenance, or cleanliness issues. · Complete daily Duty Manager reports including handovers, observations, and security checks. · Collaborate with the Quality and Engineering teams to ensure deficiencies are addressed promptly. · Review the proper disposal and handling of waste and garbage, to ensure compliance with hygiene standards, recycling protocols, and designated pick-up times. 10% Emergency & Incident Management · Act as the primary point of contact in emergency: fire alarms, guest health situations, power outages, or security issues. · Lead crisis protocols and document all relevant actions taken when needed. 5% Team Leadership & Training · Provide guidance and real-time coaching to night staff across departments. · Support training and development initiatives by observing performance and reinforcing the Nobu values and service ethos. SUPPORTIVE FUNCTIONS · Ensure nightly handovers are accurate, detailed, and ready to be reviewed in the morning. · Participate in audits and continuous improvement initiatives. · Support the implementation of digital tools and SOP updates during night hours. Corporate Goals · Ensure KPI targets are met for guest satisfaction, health & safety compliance, and inter-departmental communication. · Contribute to the achievement of BSS performance standards. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following competencies and be able to demonstrate the ability to perform the essential functions of the role, with or without reasonable accommodation: Bilingual communication skills in Spanish and English, both verbal and written. Demonstrated leadership skills with the ability to motivate and support cross-departmental teams. Ability to work independently and make sound decisions under pressure or in emergency situations. Professional demeanour, punctuality, and high ethical standards. Strong organizational skills with keen attention to detail. Ability to maintain confidentiality of guest, team, and property information. Proactive and solution-oriented mindset to continuously support and elevate the brand. Familiarity with Opera PMS or similar hotel management systems is a plus. Department: Reception About you QUALIFICATIONS Education: Bachelor’s degree in hospitality management, tourism, or a related field preferred. Equivalent experience in night operations leadership may be considered in lieu of formal education. Experience: Minimum 2 years in a leadership or supervisory role within hotel night operations or the front office. Prior experience as a Night Auditor, Night Supervisor, or Duty Manager is highly valued. Language required: English. Spanish is a plus The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. ​ The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.

About the job Job Summary The Guest Experience Supervisor plays a pivotal role in curating memorable, seamless, and personalized experiences for every guest. This position oversees the daily operations of the Guest Experience team, including Concierge and PBX, in accordance with Nobu's global standard of understated luxury and intuitive hospitality. This leader supports staff training and service execution while actively engaging with guests to elevate their journey from arrival to departure. Essential Duties & Responsibilities Lobby Leadership: Maintain a strong, visible presence in the lobby and arrival areas throughout the day. Personally greet, engage, and assist guests, creating a welcoming and elegant atmosphere aligned with the Nobu experience. Service Excellence: Ensure all guest touchpoints, from arrival to departure are executed seamlessly, with thoughtful attention and personalization. Training & Development: Onboard and continuously train team members on luxury service standards, local knowledge, hotel features, and Nobu’s guest engagement philosophy. Operational oversight: Conduct daily briefings to align staff with upcoming arrivals, group movements, and special guest needs. Ensure all areas, the Front Desk, lobby, entrances, and storage areas, are clean, organized, and fully operational. Monitor adherence to key control, safety, and guest privacy standards. Guest Recovery: Proactively handled guest concerns and special requests, resolving issues with empathy and professionalism to ensure satisfaction. Coordination & Communication: Collaborate closely with the Front Office, Housekeeping, and Engineering teams to ensure a cohesive guest experience. Coordinate group movements, luggage handling, transportation requests, and VIP protocols. Administrative Duties: Maintain shift logs, track staff attendance, create maintenance requests, and document service issues as needed. Brand Ambassador: Represent the Nobu brand by consistently delivering a refined, discreet, warm, and culturally aware service style. Lead & Inspire: In the absence of a Front Office Manager, Assistant Manager, or Supervisor, lead and support the FD and Bell teams. Foster a culture of service excellence, attention to detail, and authenticity. Other responsibilities Adhere fully to all hotel and departmental policies, procedures, and operational standards, ensuring a safe, secure, and environmentally responsible workplace. This includes, but is not limited to, proper handling of lost and found items, emergency response protocols, and sustainability initiatives. Participate actively in hotel and departmental meetings, training programs, and informational sessions to stay informed and aligned with Nobu's service culture and operational goals. Maintain consistent and punctual attendance in accordance with hotel standards, recognizing that reliability is essential to both team performance and guest experience. Demonstrate professional, courteous, and respectful conduct toward guests, colleagues, and vendors at all times. This includes appropriate phone etiquette, attentive communication, and a consistently positive attitude. Perform any additional duties or special projects as assigned by leadership, ensuring they align with hotel policies, brand standards, and operational excellence. Department: Public Relations About you Requirements: Education: High school diploma or equivalent required; hospitality-related college education strongly preferred. Experience: Prior hotel experience required, preferably in a luxury or 4–5-star setting. Supervisory experience in guest-facing roles is a plus. Technical Skills: Proficient with computers, hotel systems, and common software (e.g., PMS, MS Office); comfortable using digital tools in daily operations. Communication: Fluent in English with strong verbal and written skills; additional languages highly valued. Additional: Excellent customer service and interpersonal skills, professional presence, attention to detail, basic math proficiency, and the ability to remain composed under pressure. Grooming: All Nobu Hotel Barcelona employees must maintain a well-groomed appearance in line with the company’s standards. (Appearance & Grooming Nobu Hotel Barcelona) Languages required: English and Spanish. The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. ​ The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.

About the job JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team • Handles employee questions and concerns., • Monitors employees to ensure performance expectations are met., • Provides feedback to employees based on observation of service behaviors., • Assists in supervising daily shift operations., • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager., • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms., • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels., • Ensures compliance with all restaurant policies, standards and procedures., • Monitors alcohol beverage service in compliance with local laws., • Manages to achieve or exceed budgeted goals., • Performs all duties of restaurant employees and related departments as necessary., • Opens and closes restaurant shifts. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels., • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met., • Encourages employees to provide excellent customer service within guidelines., • Handles guest problems and complaints, seeking assistance from supervisor as necessary., • Strives to improve service performance., • Sets a positive example for guest relations., • Assists in the review of comment cards and guest satisfaction results with employees., • Meets and greets guests. Conducting Human Resource Activities • Supervises on-going training initiatives., • Uses all available on the job training tools for employees., • Communicates performance expectations in accordance with job descriptions for each position., • Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person., • Analyzes information and evaluating results to choose the best solution and solve problems., • Assists servers and hosts on the floor during meal periods and high demand times., • Recognizes good quality products and presentations., • Supervises daily shift operations in absence of Restaurant Manager. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you Department: F&B service Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite, • Terraced gardens and outdoor swimming pool, • Five restaurants offering a range of Mediterranean cuisine, • A spectacular collection of Spanish contemporary art, • Over 1,000 square meters of function space for meetings and special events

We are looking, on behalf of one of our clients in the technology sector, for a Intermediate / Expert Hardware Project Manager to join their team in Barcelona. 🧑‍💻 HW Project Manager (Intermediate / Expert) – (Barcelona/France) Contract type: Permanent (CDI) | Location: 2 possible locations: Barcelona, Spain / Toulouse, France Experience level: Intermediate / Expert (5–9 years of experience) Work mode: On-site / Hybrid Qualifications : ●Technical, Engineering Degree at the bachelor’s level is required; Masters and/or MBA desired ●5-9 years of experience working in program/project management required ●Technical experience (e.g., design, product engineering, applications engineering, etc.) required ●Excellent written and verbal communication skills required ●Ability to coordinate discussions and action plans with internal engineering, operations, and business unit teams required ●Proficient with Microsoft Office, Microsoft Project, and SAP systems ●Proven ability to influence and drive internal suppliers and customers and cross-functional teams without formal authority RESPONSIBILITIES: The Project Manager (PM) will drive the execution of programs and work directly with the Product Line Managers to meet schedules and remain under budget while exceeding customer expectations ●The PM will also be responsible for ensuring close interaction and coordination between the programs and manufacturing operations, including Design, Assembly, Test, Quality, and Logistics functions; functions will often not be co-located, so successful management of remote teams (including international teams) and effective meeting management are critical to success ●The PM should have experience successfully communicating internal assessment of program proposals to customer-facing Account Managers and key functional team managers/directors ● Engage key stakeholders in Design Engineering, Quality, Marketing, Portfolio Management, Test Engineering, and Project Management during Product Release to maintain focus on core product values and long-term business revenue plan We offer: Permanent contract from day one Innovative project in an international technology environment Continuous training, career development plan, and direct contact with R&D teams Flexible schedule and hybrid model (depending on the position) Private health insurance Young, dynamic teams with a strong family spirit, where collaboration and a positive work environment are encouraged Shall we take 20 minutes to talk? 🔥

We are looking, on behalf of one of our clients in the technology sector, for a Intermediate / Expert Software Project Manager to join their team in Barcelona. 🧑‍💻 SW Project Manager (Intermediate / Expert) – (Barcelona/France) Contract type: Permanent (CDI) | Location: 2 possible locations: Barcelona, Spain / Toulouse, France Experience level: Intermediate / Expert (5–9 years of experience) Work mode: On-site / Hybrid Qualifications : ●Technical, Engineering Degree at the bachelor’s level is required; Masters and/or MBA desired ●5-9 years of experience working in program/project management required ●Technical experience (e.g., design, product engineering, applications engineering, etc.) required ●Excellent written and verbal communication skills required ●Ability to coordinate discussions and action plans with internal engineering, operations, and business unit teams required ●Proficient with Microsoft Office, Microsoft Project, and SAP systems ●Proven ability to influence and drive internal suppliers and customers and cross-functional teams without formal authority RESPONSIBILITIES: ●The Software Project Manager (PM) will drive the execution of programs and work directly with the Product Line Managers to meet schedules and remain under budget while exceeding customer expectations ●The SwPM will also be responsible for ensuring close interaction and coordination between the programs, development teams, including Design, Architects, Test, Quality, and Logistics functions; functions will often not be co-located, so successful management of remote teams (including international teams) and effective meeting management are critical to success ●The SwPM should have experience successfully communicating internal assessment of program proposals to customer-facing Account Managers and key functional team managers/directors ●Engage key stakeholders in Engineering, Quality, Marketing, Portfolio Management, Test Engineering, and Project Management during Product Release to maintain focus on core product values and long-term business revenue plan We offer: Permanent contract from day one Innovative project in an international technology environment Continuous training, career development plan, and direct contact with R&D teams Flexible schedule and hybrid model (depending on the position) Private health insurance Young, dynamic teams with a strong family spirit, where collaboration and a positive work environment are encouraged Shall we take 20 minutes to talk? 🔥

Responsabilidades: catálogo, precios, promos, SLA y chat; NPS/opiniones; análisis (conversión, AOV, cancelaciones).

Macambo es un nuevo restaurante de cocina peruana de alto nivel que acaba de abrir sus puertas en el barrio de Sant Gervasi-Galvany, de la mano del reconocido chef Roberto Sihuay. Nuestro objetivo es convertirnos en un referente de la gastronomía peruana en Barcelona, ofreciendo una experiencia única tanto a nivel culinario como en el servicio. Buscamos un Assistant Manager de sala con experiencia, pasión por la hostelería y ganas de crecer en un proyecto que nace con fuerza y visión de futuro. Apoyaría tanto al equipo como al Director del Restaurante en la operativa diaria. ¿Qué ofrecemos? • Domingo por la tarde cerrados y Lunes cerrados todo el día, • Formar parte de una apertura ilusionante y con proyección dentro del panorama gastronómico de Barcelona., • Un entorno profesional y dinámico donde se valora el compromiso, la actitud y el deseo de aprender., • Posibilidades reales de desarrollo profesional dentro de una empresa con planes de expansión. Requisitos mínimos: • Experiencia llevando equipos como supervisor o Assistant manager con un mínimo de 1 año, preferiblemente en restaurantes de nivel medio-alto o alta gastronomía., • Conocimientos de gastronomía peruana o interés en aprender sobre ella., • Conocimientos de vinos, maridajes y cocktails., • Nivel fluido de inglés (se valorará también conocimiento de catalán)., • Experiencia en aperturas de restaurantes. Si te motiva formar parte de un proyecto con identidad, rodeado de un equipo con talento y liderado por uno de los grandes chefs del momento, ¡queremos conocerte!

Misión del puesto: Responsable de planificar, coordinar y supervisar la ejecución de varios proyectos de construcción de principio a fin, asegurando que se cumplan los plazos, presupuestos y estándares de calidad establecidos por la empresa. Funciones principales: Coordinar y supervisar todas las fases del proyecto (planificación, ejecución, cierre). Elaborar y controlar cronogramas de obra, asegurando la progresión de cada proyecto. Control económico: seguimiento de presupuestos, certificaciones, desviaciones y cash-flow de obra. Gestión y coordinación con subcontratas, proveedores y técnicos externos. Revisión de planos, mediciones y documentación técnica para asegurar viabilidad y cumplimiento. Reporte periódico a la Dirección sobre avances, costes y posibles riesgos. Asegurar la calidad de los trabajos y el cumplimiento normativo (seguridad laboral, normativa urbanística, licencias). Resolver incidencias técnicas, económicas o de coordinación que surjan en el transcurso de las obras. Participar en reuniones de obra con clientes, arquitectos y dirección facultativa. Perfil requerido: Formación en Arquitectura Técnica, Ingeniería de la Edificación, Ingeniería Civil o similar. Experiencia mínima de 3-5 años gestionando proyectos de construcción (preferiblemente residenciales y de alto nivel). Conocimiento sólido de control de costes, presupuestos y planificación de obra. Capacidad para coordinar varios proyectos en paralelo. Habilidades de liderazgo, comunicación y negociación con clientes y subcontratas. Manejo de software de gestión de obras y control de costes (TCQ, Presto, Excel avanzado o similares). Competencias clave: Organización y visión global del proyecto. Orientación a resultados y control financiero. Resolución de problemas bajo presión. Capacidad de negociación y gestión de equipos.