Trabajos Limpieza en Madrid - Page 3Crear alertasJornada parcial

Position Summary: Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Night Housekeeping operation., 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected., 3. Ensures that all guest orders are handled quickly and knowledgeably., 4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night., 5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores., 6. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards and builds a report as a daily handover for the onboard management team with any night Suite Movements and occurrences., 7. To be fully knowledgeable of all in-suite services, amenities, functions and systems., 8. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance., 9. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application., 10. Ensures confidentiality when handling sensitive information., 11. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, performance/conduct concern notices, working/resting hours)., 12. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner., 13. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log., 14. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training)., 15. Maintains a consistent and fair corrective action system., 16. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps., 17. Ensures that the Silversea product and service standards and procedures are in place and maintained., 18. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed., 19. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Infection Control & Public Health standards, retaining training records as standard., 20. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities., 21. Ensures that all pantries and lockers are in compliance with Public Health standards at all times. 22. Demonstrates a high and consistent level of organization and management., 22. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service., 23. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions., 24. Communicates standards of performance to employees and trains employees effectively on them., 25. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer., 26. Strives to create and maintain a positive work environment., 27. Keeps self and team members aware of costs, budgets and monitoring procedures., 28. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation., 29. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department., 30. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control., 31. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew., 32. Controls and approves the night team overtime and working hours., 33. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required., 34. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs., 35. Observes and enforces uniform and grooming standards according to Company policies., 36. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions., 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures., 3. Participates in all mandatory training., 4. Leads by example by taking care of Health and Safety of self and others., 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. Qualifications: 1. Valid STCW95 certification., 2. Previous management/supervisory experience in a Housekeeping in a 5-star establishment, hotel or cruise ship for minimum of 2 years., 3. or equivalent experience in a 5-star establishment., 4. Excellent knowledge of cleaning standards, dispense, use and understand safe applications of cleaning chemicals., 5. Knowledge and experience of Public Health policies and procedures.

Sanitas Hospitales selecciona para el Servicio de Medicina Interna del Hospital Universitario Virgen del Mar (Madrid) Un/a Médico Especialista en Medicina Interna ( imprescindible vía MIR o especialidad homologada) Actividad a realizar: consultas de medicina interna y planta de pacientes del servicio de medicina interna hospitalizados. Ofrecemos contrato laboral indefinido a jornada completa. Retribución muy competitiva y excelente ambiente de trabajo.

BAI FORMACIÓN, busca incorporar un/a formador/a especializado/a en limpieza profesional, con experiencia demostrable en protocolos de higiene, desinfección y mantenimiento en centros educativos. Requisitos: • Experiencia profesional en el sector de limpieza., • Conocimientos actualizados sobre productos, maquinaria y normativa vigente., • Experiencia docente o habilidades pedagógicas., • Disponibilidad para impartir formación presencial/online (según necesidad). Funciones: • Impartir el curso siguiendo los contenidos establecidos., • Preparar materiales didácticos y actividades prácticas., • Evaluar el aprendizaje del alumnado.

¡Bienvenido/a a FCC medio Ambiente! FCC Medio Ambiente es la empresa líder de servicios medioambientales en España, referente en la gestión de servicios de recogida de residuos, mantenimiento y conservación de zonas verdes, limpieza viaria, mantenimiento de redes de alcantarillado, etc. Presentes en cerca de 5.650 municipios en 12 países, mejoramos la calidad de vida de más de 78 millones de personas en todo el mundo y contribuimos a la construcción de una sociedad sostenible y al cuidado del medio ambiente. Acerca del Rol Buscamos a un oficial de mantenimiento especialista en climatización que será responsable de garantizar el correcto funcionamiento de los sistemas térmicos y equipos HVAC presentes en la instalación, realizando tareas preventivas, correctivas y de supervisión en diferentes centros de trabajo en la Comunidad de Madrid. Responsabilidades Entre sus funciones destacan: • Detección de averías y anomalías en equipos de climatización, sistemas frigoríficos, ventilación, rooftop, enfriadoras y unidades de tratamiento de aire., • Realización de inspecciones periódicas de los sistemas HVAC siguiendo los protocolos establecidos y asegurando el cumplimiento normativo., • Verificación del estado y rendimiento de las instalaciones térmicas, garantizando su correcto funcionamiento y eficiencia energética., • Interpretación de esquemas frigoríficos y eléctricos, así como conocer en detalle las instrucciones técnicas de los equipos e instalaciones., • Diagnostico, reparación y sustitución de componentes en equipos de climatización: compresores, ventiladores, válvulas de expansión, sondas, termostatos, filtros, baterías, etc., • Colaboración en trabajos en equipo, especialmente en operaciones de intervención sobre maquinaria de gran tamaño (rooftop, UTAs, enfriadoras, aerotermos)., • Ejecución de las operaciones de mantenimiento preventivo y predictivo de climatización según los planes establecidos (limpieza de baterías, ajustes, comprobación de presiones y temperaturas, verificaciones eléctricas, etc.)., • Realización, cuando sea necesario, de tareas generales de mantenimiento (electricidad básica, fontanería, hidráulica) propias de un perfil polivalente, manteniendo la operatividad global de la instalación. ¿Qué necesitamos de ti? Formación requerida: • Formación técnica FP media o superior en climatización, frío industrial, instalaciones térmicas, mantenimiento o similar., • Conocimientos sólidos en Instalaciones Térmicas en Edificios (RITE) y/o instalaciones eléctricas aplicadas a sistemas HVAC., • Certificación de Gases Fluorados – Nivel Básico: manipulación de equipos con sistemas frigoríficos de cualquier carga., • Certificación de Gases Fluorados – Nivel Complementario: manipulación y carga de refrigerantes fluorados en todo tipo de sistemas., • Conocimiento de sistemas de climatización industrial y comercial (rooftop, VRF/VRV, multisplit, UTAs, fancoils, aerotermos)., • Conocimiento de circuitos frigoríficos, diagnóstico de presiones, temperaturas y consumos., • Conocimiento de electricidad aplicada a equipos HVAC (lectura de esquemas, instrumentación, maniobra y potencia)., • Conocimientos de fontanería y circuitos hidráulicos asociados (bombas, intercambiadores, válvulas, caudales)., • Conocimiento de protocolos de mantenimiento preventivo, correctivo y predictivo., • Conocimiento del uso de herramientas de diagnóstico: manómetros, recuperadoras, vacuómetros, analizadores eléctricos, sondas de temperatura, etc. Experiencia requerida: • Mínimo 1 año realizando tareas similares Idiomas requeridos: • Castellano nativo. Otros requisitos: • Estar en posesión de carnet B ., • Tener conocimientos informáticos: paquete Office Se ofrece: • Tipo de contrato: Indefinido, • Jornada: Completa (de lunes a domingo según cuadrante), • Salario: Según convenio colectivo aplicable., • Incorporación en un equipo profesional, con buen ambiente de trabajo posibilidades de desarrollo profesional en otros servicios o actividades., • Nuevos retos., • Trabajo en equipo., • Plan de formación continuo., • Incorporación inmediata. FCC Medio Ambiente es una empresa comprometida con la igualdad y diversidad, reconocida con el Distintivo Igualdad en la Empresa (DIE). Todo el proceso de selección se realiza respetando la igualdad de trato y no discriminación por razón de género, discapacidad, orientación sexual, raza, religión o cualquiera otra circunstancia protegida por la Ley. ¿Aceptas el reto? ¡Te estamos buscando! • Únete a nuestro equipo, ahora es el momento-

Sobre la Empresa Desde Jomar Seguridad, empresa filial del Grupo Elecnor especializada en sistemas de protección contra incendios y seguridad, buscamos incorporar a un/a Oficial de Mantenimiento PCI para unirse a nuestro equipo de servicios y gestión de instalaciones en Madrid. Si eres especialista en Sistemas de Protección Contra Incendios, cuentas con experiencia en el sector y buscas estabilidad en una gran compañía de referencia, queremos conocerte. Sobre el Rol ¿Cuáles serán tus funciones principales? Responsabilidades Mantenimiento preventivo y correctivo de sistemas de protección contra incendios (tanto sistemas activos como pasivos). Revisión, pruebas y reparación de sistemas de detección (centrales, detectores, pulsadores) y de extinción (BIEs, hidrantes, rociadores, grupos de presión). Localización y resolución de averías eléctricas e hidráulicas asociadas a los sistemas de PCI. Cumplimentación de partes de trabajo técnicos y reportes de actividad a través de herramientas digitales. Asegurar el cumplimiento de la normativa vigente (RIPCI) y los estándares de seguridad y salud en el trabajo. Calificaciones Experiencia: Mínimo 2-3 años realizando funciones similares como Oficial de mantenimiento PCI. Formación: FP / Ciclo Formativo en Electricidad, Electrónica, Mecatrónica, Instalaciones Fluido-mecánicas o similar. Otros: Carnet de conducir B (imprescindible para desplazamientos en la Comunidad de Madrid). Habilidades Requeridas Persona resolutiva, con autonomía y clara orientación al cliente y a la prevención de riesgos laborales. Habilidades Preferidas Estar en posesión de las cualificaciones o carnés requeridos por el RIPCI (Reglamento de Instalaciones de Protección Contra Incendios). Formación en Prevención de Riesgos Laborales (PRL) específica del sector. Rango de Pago y Paquete de Compensación ¿Qué ofrecemos? Estabilidad laboral: Incorporación inmediata con contrato indefinido en un puesto estable. Proyecto sólido: Forma parte de Jomar Seguridad, integrándote en el entorno de una empresa multinacional de referencia como el Grupo Elecnor. Retribución: Salario a convenir en base a tu perfil y experiencia aportada + acceso a un paquete de retribución flexible. Herramientas: Vehículo de empresa, tarjeta de combustible y herramientas necesarias para el desempeño de tus funciones diarias. Declaración de Igualdad de Oportunidades Si cumples con los requisitos y buscas un proyecto sólido donde seguir creciendo profesionalmente, ¡inscríbete en nuestra oferta!

ESSENTIAL DUTIES AND RESPONSIBILITIES: Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function. Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with ISM/ISO and SQM (Safety Quality and Management) standards, USPH (United States Public Health) guidelines, Environmental, and Safety policies. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Develop, observe and evaluate staff and work procedures to ensure quality standards and service are met Presents overtime needs to Housekeeping Director for final approval. Collaborates with the Housekeeping Director, to review the requirements of the day’s schedules, guest requirements, guest comments and other related details. Perform daily meetings with staff to review changes and/or revisions to programming based on itinerary, weather conditions, demographics, etc. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. Is aware of, and/or acquires the necessary knowledge to follow the ship’s standard operations, to aid guests and crewmembers with inquiries. Responsible to conduct ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously. Responsible for attending meetings, training activities, courses and all other work-related activities as needed. Responsible for Sanitation Logs, SQM Logs. Achieving ratings/targets that are set by the company. Perform inventories of linen, amenities etc. once a month or as often as needed. Conduct /oversee on-the-job training with new hire SA and DKAT/SAT/ESAT/CCL on cross training. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. Creates and sends requisitions, views request estimates for product replacements, supplies, purchases, etc. and forwards to the Housekeeping Director for final approval. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. Mentors develop, motivate, discipline, and supply on-the-job training for staff to strengthen their current performance and preparation for future advancement. On a regular basis, meets with their staff, reviews the requirements of the day’s schedule, guest requirements and disseminates any other company related correspondence, notices, policies, procedures, training etc. Reviews schedule to estimate time requirements to ensure speed and efficiency. Meets with staff to review guest comments to implement revisions and improvements. KPI’s assigned to position/department. Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations about personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspect workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. In accordance with the Company's Service and Etiquette Philosophy program (WAYS), each employee shall always conduct oneself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow shipboard employees, in the presence of guests or in crewmember areas. Qualifications: One to two years housekeeping supervisory experience in an upscale hotel, resort, or cruise line (shipboard experience preferred). Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort, or cruise line (shipboard experience preferred) Knowledge of proper cleaning techniques, requirements and use of equipment. Knowledge of proper chemical handling. Ability to use customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Pillars of Safety, Service and Style Standards. Exceptional management skills in a multicultural and dynamic environment. Exceptional communication, problem solving, decision making and interpersonal skills. Superior customer service, teambuilding, and conflict resolution skills. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Strong planning, coaching, organizing, staffing, controlling, and evaluating skills. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation. Ability to communicate diplomatically with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions. Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing, and managing employees as they work. Ability to use and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs. Completion of high school or basic education equivalency needed.

Clínica capilar y de medicina estética en crecimiento busca incorporar Responsable de Clínica con clara orientación comercial y capacidad de liderazgo, en Torrejón de Ardoz. Funciones: • Gestión diaria de la clínica. • Coordinación y motivación del equipo. • Atención y seguimiento de pacientes. • Cierre de ventas de tratamientos y cumplimiento de objetivos. • Organización de agenda y mejora de resultados. Perfil: • Experiencia en gestión de clínicas o centros similares. • Perfil comercial, experiencia en ventas y cierre. • Liderazgo, organización y trato excelente al cliente. • Orientación a resultados. Ofrecemos: • Proyecto estable con crecimiento real. • Salario fijo + variable por objetivos. • Buen ambiente y desarrollo profesional. Envíanos tu candidatura.

Position Summary: Overall responsibility of delivering high quality, efficient, individualized and technically excellent butler and cleaning services in guest suites, public areas and back of house in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler and cleaning services by managing and overseeing the entire Housekeeping operation. 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up any issues found to ensure that standards are not affected. 3. Proactively interacts with all guests in order to identify their expectations and needs fulfilling them promptly. 4. Ensures in collaboration and practices good people management, maintaining proper conduct with all departments around the ship. 5. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. 6. Regularly monitors customer satisfaction and ensures personal responsibility and accountability. Reviews all mid cruise and end of cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise by cruise basis by guest rating scores. 7. Checks all VIP status and big suites on embarkation and ensures that all in-suite procedures are executed. Carries out random checks on all other suites on embarkation. 8. Supervises and ensures that an equitable In Port Manning schedule for the Housekeeping team is maintained and displayed in an area accessible to all team members. 9. Ensures confidentiality when handling sensitive information. 10. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, resting hours). Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance 11. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log and operational costs. 12. Follows Public Health requirements, Maintains logs, company product and service standards and procedures, ensuring the Silversea product and service standards and procedures are in place and maintained. 13. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 14. Maintains a consistent and fair corrective action system and demonstrates a high and consistent level of organization and management 15. Carries out turnaround crew meetings to ensure that all necessary information is properly communicated to all concerned. Ensures that all the Housekeeping team receive all the information they need to perform their duties, including guest numbers, VIP information and any information pertinent to the guest services. 16. Carries out regular inspections on the conditions of equipment, checking the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard. 17. Full cooperation to assign crew for loading duties, luggage embarkation and disembarkation. 18. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Public Health standards, retaining training records as standard. 19. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 20. Demonstrates a high and consistent level of organization and management. 21. Ensures that the Integrated Pest Management plan is in place and followed in all Housekeeping areas as per Silversea policy and procedures. 22. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the butlers. 23. Oversees and ensures an efficient and outstanding laundry service. 24. Supervises the flower decoration in the guest suites and public areas of the ship. 25. Strictly follows the Outbreak Response regulations and ensures that the entire Housekeeping team follow your instructions. 26. Ensures that new employees are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 27. Communicates standards of performance to employees and trains employees effectively on them. 28. Oversees all administrative aspects of the department. 29. Fully implements the performance review, cross and promotional training system and complies with the process. 30. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools. 31. Mentors the Butler Manager, utilizing effective delegation and preparing him/her for taking over the Chief Housekeeper responsibilities if necessary. 32. Keeps self and team members aware of costs, budgets and monitoring procedures. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas. Supervises and ensures that regular inventory spot checks are carried out in all Housekeeping areas. 33. Controls the cost of China, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 34. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 35. Participates in budget preparation as required by the Hotel Director. 36. Supervises and approves requisitions for consumables according to activity projections, accurately maintains PAR stocks onboard the vessels and adhering to Periodic replacement of durables. 37. Prepares cost productive orders for consumable and non-consumable items according to order schedule. 38. Controls and approves Housekeeping and Butler overtime and working hours. Making the best use of manpower, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant entries in the Time and Attendance system, and verifying any violations. 39. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance. 40. Displays a thorough knowledge of the ships daily activities to be able to advise the guests. 41. Practices preventative maintenance. 42. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 43. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. 44. Observes and enforces uniform and grooming standards according to Company policies. 45. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions. 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures. 3. Participates in all mandatory training. 4. Leads by example by taking care of Health and Safety of self and others. 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. 6. Implements and supports all Silversea initiatives and programs as requested by the corporate office. Performs related duties as required. Qualifications: 1. Valid STCW95 certification. 2. Previous Housekeeper Managerial or Butler Manager experience in a 5-star establishment, hotel or cruise ship for a minimum of 2 years. 3. Proven experience of budget and financial management within a hospitality environment. 4. Excellent knowledge of cleaning standards. 5. Knowledge and experience of Public Health policies and procedures.

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. 1. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house., 2. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards., 3. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently., 4. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning., 5. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division., 6. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis., 7. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.)., 8. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews., 9. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 10. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 11. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team., 12. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes., 13. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document., 14. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 15. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director., 16. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 17. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 18. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 19. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety., 20. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 21. Performs related duties as required. HIRING QUALIFICATIONS · Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. · Demonstrates strong results oriented management style with proven successes · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy · Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · Completion of high school or equivalent required; bachelors’ degree preferred Language Requirements: Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

¿Quieres formar parte del equipo de Serveo? Si quieres que cada día sea diferente, enfrentándote a nuevos desafíos y formando parte de un equipo que te permita desarrollar todas tus capacidades, ¡sigue leyendo! En Serveo somos un equipo multidisciplinar, diverso e inclusivo, formado por más de 45.000 profesionales. Somos un referente en servicios de transporte, salud, industria, facility management y energía ofreciendo soluciones integrales, innovadoras y sostenibles. Sonreímos al cambio y afrontamos juntos cada nuevo reto, impulsando la excelencia de nuestros servicios y fomentando el crecimiento de nuestros equipos en un extraordinario ambiente de trabajo. ¡Orgullosos/as de ser reconocidos como una de las 100 mejores empresas para trabajar en España por Forbes 2023 y por Actualidad Económica (El Mundo) como una de las 100 mejores empresas para trabajaren España 2024! Tu misión será gestionar los contratos dentro de su ámbito de gestión, coordinando las operaciones, el equipo de trabajo y las acciones comerciales con sus clientes, como máximo responsable de la cuenta de resultados y de acuerdo con las instrucciones de su superior jerárquico, para garantizar tanto el cumplimiento de los requerimientos técnicos y administrativos como la máxima satisfacción del cliente y facilitar el logro de los objetivos de la compañía en materia de crecimiento y/o rentabilidad. Funciones : Fomentar reuniones con los clientes actuales para, convirtiéndose en su socio de referencia en relación a los servicios prestados, para garantizar su satisfacción con los mismos e identificar otras posibles necesidades adicionales a satisfacer. Realizar la planificación del servicio, resolviendo las incidencias que puedan surgir y proponiendo mejoras en la ejecución, para garantizar el cumplimiento de los requerimientos del contrato y de los objetivos marcados por el superior. Elaborar el presupuesto anual, sus revisiones a lo largo del año y los cierres mensuales, analizando las desviaciones encontradas y proponiendo medidas correctoras, para garantizar un reflejo fi el de la evolución de cada contrato y el cumplimiento de los objetivos económicos marcados por su superior. Supervisar la contratación, gestión y formación de todos los empleados a su cargo, revisando las incidencias de nómina cuando sea preciso, para garantizar que se cuenta con el equipo de trabajadores adecuado para la prestación de los servicios encomendados. Impulsar una relación fluida con la Representación Laboral de los Trabajadores para facilitar un marco laboral que permita cumplir la prestación de los servicios de la forma más eficiente. Colaborar con el área de contratación en la elaboración de ofertas para contribuir con su conocimiento y experiencia a la adjudicación de nuevos contratos para la compañía. Requisitos: IMPRESCINBLE Titulación universitaria en ingeniería homologada en España Experiencia: 2 años gestionando equipos y contratos Nivel B2 de inglés Habilidades: foco en el cliente, orientación a resultados, colaboración, desarrollo de equipos, pensamiento crítico, creatividad y aprendizaje continuo. ¿Qué te ofrecemos? Contrato indefinido: te ofrecemos un proyecto a largo plazo en una empresa líder en servicios de infraestructuras. Flexibilidad para facilitar la conciliación. Serveo ha sido galardonada con el Certificado EFR de la Fundación Más Familia, por su implicación en la conciliación personal, familiar y laboral. Paquete retributivo competitivo. Desarrollo y proyección profesional: a través de la participación en proyectos transversales, formación y movilidad interna. Excepcional ambiente de trabajo , en el que te sentirás como ‘en familia’ desde el primer día. Despierta tu talento. Impulsa tu futuro. Supérate con nosotros. ¡Conócenos más entrando en: Personas | Serveo - Impulsores de un mejor futuro!

Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area. This position provides direct support to the Assistant Housekeeping Manager and Housekeeping Manager in ensuring the division’s objectives are met and the day-to-day operations in Accommodation, Pool, Public/ Crew areas are maintained to standard. Housekeeping Supervisor possess a keen understanding of the importance of exceptional service to ensure complete guest and team satisfaction while providing strong leadership to all team members. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Hiring Requirements: Minimum one year Housekeeping Supervisory experience a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) Language Requirements Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Clínica capilar y de medicina estética en crecimiento busca incorporar Responsable de Clínica con clara orientación comercial y capacidad de liderazgo, en Torrejón de Ardoz. Funciones: • Gestión diaria de la clínica. • Coordinación y motivación del equipo. • Atención y seguimiento de pacientes. • Cierre de ventas de tratamientos y cumplimiento de objetivos. • Organización de agenda y mejora de resultados. Perfil: • Experiencia en gestión de clínicas o centros similares. • Perfil comercial, experiencia en ventas y cierre. • Liderazgo, organización y trato excelente al cliente. • Orientación a resultados. Ofrecemos: • Proyecto estable con crecimiento real. • Salario fijo + variable por objetivos. • Buen ambiente y desarrollo profesional. Envíanos tu candidatura.

POSITION SUMMARY: 1. As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. 2. Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. 3. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. 4. This individual will take full ownership and accountability for the maintenance as well as the look and feel of his/her assigned area, that being assigned Stateroom or public spaces and will also ensure the flawless service in all Guest Areas. 5. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck. 6. This position provides direct support to the Housekeeping Manager in ensuring the division’s objectives are met and the day-to-day operations in both Housekeeping and Laundry are maintained to standard. 7. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities. 8. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. 9. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines. 10. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: External Candidate 1. Minimum one-year Housekeeping Managerial experience in a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees. 2. Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities. 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. 4. Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy. 5. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment. 6. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. 7. Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation. 8. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) 9. Completion of high school or equivalent required. 10. Demonstrates strong results oriented management style with proven successes. 11. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount. 12. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards. 13. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. 14. Ability to communicate diplomatically with managers, shipboard employees to resolve problems and negotiate amicable resolution to challenges. 15. Pass Omnia assessments, both Cognitive and Behavior

¿Quieres formar parte del equipo de Serveo? Si quieres que cada día sea diferente, enfrentándote a nuevos desafíos y formando parte de un equipo que te permita desarrollar todas tus capacidades, ¡sigue leyendo! En Serveo somos un equipo multidisciplinar, diverso e inclusivo, formado por más de 45.000 profesionales. Somos un referente en servicios de transporte, salud, industria, facility management y energía ofreciendo soluciones integrales, innovadoras y sostenibles. Sonreímos al cambio y afrontamos juntos cada nuevo reto, impulsando la excelencia de nuestros servicios y fomentando el crecimiento de nuestros equipos en un extraordinario ambiente de trabajo. ¡Estamos orgullosos/as de ser reconocidos como una de las 100 mejores empresas para trabajar en España por Actualidad Económica (El Mundo) en el 2024 y por Forbes en 2023 y 2025! Desde el área de Government de Serveo buscamos un/a técnico/a de negocio en Alicante para dar apoyo en la gestión de contratos de limpieza de interiores que llevará a cabo labores de administración y coordinación de personal, atención al cliente y control de costes. Tu rol consistirá en: Control de plantilla, control de cuadrantes, revisión de nóminas e introducción de incidencias en el sistema interno. Relación con cliente y plantilla. Supervisar el cumplimiento de políticas y procedimientos internos en materia de Prevención de Riesgos Laborales y Calidad y Medio Ambiente. Supervisar y analizar las compras descentralizadas de su ámbito de gestión para facilitar el control económico de los gastos vinculados a cada contrato. Supervisar la formación y KPIs. ¿Qué buscamos? Formación: grado en ADE , RRLL y RRHH o Ingeniería. Nivel de inglés: B2. Experiencia: no necesaria, variable experiencia previa en recursos humanos y/o atención al cliente. Habilidades: Capacidad de organización de personal y organización de tareas. Habilidades sociales en la atención al cliente y en la resolución de conflictos. Manejo de nóminas e incidencias de pago. ¿Qué te ofrecemos? Contrato indefinido : te ofrecemos un proyecto a largo plazo en una empresa líder en servicios de infraestructuras. Flexibilidad para facilitar la conciliación. Serveo ha sido galardonada con el Certificado EFR de la Fundación Más Familia, por su implicación en la conciliación personal, familiar y laboral. Paquete retributivo competitivo. Desarrollo y proyección profesional : a través de la participación en proyectos transversales, formación y movilidad interna. Excepcional ambiente de trabajo , en el que te sentirás como ‘en familia’ desde el primer día. Despierta tu talento. Impulsa tu futuro. Supérate con nosotros. ¡Conócenos más entrando en: Personas | Serveo - Impulsores de un mejor futuro !

POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. 3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation. 4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication. 5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities. 6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management. 7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines. 8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: 1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred). 2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent. 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. 4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues. 5. Knowledge of policies and practices involved in the human resources function. 6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) 7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R. 8. Demonstrates strong results oriented management style with proven successes. 9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount. 10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards. 11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. 12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges. 13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment. 14. Pass Omnia Assessment for Behavior and Cognitive Language Requirements Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Position Summary: Supervise daily operation of the laundry. Essential Duties and Responsibilities Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities. He/she must possess an adequate degree of technical proficiency; the ability to lead, manage and direct the crew members working in the laundry, assess methods and procedures, knowledge of equipment and supplies, and exercise good judgment on any corrective program. The Assistant Laundry Master is accountable to the Laundry Master and ultimately the Executive Housekeeper for the day-to-day supervision of the shipboard laundry facility The Assistant Laundry Master must have the ability to problem solve any operational issues or guest related situations. He/she must ensure the needs of the operation are met from a laundry perspective, including but not limited to bed linens ad towels for housekeeping, tablecloths and napkins for Food & Beverage and uniform washing, ironing, and dry cleaning for all crew, staff and officers. Liaise with Laundry Master, Executive Housekeeper and Facilities Manager to proactively maintain equipment as part of a preventative maintenance program, while ensuring any necessary repairs are completed in a timely manner. Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color. Assist Laundry Master in checking finished product at the end of each cycle to ensure that the desired result is achieved. Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range. Coordinates with the Laundry Master to ensure daily inspections take place to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature. When assigned by the Laundry Master, submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer. Coordinate cleaning of Non Logo uniform between Linen keeper and crewmember (there will be no charge if the item to be cleaned is verified by the Laundry Manager as a bone fide uniform item). All problem resolutions in the laundry must be directed to the Laundry Master and then escalated to the Executive Housekeeper as needed.Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction. Oversees the setting of formulas and cycles for types of linen and types of soil. Make sure all workers keep areas and equipment clean, sanitized and organized. Hiring Requirements: A minimum of two years of as Assistant Laundry Master on a 4 or 5-star hotel, cruise, or upscale industry.

Se busca operario senior de limpieza para limpieza de piscinas en domicilios de clientes. Requisitos: Obligatorio carnet de moto mínimo 125 cc, ya que los desplazamientos se realizarán en moto. Experiencia comprobada en limpieza y mantenimiento de piscinas. Conocimientos previos en limpieza y tratamientos del agua son valorados. Se valora hablar catalán. Horario: De lunes a viernes, de 8:00 a 13:00 y de 15:00 a 18:00. Contrato: A convenir (fijo discontinuo. El trabajo implica desplazarse a diferentes ubicaciones para realizar las tareas de limpieza. Es crucial tener el carnet de moto, ya que otros medios de transporte no son viables por la distancia entre clientes. Se trabajará 3 dias en sant cugat saliendo de la tienda que tenemos en sant cugat y 2 dias en Barcelona saliendo de la tienda que tenemos en barcelona Si no tienes carnet de moto 125 i/o no tienes experiencia de haber trabajado limpiando piscinas no te apuntes a esta oferta Nota: Personas sin experiencia o sin carnet de moto por favor abstenerse. El sueldo será acorde a la valía del candidato en 12 pagas.

Position Summary: Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Night Housekeeping operation. 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. 3. Ensures that all guest orders are handled quickly and knowledgeably. 4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night. 5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores. 6. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards and builds a report as a daily handover for the onboard management team with any night Suite Movements and occurrences. 7. To be fully knowledgeable of all in-suite services, amenities, functions and systems. 8. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance. 9. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application. 10. Ensures confidentiality when handling sensitive information. 11. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, performance/conduct concern notices, working/resting hours). 12. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 13. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log. 14. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 15. Maintains a consistent and fair corrective action system. 16. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps. 17. Ensures that the Silversea product and service standards and procedures are in place and maintained. 18. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed. 19. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Infection Control & Public Health standards, retaining training records as standard. 20. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 21. Ensures that all pantries and lockers are in compliance with Public Health standards at all times. 22. Demonstrates a high and consistent level of organization and management. 23. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service. 24. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions. 25. Communicates standards of performance to employees and trains employees effectively on them. 26. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer. 27. Strives to create and maintain a positive work environment. 28. Keeps self and team members aware of costs, budgets and monitoring procedures. 29. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation. 30. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department. 31. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 32. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 33. Controls and approves the night team overtime and working hours. 34. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. 35. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 36. Observes and enforces uniform and grooming standards according to Company policies. 37. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions. 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures. 3. Participates in all mandatory training. 4. Leads by example by taking care of Health and Safety of self and others. 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. Qualifications: 1. Valid STCW95 certification. 2. Previous management/supervisory experience in a Housekeeping in a 5-star establishment, hotel or cruise ship for minimum of 2 years. 3. or equivalent experience in a 5-star establishment. 4. Excellent knowledge of cleaning standards, dispense, use and understand safe applications of cleaning chemicals. 5. Knowledge and experience of Public Health policies and procedures.

POSITION SUMMARY Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Housekeeping operation. 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. 3. Ensures that all guest orders are handled quickly and knowledgeably. 4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night. 5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores. 6. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards 7. Builds a report as a daily handover for the Chief Housekeeper and Butler Manager with any night Suite Movements 8. Updates and maintains Silver Compass. 9. To be fully knowledgeable of all in-suite services, amenities, functions and systems. 10. Is a continual source of information, help and assistance to all guests and crew. 11. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance. 12. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application. 13. Ensures confidentiality when handling sensitive information. 14. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, working/resting hours). 15. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. 16. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log. 17. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 18. Maintains a consistent and fair corrective action system. 19. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps. 20. Ensures that the Silversea product and service standards and procedures are in place and maintained. 21. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard. 22. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire butler team is properly trained on Infection Control & Public Health standards, retaining training records as standard. 23. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 24. Ensures that all pantries are in compliance with Public Health standards at all times. 25. Demonstrates a high and consistent level of organization and management. 26. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service. 27. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions. 28. Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance. 29. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 30. Communicates standards of performance to employees and trains employees effectively on them. 31. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer. 32. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools. 33. Mentors the Senior Butler utilizing effective delegation and preparing him/her for taking over the Butler Managers responsibilities if necessary. 34. Keeps self and team members aware of costs, budgets and monitoring procedures. 35. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation. 36. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department. 37. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 38. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 39. Controls and approves the night team overtime and working hours. Making the best use of manpower by managing the hours worked by each crew member and monitoring the financial impact on the business, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant documentation and finding alternative solutions in case of an anticipated increase in overtime, in order to fully comply with Silversea policy and procedures at all times. Record keeping as standard. 40. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance. 41. Practices preventative maintenance. 42. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 43. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. 44. Accountable for meeting Public Health requirements. 45. Practices good people management, maintaining proper conduct with all departments around the ship. 46. Observes and enforces uniform and grooming standards according to Company policies. 47. All other duties as assigned. QUALIFICATIONS: Previous management/supervisory experience in a Housekeeping in a 5 star establishment, hotel or cruise ship or equivalent experience in a 5 star establishment. Excellent knowledge of cleaning standards. Knowledge and experience of Public Health policies and procedures. Able to dispense, use and understand safe applications of cleaning chemicals. Good working knowledge of Microsoft applications, Fidelio and hotel operating systems LANGUAGE REQUIREMENTS: Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Position Summary: Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Night Housekeeping operation. 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. 3. Ensures that all guest orders are handled quickly and knowledgeably. 4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night. 5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores. 6. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards and builds a report as a daily handover for the onboard management team with any night Suite Movements and occurrences. 7. To be fully knowledgeable of all in-suite services, amenities, functions and systems. 8. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance. 9. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application. 10. Ensures confidentiality when handling sensitive information. 11. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, performance/conduct concern notices, working/resting hours). 12. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 13. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log. 14. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 15. Maintains a consistent and fair corrective action system. 16. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps. 17. Ensures that the Silversea product and service standards and procedures are in place and maintained. 18. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed. 19. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Infection Control & Public Health standards, retaining training records as standard. 20. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 21. Ensures that all pantries and lockers are in compliance with Public Health standards at all times. 22. Demonstrates a high and consistent level of organization and management. 23. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service. 24. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions. 25. Communicates standards of performance to employees and trains employees effectively on them. 26. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer. 27. Strives to create and maintain a positive work environment. 28. Keeps self and team members aware of costs, budgets and monitoring procedures. 29. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation. 30. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department. 31. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 32. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 33. Controls and approves the night team overtime and working hours. 34. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. 35. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 36. Observes and enforces uniform and grooming standards according to Company policies. 37. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions. 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures. 3. Participates in all mandatory training. 4. Leads by example by taking care of Health and Safety of self and others. 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. Qualifications: 1. Valid STCW95 certification. 2. Previous management/supervisory experience in a Housekeeping in a 5-star establishment, hotel or cruise ship for minimum of 2 years. 3. or equivalent experience in a 5-star establishment. 4. Excellent knowledge of cleaning standards, dispense, use and understand safe applications of cleaning chemicals. 5. Knowledge and experience of Public Health policies and procedures.

Position Summary: Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Night Housekeeping operation. 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. 3. Ensures that all guest orders are handled quickly and knowledgeably. 4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night. 5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores. 6. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards and builds a report as a daily handover for the onboard management team with any night Suite Movements and occurrences. 7. To be fully knowledgeable of all in-suite services, amenities, functions and systems. 8. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance. 9. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application. 10. Ensures confidentiality when handling sensitive information. 11. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, performance/conduct concern notices, working/resting hours). 12. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 13. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log. 14. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 15. Maintains a consistent and fair corrective action system. 16. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps. 17. Ensures that the Silversea product and service standards and procedures are in place and maintained. 18. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed. 19. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Infection Control & Public Health standards, retaining training records as standard. 20. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 21. Ensures that all pantries and lockers are in compliance with Public Health standards at all times. 22. Demonstrates a high and consistent level of organization and management. 23. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service. 24. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions. 25. Communicates standards of performance to employees and trains employees effectively on them. 26. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer. 27. Strives to create and maintain a positive work environment. 28. Keeps self and team members aware of costs, budgets and monitoring procedures. 29. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation. 30. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department. 31. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 32. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 33. Controls and approves the night team overtime and working hours. 34. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. 35. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 36. Observes and enforces uniform and grooming standards according to Company policies. 37. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions. 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures. 3. Participates in all mandatory training. 4. Leads by example by taking care of Health and Safety of self and others. 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. Qualifications: 1. Valid STCW95 certification. 2. Previous management/supervisory experience in a Housekeeping in a 5-star establishment, hotel or cruise ship for minimum of 2 years. 3. or equivalent experience in a 5-star establishment. 4. Excellent knowledge of cleaning standards, dispense, use and understand safe applications of cleaning chemicals. 5. Knowledge and experience of Public Health policies and procedures.

INGESAN OHLA es la empresa líder en el sector de facilities management integrada en el grupo OHLA. Nuestra actividad se desarrolla en los sectores de limpieza, mantenimiento y eficiencia energética de inmuebles, atención a las personas y servicios urbanos, de acuerdo con criterios de sostenibilidad ambiental y eficiencia energética. Somos una compañía comprometida con la igualdad y la sostenibilidad, apostando por políticas de contratación que faciliten la inserción laboral de colectivos vulnerables. Creemos que el talento no entiende de géneros y por eso apostamos con fuerza por la Igualdad de oportunidades entre mujeres y hombres. Actualmente buscamos un/a TÉCNICO/A DE OFERTAS DE LIMPIEZA para unirse a nuestro equipo de MADRID y realizar las siguientes funciones: • Analizar los pliegos de condiciones. - Preparar y estudiar la documentación técnica y económica necesaria para la realización y presentación de las ofertas de servicios de limpieza interior de edificios y limpieza hospitalaria - Calcular las ofertas que posteriormente serán presentadas. - Presentar ofertas y asistir a las aperturas. - Analizar los contratos respecto a licitaciones anteriores. - Realizar visitas a los clientes para conocer las necesidades de los mismos en los centros que se licitan. - Realizar labores de investigación y recogida de datos sobre las posibles necesidades de los futuros clientes. - Analizar en profundidad las características del personal a subrogar por parte de la Empresa. - Cumplir con los objetivos marcados previamente por la empresa mediante la participación en la actividad comercial, y el cumplimiento de los principios de rentabilidad establecidos por la Organización. ¿Qué ofrecemos? - Contratación Indefinida. - Salario competitivo y acorde a tu experiencia. - Formar parte de un equipo orientado a la excelencia en los resultados. - Beneficios sociales como teletrabajo, flexibilidad horaria, jornada intensiva en verano, seguro médico... ¿Qué buscamos? - Titulación superior en ADE, Economía, o similar. - Experiencia de al menos 3 años elaborando licitaciones de Limpieza.

Position Summary: Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Night Housekeeping operation. 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. 3. Ensures that all guest orders are handled quickly and knowledgeably. 4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night. 5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores. 6. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards and builds a report as a daily handover for the onboard management team with any night Suite Movements and occurrences. 7. To be fully knowledgeable of all in-suite services, amenities, functions and systems. 8. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance. 9. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application. 10. Ensures confidentiality when handling sensitive information. 11. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, performance/conduct concern notices, working/resting hours). 12. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 13. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log. 14. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 15. Maintains a consistent and fair corrective action system. 16. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps. 17. Ensures that the Silversea product and service standards and procedures are in place and maintained. 18. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed. 19. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Infection Control & Public Health standards, retaining training records as standard. 20. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 21. Ensures that all pantries and lockers are in compliance with Public Health standards at all times. 22. Demonstrates a high and consistent level of organization and management. 23. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service. 24. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions. 25. Communicates standards of performance to employees and trains employees effectively on them. 26. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer. 27. Strives to create and maintain a positive work environment. 28. Keeps self and team members aware of costs, budgets and monitoring procedures. 29. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation. 30. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department. 31. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 32. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 33. Controls and approves the night team overtime and working hours. 34. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. 35. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 36. Observes and enforces uniform and grooming standards according to Company policies. 37. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions. 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures. 3. Participates in all mandatory training. 4. Leads by example by taking care of Health and Safety of self and others. 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. Qualifications: 1. Valid STCW95 certification. 2. Previous management/supervisory experience in a Housekeeping in a 5-star establishment, hotel or cruise ship for minimum of 2 years. 3. or equivalent experience in a 5-star establishment. 4. Excellent knowledge of cleaning standards, dispense, use and understand safe applications of cleaning chemicals. 5. Knowledge and experience of Public Health policies and procedures.

Si eres un profesional en el sector servicios, con experiencia en supervisión de operativas de limpieza en diferentes clientes y centros de trabajo, esta oportunidad laboral es para ti. En ILUNION Limpieza y Medioambiente queremos contar con un profesional que sume en nuestro proyecto de implementación de un modelo de negocio basado en la transformación y la diversidad que demuestre que bajo la profesionalidad y el compromiso se puede alcanzar cualquier propósito empresarial. La persona seleccionada dará soporte al cliente y al personal de operativa del servicio. Gestionará los recursos humanos a su cargo en cuanto a organización, coordinación y gestión del equipo de trabajo (turnos, presencias, ausencias, etc..), altas/bajas. En cuanto a la gestión de los recursos materiales, realizar pedidos de material, control del mismo, etc. Imprescindible que la persona aporte experiencia como responsable o supervisor/a de servicios en diferentes centros de trabajo para múltiples clientes.

¡Bienvenido/a a FCC medio Ambiente! FCC Medio Ambiente es la empresa líder de servicios medioambientales en España, referente en la gestión de servicios de recogida de residuos, mantenimiento y conservación de zonas verdes, limpieza viaria, mantenimiento de redes de alcantarillado, etc. Presentes en cerca de 5.650 municipios en 12 países, mejoramos la calidad de vida de más de 78 millones de personas en todo el mundo y contribuimos a la construcción de una sociedad sostenible y al cuidado del medio ambiente. Acerca del Rol Buscamos a un oficial de mantenimiento especialista en climatización que será responsable de garantizar el correcto funcionamiento de los sistemas térmicos y equipos HVAC presentes en la instalación, realizando tareas preventivas, correctivas y de supervisión en diferentes centros de trabajo en la Comunidad de Madrid. Responsabilidades Entre sus funciones destacan: Detección de averías y anomalías en equipos de climatización, sistemas frigoríficos, ventilación, rooftop, enfriadoras y unidades de tratamiento de aire. Realización de inspecciones periódicas de los sistemas HVAC siguiendo los protocolos establecidos y asegurando el cumplimiento normativo. Verificación del estado y rendimiento de las instalaciones térmicas, garantizando su correcto funcionamiento y eficiencia energética. Interpretación de esquemas frigoríficos y eléctricos, así como conocer en detalle las instrucciones técnicas de los equipos e instalaciones. Diagnostico, reparación y sustitución de componentes en equipos de climatización: compresores, ventiladores, válvulas de expansión, sondas, termostatos, filtros, baterías, etc. Colaboración en trabajos en equipo, especialmente en operaciones de intervención sobre maquinaria de gran tamaño (rooftop, UTAs, enfriadoras, aerotermos). Ejecución de las operaciones de mantenimiento preventivo y predictivo de climatización según los planes establecidos (limpieza de baterías, ajustes, comprobación de presiones y temperaturas, verificaciones eléctricas, etc.). Realización, cuando sea necesario, de tareas generales de mantenimiento (electricidad básica, fontanería, hidráulica) propias de un perfil polivalente, manteniendo la operatividad global de la instalación. ¿ Qué necesitamos de ti? Formación requerida: Formación técnica FP media o superior en climatización, frío industrial, instalaciones térmicas, mantenimiento o similar. Conocimientos sólidos en Instalaciones Térmicas en Edificios (RITE) y/o instalaciones eléctricas aplicadas a sistemas HVAC. Certificación de Gases Fluorados – Nivel Básico: manipulación de equipos con sistemas frigoríficos de cualquier carga. Certificación de Gases Fluorados – Nivel Complementario: manipulación y carga de refrigerantes fluorados en todo tipo de sistemas. Conocimiento de sistemas de climatización industrial y comercial (rooftop, VRF/VRV, multisplit, UTAs, fancoils, aerotermos). Conocimiento de circuitos frigoríficos, diagnóstico de presiones, temperaturas y consumos. Conocimiento de electricidad aplicada a equipos HVAC (lectura de esquemas, instrumentación, maniobra y potencia). Conocimientos de fontanería y circuitos hidráulicos asociados (bombas, intercambiadores, válvulas, caudales). Conocimiento de protocolos de mantenimiento preventivo, correctivo y predictivo. Conocimiento del uso de herramientas de diagnóstico: manómetros, recuperadoras, vacuómetros, analizadores eléctricos, sondas de temperatura, etc. Experiencia requerida: Mínimo 1 año realizando tareas similares Idiomas requeridos: Castellano nativo. Otros requisitos: Estar en posesión de carnet B . Tener conocimientos informáticos: paquete Office Se ofrece: Tipo de contrato: Indefinido Jornada: Completa (de lunes a domingo según cuadrante) Salario: Según convenio colectivo aplicable. Incorporación en un equipo profesional, con buen ambiente de trabajo posibilidades de desarrollo profesional en otros servicios o actividades. Nuevos retos. Trabajo en equipo. Plan de formación continuo. Incorporación inmediata. FCC Medio Ambiente es una empresa comprometida con la igualdad y diversidad, reconocida con el Distintivo Igualdad en la Empresa (DIE). Todo el proceso de selección se realiza respetando la igualdad de trato y no discriminación por razón de género, discapacidad, orientación sexual, raza, religión o cualquiera otra circunstancia protegida por la Ley. ¿Aceptas el reto? ¡Te estamos buscando ! • Únete a nuestro equipo, ahora es el momento-

Position Summary: Overall responsibility of delivering high quality, efficient, individualized and technically excellent butler and cleaning services in guest suites, public areas and back of house in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler and cleaning services by managing and overseeing the entire Housekeeping operation. 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up any issues found to ensure that standards are not affected. 3. Proactively interacts with all guests in order to identify their expectations and needs fulfilling them promptly. 4. Ensures in collaboration and practices good people management, maintaining proper conduct with all departments around the ship. 5. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. 6. Regularly monitors customer satisfaction and ensures personal responsibility and accountability. Reviews all mid cruise and end of cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise by cruise basis by guest rating scores. 7. Checks all VIP status and big suites on embarkation and ensures that all in-suite procedures are executed. Carries out random checks on all other suites on embarkation. 8. Supervises and ensures that an equitable In Port Manning schedule for the Housekeeping team is maintained and displayed in an area accessible to all team members. 9. Ensures confidentiality when handling sensitive information. 10. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, resting hours). Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance 11. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log and operational costs. 12. Follows Public Health requirements, Maintains logs, company product and service standards and procedures, ensuring the Silversea product and service standards and procedures are in place and maintained. 13. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 14. Maintains a consistent and fair corrective action system and demonstrates a high and consistent level of organization and management 15. Carries out turnaround crew meetings to ensure that all necessary information is properly communicated to all concerned. Ensures that all the Housekeeping team receive all the information they need to perform their duties, including guest numbers, VIP information and any information pertinent to the guest services. 16. Carries out regular inspections on the conditions of equipment, checking the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard. 17. Full cooperation to assign crew for loading duties, luggage embarkation and disembarkation. 18. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Public Health standards, retaining training records as standard. 19. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 20. Demonstrates a high and consistent level of organization and management. 21. Ensures that the Integrated Pest Management plan is in place and followed in all Housekeeping areas as per Silversea policy and procedures. 22. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the butlers. 23. Oversees and ensures an efficient and outstanding laundry service. 24. Supervises the flower decoration in the guest suites and public areas of the ship. 25. Strictly follows the Outbreak Response regulations and ensures that the entire Housekeeping team follow your instructions. 26. Ensures that new employees are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 27. Communicates standards of performance to employees and trains employees effectively on them. 28. Oversees all administrative aspects of the department. 29. Fully implements the performance review, cross and promotional training system and complies with the process. 30. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools. 31. Mentors the Butler Manager, utilizing effective delegation and preparing him/her for taking over the Chief Housekeeper responsibilities if necessary. 32. Keeps self and team members aware of costs, budgets and monitoring procedures. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas. Supervises and ensures that regular inventory spot checks are carried out in all Housekeeping areas. 33. Controls the cost of China, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 34. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 35. Participates in budget preparation as required by the Hotel Director. 36. Supervises and approves requisitions for consumables according to activity projections, accurately maintains PAR stocks onboard the vessels and adhering to Periodic replacement of durables. 37. Prepares cost productive orders for consumable and non-consumable items according to order schedule. 38. Controls and approves Housekeeping and Butler overtime and working hours. Making the best use of manpower, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant entries in the Time and Attendance system, and verifying any violations. 39. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance. 40. Displays a thorough knowledge of the ships daily activities to be able to advise the guests. 41. Practices preventative maintenance. 42. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 43. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. 44. Observes and enforces uniform and grooming standards according to Company policies. 45. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions. 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures. 3. Participates in all mandatory training. 4. Leads by example by taking care of Health and Safety of self and others. 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them. 6. Implements and supports all Silversea initiatives and programs as requested by the corporate office. Performs related duties as required. Qualifications: 1. Valid STCW95 certification. 2. Previous Housekeeper Managerial or Butler Manager experience in a 5-star establishment, hotel or cruise ship for a minimum of 2 years. 3. Proven experience of budget and financial management within a hospitality environment. 4. Excellent knowledge of cleaning standards. 5. Knowledge and experience of Public Health policies and procedures.

REQUISITOS: · Licenciatura/Grado en Veterinaria. · Experiencia en medicina interna, diagnóstico por imagen y/o cirugía. CONDICIONES: · Contrato indefinido. · Salario en torno a 34.000 € brutos/anuales en función de la experiencia · Jornada completa. · Turnos rotatorios · Beneficios Sociales: Seguro médico privado pagado por la empresa (Mapfre). · Formación continua. Acceso a sesiones webinar, talleres, etc. · Oportunidades de desarrollo profesional y pertenencia a un grupo de clínicas y hospitales veterinarios con 150 centros en la actualidad. El Hospital Veterinario Ciutat d'Inca ofrece una amplia gama de servicios incluyendo atención médica, cirugía, laboratorio, entre muchos otros. ¡Si tu perfil encaja con lo que hemos descrito, nos encantaría conocerte!

REQUISITOS: · Licenciatura/Grado en Veterinaria. · Experiencia en medicina interna, diagnóstico por imagen y/o cirugía. CONDICIONES: · Contrato indefinido. · Salario en torno a 34.000 € brutos/anuales en función de la experiencia · Jornada completa. · Turnos rotatorios · Beneficios Sociales: Seguro médico privado pagado por la empresa (Mapfre). · Formación continua. Acceso a sesiones webinar, talleres, etc. · Oportunidades de desarrollo profesional y pertenencia a un grupo de clínicas y hospitales veterinarios con 150 centros en la actualidad. El Hospital Veterinario Ciutat d'Inca ofrece una amplia gama de servicios incluyendo atención médica, cirugía, laboratorio, entre muchos otros. ¡Si tu perfil encaja con lo que hemos descrito, nos encantaría conocerte!

REQUISITOS: · Licenciatura/Grado en Veterinaria. · Experiencia en medicina interna, diagnóstico por imagen y/o cirugía. CONDICIONES: · Contrato indefinido. · Salario en torno a 34.000 € brutos/anuales en función de la experiencia · Jornada completa. · Turnos rotatorios · Beneficios Sociales: Seguro médico privado pagado por la empresa (Mapfre). · Formación continua. Acceso a sesiones webinar, talleres, etc. · Oportunidades de desarrollo profesional y pertenencia a un grupo de clínicas y hospitales veterinarios con 150 centros en la actualidad. El Hospital Veterinario Ciutat d'Inca ofrece una amplia gama de servicios incluyendo atención médica, cirugía, laboratorio, entre muchos otros. ¡Si tu perfil encaja con lo que hemos descrito, nos encantaría conocerte!

En Terreno , el cuidado también se escucha. Un sistema que funciona sin ruido, una luz que enciende al instante, una temperatura perfecta que nadie cuestiona porque simplemente está bien. Detrás de cada detalle invisible hay manos expertas que anticipan, previenen y resuelven. Buscamos a una persona comprometida con el oficio, rigurosa y resolutiva, que entienda el mantenimiento como una forma esencial de sostener la experiencia y el bienestar de quienes nos visitan y de quienes forman parte del equipo. Tu misión como Oficial de Mantenimiento será garantizar el correcto funcionamiento, conservación y seguridad de todas las instalaciones, equipos y sistemas del Hotel Barrio Terreno, ejecutando tareas preventivas y correctivas con eficiencia, responsabilidad y sensibilidad por el detalle. Tu trabajo será clave para que todo fluya con naturalidad y excelencia. ¿Qué harás en tu día a día? Realizar mantenimiento preventivo y correctivo en instalaciones eléctricas, mecánicas, de climatización, fontanería, carpintería, pintura y mobiliario del hotel. Atender con rapidez y eficacia las incidencias reportadas por huéspedes o departamentos, asegurando su resolución conforme a los estándares de calidad Terreno. Colaborar con el 2º jefe y el jefe de Mantenimiento en la ejecución de tareas diarias, mantenimientos periódicos y proyectos específicos. Realizar inspecciones rutinarias de instalaciones, equipos y maquinaria para detectar anomalías o riesgos potenciales, reportando cualquier desviación. Colaborar con proveedores y contratistas externos, supervisando que los trabajos se ejecuten según las condiciones establecidas. Garantizar el uso correcto, almacenamiento y conservación de herramientas, materiales y productos del área. Mantener el orden, limpieza y seguridad en talleres, almacenes y zonas técnicas asignadas. Cumplir estrictamente con las normas de seguridad, uso de EPIs y protocolos de prevención de riesgos laborales. Participar activamente en la implementación de prácticas de sostenibilidad y eficiencia energética. Contribuir al mantenimiento preventivo que alargue la vida útil de equipos e instalaciones, optimizando recursos y reduciendo consumos. Conocer y aplicar el manual de operaciones y los estándares del Hotel Barrio Terreno. Velar por el cumplimiento de horarios, normas internas y tareas asignadas. Participar en acciones formativas, auditorías de calidad y planes de mejora del departamento. Mantenerse actualizado en prevención de riesgos, protocolos de emergencia y programas medioambientales. ¿A quién buscamos? Formación técnica en Mantenimiento, Electricidad, Mecánica, Fontanería, Climatización o áreas afines. Formación en mantenimiento de piscinas y legionella. Experiencia mínima de 1 a 2 años en mantenimiento de instalaciones hoteleras, residenciales o comerciales. Conocimientos sólidos en electricidad, fontanería, climatización, carpintería, pintura y normativa de seguridad. Idiomas: español y se valorará inglés básico. Perfil organizado, resolutivo y orientado al detalle, con iniciativa y capacidad de trabajo en equipo. Orientación al cliente y compromiso con la calidad del servicio. ¿Qué te ofrecemos? Formar parte de un proyecto con identidad propia, donde el cuidado por el detalle y el oficio marcan la diferencia. Estabilidad laboral y acompañamiento en tu desarrollo profesional. Formación continua en procedimientos técnicos, sostenibilidad y prevención. Un entorno colaborativo donde cada área es clave para la experiencia global del huésped. Ventajas y descuentos exclusivos para colaboradores. Parking para bicicletas y patinetes, promoviendo una movilidad más cómoda y sostenible. Terreno cuenta con la solidez y el respaldo de un gran grupo con más de 50 años de historia: Piñero , comprometido con una gestión responsable y una visión de futuro basada en la innovación, la digitalización y la sostenibilidad. Si sientes que tu oficio también puede ser parte de esta historia, estaremos encantados de conocerte.

REQUISITOS: · Licenciatura/Grado en Veterinaria. · Experiencia en medicina interna, diagnóstico por imagen y/o cirugía. CONDICIONES: · Contrato indefinido. · Salario en torno a 34.000 € brutos/anuales en función de la experiencia · Jornada completa. · Turnos rotatorios · Beneficios Sociales: Seguro médico privado pagado por la empresa (Mapfre). · Formación continua. Acceso a sesiones webinar, talleres, etc. · Oportunidades de desarrollo profesional y pertenencia a un grupo de clínicas y hospitales veterinarios con 150 centros en la actualidad. El Hospital Veterinario Ciutat d'Inca ofrece una amplia gama de servicios incluyendo atención médica, cirugía, laboratorio, entre muchos otros. ¡Si tu perfil encaja con lo que hemos descrito, nos encantaría conocerte!

Imprescindible que la persona aporte experiencia como responsable o supervisor/a de servicios en diferentes centros de trabajo para múltiples clientes.

Overall responsibility of delivering high quality, efficient, individualized and technically excellent butler and cleaning services in guest suites, public areas and back of house in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving tota

Habilidades Preferidas * Estar en posesión de las cualificaciones o carnés requeridos por el RIPCI (Reglamento de Instalaciones de Protección Contra Incendios). Sobre la Empresa Desde Jomar Seguridad, empresa filial del Grupo Elecnor especializada en sistemas de protección contra incendios y seg

Bienvenido/a a FCC medio Ambiente! FCC Medio Ambiente es la empresa líder de servicios medioambientales en España, referente en la gestión de servicios de recogida de residuos, mantenimiento y conservación de zonas verdes, limpieza viaria, mantenimiento de redes de alcantarillado, etc. Acerca de

The Assistant Laundry Master is accountable to the Laundry Master and ultimately the Executive Housekeeper for the day-to-day supervision of the shipboard laundry facility The Assistant Laundry Master must have the ability to problem solve any operational issues or guest related situations. Liaise

¿Tienes experiencia en finanzas o contabilidad? ¡Esta es tu oportunidad! All Iron RE I Socimi (https://www.allironresocimi.es/) es la compañía inmobiliaria líder en el segmento del alojamiento alternativo de corta y media estancia en España que cotiza en el BME Growth y cuenta con una cartera de 20 activos donde la tecnología actúa como elemento común en sus operaciones. ¿A quién buscamos? Buscamos una persona con 3-4 años de experiencia en auditoría o consultoría financiera en Big Four, motivada, comprometida y con ganas de crecer profesionalmente. Tus principales funciones serán: • Modelización Financiera: Gestión, actualización y mejora de modelos financieros para el seguimiento de los activos. Control de los flujos de caja y previsiones de tesorería., • Reporting: Preparación de informes mensuales y trimestrales de resultados para la dirección y socios., • Control de Gestión: Monitorización recurrente de los estados financieros y los KPIs operativos. Coordinación con stakeholders para la implementación de medidas correctoras., • Presupuestación: Coordinación del proceso presupuestario y elaboración de proyecciones. Seguimiento de desviaciones., • Soporte a CFO: Asistencia directa al director financiero en tareas de control de gestión y cierre financiero., • Optimización de Procesos: Implementación de herramientas de automatización., • Buenas habilidades de comunicación., • Orientación a resultados, capacidad analítica, y atención al detalle., • Dominio de Excel y MS Office. ¿Qué ofrecemos? • Formar parte de una empresa con cultura enfocada en personas y resultados., • Proyectos financieros innovadores desde su fase inicial., • Equipo de alto nivel profesional., • Salario competitivo según experiencia. ¿Te interesa? Esta es una oportunidad única para crecer con nosotrxs. ¡Esperamos tu candidatura!

POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable., 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities., 3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation., 4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication., 5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities., 6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management., 7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines., 8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: 1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred)., 2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent., 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., 4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues., 5. Knowledge of policies and practices involved in the human resources function., 6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.), 7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R., 8. Demonstrates strong results oriented management style with proven successes., 9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount., 10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards., 11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible., 12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges., 13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment., 14. Pass Omnia Assessment for Behavior and Cognitive Language Requirements • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

The Assistant Laundry Master is accountable to the Laundry Master and ultimately the Executive Housekeeper for the day-to-day supervision of the shipboard laundry facility. All problem resolutions in the laundry must be directed to the Laundry Master and then escalated to the Executive Housekeeper a

POSITION SUMMARY Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Housekeeping operation. 1. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. 1. Ensures that all guest orders are handled quickly and knowledgeably., 2. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night. 1. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores. 1. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards 1. Builds a report as a daily handover for the Chief Housekeeper and Butler Manager with any night Suite Movements 1. Updates and maintains Silver Compass., 2. To be fully knowledgeable of all in-suite services, amenities, functions and systems., 3. Is a continual source of information, help and assistance to all guests and crew., 4. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance. 1. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application. 1. Ensures confidentiality when handling sensitive information., 2. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, working/resting hours). 1. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. 1. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log. 1. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 1. Maintains a consistent and fair corrective action system., 2. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps., 3. Ensures that the Silversea product and service standards and procedures are in place and maintained. 1. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard. 1. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire butler team is properly trained on Infection Control & Public Health standards, retaining training records as standard. 1. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 1. Ensures that all pantries are in compliance with Public Health standards at all times., 2. Demonstrates a high and consistent level of organization and management., 3. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service. 1. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions. 1. Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance., 2. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 1. Communicates standards of performance to employees and trains employees effectively on them., 2. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer. 1. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools. 1. Mentors the Senior Butler utilizing effective delegation and preparing him/her for taking over the Butler Managers responsibilities if necessary. 1. Keeps self and team members aware of costs, budgets and monitoring procedures., 2. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation. 1. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department. 1. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 1. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 1. Controls and approves the night team overtime and working hours. Making the best use of manpower by managing the hours worked by each crew member and monitoring the financial impact on the business, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant documentation and finding alternative solutions in case of an anticipated increase in overtime, in order to fully comply with Silversea policy and procedures at all times. Record keeping as standard. 1. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance. 1. Practices preventative maintenance., 2. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 1. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. 1. Accountable for meeting Public Health requirements., 2. Practices good people management, maintaining proper conduct with all departments around the ship., 3. Observes and enforces uniform and grooming standards according to Company policies., 4. All other duties as assigned. QUALIFICATIONS: • Previous management/supervisory experience in a Housekeeping in a 5 star establishment, hotel or cruise ship or equivalent experience in a 5 star establishment., • Excellent knowledge of cleaning standards., • Knowledge and experience of Public Health policies and procedures., • Able to dispense, use and understand safe applications of cleaning chemicals., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems LANGUAGE REQUIREMENTS: Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Furthermore, Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/loft

Assistant Laundry Masters are a vital part of the management of the shipboard laundry facilities. The Assistant Laundry Master is accountable to the Laundry Master and ultimately the Executive Housekeeper for the day-to-day supervision of the shipboard laundry facility. The Assistant Laundry Master

POSITION SUMMARY The Executive Housekeeper is a critical member of the shipboard management team, responsible for the management of all Housekeeping functions and team members onboard. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times., 2. Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guest staterooms and balconies, guest corridors, officer cabins, laundry, lockers and storage areas in both the front and back of house., 3. Reports to the Hotel Director and takes an active role in all hotel division activities. Educates fellow division heads on cleanliness standards., 4. Responsible for leading, motivating and coaching a team of empowered individuals who will strive to deliver exceptional guest service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently., 5. Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning., 6. Oversees, coordinates, and administers the Housekeeping Division schedule in conjunction with the shoreside support group. Actively identifies and monitors the scheduling needs of the Housekeeping division., 7. Effectively manages all Laundry Operations onboard ensuring that the Laundry Master has all necessary skills, training, tools, information and support to enable delivery of services and products flawlessly and on a consistent basis., 8. Actively manages and reviews yearly budgets for Housekeeping and Laundry cost centers/expenses (e.g. consumable and replaceable items) and revenue streams (e.g. laundry, floral cart, tuxedo program, etc.)., 9. Leads division in taking a proactive approach to achieving and exceeding quantitative and qualitative goals and targets set for Housekeeping guest satisfaction ratings, GOLD Anchor Quality Reviews, employee satisfaction scores, Public Health inspections and audits, and Housekeeping Operational Reviews., 10. Maintains and communicates current knowledge of all ship’s regular events and special functions in order to provide guests and housekeeping team with accurate and updated information., 11. Comprehensive knowledge of cleaning practices, procedures, equipment and materials. Ensures cleaning equipment and supplies are maintained and that all team members are adequately trained to ensure proper and effective use., 12. Attends department and division head meetings. In addition, facilitates divisional crew and management meetings, training activities, courses and all other work-related activities with the Housekeeping Team., 13. Ensures frequent and consistent updates of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes., 14. Oversees the Stateroom Attendant Performance Management Tool, ensuring system is maintained per the system’s Standard Operating Procedures document., 15. Identifies Career path opportunities for Management team and crew members and assists accordingly to reach career goals as a coach and mentor and works with the Fleet Executive Housekeepers., 16. Oversees the allocation of Support team resources for luggage and turnaround duties in conjunction with the Hotel Director., 17. Oversees the luggage operation on the last night of the cruise and turnaround day process to ensure duties are completed within the allocated time and to the required standards., 18. Oversees the entire Turnaround day process and monitors the progress of the Management teams, Stateroom Attendants, Support teams, Linen runners and Laundry team to ensure stateroom areas will be ready by 1:00pm., 19. Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction and oversees the entire division and trains and coaches responses for effective problem resolution., 20. Maintains safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations and promoting Workplace Safety., 21. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 22. Performs related duties as required. HIRING QUALIFICATIONS · Minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 Star hotels (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 70 employees and managing budgets in excess of $1M annually. · Demonstrates strong results oriented management style with proven successes · Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards · Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy · Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges · Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment · Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible · Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation · Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs · Working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages (e.g. MS Office) and office equipment · Completion of high school or equivalent required; bachelors’ degree preferred Language Requirements: Ability to speak additional languages such as Spanish, Mandarin, Italian, French, German or Portuguese preferred.

POSITION SUMMARY: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable., 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities., 3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation., 4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication., 5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities., 6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management., 7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines., 8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Qualifications: 1. Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (Shipboard experience preferred)., 2. Preferred bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent., 3. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal., 4. Knowledgeable about talent assessment techniques, quality service standards and guest satisfaction, development of crew / management, leadership skills and coaching abilities for front line employees and junior management, increased ability to solve issues., 5. Knowledge of policies and practices involved in the human resources function., 6. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.), 7. Working knowledge of financial aspects, budgeting, and cost containment, planning and future orders, inventories, and C&R., 8. Demonstrates strong results oriented management style with proven successes., 9. Must focus on operational goals where training, leadership development and recognizing overall team performance is paramount., 10. Specific knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards., 11. Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible., 12. Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges., 13. Flexibility to manage, direct and encourage a positive, dynamic, diverse Housekeeping operation by navigating through a changing work environment., 14. Pass Omnia Assessment for Behavior and Cognitive Language Requirements • Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Assistant Housekeeping Manager owns the guests experience in Staterooms, offering a seamless execution of premium service coordinating and overseeing Stateroom Attendants work.

POSITION SUMMARY Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Housekeeping operation. 1. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. 1. Ensures that all guest orders are handled quickly and knowledgeably., 2. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night. 1. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores. 1. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards 1. Builds a report as a daily handover for the Chief Housekeeper and Butler Manager with any night Suite Movements 1. Updates and maintains Silver Compass., 2. To be fully knowledgeable of all in-suite services, amenities, functions and systems., 3. Is a continual source of information, help and assistance to all guests and crew., 4. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance. 1. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application. 1. Ensures confidentiality when handling sensitive information., 2. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, working/resting hours). 1. Organizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. 1. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log. 1. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). 1. Maintains a consistent and fair corrective action system., 2. Updates, files and maintains any USPH logs, and IPM logs and cockroach traps., 3. Ensures that the Silversea product and service standards and procedures are in place and maintained. 1. Carries out regular inspections on the condition of equipment, checking and updating the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard. 1. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire butler team is properly trained on Infection Control & Public Health standards, retaining training records as standard. 1. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. 1. Ensures that all pantries are in compliance with Public Health standards at all times., 2. Demonstrates a high and consistent level of organization and management., 3. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and setup of trays for a smooth breakfast service. 1. Strictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions. 1. Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance., 2. Ensures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. 1. Communicates standards of performance to employees and trains employees effectively on them., 2. Complies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer. 1. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools. 1. Mentors the Senior Butler utilizing effective delegation and preparing him/her for taking over the Butler Managers responsibilities if necessary. 1. Keeps self and team members aware of costs, budgets and monitoring procedures., 2. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation. 1. Supervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department. 1. Controls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. 1. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. 1. Controls and approves the night team overtime and working hours. Making the best use of manpower by managing the hours worked by each crew member and monitoring the financial impact on the business, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant documentation and finding alternative solutions in case of an anticipated increase in overtime, in order to fully comply with Silversea policy and procedures at all times. Record keeping as standard. 1. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance. 1. Practices preventative maintenance., 2. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. 1. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. 1. Accountable for meeting Public Health requirements., 2. Practices good people management, maintaining proper conduct with all departments around the ship., 3. Observes and enforces uniform and grooming standards according to Company policies., 4. All other duties as assigned. QUALIFICATIONS: • Previous management/supervisory experience in a Housekeeping in a 5 star establishment, hotel or cruise ship or equivalent experience in a 5 star establishment., • Excellent knowledge of cleaning standards., • Knowledge and experience of Public Health policies and procedures., • Able to dispense, use and understand safe applications of cleaning chemicals., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems LANGUAGE REQUIREMENTS: Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.

Assistant Housekeeping Manager owns the guests experience in Staterooms, offering a seamless execution of premium service coordinating and overseeing Stateroom Attendants work.

Position Summary: Overall responsibility of delivering high quality, efficient, individualized and technically excellent butler and cleaning services in guest suites, public areas and back of house in accordance with Company Policies, strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction. Essential Duties and Responsibilities: 1. Provides guests and crew with the highest quality butler and cleaning services by managing and overseeing the entire Housekeeping operation., 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up any issues found to ensure that standards are not affected., 3. Proactively interacts with all guests in order to identify their expectations and needs fulfilling them promptly., 4. Ensures in collaboration and practices good people management, maintaining proper conduct with all departments around the ship., 5. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., 6. Regularly monitors customer satisfaction and ensures personal responsibility and accountability. Reviews all mid cruise and end of cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise by cruise basis by guest rating scores., 7. Checks all VIP status and big suites on embarkation and ensures that all in-suite procedures are executed. Carries out random checks on all other suites on embarkation., 8. Supervises and ensures that an equitable In Port Manning schedule for the Housekeeping team is maintained and displayed in an area accessible to all team members., 9. Ensures confidentiality when handling sensitive information., 10. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, verbal counsels, resting hours). Inducts, trains, coaches and leads crew to consistently deliver superior levels of performance, 11. Prepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log and operational costs., 12. Follows Public Health requirements, Maintains logs, company product and service standards and procedures, ensuring the Silversea product and service standards and procedures are in place and maintained., 13. Liaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training)., 14. Maintains a consistent and fair corrective action system and demonstrates a high and consistent level of organization and management, 15. Carries out turnaround crew meetings to ensure that all necessary information is properly communicated to all concerned. Ensures that all the Housekeeping team receive all the information they need to perform their duties, including guest numbers, VIP information and any information pertinent to the guest services., 16. Carries out regular inspections on the conditions of equipment, checking the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard., 17. Full cooperation to assign crew for loading duties, luggage embarkation and disembarkation. 18. Adheres to Public Health and Company cleaning and maintenance standards and ensures that the entire Housekeeping team is properly trained on Public Health standards, retaining training records as standard., 18. Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities., 19. Demonstrates a high and consistent level of organization and management., 20. Ensures that the Integrated Pest Management plan is in place and followed in all Housekeeping areas as per Silversea policy and procedures., 21. Responsible to ensure that the highest level of food and beverage services is provided in the suites by the butlers., 22. Oversees and ensures an efficient and outstanding laundry service., 23. Supervises the flower decoration in the guest suites and public areas of the ship., 24. Strictly follows the Outbreak Response regulations and ensures that the entire Housekeeping team follow your instructions., 25. Ensures that new employees are properly inducted to the team and the new work environment and receives all necessary training in a timely manner., 26. Communicates standards of performance to employees and trains employees effectively on them., 27. Oversees all administrative aspects of the department., 28. Fully implements the performance review, cross and promotional training system and complies with the process., 29. Strives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools., 30. Mentors the Butler Manager, utilizing effective delegation and preparing him/her for taking over the Chief Housekeeper responsibilities if necessary., 31. Keeps self and team members aware of costs, budgets and monitoring procedures. Maintains an accurate inventory of consumable and durable items in all Housekeeping areas. Supervises and ensures that regular inventory spot checks are carried out in all Housekeeping areas., 32. Controls the cost of China, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control., 33. Maximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew., 34. Participates in budget preparation as required by the Hotel Director., 35. Supervises and approves requisitions for consumables according to activity projections, accurately maintains PAR stocks onboard the vessels and adhering to Periodic replacement of durables., 36. Prepares cost productive orders for consumable and non-consumable items according to order schedule., 37. Controls and approves Housekeeping and Butler overtime and working hours. Making the best use of manpower, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant entries in the Time and Attendance system, and verifying any violations., 38. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance., 39. Displays a thorough knowledge of the ships daily activities to be able to advise the guests., 40. Practices preventative maintenance., 41. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs., 42. Leads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management., 43. Observes and enforces uniform and grooming standards according to Company policies., 44. All other duties as assigned. Safety Duties: 1. Participates in crew and passenger safety drills according to instructions., 2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures., 3. Participates in all mandatory training., 4. Leads by example by taking care of Health and Safety of self and others., 5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly. Delivering training, guidance and supervision on how to use and maintain them., 6. Implements and supports all Silversea initiatives and programs as requested by the corporate office. Performs related duties as required. Qualifications: 1. Valid STCW95 certification., 2. Previous Housekeeper Managerial or Butler Manager experience in a 5-star establishment, hotel or cruise ship for a minimum of 2 years., 3. Proven experience of budget and financial management within a hospitality environment., 4. Excellent knowledge of cleaning standards., 5. Knowledge and experience of Public Health policies and procedures.