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AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. Lea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura. What you will do: 1. Daily Operations Monitoring & KPI Management Supervise daily operations of in-house or outsourced call center teams. Track and report on core operational KPIs including: Call answer rate and abandonment rate. Average speed of answer (ASA) and average handling time (AHT). Work order closure rate and first contact resolution (FCR). Customer satisfaction (CSAT) score. Generate daily, weekly and monthly operational performance reports. Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review. Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques. Analyze quality trends and identify training needs for the team. Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements. Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management Serve as the primary escalation point for complex customer complaints and emergency service incidents. Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours. Conduct root cause analysis for high-impact customer complaints and implement preventive measures. Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base. Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures. Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: Bachelor's degree in Business Administration, Communications or related field. Minimum 2-3 years of experience in call center operations, customer service or CRM management. Proven experience in KPI monitoring and service quality management. Proficiency in both English and Spanish. Strong problem-solving skills and ability to handle high-pressure situations. Experience with CRM systems (Salesforce, Dynamics or similar) and call center software. xcskxlj Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Territory includes but not limited to: All of EU countries as needed Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación. The Regional Medical Director (RMD) is an integral member of the metabolic/obesity clinical sciences group, who assists and extends Clinical Sciences across the metabolic portfolio on assigned studies at the regional level. Duties and Responsibilities: • Site engagement and training o A cadence of touchpoints with sites on a regular basis o Meeting with sites and presenting at PSVs, SIVs o Retraining as needed (e.g., due to amendments) • Recruitment issues o Site identification/recruitment: Meeting with potential sites, in collaboration with CTL, to discuss the program/assess of their interest o Patient recruitment issues (ongoing oversight): Meeting with sites, in collaboration with CTL, to help understand the hurdles with recruitment at their site and trouble shooting • Answering questions from sites o Helping address site medical/clinical questions as a first line for those questions that are straightforward or previously addressed or to help coordinate a response with the Medical Director for those that are not straightforward/new  This includes referencing and updating the FAQ, as applicable  Medical Director should always be copied on the email correspondence for oversight • Assisting with eligibility assessments o Help perform eligibility checks or address urgent eligibility questions prior to randomization • Assisting with query closure o Helping site understand what is needed to close a medical query if there is a misunderstanding from the site regarding what is needed  Feedback should also be provided to the study team if the query text could be improved for clarity o Helping ensure that the information that we must have to describe a safety event is sufficient, including:  Ensuring that all information has been gathered as expected (i.e., the site has taken all reasonable steps to obtain the information, etc.) in collaboration with the CRA, if additional support is needed during escalation process  Ensure that all questions have been answered/follow-up assessments have been done  This may include requesting additional assessments for a complete evaluation/specialist consultation, etc. • Protocol Deviations o In collaboration with the CTL, retrain the site, to prevent future deviations/address any misunderstandings by the site • Retention issues o Helping to ensure that the site has followed up with patients in the event of lost to follow-up / all appropriate steps have been taken (in collaboration with the CTL) and that any protocol specific requirements have been met • Missing assessments o For instance, in PNH studies, help to ensure that all LDH values that are not done/unable to be performed are rapidly chased to ensure a repeat is done as quickly as possible, in collaboration with the CRA/CTL o For other studies, may require help in working with site to obtain any key missing assessments (eg, images, PK samples, biomarker samples), in collaboration with the CRA/CTL • Laboratory reference range o In collaboration with the CRA, ensure that the laboratory reference ranges are provided for local laboratory data • Site issues o Discussion with the sites for any potential quality issues /concerns requiring physician to physician discussion (first line)  The global medical director can be pulled in if the issue cannot be easily resolved • Attend CSTs, if possible, • Weekly meetings with medical director (if possible) or weekly communication with medical director, at a minimum, • May provide clinical assistance and feedback on PI interest in proposed studies at the local level xcskxlj Qualifications and Experience: • MD PhD, or PharmD; MD strongly preferred, • 8+ years of industry clinical development experience, • Expertise in clinical trials and clinical development, • Strong understanding of the Metabolic/Obesity clinical research landscape and implementation and conduct of these clinical trials, • Demonstrated ability to develop and maintain excellent working relationships with both internal stakeholders and study investigators and site staff, • Demonstrated ability to work well in cross functional and geographically diverse teams, • Ability to communicate and work independently with scientific/technical personnel with excellent oral presentation skills, • Ability to think critically, and demonstrated troubleshooting and problem-solving skills, • Excellent initiative and judgment, and demonstrated ability to positively represent Regeneron in a compliant manner, • Cross cultural awareness and fluent in the local language of primary country assignment in addition to English, • Computer skills including Excel, Word, and PowerPoint, • A willingness to travel up to 65%, which may include local, regional and international travel, • Valid driver’s license

About the Role Albert Ziegler GmbH is a leading manufacturer of professional firefighting vehicles and equipment. Our International Sales team serves clients across the globe, with a strong and growing presence in Spain and France. To support the expanding volume of tenders and project activity in these markets, we are looking for a Sales Assistant Coordinator to join our team. The Sales Assistant Coordinator will work in close collaboration with the Area Manager for Spain and France, providing essential back-office support to allow the Area Manager to focus on client development and strategic commercial activity. Por favor, asegúrese de leer completamente el resumen y los requisitos de esta oportunidad de empleo que se detallan a continuación. Key ResponsibilitiesTender & Proposal Management • Coordinate and prepare all documentation required for public and private tenders in Spain and France., • Track tender timelines and deadlines, ensuring all submissions are complete and on time., • Gather technical and commercial inputs from internal departments (production, purchasing, engineering, legal) and structure them into tender responses., • Maintain an organised archive of tender documents, specifications, and past submissions for reference. Internal Coordination • Act as the primary interface between the Area Manager and internal departments during the pre-sales and project execution phases., • Proactively reach out to purchasing, production, engineering, and other teams to gather the information needed — without waiting to be chased., • Own internal deadlines: track open items, follow up firmly and consistently, and escalate when necessary to keep tender timelines on track., • Ensure the Area Manager is always informed of status without being drawn into administrative back-and-forth. Project Follow-up & Reporting • Monitor the status of ongoing projects and active tenders, flagging delays or issues proactively., • Prepare status reports, summaries, and presentations as required by the Area Manager or management., • Support the preparation of client communications, technical offers, and commercial correspondence. Client & Market Support • Assist in the preparation of customer visits, presentations, and technical meetings when required., • Support translation and localisation of commercial documents for the Spanish and French markets., • Occasionally travel to client sites, exhibitions, or company headquarters as needed. Candidate Profile Category Languages Fluent in Spanish and English (written and spoken). French and/or German are strong assets. Education Bachelor’s degree or equivalent in Business, Engineering, International Trade, or a related field. Experience 2+ years of experience in project coordination, sales support, or a similar role in a technical or industrial environment. Experience in sectors such as machinery, automotive, defence, civil engineering, or similar is strongly preferred. The candidate must be comfortable working with technical documentation and familiar with the language and dynamics of complex B2B sales cycles. A fast learner with genuine curiosity for technical products will also be considered. Technical Skills Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook). Experience with ERP or CRM tools is a plus. Soft Skills Highly organised and deadline-driven. Able to manage multiple concurrent tasks without losing sight of priorities. Takes initiative — proactively reaches out to colleagues, follows up without being asked, and applies the right pressure internally to keep projects on track. Comfortable working within tight and non-negotiable deadlines. Strong written communication skills. Autonomous and accountable. Work Arrangement Fully remote. The candidate must be available to travel when required (client visits, trade shows, HQ meetings). All travel expenses are covered by the company. We operate with a results-oriented approach — what matters is delivering on goals, not clocking hours at a desk. Contract Type Self-employed / freelance. For the right candidate, this engagement can evolve into a permanent employment contract as the collaboration develops and the role grows. What We Offer • A dynamic and international work environment within a market-leading manufacturer., • Flexible remote working arrangement with the opportunity to travel across Europe., • Direct collaboration with an experienced Area Manager covering four key European markets., • Exposure to complex, high-value public tenders in the public safety sector. xcskxlj, • Opportunity for long-term development within the International Sales team.

The Regional Medical Director (RMD) is an integral member of the metabolic/obesity clinical sciences group, who assists and extends Clinical Sciences across the metabolic portfolio on assigned studies at the regional level . Site engagement and training o Help perform eligibility checks or address urgent eligibility questions prior to randomization Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. ~ Laboratory reference range o In collaboration with the CRA, ensure that the laboratory reference ranges are provided for local laboratory data ~ o Discussion with the sites for any potential quality issues /concerns requiring physician to physician discussion (first line)  The global medical director can be pulled in if the issue cannot be easily resolved May provide clinical assistance and feedback on PI interest in proposed studies at the local level MD PhD, or PharmD ; Ability to communicate and work independently with scientific/technical personnel with excellent oral presentation xcskxlj skills ~ Cross cultural awareness and fluent in the local language of primary country assignment in addition to English ~ Computer skills including Excel, Word, and PowerPoint ~ A willingness to travel up to 65%, which may include local, regional and international travel ~ Valid driver's license

The Regional Medical Director (RMD) is an integral member of the metabolic/obesity clinical sciences group, who assists and extends Clinical Sciences across the metabolic portfolio on assigned studies at the regional level . Site engagement and training o Help perform eligibility checks or address urgent eligibility questions prior to randomization Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. ~ Laboratory reference range o In collaboration with the CRA, ensure that the laboratory reference ranges are provided for local laboratory data ~ o Discussion with the sites for any potential quality issues /concerns requiring physician to physician discussion (first line)  The global medical director can be pulled in if the issue cannot be easily resolved May provide clinical assistance and feedback on PI interest in proposed studies at the local level MD PhD, or PharmD ; Ability to communicate and work independently with scientific/technical personnel with excellent oral presentation xcskxlj skills ~ Cross cultural awareness and fluent in the local language of primary country assignment in addition to English ~ Computer skills including Excel, Word, and PowerPoint ~ A willingness to travel up to 65%, which may include local, regional and international travel ~ Valid driver's license

Our International Sales team serves clients across the globe, with a strong and growing presence in Spain and France. To support the expanding volume of tenders and project activity in these markets, we are looking for a Sales Assistant Coordinator to join our team. Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud. The Sales Assistant Coordinator will work in close collaboration with the Area Manager for Spain and France, providing essential back-office support to allow the Area Manager to focus on client development and strategic commercial activity. Coordinate and prepare all documentation required for public and private tenders in Spain and France. Track tender timelines and deadlines, ensuring all submissions are complete and on time. Gather technical and commercial inputs from internal departments (production, purchasing, engineering, legal) and structure them into tender responses. Maintain an organised archive of tender documents, specifications, and past submissions for reference. Act as the primary interface between the Area Manager and internal departments during the pre-sales and project execution phases. Own internal deadlines: track open items, follow up firmly and consistently, and escalate when necessary to keep tender timelines on track. Project Follow-up & Reporting Monitor the status of ongoing projects and active tenders, flagging delays or issues proactively. Support the preparation of client communications, technical offers, and commercial correspondence. Support translation and localisation of commercial documents for the Spanish and French markets. Fluent in Spanish and English (written and spoken). French and/or German are strong assets. Bachelor's degree or equivalent in Business, Engineering, International Trade, or a related field. 2+ years of experience in project coordination, sales support, or a similar role in a technical or industrial environment. The candidate must be comfortable working with technical documentation and familiar with the language and dynamics of complex B2B sales cycles. Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook). Experience with ERP or CRM tools is a plus. Takes initiative — proactively reaches out to colleagues, follows up without being asked, and applies the right pressure internally to keep projects on track. Fully remote. All travel expenses are covered by the company. Contract Type Self-employed / freelance. For the right candidate, this engagement can evolve into a permanent employment contract as the collaboration develops and the role grows. Flexible remote working arrangement with the opportunity to travel across Europe. Exposure to complex, high-value public tenders in the public safety sector. xcskxlj Opportunity for long-term development within the International Sales team.

The Regional Medical Director (RMD) is an integral member of the metabolic/obesity clinical sciences group, who assists and extends Clinical Sciences across the metabolic portfolio on assigned studies at the regional level . Site engagement and training o Help perform eligibility checks or address urgent eligibility questions prior to randomization Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. ~ Laboratory reference range o In collaboration with the CRA, ensure that the laboratory reference ranges are provided for local laboratory data ~ o Discussion with the sites for any potential quality issues /concerns requiring physician to physician discussion (first line)  The global medical director can be pulled in if the issue cannot be easily resolved May provide clinical assistance and feedback on PI interest in proposed studies at the local level MD PhD, or PharmD ; Ability to communicate and work independently with scientific/technical personnel with excellent oral presentation xcskxlj skills ~ Cross cultural awareness and fluent in the local language of primary country assignment in addition to English ~ Computer skills including Excel, Word, and PowerPoint ~ A willingness to travel up to 65%, which may include local, regional and international travel ~ Valid driver's license