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WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a dynamic and motivated Category Manager Logistic & Housing (Real Estate & Facilities Management) to join our team. This role will be responsible for the development and execution of category strategies that drive growth, savings, and continuous improvement. The Category Manager will work closely with the wider team to maximize customer value, implement cost-reduction strategies, foster supplier relationships, and ensure the effective management of inventory and product pricing. RESPONSIBILITIES ● Development of the commercial model to drive growth in savings. ● Development of category strategies which maximise customer value for money and a continuous improvement structure. ● Implement and promote transformation programmes with a strong communication plan to achieve a structured and resilient supply chain. ● Develop and implement cost-based reduction strategies capable of delivering annual target savings. ● Collaborate with the wider team to identify products with low demand and make recommendations. ● Conduct research and analyse trends and customer purchasing habits. ● Review sales data and competitor products. ● Develop strategies and set goals for the products, including marketing plans, managing budgets and promotional events and repositioning the products. ● Build effective supplier relationships and maintain communication. ● Manage the inventory to ensure there are enough products to meet customer demands. ● Consider lead times and monitor inventory levels. ● Create pricing plans for products and liaise with suppliers to reduce spend and to remain competitive. ● Present reports to the management team highlighting any trends or issues. REQUIREMENTS ● 3 to 5 years of experience as a Category Manager, preferably within Real Estate, Facilities Management, or related industries. ● Strategic Asset Management: Lead the corporate real estate portfolio, overseeing acquisitions, leasing, and asset development with a focus on value maximization and space efficiency. ● Strategic Procurement & Global Sourcing: Design and execute purchasing processes based on international standards (CPSM) and Total Cost of Ownership (TCO) analysis to generate annual savings. align operational goals with sustainability and social economy policies, ensuring a resilient and ethical supply chain. ● Financial Control & Reporting: Supervise CAPEX and OPEX budgets, performing comprehensive project tracking and risk assessment for data-driven decision-making. ● Stakeholder Leadership: Coordinate multidisciplinary teams and manage relationships with international partners, public institutions, and strategic private suppliers ● Fluent English and French is essential for coordinating with global networks and partners. ● Technical Skills: Proficiency in management tools such as SAP, Navision, advanced Excel, and data analysis software ● Certifications: Professional certification in CPSM (Certified Professional in Supply Management) and knowledge of LEED standards are highly valued.

Si te gusta el mundo digital y quieres trabajar gestionando contenidos web en un entorno estable, esta es tu oportunidad. Formarás parte de un equipo que mantiene portales web activos y funcionando al 100%, en un proyecto consolidado de Konecta, con teletrabajo y contacto directo con clientes internacionales. Funciones: -Contribuir y actualizar contenidos en portales web (públicos y privados) usando diferentes CMS. -Maquetar páginas: distribuir elementos y asegurar que todo se vea perfecto. -Revisar y validar contenidos en entornos de preproducción y producción. -Gestionar incidencias con clientes y proveedores tecnológicos (en inglés). -Apoyar a otras áreas internas con tareas administrativas y de contenidos. -Participar en reuniones diarias con el cliente (en inglés). ¿Qué buscamos? -Titulación en Comunicación, Marketing, Humanidades o similar. -Experiencia mínima de 1 año en gestión de contenidos web. -Conocimientos en CMS (Drupal, Liferay, AEM, Ez…). -Manejo de herramientas ofimáticas: Excel, Word, Outlook, PowerPoint. -Nivel de inglés C1 (oral y escrito; se realizará prueba). -Una persona comprometida, organizada y con buena actitud, capaz de trabajar bajo presión y cumplir deadlines. -Disponibilidad para guardias puntuales nocturnas entre semana y fines de semana (retribuidas). -Espacio adecuado en casa para teletrabajo y conexión a Internet estable (Konecta proporciona el equipo). -Preferencia por candidatos/as que residan en Madrid y alrededores, aunque se valoran otras comunidades. Valorables: -Conocimiento de Photoshop, Dreamweaver, Adobe Acrobat. -Experiencia con Jira, Workfront, Figma y nociones básicas de HTML. ¿Qué ofrecemos? -Salario: 23.000 € brutos al año. -Contrato: fijo-discontinuo en campaña estable. -Horario: 39 h/semana, de 9:00 a 18:00, con guardias nocturnas y fines de semana puntuales. -Lugar: teletrabajo con posibilidad de acudir algunos días al mes a la oficina en Madrid, según necesidad del servicio. -Incorporación prevista: 9 de marzo. Beneficios adicionales: -Entorno profesional y dinámico -Club de descuentos y beneficios -Acceso a formación online gratuita Somos una empresa comprometida con la igualdad de oportunidades entre mujeres y hombres, apostando por la igualdad en todas nuestras posiciones. ¿Te encaja? Postúlate y nos pondremos en contacto contigo para una entrevista online.

Konecta es una compañía líder en la prestación de servicios y soluciones digitales de customer management. Cuenta con más de 120.000 profesionales, que trabajan en 30 idiomas alrededor de 26 países. Konecta ofrece soluciones end-to-end que abarcan todo el ciclo de vida de los clientes, con una oferta omnicanal integrada y digital, con el fin de mejorar la eficiencia de sus procesos y acompañar la evolución de sus servicios, cubriendo la experiencia del cliente, la consultoría de reingeniería de procesos, las tecnologías digitales y de última generación y operaciones de clientes (Front y Back Office), entre otros. Clave en este proceso, ha sido la capacidad de Konecta para dar respuesta a la evolución de los mercados apostando fuertemente por la tecnología, estableciendo varios tech hubs, en los que se trabaja en desarrollos de automatización, robotización, servicios digitales, Big Data e Inteligencia Artificial. La compañía apuesta por un modelo de crecimiento empresarial sostenible, mediante la implantación de prácticas de gestión sustentadas en la rentabilidad, calidad, ética, transparencia, diversidad e igualdad de oportunidades, minimizando su impacto en el medioambiente y colaborando con el desarrollo comunitario. Con sede en Madrid, genera unos ingresos globales de 2.000 millones de euros con más de 500 clientes, entre los que se encuentran las principales empresas de telecomunicaciones, energía, banca, automoción y movilidad, e-commerce y retail. ¿Estás listo para liderar la estrategia operativa de nuestras cuentas clave? En Konecta buscamos un/a Account Manager con visión 360º para ser el motor que transforme las necesidades de nuestros clientes en éxitos reales. Tu misión será garantizar el equilibrio perfecto entre la excelencia en el servicio, la satisfacción del cliente y la rentabilidad del negocio. ¿Cuáles serán tus responsabilidades? • Liderazgo de Cuenta: Asumir la gestión integral del ciclo de vida del servicio, desde su implementación hasta su consolidación., • Socio Estratégico: Actuar como nexo principal entre el cliente y nuestros equipos operativos, interpretando el mercado para adaptar nuestras soluciones. ´- Control y Rentabilidad: Monitorizar KPIs de calidad y financieros, adelantándote a riesgos mediante planes de contingencia eficaces. • Impulso de Innovación: Detectar tendencias y oportunidades de mejora para mantener la ventaja competitiva de la cuenta. ¿Qué buscamos en ti? • Visión Estratégica y Analítica: Decisiones inteligentes basadas en datos., • Foco en Resultados: Orientación total a la creación de valor y rentabilidad., • Liderazgo Relacional: Capacidad para construir confianza y comunicar con intención., • Agilidad: Adaptación y liderazgo en entornos dinámicos y retadores. Tu Experiencia y Perfil: • Formación: Administración, Ingeniería, Marketing o Gestión de Proyectos., • Trayectoria: Experiencia previa como Account, Business o Service Manager, preferiblemente en entornos BPO, Consultoría o Servicios IT., • Gestión de KPIs, control de costes, negociación y gestión de riesgos., • Idiomas: Nivel de inglés B2. ¿Por qué unirte a nosotros? • Impacto Real: Gestión de proyectos estratégicos para marcas líderes a nivel global., • Autonomía: Libertad para proponer y ejecutar mejoras sobre tu unidad de negocio., • Crecimiento: Un entorno profesional que premia la iniciativa y el talento proactivo., • Flexibilidad y Cultura: presencial en nuestra oficina de Alcobendas de 9 a 18 L-V. Cultura orientada a las personas y resultados. Contrato indefinido. Salario: segun convenio en función del perfil. Posibilidades formativas y de desarrollo profesional dentro de la empresa. ¿Aceptas el desafío?

WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a dynamic and technically astute CX Consultant to join our growing team. In this role, you will serve as the technical bridge between our sales team and our clients, driving the adoption of cutting-edge Contact Center as a Service (CCaaS) solutions. While your primary focus will be designing and demonstrating complex architectures based on Genesys, we value versatility; experience with other market leaders like Five9 and Amazon Connect is highly desirable. RESPONSIBILITIES • Discovery & Strategy: Partner with Account Executives to conduct deep-dive discovery sessions, identifying customer pain points and business requirements to propose the optimal CCaaS strategy., • Solution Design: Architect high-level solutions primarily on the Genesys platform (Genesys Cloud CX), ensuring alignment with client infrastructure (CRM integrations, WFM, Reporting)., • Demonstrations: Deliver compelling, customized product demonstrations that showcase the value of the solution to C-level executives and technical stakeholders., • RFP/RFI Management: Lead the technical response for Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring accuracy and competitive positioning., • Market Versatility: Leverage knowledge of the broader CCaaS landscape (specifically Five9 and Amazon Connect) to perform competitive analysis and migration strategies., • Handover: Ensure a smooth transition from the sales cycle to the professional services/implementation team by providing detailed architectural documentation., • Close the Loop: Drive the evolution of our Service Portfolio by feeding market insights and technical learnings back to the team, effectively closing the feedback loop between Sales and Delivery REQUIREMENTS Required Qualifications • Experience: 3+ years of experience in a Pre-Sales, Solution Consulting, or Technical Sales role specifically within the Contact Center industry., • Genesys Expertise: Deep technical understanding and configuration knowledge of Genesys (Genesys Cloud CX certification is a strong plus)., • Language Skills: Bilingual proficiency (C1/C2 or Native) in English and Spanish is mandatory. You must be comfortable presenting technical concepts in both languages., • Communication: Exceptional presentation skills with the ability to simplify complex technical concepts for a business audience., • CX/CRM systems: experience with integration of CX/CRM systems Preferred Qualifications • Multi-Platform Knowledge: Hands-on experience or pre-sales familiarity with Five9 and/or Amazon Connect., • Technical Stack: Familiarity with WebRTC, SIP, API integrations (REST), and Cloud platforms (AWS, Azure)., • CX Technologies: Experience with conversational AI (Google CCAI, Lex), WFM tools, and CRM integrations (Salesforce, Zendesk, Microsoft Dynamics).

¡En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías! Gracias a nuestro equipo, cada vez son más las empresas que confían en nosotros/as para que podamos brindarles la mejor experiencia en cada interacción y en cada punto de contacto con sus clientes. Por ese motivo, buscamos personal para trabajar de integrador/a Selene en Teletrabajo y, ¡te estamos buscando! En cuanto el proceso de selección finalice, te brindaremos una completa formación tras la cual, día a día, irás creciendo personal y profesionalmente, siendo parte importante de mantenernos como empresa líder del sector del contact center y realizando funciones como: • Integrar Selene con otros aplicativos del cliente., • Análisis de procesos, definición funcional de las integraciones y realización de fase de pruebas., • Desarrollo de los parámetros necesarios para que la integración del sistema vaya según las necesidades y con el cumplimiento de normas y criterios establecidos. Para Konectar con el puesto y conseguir desarrollar tu máximo potencial, nos gustaría que contases con: -Titulación de FP o superior en informática, telecomunicaciones o área similar -Conocimientos en estándares de interoperabilidad: HL7, FHIR, Web Services... -Manejo de motores de integración: Rhapsody, OPENLink, Mirth... Otros requisitos que valoraremos serán: -Conocimientos de estándares de codificación: LOINC, SNOMED CT... -Conocimientos en comunicaciones y redes, LDAP, DA, etc. -Conocimientos en desarrollo de software: Java, Javascript, HTML... -Deseable experiencia de 1 año realizando las funciones indicadas. -Nivel B2 de inglés (uso de herramientas). -Trabajo en equipo y comunicación. -Metodológico/a y con capacidad de análisis. ¿Qué ofrecemos a nuestro nuevo talentoK? -Contrato Fijo discontinuo de 40h semanales. -Teletrabajo, a excepción de reuniones esporádicas a hospitales en Toledo para la recopilación de datos. -Jornada de lunes a viernes de 8 a 17h (con 1 hora de descanso para la comida). -Salario a convenir según perfil. • Club beneficios Konecta (portal exclusivo en el que podrás ahorrar en tus compras en ofertas y descuentos que hemos preparado con mucho mimo para ti) Somos una empresa comprometida con la igualdad de oportunidades entre mujeres y hombres, apostando por la igualdad en todas nuestra posiciones. ¡Anímate a Konectar!

¡En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías! Gracias a nuestro equipo, cada vez son más las empresas que confían en nosotros/as para que podamos brindarles la mejor experiencia en cada interacción y en cada punto de contacto con sus clientes. Por ese motivo, buscamos personal para trabajar de integrador/a Selene en Teletrabajo y, ¡te estamos buscando! En cuanto el proceso de selección finalice, te brindaremos una completa formación tras la cual, día a día, irás creciendo personal y profesionalmente, siendo parte importante de mantenernos como empresa líder del sector del contact center y realizando funciones como: • Integrar Selene con otros aplicativos del cliente. - Análisis de procesos, definición funcional de las integraciones y realización de fase de pruebas. - Desarrollo de los parámetros necesarios para que la integración del sistema vaya según las necesidades y con el cumplimiento de normas y criterios establecidos. Para Konectar con el puesto y conseguir desarrollar tu máximo potencial, nos gustaría que contases con: -Titulación de FP o superior en informática, telecomunicaciones o área similar -Conocimientos en estándares de interoperabilidad: HL7, FHIR, Web Services... -Manejo de motores de integración: Rhapsody, OPENLink, Mirth... Otros requisitos que valoraremos serán: -Conocimientos de estándares de codificación: LOINC, SNOMED CT... -Conocimientos en comunicaciones y redes, LDAP, DA, etc. -Conocimientos en desarrollo de software: Java, Javascript, HTML... -Deseable experiencia de 1 año realizando las funciones indicadas. -Nivel B2 de inglés (uso de herramientas). -Trabajo en equipo y comunicación. -Metodológico/a y con capacidad de análisis. ¿Qué ofrecemos a nuestro nuevo talentoK? -Contrato Fijo discontinuo de 40h semanales. -Teletrabajo, a excepción de reuniones esporádicas a hospitales en Toledo para la recopilación de datos. -Jornada de lunes a viernes de 8 a 17h (con 1 hora de descanso para la comida). -Salario a convenir según perfil. - Club beneficios Konecta (portal exclusivo en el que podrás ahorrar en tus compras en ofertas y descuentos que hemos preparado con mucho mimo para ti) Somos una empresa comprometida con la igualdad de oportunidades entre mujeres y hombres, apostando por la igualdad en todas nuestra posiciones. ¡Anímate a Konectar!

WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a dynamic and technically astute CX Consultant to join our growing team. In this role, you will serve as the technical bridge between our sales team and our clients, driving the adoption of cutting-edge Contact Center as a Service (CCaaS) solutions. While your primary focus will be designing and demonstrating complex architectures based on Genesys, we value versatility; experience with other market leaders like Five9 and Amazon Connect is highly desirable. RESPONSIBILITIES Discovery & Strategy : Partner with Account Executives to conduct deep-dive discovery sessions, identifying customer pain points and business requirements to propose the optimal CCaaS strategy. Solution Design : Architect high-level solutions primarily on the Genesys platform (Genesys Cloud CX), ensuring alignment with client infrastructure (CRM integrations, WFM, Reporting). Demonstrations: Deliver compelling, customized product demonstrations that showcase the value of the solution to C-level executives and technical stakeholders. RFP/RFI Management: Lead the technical response for Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring accuracy and competitive positioning. Market Versatility: Leverage knowledge of the broader CCaaS landscape (specifically Five9 and Amazon Connect) to perform competitive analysis and migration strategies. Handover: Ensure a smooth transition from the sales cycle to the professional services/implementation team by providing detailed architectural documentation. Close the Loop : Drive the evolution of our Service Portfolio by feeding market insights and technical learnings back to the team, effectively closing the feedback loop between Sales and Delivery REQUIREMENTS Required Qualifications Experience: 3+ years of experience in a Pre-Sales, Solution Consulting, or Technical Sales role specifically within the Contact Center industry. Genesys Expertise: Deep technical understanding and configuration knowledge of Genesys (Genesys Cloud CX certification is a strong plus). Language Skills: Bilingual proficiency (C1/C2 or Native) in English and Spanish is mandatory. You must be comfortable presenting technical concepts in both languages. Communication: Exceptional presentation skills with the ability to simplify complex technical concepts for a business audience. CX/CRM systems: experience with integration of CX/CRM systems Preferred Qualifications Multi-Platform Knowledge: Hands-on experience or pre-sales familiarity with Five9 and/or Amazon Connect. Technical Stack: Familiarity with WebRTC, SIP, API integrations (REST), and Cloud platforms (AWS, Azure). CX Technologies: Experience with conversational AI (Google CCAI, Lex), WFM tools, and CRM integrations (Salesforce, Zendesk, Microsoft Dynamics).

WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a dynamic and technically astute CX Consultant to join our growing team. In this role, you will serve as the technical bridge between our sales team and our clients, driving the adoption of cutting-edge Contact Center as a Service (CCaaS) solutions. While your primary focus will be designing and demonstrating complex architectures based on Genesys, we value versatility; experience with other market leaders like Five9 and Amazon Connect is highly desirable. RESPONSIBILITIES Discovery & Strategy : Partner with Account Executives to conduct deep-dive discovery sessions, identifying customer pain points and business requirements to propose the optimal CCaaS strategy. Solution Design : Architect high-level solutions primarily on the Genesys platform (Genesys Cloud CX), ensuring alignment with client infrastructure (CRM integrations, WFM, Reporting). Demonstrations: Deliver compelling, customized product demonstrations that showcase the value of the solution to C-level executives and technical stakeholders. RFP/RFI Management: Lead the technical response for Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring accuracy and competitive positioning. Market Versatility: Leverage knowledge of the broader CCaaS landscape (specifically Five9 and Amazon Connect) to perform competitive analysis and migration strategies. Handover: Ensure a smooth transition from the sales cycle to the professional services/implementation team by providing detailed architectural documentation. Close the Loop : Drive the evolution of our Service Portfolio by feeding market insights and technical learnings back to the team, effectively closing the feedback loop between Sales and Delivery REQUIREMENTS Required Qualifications Experience: 3+ years of experience in a Pre-Sales, Solution Consulting, or Technical Sales role specifically within the Contact Center industry. Genesys Expertise: Deep technical understanding and configuration knowledge of Genesys (Genesys Cloud CX certification is a strong plus). Language Skills: Bilingual proficiency (C1/C2 or Native) in English and Spanish is mandatory. You must be comfortable presenting technical concepts in both languages. Communication: Exceptional presentation skills with the ability to simplify complex technical concepts for a business audience. CX/CRM systems: experience with integration of CX/CRM systems Preferred Qualifications Multi-Platform Knowledge: Hands-on experience or pre-sales familiarity with Five9 and/or Amazon Connect. Technical Stack: Familiarity with WebRTC, SIP, API integrations (REST), and Cloud platforms (AWS, Azure). CX Technologies: Experience with conversational AI (Google CCAI, Lex), WFM tools, and CRM integrations (Salesforce, Zendesk, Microsoft Dynamics).

WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a dynamic and technically astute CX Consultant to join our growing team. In this role, you will serve as the technical bridge between our sales team and our clients, driving the adoption of cutting-edge Contact Center as a Service (CCaaS) solutions. While your primary focus will be designing and demonstrating complex architectures based on Genesys, we value versatility; experience with other market leaders like Five9 and Amazon Connect is highly desirable. RESPONSIBILITIES Discovery & Strategy : Partner with Account Executives to conduct deep-dive discovery sessions, identifying customer pain points and business requirements to propose the optimal CCaaS strategy. Solution Design : Architect high-level solutions primarily on the Genesys platform (Genesys Cloud CX), ensuring alignment with client infrastructure (CRM integrations, WFM, Reporting). Demonstrations: Deliver compelling, customized product demonstrations that showcase the value of the solution to C-level executives and technical stakeholders. RFP/RFI Management: Lead the technical response for Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring accuracy and competitive positioning. Market Versatility: Leverage knowledge of the broader CCaaS landscape (specifically Five9 and Amazon Connect) to perform competitive analysis and migration strategies. Handover: Ensure a smooth transition from the sales cycle to the professional services/implementation team by providing detailed architectural documentation. Close the Loop : Drive the evolution of our Service Portfolio by feeding market insights and technical learnings back to the team, effectively closing the feedback loop between Sales and Delivery REQUIREMENTS Required Qualifications Experience: 3+ years of experience in a Pre-Sales, Solution Consulting, or Technical Sales role specifically within the Contact Center industry. Genesys Expertise: Deep technical understanding and configuration knowledge of Genesys (Genesys Cloud CX certification is a strong plus). Language Skills: Bilingual proficiency (C1/C2 or Native) in English and Spanish is mandatory. You must be comfortable presenting technical concepts in both languages. Communication: Exceptional presentation skills with the ability to simplify complex technical concepts for a business audience. CX/CRM systems: experience with integration of CX/CRM systems Preferred Qualifications Multi-Platform Knowledge: Hands-on experience or pre-sales familiarity with Five9 and/or Amazon Connect. Technical Stack: Familiarity with WebRTC, SIP, API integrations (REST), and Cloud platforms (AWS, Azure). CX Technologies: Experience with conversational AI (Google CCAI, Lex), WFM tools, and CRM integrations (Salesforce, Zendesk, Microsoft Dynamics).

WHO WE ARE Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a dynamic and technically astute CX Consultant to join our growing team. In this role, you will serve as the technical bridge between our sales team and our clients, driving the adoption of cutting-edge Contact Center as a Service (CCaaS) solutions. While your primary focus will be designing and demonstrating complex architectures based on Genesys, we value versatility; experience with other market leaders like Five9 and Amazon Connect is highly desirable. RESPONSIBILITIES Discovery & Strategy : Partner with Account Executives to conduct deep-dive discovery sessions, identifying customer pain points and business requirements to propose the optimal CCaaS strategy. Solution Design : Architect high-level solutions primarily on the Genesys platform (Genesys Cloud CX), ensuring alignment with client infrastructure (CRM integrations, WFM, Reporting). Demonstrations: Deliver compelling, customized product demonstrations that showcase the value of the solution to C-level executives and technical stakeholders. RFP/RFI Management: Lead the technical response for Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring accuracy and competitive positioning. Market Versatility: Leverage knowledge of the broader CCaaS landscape (specifically Five9 and Amazon Connect) to perform competitive analysis and migration strategies. Handover: Ensure a smooth transition from the sales cycle to the professional services/implementation team by providing detailed architectural documentation. Close the Loop : Drive the evolution of our Service Portfolio by feeding market insights and technical learnings back to the team, effectively closing the feedback loop between Sales and Delivery REQUIREMENTS Required Qualifications Experience: 3+ years of experience in a Pre-Sales, Solution Consulting, or Technical Sales role specifically within the Contact Center industry. Genesys Expertise: Deep technical understanding and configuration knowledge of Genesys (Genesys Cloud CX certification is a strong plus). Language Skills: Bilingual proficiency (C1/C2 or Native) in English and Spanish is mandatory. You must be comfortable presenting technical concepts in both languages. Communication: Exceptional presentation skills with the ability to simplify complex technical concepts for a business audience. CX/CRM systems: experience with integration of CX/CRM systems Preferred Qualifications Multi-Platform Knowledge: Hands-on experience or pre-sales familiarity with Five9 and/or Amazon Connect. Technical Stack: Familiarity with WebRTC, SIP, API integrations (REST), and Cloud platforms (AWS, Azure). CX Technologies: Experience with conversational AI (Google CCAI, Lex), WFM tools, and CRM integrations (Salesforce, Zendesk, Microsoft Dynamics).

En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!Gracias a nuestro equipo, cada vez son más las empresas que confían en nosotros/as para que podamos brindarles la mejor experiencia en cada interacción y en cada punto de contacto con sus

Contribuir y actualizar contenidos en portales web (públicos y privados) usando diferentes CMS. Experiencia mínima de 1 año en gestión de contenidos web. Si te gusta el mundo digital y quieres trabajar gestionando contenidos web en un entorno estable, esta es tu oportunidad.

Club beneficios Konecta (portal exclusivo en el que podrás ahorrar en tus compras en ofertas y descuentos que hemos preparado con mucho mimo para ti). En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!Gracias a nuestro equipo, cada vez son

En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!Gracias a nuestro equipo, cada vez son más las empresas que confían en nosotros/as para que podamos brindarles la mejor experiencia en cada interacción y en cada punto de contacto con sus

En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!Gracias a nuestro equipo, cada vez son más las empresas que confían en nosotros/as para que podamos brindarles la mejor experiencia en cada interacción y en cada punto de contacto con sus

En Konecta, el talento marca la diferencia y sabemos que los grandes profesionales, hacen grandes compañías!. Para Konectar con el puesto y conseguir desarrollar tu máximo potencial, nos gustaría que contases con:. Club beneficios Konecta (portal exclusivo en el que podrás ahorrar en tus compra