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Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst. Job Description Conduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs. Conduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools. Document current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies. Design future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements. Collaborate with stakeholders to validate future-state designs and ensure feasibility and alignment with strategic objectives. Perform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors. Develop actionable implementation plans or roadmaps to support business transformation initiatives. Create clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials. Prepare and deliver analytical reports and presentations for senior management and cross-functional teams. Facilitate knowledge transfer and support delivery teams by translating business analysis into technical or operational requirements, ensuring successful implementation. Provide continuous support during the implementation phase to monitor progress, resolve issues, and ensure process improvements are effectively adopted. Requirements Analysis. Design and implement functional solutions in projects. Provide effort estimations for projects. Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives. Analyze and improve application performance. Collaborate with technology providers when required by the project. Contribute to the validation of the solution against functional requirements. Comply with the agreed software quality standards set by Omega's Technical Management. Required Experience Minimum of 4 years work experience with Salesforce consulting roles. Proven experience conducting As-Is / To-Be analysis of business processes, systems, or organizational structures. Ability to assess the current state of operations and design optimized future-state models aligned with business objectives. Skilled in identifying process inefficiencies, operational gaps, and transformation opportunities. Experience in documenting workflows, creating process maps (e.g., BPMN), and preparing actionable recommendations for improvement. Strong collaboration skills to engage with stakeholders and cross-functional teams throughout the analysis and implementation phases. Ability to facilitate knowledge transfer sessions and provide ongoing support to development, implementation, or operations teams during project execution. Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc. Experience with Agile methodology. Skills Oral and written fluent in English. WHAT DO WE OFFER Permanent contract. Flexible Schedule. We make it easy. Balance your professional and personal life. Certifications plan. Improve your skills and get the official certificate from our main partners. Home Office. You decide and we support you. Flexible retribution (public transport ticket, Ticket restaurtant, …). Health insurance. OMEGA in action. Our commitment to a better society is not just an intention Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

¿Te apasionan las ventas y buscas desarrollarte en el sector fintech? En Dojo estamos ampliando nuestro equipo comercial en España. Buscamos personas con experiencia en ventas B2B que quieran formar parte de un proyecto estable y en crecimiento dentro de una empresa consolidada. Sobre Dojo: Somos una fintech líder en soluciones de pago desde 2009, con más de 140.000 clientes en Reino Unido, Irlanda, España e Italia y un equipo de más de 1.000 personas. Ofrecemos soluciones integradas de TPV, ecommerce, reservas y sistemas EPOS, con un enfoque moderno y centrado en las necesidades reales de cada negocio. Tu misión: • Prospectar, cualificar y cerrar nuevos clientes interesados en soluciones de pago innovadoras., • Presentar soluciones integrales (TPV, ecommerce, EPOS) adaptadas a cada tipo de cliente., • Alcanzar objetivos mensuales con un sistema de comisiones motivador (sin techo)., • Gestionar tu pipeline en el CRM con seguimiento detallado., • 1-2 años de experiencia en ventas B2B, preferiblemente en fintech, SaaS o tecnología., • Enfoque proactivo, resolutivo y orientado a resultados., • Valorable experiencia en venta telefónica o canales digitales., • Contrato laboral parcial (20h/semana) con posibilidades reales de crecimiento., • Ingresos competitivos: fijo + variable sin techo + bonus por referidos., • Flexibilidad horaria para compaginar con otros proyectos o estudios., • Formación intensiva y acompañamiento continuo. ¡Únete a la revolución en pagos con Dojo!

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Client Lead to continue developing interactions with our customers throughout their Customer Journey Map, ensuring to increase their satisfaction and loyalty to the brand. The Client Lead is responsible for managing client interactions throughout their Customer Journey Map, ensuring increased satisfaction and loyalty to the brand. They possess knowledge and experience in the sales process, excelling in lead generation, relationship building, and deal closing. They achieve company goals through effective planning, setting sales targets, performance data analysis, and projecting future performance. They generate leads, build, and nurture client relationships. Additionally, they collaborate with a group of PMs to ensure the evolution and success of the projects under their responsibility at the delivery level. They support the roles involved in the various project stages to meet client and company expectations regarding quality and profitability, identifying potential gaps, anticipating issues related to the team, solution, or client, and proposing the best solutions. • For existing clients, the focus is on continuously offering new ways for the client to gain value from the product/service, leading consultancy sessions for future needs., • Lead the negotiation, preparation, and presentation of commercial offers for assigned accounts and manage communication with the client throughout the presales process, even when other teams are involved., • Share the client’s sales strategy, objectives, and digital transformation roadmap with the PMs of their assigned accounts, paying special attention when multiple PMs are working on one account., • Collaborate with the PM/DM throughout the project, attending progress demos, management committees, and resolving client-related issues., • Manage and negotiate scope expansions related to initial contracts., • Monitor the progress of projects within assigned accounts, paying special attention to potential budget and timeline deviations., • Identify possible Up & Cross-Selling opportunities for the account. Along with the PMs, they work post-project to identify successful and unsuccessful project elements., • Lead the end-of-project retrospective with the client, reviewing the overall experience, evaluating goal achievement, and exploring potential future developments., • Write success stories and send satisfaction surveys to the client., • The Client Lead is familiar with all operational team members: their experience, skills, and professional motivation., • Collaborate with PMs on team allocation for new or ongoing projects, taking into account both project profitability objectives and the best fit for the professional development of the individuals., • Use workload tracking tools and meet periodically with team members to ensure commitment and satisfaction with assignments., • Communicate the needs of the new team. If necessary, they communicate hiring needs to HR., • Aware of project progress and contribute to meeting deadlines, scope, and budget., • Alert operations management about potential delivery deviations and propose and collaborate on risk mitigation plans. Experience and Skills: • Large account management experience., • Experience in Salesforce ecosystem., • At least, 6 years of previous experience in business /technology consulting, • Previous experience in Project Management, • Experience in digital projects, • Experience in international projects., • High level of English. Other European languages is a plus. WHAT DO WE OFFER • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention, • Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

VVentas B2B en Fintech (20 h/semana · Contrato + Variable · España) ¿Te apasionan las ventas y buscas desarrollarte en el sector fintech? En Dojo estamos ampliando nuestro equipo comercial en España. Buscamos personas con experiencia en ventas B2B que quieran formar parte de un proyecto estable y en crecimiento dentro de una empresa consolidada. Sobre Dojo Somos una fintech líder en soluciones de pago desde 2009, con más de 140.000 clientes en Reino Unido, Irlanda, España e Italia y un equipo de más de 1.000 personas. Ofrecemos soluciones integradas de TPV, ecommerce, reservas y sistemas EPOS, con un enfoque moderno y centrado en las necesidades reales de cada negocio. Tu misión • Prospectar, cualificar y cerrar nuevos clientes interesados en soluciones de pago innovadoras., • Presentar soluciones integrales (TPV, ecommerce, EPOS) adaptadas a cada tipo de cliente., • Alcanzar objetivos mensuales con un sistema de comisiones motivador (sin techo)., • Gestionar tu pipeline en el CRM con seguimiento detallado., • Colaborar con Marketing y Producto compartiendo insights del mercado. Requisitos • 1-2 años de experiencia en ventas B2B, preferiblemente en fintech, SaaS o tecnología., • Enfoque proactivo, resolutivo y orientado a resultados., • Valorable experiencia en venta telefónica o canales digitales., • Capacidad para organizar y gestionar tu actividad comercial de forma autónoma dentro de un equipo. Qué ofrecemos • Contrato laboral parcial (20h/semana) con posibilidades reales de crecimiento., • Ingresos competitivos: fijo + variable sin techo + bonus por referidos., • Flexibilidad horaria para compaginar con otros proyectos o estudios., • Formación intensiva y acompañamiento continuo., • Cultura colaborativa, dinámica y enfocada en generar impacto comercial. ¿Quieres ayudar a miles de comercios a modernizar su forma de cobrar? ¡Únete a la revolución en pagos con Dojo!

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Client Lead to continue developing interactions with our customers throughout their Customer Journey Map, ensuring to increase their satisfaction and loyalty to the brand. The Client Lead is responsible for managing client interactions throughout their Customer Journey Map, ensuring increased satisfaction and loyalty to the brand. They possess knowledge and experience in the sales process, excelling in lead generation, relationship building, and deal closing. They achieve company goals through effective planning, setting sales targets, performance data analysis, and projecting future performance. They generate leads, build, and nurture client relationships. Additionally, they collaborate with a group of PMs to ensure the evolution and success of the projects under their responsibility at the delivery level. They support the roles involved in the various project stages to meet client and company expectations regarding quality and profitability, identifying potential gaps, anticipating issues related to the team, solution, or client, and proposing the best solutions. • For existing clients, the focus is on continuously offering new ways for the client to gain value from the product/service, leading consultancy sessions for future needs., • Lead the negotiation, preparation, and presentation of commercial offers for assigned accounts and manage communication with the client throughout the presales process, even when other teams are involved., • Share the client’s sales strategy, objectives, and digital transformation roadmap with the PMs of their assigned accounts, paying special attention when multiple PMs are working on one account., • Collaborate with the PM/DM throughout the project, attending progress demos, management committees, and resolving client-related issues., • Manage and negotiate scope expansions related to initial contracts., • Monitor the progress of projects within assigned accounts, paying special attention to potential budget and timeline deviations., • Identify possible Up & Cross-Selling opportunities for the account. Along with the PMs, they work post-project to identify successful and unsuccessful project elements., • Lead the end-of-project retrospective with the client, reviewing the overall experience, evaluating goal achievement, and exploring potential future developments., • Write success stories and send satisfaction surveys to the client., • The Client Lead is familiar with all operational team members: their experience, skills, and professional motivation., • Collaborate with PMs on team allocation for new or ongoing projects, taking into account both project profitability objectives and the best fit for the professional development of the individuals., • Use workload tracking tools and meet periodically with team members to ensure commitment and satisfaction with assignments., • Communicate the needs of the new team. If necessary, they communicate hiring needs to HR., • Aware of project progress and contribute to meeting deadlines, scope, and budget., • Alert operations management about potential delivery deviations and propose and collaborate on risk mitigation plans. Experience and Skills: • Large account management experience., • Experience in Salesforce ecosystem., • At least, 6 years of previous experience in business /technology consulting, • Previous experience in Project Management, • Experience in digital projects, • Experience in international projects., • High level of English. Other European languages is a plus. WHAT DO WE OFFER • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Certifications plan. Improve your skills and get the official certificate from our main partners., • Home Office. You decide and we support you., • Flexible retribution (public transport ticket, Ticket restaurtant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention, • Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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Si estás en España y listo para llevar tu carrera en marketing de rend. MktgDigital #MktgDeRend #MgrMarketing #TrabajoRemoto #HiringES #España #PaidMktg #EstrategiaMktg #OportunidadProf.

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Buscas empleo en marketing y ventas? En Sevilla te esperan nuevas oportunidades este noviembre.

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