Trabajos mystery shopper en Chamartín - Page 2Crear alertas

Mission Key Mission of the Store Manager is to successfully lead the Store by ensuring that all standards in terms of performance, processes and team management are compliant with FENDI values and guidelines. The Store Manager will be responsible for the business development and targets achievement by building up a loyal client base through the promotion of FENDI history, craftmanship, quality of materials and creativity. Main Responsibilities • Monitor and achieve store performance with relevant KPIs, • Assist in the selling process, • Conduct a brief every day and animate the brief with a “Team Board”, • Analyse the business, propose, and implement action plans to improve results, generate sales for each product category also by promoting cross-selling, • Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs, • Be aware of local trading environment and its impact on our sales, including competitors' trading activities, • Manage and supervise the team in the correct execution of all company operating and stock procedures, • Manage customer service quality, to meet client’s expectations by offering excellent customer service standards, • To develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events, • Act as brand ambassador to strengthen/build relationships with VIP clients, • Improve Mystery Shopper Results with action plans, • Manage sales force to achieve sales goals effectively and clearly assign their day-to-day tasks, • Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations, • Enhance individual's performance by discussing individual performance every month, daily coaching, • Work with HR Dept. in recruiting the most qualified applicants to meet the store needs, • Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action, • Ensure the proper management of staffing roster to provide appropriate store coverage, • Set up In-Store training routine, • Conduct Induction Training for new joiners and mentoring exercises, • Identify individual and team training needs to develop Talents and communicate these needs to HR Department, • Manage day-to-day needs and administration, • Review and submit sales and operational reports to management in adherence to company's KPIs and policies, • Inform management of decisions and procedures relating to business made at store level and any staff issues, • Take necessary actions to effectively control costs and ensure efficient operation in the store, • Ensure that FENDI’s standards are applied and maintained at all times across the customer service, internal control and back-office activities (stocks, administration, etc.), • Ensure that Visual Merchandising is consistent with Company standards and display is always the best, aligned with sales performance Profile • More than 10 years’ experience in Managerial role, • Bachelor’s Degree or Master’s Degree is preferred, • Manages his/ her image standards on a high level, • Strong selling and communication skills are necessary, • Administration and financial skills, • Excellent relationships skills, • Leadership, confidence, organization, professionalism, • Strong customer service skills, • Computer skills and Retail management system knowledge, • Goal oriented, multitasking, • Strong knowledge and/or interest for fashion/luxury industry, • English mandatory, knowledge of additional languages is a plus

MissionKey Mission of the Store Manager is to successfully lead the Store by ensuring that all standards in terms of performance, processes and team management are compliant with FENDI values and guidelines.The Store Manager will be responsible for the business development and targets achievement by building up a loyal client base through the promotion of FENDI history, craftmanship, quality of materials and creativity. Main ResponsibilitiesMonitor and achieve store performance with relevant KPIsAssist in the selling processConduct a brief every day and animate the brief with a "Team Board"Analyse the business, propose, and implement action plans to improve results, generate sales for each product category also by promoting cross-sellingDemonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIsBe aware of local trading environment and its impact on our sales, including competitors' trading activitiesManage and supervise the team in the correct execution of all company operating and stock proceduresManage customer service quality, to meet client's expectations by offering excellent customer service standardsTo develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store eventsAct as brand ambassador to strengthen/build relationships with VIP clientsImprove Mystery Shopper Results with action plansManage sales force to achieve sales goals effectively and clearly assign their day-to-day tasksMotivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relationsEnhance individual's performance by discussing individual performance every month, daily coachingWork with HR Dept. No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción. in recruiting the most qualified applicants to meet the store needsSupervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary actionEnsure the proper management of staffing roster to provide appropriate store coverageSet up In-Store training routineConduct Induction Training for new joiners and mentoring exercisesIdentify individual and team training needs to develop Talents and communicate these needs to HR DepartmentManage day-to-day needs and administrationReview and submit sales and operational reports to management in adherence to company's KPIs and policiesInform management of decisions and procedures relating to business made at store level and any staff issuesTake necessary actions to effectively control costs and ensure efficient operation in the storeEnsure that FENDI's xcskxlj standards are applied and maintained at all times across the customer service, internal control and back-office activities (stocks, administration, etc.)Ensure that Visual Merchandising is consistent with Company standards and display is always the best, aligned with sales performance ProfileMore than 10 years' experience in Managerial roleBachelor's Degree or Master's Degree is preferredManages his/ her image standards on a high levelStrong selling and communication skills are necessaryAdministration and financial skillsExcellent relationships skillsLeadership, confidence, organization, professionalismStrong customer service skillsComputer skills and Retail management system knowledgeGoal oriented, multitaskingStrong knowledge and/or interest for fashion/luxury industryEnglish mandatory, knowledge of additional languages is a plus

MissionKey Mission of the Store Manager is to successfully lead the Store by ensuring that all standards in terms of performance, processes and team management are compliant with FENDI values and guidelines.The Store Manager will be responsible for the business development and targets achievement by building up a loyal client base through the promotion of FENDI history, craftmanship, quality of materials and creativity. Main ResponsibilitiesMonitor and achieve store performance with relevant KPIsAssist in the selling processConduct a brief every day and animate the brief with a "Team Board"Analyse the business, propose, and implement action plans to improve results, generate sales for each product category also by promoting cross-sellingDemonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIsBe aware of local trading environment and its impact on our sales, including competitors' trading activitiesManage and supervise the team in the correct execution of all company operating and stock proceduresManage customer service quality, to meet client's expectations by offering excellent customer service standardsTo develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store eventsAct as brand ambassador to strengthen/build relationships with VIP clientsImprove Mystery Shopper Results with action plansManage sales force to achieve sales goals effectively and clearly assign their day-to-day tasksMotivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relationsEnhance individual's performance by discussing individual performance every month, daily coachingWork with HR Dept. No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción. in recruiting the most qualified applicants to meet the store needsSupervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary actionEnsure the proper management of staffing roster to provide appropriate store coverageSet up In-Store training routineConduct Induction Training for new joiners and mentoring exercisesIdentify individual and team training needs to develop Talents and communicate these needs to HR DepartmentManage day-to-day needs and administrationReview and submit sales and operational reports to management in adherence to company's KPIs and policiesInform management of decisions and procedures relating to business made at store level and any staff issuesTake necessary actions to effectively control costs and ensure efficient operation in the storeEnsure that FENDI's xcskxlj standards are applied and maintained at all times across the customer service, internal control and back-office activities (stocks, administration, etc.)Ensure that Visual Merchandising is consistent with Company standards and display is always the best, aligned with sales performance ProfileMore than 10 years' experience in Managerial roleBachelor's Degree or Master's Degree is preferredManages his/ her image standards on a high levelStrong selling and communication skills are necessaryAdministration and financial skillsExcellent relationships skillsLeadership, confidence, organization, professionalismStrong customer service skillsComputer skills and Retail management system knowledgeGoal oriented, multitaskingStrong knowledge and/or interest for fashion/luxury industryEnglish mandatory, knowledge of additional languages is a plus

MissionKey Mission of the Store Manager is to successfully lead the Store by ensuring that all standards in terms of performance, processes and team management are compliant with FENDI values and guidelines.The Store Manager will be responsible for the business development and targets achievement by building up a loyal client base through the promotion of FENDI history, craftmanship, quality of materials and creativity. Main ResponsibilitiesMonitor and achieve store performance with relevant KPIsAssist in the selling processConduct a brief every day and animate the brief with a "Team Board"Analyse the business, propose, and implement action plans to improve results, generate sales for each product category also by promoting cross-sellingDemonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIsBe aware of local trading environment and its impact on our sales, including competitors' trading activitiesManage and supervise the team in the correct execution of all company operating and stock proceduresManage customer service quality, to meet client's expectations by offering excellent customer service standardsTo develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store eventsAct as brand ambassador to strengthen/build relationships with VIP clientsImprove Mystery Shopper Results with action plansManage sales force to achieve sales goals effectively and clearly assign their day-to-day tasksMotivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relationsEnhance individual's performance by discussing individual performance every month, daily coachingWork with HR Dept. No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción. in recruiting the most qualified applicants to meet the store needsSupervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary actionEnsure the proper management of staffing roster to provide appropriate store coverageSet up In-Store training routineConduct Induction Training for new joiners and mentoring exercisesIdentify individual and team training needs to develop Talents and communicate these needs to HR DepartmentManage day-to-day needs and administrationReview and submit sales and operational reports to management in adherence to company's KPIs and policiesInform management of decisions and procedures relating to business made at store level and any staff issuesTake necessary actions to effectively control costs and ensure efficient operation in the storeEnsure that FENDI's xcskxlj standards are applied and maintained at all times across the customer service, internal control and back-office activities (stocks, administration, etc.)Ensure that Visual Merchandising is consistent with Company standards and display is always the best, aligned with sales performance ProfileMore than 10 years' experience in Managerial roleBachelor's Degree or Master's Degree is preferredManages his/ her image standards on a high levelStrong selling and communication skills are necessaryAdministration and financial skillsExcellent relationships skillsLeadership, confidence, organization, professionalismStrong customer service skillsComputer skills and Retail management system knowledgeGoal oriented, multitaskingStrong knowledge and/or interest for fashion/luxury industryEnglish mandatory, knowledge of additional languages is a plus

Mission Key Mission of the Store Manager is to successfully lead the Store by ensuring that all standards in terms of performance, processes and team management are compliant with FENDI values and guidelines. The Store Manager will be responsible for the business development and targets achievement by building up a loyal client base through the promotion of FENDI history, craftmanship, quality of materials and creativity. Main Responsibilities Monitor and achieve store performance with relevant KPIs Assist in the selling process Conduct a brief every day and animate the brief with a "Team Board" Analyse the business, propose, and implement action plans to improve results, generate sales for each product category also by promoting cross-selling Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs Be aware of local trading environment and its impact on our sales, including competitors' trading activities Manage and supervise the team in the correct execution of all company operating and stock procedures Manage customer service quality, to meet client's expectations by offering excellent customer service standards To develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events Act as brand ambassador to strengthen/build relationships with VIP clients Improve Mystery Shopper Results with action plans Manage sales force to achieve sales goals effectively and clearly assign their day-to-day tasks Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations Enhance individual's performance by discussing individual performance every month, daily coaching Work with HR Dept. in recruiting the most qualified applicants to meet the store needs Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action Ensure the proper management of staffing roster to provide appropriate store coverage Set up In-Store training routine Conduct Induction Training for new joiners and mentoring exercises Identify individual and team training needs to develop Talents and communicate these needs to HR Department Manage day-to-day needs and administration Review and submit sales and operational reports to management in adherence to company's KPIs and policies Inform management of decisions and procedures relating to business made at store level and any staff issues Take necessary actions to effectively control costs and ensure efficient operation in the store Ensure that FENDI's standards are applied and maintained at all times across the customer service, internal control and back-office activities (stocks, administration, etc.) Ensure that Visual Merchandising is consistent with Company standards and display is always the best, aligned with sales performance Profile More than 10 years' experience in Managerial role Bachelor's Degree or Master's Degree is preferred Manages his/ her image standards on a high level Strong selling and communication skills are necessary Administration and financial skills Excellent relationships skills Leadership, confidence, organization, professionalism Strong customer service skills Computer skills and Retail management system knowledge Goal oriented, multitasking Strong knowledge and/or interest for fashion/luxury industry English mandatory, knowledge of additional languages is a plus

Job Title Director of F&B of the Resort Department Food & Beverage Responsible for All Food & Beverage Service Personnel Reporting to General Manager Primary Objective of Position Under the general guidance of the General Manager, assess, evaluate and ensure that long-term and short term goals of the resort and its Food & Beverage operations are met. To direct and manage all food & beverage activities to maximise revenue, profitability and quality goals by developing and executing marketing strategies, up-selling strategies, controlling costs, and by providing quality service and products to guests. All work will be in line with the resort’s guidelines and business plan and service concepts. Working Liaison: Liaise with all teams in the resort so that all client’s needs are met and exceeded as far as possible. Key responsibilities: Assess, Evaluate and ensure Food & Beverage Goals are met Develops, implements a general business plan, and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability. Monitors present and future trends, practices and systems in the food & beverage industry to ensure that the resort’s food & beverage operations are competitive in the market place. Conducts weekly inspections of the food & beverage regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the General Manager where needed. Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration. Randomly inspects all food & beverage areas on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary. Checks the food & beverage outlets’ reservation lists, hotel arrival list, Meetings & Events guest list, and VIP list to ensure that F&B staff are aware of all VIP guests and traces. Is proficient in all food & beverage procedures to be a resource when needed. Challenges employees within department to achieve optimum food & beverage cost percentage and service per employee. Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation. Monitors food & beverage sales regarding discounts. Audits food & beverage services and quality on a regular basis and develops and implements strategies to improve results. Plans and co-ordinates in-house activities and package plans with Executive Chef, Sales & Marketing Managers and Front Office Manager. Direct and manage Food & Beverage Department to achieve the resort and departmental goals Utilises leadership skills and motivation to maximise employee productivity and satisfaction. Monitors hotel’s and golf areas overall service and team work daily, and makes recommendations for improvement to Department Heads. Selects and develops strategies to improve guest service, food production techniques and efficiency. Analyses financial reports relating to food & beverage, and takes corrective action and follow-up. Achieves goals for Mystery Shopper Manages and co-ordinates pricing and preparation of menus, beverages, and wine lists by taking the following into consideration: • local requirements - market needs - competition - trends - potential costs and labour costs - availability of food & beverage products - merchandising and promotions Approves all wine purchasing, and other food & beverage items in accordance with Brand quality standards. With Executive Chef, maintains an updated recipe file for all food and beverage items to include: • Sales history - Sales mix - Actual costs - Potential costs - Menu price - Par stocks - Production time Prepares food and beverage business plan based on input from Executive Chef. Assists in the development of the resort’s annual business plan, by developing strategies to increase sales in food & beverage. Laws, Regulations and Policies Monitors and makes sure the food & beverage departments follow all applicable laws. Monitors purchasing practices to ensure maximum quality to lowest possible price. Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards. Strictly adheres to HACCP guidelines Human Resource Management Screens, interviews and assists in selecting potential Department Heads and Supervisors for department. Develops and recommends appropriate training to meet guest needs to include Training Plan, SOP Manual. Checks that staff meets and exceeds guest expectations by training and encouraging staff to go ‘the extra mile’. Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, reliable service. Develop departmental training plans. Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the General Manager. Conducts the following Human Resources related tasks: • Performance appraisals - Coaching - Counselling - Discipline and grievance - Employee relations - Wage and salary administration - Compensation and benefits - Succession planning Employee Relations Fosters and develops effective employee relations within department and throughout the resort. Establishes and maintains effective internal communications, including daily meetings with own Department Heads and Supervisors, to ensure optimum team work and productivity. Conducts monthly departmental meetings with all food and beverage staff present. Looks for ways to motivate and challenge employees. Health & Safety Ensures that all potential and real hazards are reported and reduced immediately. Fully understands the hotel’s fire, emergency procedures. Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees. Ensures that employees work in a safe manner that does not harm or injure self or others. Stimulates and encourages a general awareness of health and safety in tasks and activities carried out within the division. Ensures the safety of the people and property within the premises by applying resort regulations, adhering to existing laws and regulations. Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening. Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of resort employees is maintained by all employees in the department. Other Attends meetings and training required by the General Manager. Assists colleagues to perform similar or related jobs when necessary. Ensures guest satisfaction by attending to their requests and enquires courteously and efficiently. Accepts flexible work schedule necessary for uninterrupted service to resort guests. Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual. Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function.

Job Title Director of F&B of the Resort Department Food & Beverage Responsible for All Food & Beverage Service Personnel Reporting to General Manager Primary Objective of Position Under the general guidance of the General Manager, assess, evaluate and ensure that long-term and short term goals of the resort and its Food & Beverage operations are met. To direct and manage all food & beverage activities to maximise revenue, profitability and quality goals by developing and executing marketing strategies, up-selling strategies, controlling costs, and by providing quality service and products to guests. All work will be in line with the resort’s guidelines and business plan and service concepts. Working Liaison: Liaise with all teams in the resort so that all client’s needs are met and exceeded as far as possible. Key responsibilities: Assess, Evaluate and ensure Food & Beverage Goals are met Develops, implements a general business plan, and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability. Monitors present and future trends, practices and systems in the food & beverage industry to ensure that the resort’s food & beverage operations are competitive in the market place. Conducts weekly inspections of the food & beverage regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the General Manager where needed. Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration. Randomly inspects all food & beverage areas on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary. Checks the food & beverage outlets’ reservation lists, hotel arrival list, Meetings & Events guest list, and VIP list to ensure that F&B staff are aware of all VIP guests and traces. Is proficient in all food & beverage procedures to be a resource when needed. Challenges employees within department to achieve optimum food & beverage cost percentage and service per employee. Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation. Monitors food & beverage sales regarding discounts. Audits food & beverage services and quality on a regular basis and develops and implements strategies to improve results. Plans and co-ordinates in-house activities and package plans with Executive Chef, Sales & Marketing Managers and Front Office Manager. Direct and manage Food & Beverage Department to achieve the resort and departmental goals Utilises leadership skills and motivation to maximise employee productivity and satisfaction. Monitors hotel’s and golf areas overall service and team work daily, and makes recommendations for improvement to Department Heads. Selects and develops strategies to improve guest service, food production techniques and efficiency. Analyses financial reports relating to food & beverage, and takes corrective action and follow-up. Achieves goals for Mystery Shopper Manages and co-ordinates pricing and preparation of menus, beverages, and wine lists by taking the following into consideration: • local requirements - market needs - competition - trends - potential costs and labour costs - availability of food & beverage products - merchandising and promotions Approves all wine purchasing, and other food & beverage items in accordance with Brand quality standards. With Executive Chef, maintains an updated recipe file for all food and beverage items to include: • Sales history - Sales mix - Actual costs - Potential costs - Menu price - Par stocks - Production time Prepares food and beverage business plan based on input from Executive Chef. Assists in the development of the resort’s annual business plan, by developing strategies to increase sales in food & beverage. Laws, Regulations and Policies Monitors and makes sure the food & beverage departments follow all applicable laws. Monitors purchasing practices to ensure maximum quality to lowest possible price. Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards. Strictly adheres to HACCP guidelines Human Resource Management Screens, interviews and assists in selecting potential Department Heads and Supervisors for department. Develops and recommends appropriate training to meet guest needs to include Training Plan, SOP Manual. Checks that staff meets and exceeds guest expectations by training and encouraging staff to go ‘the extra mile’. Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, reliable service. Develop departmental training plans. Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the General Manager. Conducts the following Human Resources related tasks: • Performance appraisals - Coaching - Counselling - Discipline and grievance - Employee relations - Wage and salary administration - Compensation and benefits - Succession planning Employee Relations Fosters and develops effective employee relations within department and throughout the resort. Establishes and maintains effective internal communications, including daily meetings with own Department Heads and Supervisors, to ensure optimum team work and productivity. Conducts monthly departmental meetings with all food and beverage staff present. Looks for ways to motivate and challenge employees. Health & Safety Ensures that all potential and real hazards are reported and reduced immediately. Fully understands the hotel’s fire, emergency procedures. Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees. Ensures that employees work in a safe manner that does not harm or injure self or others. Stimulates and encourages a general awareness of health and safety in tasks and activities carried out within the division. Ensures the safety of the people and property within the premises by applying resort regulations, adhering to existing laws and regulations. Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening. Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of resort employees is maintained by all employees in the department. Other Attends meetings and training required by the General Manager. Assists colleagues to perform similar or related jobs when necessary. Ensures guest satisfaction by attending to their requests and enquires courteously and efficiently. Accepts flexible work schedule necessary for uninterrupted service to resort guests. Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual. Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function.

Job Title Director of F&B of the Resort Department Food & Beverage Responsible for All Food & Beverage Service Personnel Reporting to General Manager Primary Objective of Position Under the general guidance of the General Manager, assess, evaluate and ensure that long-term and short term goals of the resort and its Food & Beverage operations are met. To direct and manage all food & beverage activities to maximise revenue, profitability and quality goals by developing and executing marketing strategies, up-selling strategies, controlling costs, and by providing quality service and products to guests. All work will be in line with the resort’s guidelines and business plan and service concepts. Working Liaison: Liaise with all teams in the resort so that all client’s needs are met and exceeded as far as possible. Key responsibilities: Assess, Evaluate and ensure Food & Beverage Goals are met Develops, implements a general business plan, and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability. Monitors present and future trends, practices and systems in the food & beverage industry to ensure that the resort’s food & beverage operations are competitive in the market place. Conducts weekly inspections of the food & beverage regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the General Manager where needed. Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration. Randomly inspects all food & beverage areas on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary. Checks the food & beverage outlets’ reservation lists, hotel arrival list, Meetings & Events guest list, and VIP list to ensure that F&B staff are aware of all VIP guests and traces. Is proficient in all food & beverage procedures to be a resource when needed. Challenges employees within department to achieve optimum food & beverage cost percentage and service per employee. Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation. Monitors food & beverage sales regarding discounts. Audits food & beverage services and quality on a regular basis and develops and implements strategies to improve results. Plans and co-ordinates in-house activities and package plans with Executive Chef, Sales & Marketing Managers and Front Office Manager. Direct and manage Food & Beverage Department to achieve the resort and departmental goals Utilises leadership skills and motivation to maximise employee productivity and satisfaction. Monitors hotel’s and golf areas overall service and team work daily, and makes recommendations for improvement to Department Heads. Selects and develops strategies to improve guest service, food production techniques and efficiency. Analyses financial reports relating to food & beverage, and takes corrective action and follow-up. Achieves goals for Mystery Shopper Manages and co-ordinates pricing and preparation of menus, beverages, and wine lists by taking the following into consideration: • local requirements - market needs - competition - trends - potential costs and labour costs - availability of food & beverage products - merchandising and promotions Approves all wine purchasing, and other food & beverage items in accordance with Brand quality standards. With Executive Chef, maintains an updated recipe file for all food and beverage items to include: • Sales history - Sales mix - Actual costs - Potential costs - Menu price - Par stocks - Production time Prepares food and beverage business plan based on input from Executive Chef. Assists in the development of the resort’s annual business plan, by developing strategies to increase sales in food & beverage. Laws, Regulations and Policies Monitors and makes sure the food & beverage departments follow all applicable laws. Monitors purchasing practices to ensure maximum quality to lowest possible price. Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards. Strictly adheres to HACCP guidelines Human Resource Management Screens, interviews and assists in selecting potential Department Heads and Supervisors for department. Develops and recommends appropriate training to meet guest needs to include Training Plan, SOP Manual. Checks that staff meets and exceeds guest expectations by training and encouraging staff to go ‘the extra mile’. Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, reliable service. Develop departmental training plans. Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the General Manager. Conducts the following Human Resources related tasks: • Performance appraisals - Coaching - Counselling - Discipline and grievance - Employee relations - Wage and salary administration - Compensation and benefits - Succession planning Employee Relations Fosters and develops effective employee relations within department and throughout the resort. Establishes and maintains effective internal communications, including daily meetings with own Department Heads and Supervisors, to ensure optimum team work and productivity. Conducts monthly departmental meetings with all food and beverage staff present. Looks for ways to motivate and challenge employees. Health & Safety Ensures that all potential and real hazards are reported and reduced immediately. Fully understands the hotel’s fire, emergency procedures. Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees. Ensures that employees work in a safe manner that does not harm or injure self or others. Stimulates and encourages a general awareness of health and safety in tasks and activities carried out within the division. Ensures the safety of the people and property within the premises by applying resort regulations, adhering to existing laws and regulations. Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening. Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of resort employees is maintained by all employees in the department. Other Attends meetings and training required by the General Manager. Assists colleagues to perform similar or related jobs when necessary. Ensures guest satisfaction by attending to their requests and enquires courteously and efficiently. Accepts flexible work schedule necessary for uninterrupted service to resort guests. Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual. Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function.

Job Title Director of F&B of the Resort Department Food & Beverage Responsible for All Food & Beverage Service Personnel Reporting to General Manager Primary Objective of Position Under the general guidance of the General Manager, assess, evaluate and ensure that long-term and short term goals of the resort and its Food & Beverage operations are met. To direct and manage all food & beverage activities to maximise revenue, profitability and quality goals by developing and executing marketing strategies, up-selling strategies, controlling costs, and by providing quality service and products to guests. All work will be in line with the resort’s guidelines and business plan and service concepts. Working Liaison: Liaise with all teams in the resort so that all client’s needs are met and exceeded as far as possible. Key responsibilities: Assess, Evaluate and ensure Food & Beverage Goals are met Develops, implements a general business plan, and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability. Monitors present and future trends, practices and systems in the food & beverage industry to ensure that the resort’s food & beverage operations are competitive in the market place. Conducts weekly inspections of the food & beverage regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the General Manager where needed. Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration. Randomly inspects all food & beverage areas on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary. Checks the food & beverage outlets’ reservation lists, hotel arrival list, Meetings & Events guest list, and VIP list to ensure that F&B staff are aware of all VIP guests and traces. Is proficient in all food & beverage procedures to be a resource when needed. Challenges employees within department to achieve optimum food & beverage cost percentage and service per employee. Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation. Monitors food & beverage sales regarding discounts. Audits food & beverage services and quality on a regular basis and develops and implements strategies to improve results. Plans and co-ordinates in-house activities and package plans with Executive Chef, Sales & Marketing Managers and Front Office Manager. Direct and manage Food & Beverage Department to achieve the resort and departmental goals Utilises leadership skills and motivation to maximise employee productivity and satisfaction. Monitors hotel’s and golf areas overall service and team work daily, and makes recommendations for improvement to Department Heads. Selects and develops strategies to improve guest service, food production techniques and efficiency. Analyses financial reports relating to food & beverage, and takes corrective action and follow-up. Achieves goals for Mystery Shopper Manages and co-ordinates pricing and preparation of menus, beverages, and wine lists by taking the following into consideration: • local requirements - market needs - competition - trends - potential costs and labour costs - availability of food & beverage products - merchandising and promotions Approves all wine purchasing, and other food & beverage items in accordance with Brand quality standards. With Executive Chef, maintains an updated recipe file for all food and beverage items to include: • Sales history - Sales mix - Actual costs - Potential costs - Menu price - Par stocks - Production time Prepares food and beverage business plan based on input from Executive Chef. Assists in the development of the resort’s annual business plan, by developing strategies to increase sales in food & beverage. Laws, Regulations and Policies Monitors and makes sure the food & beverage departments follow all applicable laws. Monitors purchasing practices to ensure maximum quality to lowest possible price. Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards. Strictly adheres to HACCP guidelines Human Resource Management Screens, interviews and assists in selecting potential Department Heads and Supervisors for department. Develops and recommends appropriate training to meet guest needs to include Training Plan, SOP Manual. Checks that staff meets and exceeds guest expectations by training and encouraging staff to go ‘the extra mile’. Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, reliable service. Develop departmental training plans. Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the General Manager. Conducts the following Human Resources related tasks: • Performance appraisals - Coaching - Counselling - Discipline and grievance - Employee relations - Wage and salary administration - Compensation and benefits - Succession planning Employee Relations Fosters and develops effective employee relations within department and throughout the resort. Establishes and maintains effective internal communications, including daily meetings with own Department Heads and Supervisors, to ensure optimum team work and productivity. Conducts monthly departmental meetings with all food and beverage staff present. Looks for ways to motivate and challenge employees. Health & Safety Ensures that all potential and real hazards are reported and reduced immediately. Fully understands the hotel’s fire, emergency procedures. Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees. Ensures that employees work in a safe manner that does not harm or injure self or others. Stimulates and encourages a general awareness of health and safety in tasks and activities carried out within the division. Ensures the safety of the people and property within the premises by applying resort regulations, adhering to existing laws and regulations. Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening. Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of resort employees is maintained by all employees in the department. Other Attends meetings and training required by the General Manager. Assists colleagues to perform similar or related jobs when necessary. Ensures guest satisfaction by attending to their requests and enquires courteously and efficiently. Accepts flexible work schedule necessary for uninterrupted service to resort guests. Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual. Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function.

Job Title Director of F&B of the Resort Department Food & Beverage Responsible for All Food & Beverage Service Personnel Reporting to General Manager Primary Objective of Position Under the general guidance of the General Manager, assess, evaluate and ensure that long-term and short term goals of the resort and its Food & Beverage operations are met. To direct and manage all food & beverage activities to maximise revenue, profitability and quality goals by developing and executing marketing strategies, up-selling strategies, controlling costs, and by providing quality service and products to guests. All work will be in line with the resort’s guidelines and business plan and service concepts. Working Liaison: Liaise with all teams in the resort so that all client’s needs are met and exceeded as far as possible. Key responsibilities: Assess, Evaluate and ensure Food & Beverage Goals are met Develops, implements a general business plan, and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability. Monitors present and future trends, practices and systems in the food & beverage industry to ensure that the resort’s food & beverage operations are competitive in the market place. Conducts weekly inspections of the food & beverage regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the General Manager where needed. Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration. Randomly inspects all food & beverage areas on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary. Checks the food & beverage outlets’ reservation lists, hotel arrival list, Meetings & Events guest list, and VIP list to ensure that F&B staff are aware of all VIP guests and traces. Is proficient in all food & beverage procedures to be a resource when needed. Challenges employees within department to achieve optimum food & beverage cost percentage and service per employee. Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation. Monitors food & beverage sales regarding discounts. Audits food & beverage services and quality on a regular basis and develops and implements strategies to improve results. Plans and co-ordinates in-house activities and package plans with Executive Chef, Sales & Marketing Managers and Front Office Manager. Direct and manage Food & Beverage Department to achieve the resort and departmental goals Utilises leadership skills and motivation to maximise employee productivity and satisfaction. Monitors hotel’s and golf areas overall service and team work daily, and makes recommendations for improvement to Department Heads. Selects and develops strategies to improve guest service, food production techniques and efficiency. Analyses financial reports relating to food & beverage, and takes corrective action and follow-up. Achieves goals for Mystery Shopper Manages and co-ordinates pricing and preparation of menus, beverages, and wine lists by taking the following into consideration: • local requirements - market needs - competition - trends - potential costs and labour costs - availability of food & beverage products - merchandising and promotions Approves all wine purchasing, and other food & beverage items in accordance with Brand quality standards. With Executive Chef, maintains an updated recipe file for all food and beverage items to include: • Sales history - Sales mix - Actual costs - Potential costs - Menu price - Par stocks - Production time Prepares food and beverage business plan based on input from Executive Chef. Assists in the development of the resort’s annual business plan, by developing strategies to increase sales in food & beverage. Laws, Regulations and Policies Monitors and makes sure the food & beverage departments follow all applicable laws. Monitors purchasing practices to ensure maximum quality to lowest possible price. Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards. Strictly adheres to HACCP guidelines Human Resource Management Screens, interviews and assists in selecting potential Department Heads and Supervisors for department. Develops and recommends appropriate training to meet guest needs to include Training Plan, SOP Manual. Checks that staff meets and exceeds guest expectations by training and encouraging staff to go ‘the extra mile’. Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, reliable service. Develop departmental training plans. Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the General Manager. Conducts the following Human Resources related tasks: • Performance appraisals - Coaching - Counselling - Discipline and grievance - Employee relations - Wage and salary administration - Compensation and benefits - Succession planning Employee Relations Fosters and develops effective employee relations within department and throughout the resort. Establishes and maintains effective internal communications, including daily meetings with own Department Heads and Supervisors, to ensure optimum team work and productivity. Conducts monthly departmental meetings with all food and beverage staff present. Looks for ways to motivate and challenge employees. Health & Safety Ensures that all potential and real hazards are reported and reduced immediately. Fully understands the hotel’s fire, emergency procedures. Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees. Ensures that employees work in a safe manner that does not harm or injure self or others. Stimulates and encourages a general awareness of health and safety in tasks and activities carried out within the division. Ensures the safety of the people and property within the premises by applying resort regulations, adhering to existing laws and regulations. Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening. Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of resort employees is maintained by all employees in the department. Other Attends meetings and training required by the General Manager. Assists colleagues to perform similar or related jobs when necessary. Ensures guest satisfaction by attending to their requests and enquires courteously and efficiently. Accepts flexible work schedule necessary for uninterrupted service to resort guests. Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual. Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function.

Desde Timup, consultora de selección, estamos colaborando con un cliente del sector eventos gastronómicos itinerantes a nivel europeo, que busca incorporar un/a Director/a de Experiencia y Calidad. Diseñar e implementar un sistema de mystery shopper para obtener feedback independiente de la exper

Colaboramos con las principales marcas en diversos sectores, asegurando que nuestros mystery shoppers tengan oportunidades diversas y atractivas para evaluar y mejorar los estándares de servicio. Eres un ávido comprador con un ojo agudo para los detalles? ¿Disfrutas proporcionan

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Moeve Trading is a fast-growing energy trading firm focused on expanding its presence in global energy markets.At Moeve Trading, we are driving a transformative agenda called Positive Motion, which focuses on transitioning towards greener, more sustainable revenue sources.Within this vision, trading

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Combinamos una experiencia inigualable y capacidades especializadas en más de 40 industrias, impulsadas por la red más grande del mundo de Centros de Tecnología Avanzada y Operaciones Inteligentes.Con 513,000 personas atendiendo a clientes en más de 120 países, Accenture aporta innovación cont

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Somos una Consultora de Recursos Humanos especializada en la captación de talento para organizaciones empresariales.En ISPROX tenemos el objetivo de seleccionar talento para las compañías que mejor cuiden el capital humano y tengan en el centro de sus políticas a las personas.Apostamos por estar

Associate Tax Compliance Specialist ¬ Técnico/a de Cumplimiento Fiscal Junior.Ubicación: Madrid (Modalidad híbrida) | 2 días en remoto, 3 días en la oficina.Técnico/a de Cumplimiento Fiscal.Serás responsable de la gestión del.Con el apoyo del/la Senior Tax Manager, garantizarás que todas l

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Te interesa construir sistemas de IA reales, más allá de simples integraciones?.Buscamos un/a Ingeniero/a de IA con Python para desarrollar agentes inteligentes y sistemas basados en LLMs dentro de un entorno técnico exigente y en constante evolución.Diseñar y desarrollar backend escalable en P

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Te gustaría impulsar tu carrera como agente inmobiliario.Bienvenido a Housfy, donde trabajamos con un propósito claro: queremos que todo el mundo tenga.Una metodología exclusiva para ganar más:.Multiplicarás tus ingresos gracias a la.Además, para que nada te frene, contarás con.Tú vendes, Ho

Estamos buscando a una persona talentosa para unirse a nuestro equipo de Affinity & Motor en Marsh.Este puesto estará ubicado en Oviedo y es 100% presencial.Nuestro Cliente, una importante financiera perteneciente a uno de los grupos de automoción más grandes del mundo, necesita incorporar un imp

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