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AsHead of Consulting & Support for Spain , you will be at the heart of Silae’s growth journey, driving excellence in customer experience and operational integration following the acquisition of two companies (Summar & Denario). Your mission: to unify, empower, and elevate our Consulting & Support teams, ensuring that we not only meet but exceed expectations in this critical market. You will: • Lead and inspire a team of 20+ professionals, fostering a high-performance culture rooted in collaboration, accountability, and innovation., • Design and implement the ideal organizational structure for the post-acquisition Spanish operation, ensuring seamless integration and clarity of roles., • Define and implement the needed SLA’s to balance our need to grow while providing the needed consulting service for our existing base., • Foster productization of our solutions to help the business scale, • Identify and activate key efficiency levers to accelerate time-to-value and boost team productivity., • Evaluate, strengthen, and scale operational processes to ensure full team ownership and maximum efficiency., • Analyse current and future customer needs, ensuring our services and solutions remain ahead of the curve., • Streamline onboarding journeys , designing scalable and efficient paths to accelerate customer adoption and satisfaction., • Drive strategic initiatives aligned with Silae’s long-term vision for Spain., • Foster strong cross-functional alignment with key departments: • Product: Drive roadmap alignment through customer & market feedback., • Sales: Ensure seamless collaboration on renewals, upsell, and client health., • HR: Partner on talent acquisition and team development., • Finance: Support robust reporting and operational planning. ️ What We’re Looking For • Proven Leadership: 6+ years leading consulting & support teams , including at least 4 years leading teams in high-growth tech or SaaS environments., • Strategic & Analytical Mindset: Demonstrated success in designing and executing strategic plans, identifying core business challenges, and implementing scalable solutions., • Industry Knowledge: Experience in Fintech is highly valued; payroll management expertise is a strong plus., • Growth Orientation : A track record of launching and scaling initiatives that drive customer satisfaction, retention, and revenue growth., • Problem Solving Excellence : Ability to identify bottlenecks across the onboarding and support journey and implement impactful solutions., • Influence & Gravitas : Skilled in leading cross-functional teams and engaging with senior stakeholders., • Strategic Execution : Comfortable navigating from big-picture vision to hands-on implementation, using both qualitative insights and data analytics to inform decisions., • Process & Automation Expertise : Experience in process re-engineering and automation to drive efficiency and improve user experience., • Product Collaboration: Ability to surface productization and drive implementation in line with customer and business priorities., • Change Leadership: Deep experience driving organizational change, aligning stakeholders, and navigating complexity with confidence., • Team-First Mentality: A collaborative leader with genuine enthusiasm, strong interpersonal skills, and a drive to elevate those around you., • Scale-Up Experience: Experience operating in fast-paced, rapidly scaling SaaS or Fintech environments is a strong advantage., • Availability to be present in both our offices (Reus & Sabadell) Compensation: Competitive salary (Fix + Variable): ???? Health: Medical insurance Build the future of Silae Spain: This is a Key Role for Silae Spain following the recent acquisitions, you will be at the heart of decisions that will shape the future of the company itself Career Development: Our ambition for the coming years implicates a drastic growth in every single aspect of this role responsibilities and resources allocated Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency. #J-18808-Ljbffr