Service Management Lead – Madrid
hace 4 días
Madrid
HIGHLIGHTS • 📍 Location: Madrid, covering 4–5 sites in and around the city, • 📄 Contract: Freelance, minimum 6 months, • 🌍 USP: A highly dynamic role with significant stakeholder management, acting as the single point of contact for all service management matters at the sites YOUR ROLE As Service Management Lead, you will be the SPOC for the business on all topics related to IT service management across the Madrid sites. Your mission is to ensure stakeholders are satisfied with IT services, remove bottlenecks, and coordinate effectively with technical teams to resolve issues. You make sure stakeholders are heard, issues are resolved, and projects move forward. This is a hands-on service delivery role where you will bridge business needs and IT execution. You will not manage vendors or contracts, but you will make sure actions move forward, incidents are addressed, and services meet business expectations. Key responsibilities include: • Acting as the on-site focal point for business, facility management, and IT service management, • Following up on incidents and service requests (e.g., PC replacements, Microsoft support, Wi-Fi, network/firewall issues) and ensuring smooth resolution by technical teams, • Reviewing ticket and incident reports, identifying trends, and coordinating improvements, • Supporting local projects and transformations, making sure IT services align with business needs and changes are well-communicated, • Building strong working relationships with stakeholders and ensuring end-user satisfaction, • Maintaining oversight of service quality and proactively removing obstacles that block progress YOU We are looking for a professional with: • Strong background in IT service delivery, technical support leadership, or experience as a project leader/coordinator in IT-related environments, • Fluency in both Spanish and English – able to communicate effectively with business and IT teams alike, • A customer-facing, problem-solving mindset with the ability to rationalize requests and communicate clearly afterward, • Understanding of technical domains (networks, firewalls, laptops, Microsoft environments) to manage issues without performing the technical work yourself, • Strong stakeholder management skills and the ability to navigate a large, complex organization THE OFFER • Freelance contract, minimum 6 months (with possible extension), • Onsite presence in Madrid with responsibility for 4–5 sites, • Senior-level responsibility in a visible, business-critical role, • Competitive daily rate (budget flexible, senior candidates encouraged to apply), • A highly dynamic environment with broad stakeholder interaction and impact HOW TO APPLY Interested? Send your CV or questions to
Entrevistas hoy
42 Calle de Alcalá, 28014, Madrid