Technical Customer Support Advisor (Hybrid)

REMOTE POSITION About position Answering Inbound calls with a repair requests for appliances. You should have a strong commercial profile, capable of making sales and hitting targets. Adding to this, you will also be responsible for the Customer Service and claim handling of our services. You will part of a Benelux team that shows best practice and tests new products and material. Your tasks Answer inbound calls in native language (dutch) Register new appliances for consumers calling in Capture and confirm appliance registration details Explain legal warranties and offer additional insurance after registration Possess a strong commercial profile with sales knowledge and objection-handling skills Demonstrate excellent customer service skills and familiarity with working towards targets Adaptability to product changes and ability to communicate effectively Provide feedback on processes and best practices Manage registration of client appliances and their information Offer new or extended insurance options to clients Adhere to compliance standards and behaviors Your profile Fluent in the requested language (Dutch) Working proficiency in English Spanish would be a plus Able to effectively communicate to customers At least 6 months of sales experience Competent in the use of Microsoft packages Dynamic, rigorous, diplomatic and highly communicative Easy adaptable to different partners Teamwork Proactive Excellent customer service skills Benefits Good stable salary with high sales commissions Restaurant vouchers Company Health Insurance after one year Training sessions and wellbeing activities Young, dynamic, and international work atmosphere with comfortable work conditions Possibility of having English/Spanish classes Employee Support Programme Location Remote, Spain

📌 Acerca de la posición Como asesor/a técnico/a de atención al cliente, brindará asistencia técnica de primer nivel a nuestros/as clientes/as por teléfono y correo electrónico. Su función consistirá en apoyar a los clientes/as B2B (empresas) resolviendo problemas relacionados con sus transacciones de comercio electrónico en la plataforma. Investigará y solucionará problemas de cuentas y pagos, garantizando relaciones sólidas con los clientes mediante un seguimiento rápido. ✔️ Tu papel Como asesor/a de servicio al cliente, su deber principal será brindar un soporte excepcional a los clientes/as atendiendo consultas técnicas y administrativas por teléfono, chat y correo electrónico. Esto implicará ayudar a los clientes/as con la instalación y configuración de sus terminales o soluciones de pago en línea, resolver cualquier problema informado y fomentar relaciones sólidas con los clientes. ➡️ Tu perfil Habla alemán u holandés con fluidez Dominio laboral en inglés. Lo ideal es que traigas experiencia de un entorno de call center, Poseer excelentes habilidades comunicativas e interpersonales, Mantener una mentalidad positiva y adaptable. Orientado/a al trabajo en equipo con un gran interés en la tecnología. Orientado/a al servicio de atención al cliente y con capacidad para gestionar conflictos de forma constructiva. ✅ Beneficios Formación remunerada Salario base basado en el mercado con bonificación Beneficios para empleados como tarjetas de comida, tarjetas de transporte y seguros privados. Oportunidades de crecimiento Posición híbrida 📍Ubicación Barcelona, ​​España

Your role Are you passionate about technology and the web? Do you love using products that make a difference in the digital world? If you’re tech-savvy, creative, outgoing, and thrive in a fast-paced, dynamic environment, we have an exciting opportunity for you! We are seeking a talented team of professionals to contribute to business growth by optimizing digital advertising campaigns. As a Digital Marketing Consultant, you will work closely with businesses and marketing agencies to find the best advertising solutions. You’ll collaborate with a range of advertisers to deliver tailored digital strategies that drive their success. This role involves working towards individual sales targets as part of a larger team, helping to expand the client base across EMEA while positively influencing the digital marketing landscape. Key Responsibilities Develop creative strategies to improve relationships with clients and agencies by offering performance-boosting suggestions and promoting additional products. Provide strategic advice to help businesses and agencies maximize their advertising investments. Meet and exceed assigned sales targets while delivering an exceptional customer experience. Proactively communicate with customers via phone, video conference, and email. Requirements Proficiency level of French Ability to speak and write English fluently and idiomatically BA/BS degree or equivalent practical experience 6 months – 1 Year of experience in advertising, PPC Campaigns 6 months – 1 year of experience in outbound sales (preferably B2B) A team player with strong leadership, analytical and communication skills Passionate about Marketing, technology and online Advertising, with a desire to learn and develop Benefits Relocation package Introduction training and specific sales training + A permanent presence of coaches who will facilitate your personal and professional development Established a career path to grow within the project Employment with the world’s largest provider of contact centre services Excellent work environment, great colleagues, social arrangements and personal development Permanent contract Location Barcelona, Spain

Key Responsibilities If you’re passionate about marketing and sales, tech-savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you! ✔️ Requirements Proficiency level of German Ability to speak and write English fluently and idiomatically BA/BS degree or equivalent practical experience 1 year of experience in outbound sales (preferably B2B) A team player with strong leadership, analytical and communication skills Passionate about Marketing, technology and online Advertising, with a desire to learn and develop Benefits Introduction training and specific sales training A permanent presence of coaches who will facilitate your personal and professional development Established a career path to grow within the project Employment with the world’s largest provider of contact centre services Excellent work environment, great colleagues, social arrangements and personal development Indefinite contract Location Barcelona, Spain

Descripción de la Vacante: Como Representante de Servicio al Cliente, serás la cara amigable de nuestra empresa, interactuando de manera directa con nuestros clientes para ofrecer un servicio excepcional. Tu principal responsabilidad será asegurar la satisfacción del cliente, gestionando consultas, resolviendo problemas y brindando asistencia de manera eficiente. Responsabilidades de customer service Atender y resolver consultas de los clientes a través de diversos canales de comunicación, como teléfono, correo electrónico, chat en línea y whatsapp Proporcionar información precisa sobre productos, servicios y políticas de la empresa. Gestionar y resolver problemas de los clientes de manera oportuna y efectiva. Retrasos, equivocaciones de producto… Registrar y documentar de manera precisa todas las interacciones con los clientes en el sistema. (zendesk) Colaborar estrechamente con otros departamentos para garantizar una resolución adecuada de problemas. Logística, cocina, ventas, producto. Mantener un conocimiento actualizado de los productos y servicios de la empresa para brindar asesoramiento informado. Identificar oportunidades para mejorar los procesos y la satisfacción del cliente. Controlar y mejorar continuamente el Net Promoter Score (NPS) como indicador clave de la satisfacción del cliente. (Actualmente con el programa de OPINAT) Otros También nos ayudaras con algunas otras tareas administrativas. Requisitos: Habilidades excepcionales de comunicación verbal y escrita: castellano, catalán e inglés. Experiencia previa en servicio al cliente. Capacidad para trabajar de manera efectiva en un entorno de ritmo rápido. Empatía y habilidades para manejar situaciones delicadas. Conocimiento básico de sistemas informáticos y software de oficina. (zendesk y experiencia previa en NPS) Orientado/a a resultados y comprometido/a con la excelencia en el servicio. Únete a nuestro equipo y contribuye a crear experiencias positivas para nuestros clientes. Horario de trabajo: Posición presencial en nuestras oficinas de 22@. Carrer de veneçuela 122. LUNES A JUEVES Lunes a Jueves: de 8:00 a 17:30h (con 1h de break al día, desayunos, cafés, comida..) VIERNES Viernes: 8:30h a 15:30h (con 30 minutos para comer) Beneficios: - Café gratuito en la empresa - Comida diaria en la ofi equivalente a 2.000€ - Descuento en productos NRF - Tarjeta cobee opcional - Contrato indefinido de 40h semanas de lunes a viernes - Salario: 21.392 (12 pagas)

We are seeking a highly motivated and sociable Customer Service Representative to join our team in Barcelona. The ideal candidate will have excellent communication skills and a strong ability to connect with customers from diverse backgrounds. If you are enthusiastic, customer-oriented, and fluent in multiple languages, we want to hear from you!

Desde Eurofirms buscamos incoporar a una persona para una mpresa del sector contact center que busca un/a customer service para el mercado hoalndés para trabajar en Barcelona y realizar las siguientes tareas: - Recepción de llamadas. - Gestión de incidencias. - Seguimiento de clientes. - Resolución de dudas. Requisitos: - Buscamos a una persona orientada al cliente, empática y organizada. - Valorable residencia cercana al puesto de trabajo. Horario: Jornada completa de 39 horas semanales entre lunes y domingo en horario entre 09:00h y 21:00h con los descansos establecidos por ley.

Do you have experience as a Customer Service? Do you have a native level of Dutch? If so, this offer is for you! OUR CLIENT: Leading company in its sector with more than 20 years which specializes in enhancing business performance through digitalization solutions. They offer tailored solutions in areas such as Front Office, Consulting and Innovation, and Back Office and Business Processes. With a presence in 8 countries and 18 production sites, they provide multilingual support in 18 languages using a blend of human intelligence, emotional intelligence, and artificial intelligence. YOUR FUNCTIONS: In the reservations/booking department you will be in charge of the following tasks: - Customer service to resolve guest queries via telephone and/or email. - Provide accurate information about the resort's facilities, activities and services. - Assist guests in booking accommodation, meals and leisure activities. - Manage incidents and complaints. POSITIONS REQUISITES: Formación: Bachillerato Idiomas: Holandés: C2 Conocimientos: customer serivce What we need from you: - Fluency in Dutch and English is a must. - Previous customer service experience would be an asset, preferably in a hospitality or tourism environment. - Excellent communication and interpersonal skills. - Strong problem solving skills and proactive approach to customer satisfaction. - Ability to multi-task and prioritise responsibilities in a fast-paced environment. - Proficient in basic computer applications (e.g. Microsoft Office, reservation systems). YOUR BENEFITS: What we offer: - Contract: 6 months temporary contract with the company (possibility of a permanent contract afterwards) - Hours/Shifts: Monday to Sunday, 9am to 9pm, in two shifts and 2 weekends a month. - Saturdays from 9am to 7pm and Sundays from 10am to 5pm. - Salary: 22.000 gross euros yearly + 2K more of bonus. - Well located offices in Barcelona (between Llacuna and Bogatell)

Do you have experience as a Customer Service? Do you have a native level of Dutch? If so, this offer is for you! OUR CLIENT: Leading company in its sector with more than 20 years which specializes in enhancing business performance through digitalization solutions. They offer tailored solutions in areas such as Front Office, Consulting and Innovation, and Back Office and Business Processes. With a presence in 8 countries and 18 production sites, they provide multilingual support in 18 languages using a blend of human intelligence, emotional intelligence, and artificial intelligence. YOUR FUNCTIONS: In the reservations/booking department you will be in charge of the following tasks: - Customer service to resolve guest queries via telephone and/or email. - Provide accurate information about the resort's facilities, activities and services. - Assist guests in booking accommodation, meals and leisure activities. - Manage incidents and complaints. POSITIONS REQUISITES: Formación: Bachillerato Idiomas: Holandés: C2 Conocimientos: customer serivce What we need from you: - Fluency in Dutch and English is a must. - Previous customer service experience would be an asset, preferably in a hospitality or tourism environment. - Excellent communication and interpersonal skills. - Strong problem solving skills and proactive approach to customer satisfaction. - Ability to multi-task and prioritise responsibilities in a fast-paced environment. - Proficient in basic computer applications (e.g. Microsoft Office, reservation systems). YOUR BENEFITS: What we offer: - Contract: 6 months temporary contract with the company (possibility of a permanent contract afterwards) - Hours/Shifts: Monday to Sunday, 9am to 9pm, in two shifts and 2 weekends a month. - Saturdays from 9am to 7pm and Sundays from 10am to 5pm. - Salary: 22.000 gross euros yearly + 2K more of bonus. - Well located offices in Barcelona (between Llacuna and Bogatell)