CUSTOMER CARE INTERNSHIP – FULL TIME – POZUELO DE ALARCÓN - pozuelo de alarcón
hace 3 días
Madrid
At SKINVITY, we are building the leading brand in femtech and wellness technology. We develop high-end at-home devices with one clear mission: to enhance women’s wellbeing through innovation. As we continue to grow, we are looking for motivated, proactive individuals who want to learn and grow with us. We are seeking a Full-Time Customer Care Intern with a strong customer-centric mindset, attention to detail, and a genuine passion for delivering outstanding customer experiences. Your main mission will be to support our customers across Spain and Europe throughout their entire journey, ensuring a seamless, high-quality experience aligned with our brand standards. Responsabilidades • Deliver an exceptional customer experience with a friendly, empathetic, and solution-oriented approach., • Manage customer inquiries, questions, and incidents across all channels (email, social media, phone), ensuring timely responses in line with SLA commitments., • Provide proactive follow-up on all cases until full resolution, ensuring high customer satisfaction., • Handle and monitor logistics-related incidents (shipping, deliveries, returns), coordinating with partners when necessary., • Sales calls, • Cold calling and follow-up calls, • Phone-based sales and customer engagement, • Manage orders, exchanges, and returns through internal platforms., • Identify customer needs and provide personalized solutions and product recommendations., • Conduct customer advisory sessions via video calls or phone, guiding clients on product usage and maximizing their experience., • Develop in-depth knowledge of our product portfolio to provide accurate and valuable advice., • Identify opportunities to improve the customer journey and contribute with actionable insights., • Support high-demand periods (campaigns, promotions, Black Friday, Christmas, etc.)., • Track and analyze customer care metrics, contributing to continuous service improvement., • Collaborate closely with the team, aligning individual performance with overall team goals. Requisitos • Student in Business Administration, Marketing, or a related field., • Fluent in Spanish and English (spoken and written)., • Availability to start the internship., • Ability to sign an internship agreement with a university., • Strong digital skills and familiarity with social media., • Excellent communication and interpersonal skills., • Strong organizational, multitasking, and prioritization abilities., • Proactive, solution-oriented mindset with a strong customer focus. What we Offer • Learning opportunity in a fast-growing, dynamic company., • Hands-on experience in e-commerce and customer experience., • Schedule: 09:00 – 17:30, Monday to Thursday and Friday 14:30., • Monthly allowance: €900 gross., • One vacation day per month worked., • Real opportunities for future full-time integration., • Autonomy and continuous learning environment., • Office located in Pozuelo de Alarcón + 1 remote day per week.