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Client Service Manager - AIFMApplylocations: Valenciatime type: Full timeposted on: Posted Todayjob requisition id: JR-0024771FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market. We invest in our people, enabling you to develop your skills and build on your experience. If you like the idea of working for an ambitious and growing company, as part of a multicultural team, we are the place for you.# Job specification- Work proactively on a portfolio of clients to support the daily activities of the funds under management; - Act as main point of contact for the clients for day-to-day activities and resolution of any fund-related queries; - Set-up and leadAIFM service review calls with clients to maintain a strong relationship; - Establish and maintainexcellent relationships with each of the fund delegates including portfolio managers, investment advisors, administrators and depositaries, including participation of service provider quality calls; - Ensure compliance withinternal and external processes; - Maintain the Fund corporate calendar and monitor compliance with deadlines according to Fund corporate calendar and internal procedures; - Update internaldatabase on clients (static as well as dynamic) data by liaising internally with counterparties to verify and/or collect the required information; - Ensue all fundshave up-to-date policies and procedures that reflect on-going regulatory developments and any other requirements as determined by the Fund Boards, including the Operating Memorandum.- Prepare the Operating Memorandum and coordinate internal and external review of such document; - Liaise with internal teams to ensure compliance with internal procedures and their proper documentation, i.E. populate checklists, AML forms, UBO forms, other fund related reports with the support of the Client Service Manager; where needed, resolve with the help of the Client Service Manager issues on missing information; - Ensure all investor subscription documents incl. side letters are saved on client folder; - Manage investors side letter matrix and resolve any gaps on responsible parties or approaching deadline; - Where FundRock LIS acts as corporate secretary, liaise internally to collect Board pack relevant reports from internal departments and lead through the Board Meeting Agenda; - Present AIFM report inthe Board Meeting; - Ensure coordination and review of fund financial reports and long form reports; - Preparation of reportsfor Senior Management Committee (Conducting Officers), Board of Directors of the Fund/Management Company; - Prepare cash payment instructions for review and signature by the Client Service Manager; - Upload investorreports and target fund documentation to the investor portal; - Preparation ofpresentation materials for physical client visits; - Calculate and review client fees, create invoices and manage timely payment; - Identify opportunities to enhance the client relationship; - Support with adhoc projects.# Skills Required:- Academic degree, preferably in Finance or Economics; - Experience in the financial sector is of advantage; - Keen to furtherdevelop your practical knowledge of laws and regulations applicable to financial services, both within Luxembourg and other jurisdictions; - Strong commercial awareness, analytical and communications skills; - Good working knowledgein MS Office suite; - Fluent in English withexcellent written and oral communication skills.# What you will get in return- A genuinely unique opportunity to be part of an expanding large global business; - A friendly, co-operative and supportive environment; - Training and development opportunities.As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.#J-18808-Ljbffr

Location: Spain / Madrid / Hybrid / Remote Language: Spanish Mandatory Team: Client Services Welcome to Maisa – Making AI Accountable! Our agentic process automation platform helps enterprises automate complex, decision-heavy processes that traditional automation can’t handle and Gen AI can’t be trusted with. We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibility and control to your most complex processes. Powered by a new kind of computing platform, Maisa combines AI-driven problem solving with programmatic execution, so every action is reliable, auditable, and built for enterprise scale. About The Role Our Technical Account Managers play a crucial client-facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers. You’ll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients. Whilst this role can be remote, based anywhere in Spain, you can expect 25% travel time on-site with customers and Maisa offices. What You’ll Do Implementation & Delivery Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transfer Program Management & Governance Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders Identify and mitigate implementation risks through proactive program management Enablement & Adoption Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities Stakeholder Management Serve as primary point of contact for technical and operational issues during implementation Facilitate cross-functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagement What You’ll Bring Key Requirements Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale Strong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C‑suite Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor’s degree in Computer Science, Information Systems, or related field Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies Excellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders Business proficiency in Spanish and English; additional European languages a plus Ability to travel up to 25% of the time Desired Qualities Hands‑on experience with enterprise automation platforms (Ui Path, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile) Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizations Self-starter who thrives in fast‑paced, founder‑led environments with comfort navigating ambiguity and creating structure in undefined scenarios Strong analytical skills for tracking program metrics and demonstrating customer value Willingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impact Why Join Maisa You will be joining one of Europe’s most exciting early-stage AI start‑ups, where you’ll have the opportunity to work with cutting‑edge Agentic Process Automation that’s reshaping how enterprises approach AI deployment. You will get to directly influence how major multinational organizations transform critical business processes, working on genuinely differentiated technology that solves real enterprise AI challenges. Following our recent $25m Seed Round, we’re scaling quickly and realizing significant enterprise traction. This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development. Maisa is committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. #J-18808-Ljbffr

Technical Account ManagerLocation: Spain / Madrid / Hybrid / RemoteLanguage: Spanish MandatoryTeam: Client ServicesWelcome to Maisa - Making AI Accountable!Our agentic process automation platform helps enterprises automate complex, decision-heavyprocesses that traditional automation can’t handle and GenAI can’t be trusted with.We enable organizations to scale operations, resist hallucinations, and bring end-to-end visibilityand control to your most complex processes.Powered by a new kind of computing platform, Maisa combines AI-driven problem solving withprogrammatic execution, so every action is reliable, auditable, and built for enterprise scale.About the role…Our Technical Account Managers play a crucial client facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform, contributing significantly to ensuring the success of key enterprise customers. You'll manage the full lifecycle of customer deployments, from leading discovery processes, through initial technical implementation and on to broad organizational adoption. TAMs provide program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments and stakeholders while ensuring consistent value delivery and transformative results for clients.Whilst this role can be remote, based anywhere in Spain, you can expect 25% travel time on-site with customers and maisa offices.What you’ll do…Implementation & DeliveryLead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirementsCoordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transferProgram Management & GovernanceEstablish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholdersIdentify and mitigate implementation risks through proactive program managementEnablement & AdoptionDevelop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practicesBuild and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunitiesStakeholder ManagementServe as primary point of contact for technical and operational issues during implementationFacilitate cross-functional collaboration between customer teams and maisa AI resources, driving stakeholder engagementWhat you’ll bring…Key Requirements:Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scaleStrong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suiteSolid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor's degree in Computer Science, Information Systems, or related fieldDemonstrable experience leading discovery processes and process mapping using various frameworks and methodologiesExcellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholdersBusiness proficiency in Spanish and English; additional European languages a plusAbility to travel up to 25% of the timeDesired QualitiesHands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile)Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizationsSelf-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenariosStrong analytical skills for tracking program metrics and demonstrating customer valueWillingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impactWhy join Maisa!You will be joining one of Europe’s most exciting early-stage AI start-ups, where you’ll have theopportunity to work with cutting-edge Agentic Process Automation that’s reshaping howenterprises approach AI deployment. You will get to directly influence how major multinationalorganizations transform critical business processes, working on genuinely differentiatedtechnology that solves real enterprise AI challenges.Following our recent $25m Seed Round, we’re scaling quickly and realising significant enterprise traction. This is your opportunity to help solve real AI enterprise challenges, working alongside deep technical and industry experts, where you will be challenged daily and expedite your learning and development.Maisa is committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.C#J-18808-Ljbffr