Customer Support Specialist
1 day ago
la Roca del Vallès
Customer Support Specialist – Order Processing, Planning & Logistics About Multi-Wing Multi-Wing is a fast-growing, multinational company at the forefront of the ventilation and HVAC industry. With a strong focus on innovation, operational excellence, and customer satisfaction, we serve a wide range of industrial applications worldwide. We are strengthening our Customer Support Team and are looking for a Customer Support Specialist – Order Processing, Planning & Logistics. This is a key role at the intersection of customer service, order management, and logistics - with a strong focus on processing and planning orders in our ERP system - ensuring seamless execution from the moment a purchase order is received to the successful delivery of goods. What You’ll Be Doing • Act as the first point of contact for customer purchase orders (POs); validate, process, and maintain orders in the ERP (e.g., D365) with accurate master data, pricing, Incoterms, and tax details., • Plan each order in the system: confirm delivery dates, reserve/allocate inventory, sequence lines, and manage order promising (ATP/CTP) to align with production and logistics capacity., • Issue order acknowledgements and proactively communicate order status, changes, and delivery updates to customers., • Manage the end-to-end order fulfilment process – from PO reception to final shipment – coordinating with planning, warehouse, and production to secure material availability., • Working with and maintaining simple Bills of Materials (BOMs) for impellers., • Coordinate shipment planning and execution with carriers and freight partners to ensure on-time delivery., • Prepare and handle shipping documentation, including customs paperwork for international deliveries., • Monitor and resolve delivery issues, escalations, and customer complaints with a structured, proactive approach., • Collaborate cross-functionally (Sales, Finance, Logistics, Production) to streamline service and resolve blockers., • Maintain clean records and auditable trails in ERP/CRM; support continuous improvement of order-to-cash processes. What We’re Looking For Organized, customer-oriented, and hands-on professionals who enjoy owning processes end-to-end, thrive in dynamic environments, and deliver reliable results as part of a high-performing team. Requirements • 3+ years’ experience in customer support, order management, logistics coordination, or supply chain (industrial/manufacturing environment preferred)., • Proven experience processing and planning orders in an ERP (ideally Microsoft Dynamics 365 or similar), including delivery-date confirmation and inventory allocation., • Strong interpersonal, problem-solving, and stakeholder-management skills., • Excellent attention to detail; ability to manage multiple priorities under time pressure., • Fluent in English and Spanish (written and spoken)., • Proficiency in Microsoft Office; D365 experience is a strong plus. Nice to Have • Knowledge of international shipping, customs documentation, and Incoterms., • Familiarity with ATP/CTP, MRP, or basic production planning concepts., • Experience in customer logistics or post-order customer service roles., • Additional languages. What We Offer • A permanent position in a growing international company with a global footprint., • A collaborative, dynamic environment where your contributions matter., • Opportunities for career growth and continuous learning., • The chance to work in a purpose-driven team that values innovation and customer success.