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AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management Supervise daily operations of in-house or outsourced call center teams. Track and report on core operational KPIs including: Call answer rate and abandonment rate. Average speed of answer (ASA) and average handling time (AHT). Work order closure rate and first contact resolution (FCR). Customer satisfaction (CSAT) score. Generate daily, weekly and monthly operational performance reports. Identify operational bottlenecks and implement process improvements to meet requirements. 2. Service Quality Assurance & Standard Compliance Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review. Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques. Analyze quality trends and identify training needs for the team. Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements. Drive continuous improvement in service quality and customer experience. 3. Escalated Complaint Resolution & Crisis Management Serve as the primary escalation point for complex customer complaints and emergency service incidents. Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours. Conduct root cause analysis for high-impact customer complaints and implement preventive measures. Maintain detailed records of escalated cases and track resolution progress until closure. 4. Knowledge Base Management & Information Synchronization Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base. Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures. Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 5. Training & Performance Management Design and deliver comprehensive onboarding training programs for new call center employees covering: Brand standards and service etiquette Product knowledge and vehicle features CRM system operation and work order management Customer service skills and complaint handling techniques Develop and implement ongoing training programs to enhance team capabilities. Design and execute performance-based incentive schemes to motivate the team. What you will bring: Bachelor's degree in Business Administration, Communications or related field. Minimum 2-3 years of experience in call center operations, customer service or CRM management. Proven experience in KPI monitoring and service quality management. Proficiency in both English and Spanish. Strong problem-solving skills and ability to handle high-pressure situations. Experience with CRM systems (Salesforce, Dynamics or similar) and call center software. Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Beca Curricular – Traducción y Localización de Contenidos en Cegos España En Cegos España buscamos incorporar una persona en Beca Curricular para el área de Traducción y Localización de Contenidos en Madrid . Si conoces a alguien de tu Universidad que pueda encajar, ¡te agradeceré mucho que lo compartas o lo menciones! Perfil que buscamos: • Formación profesional de grado superior o grado universitario en Filología o Traducción • Inglés avanzado • Manejo habitual de herramientas tecnológicas Funciones principales: • Adaptación y redacción de contenidos al contexto y cultura española • Soporte a cliente interno y cliente final Conocimientos necesarios: • Excelente nivel de lengua española e inglesa (gramática y ortografía) • Redacción y elaboración de contenidos en español • Ofimática avanzada (Excel, PowerPoint, Word) • Valorable manejo de Adobe ¿Qué ofrecemos? • Aprendizaje práctico en proyectos reales de localización y adaptación de contenidos • Acompañamiento y mentoring por parte de profesionales del sector • Desarrollo de competencias lingüísticas en entorno corporativo • Experiencia en una compañía referente en formación y desarrollo • Excelente ambiente de trabajo y colaboración ✨ Buscamos una persona detallista, con sensibilidad lingüística y cultural y ganas de aprender en un entorno profesional dinámico y orientado al desarrollo del talento. Si te interesa aplica a la oferta!! #BecaCurricular #Traducción #Localización #Filología #TalentoJoven #PrácticasUniversitarias #CegosEspaña El Responsable del tratamiento de sus datos es CEGOS ESPAÑA LEARNING & DEVELOPMENT S.A.U. La finalidad del tratamiento es participar en un proceso selectivo, realizar autocandidatura. Acepta que el Responsable conserve su CV previo consentimiento, por un plazo máximo de 1 año. La base legitimadora es su consentimiento expreso. Sus datos no serán cedidos a terceros salvo obligación legal. Podrá ejercer sus derechos de acceso, rectificación, oposición, supresión, decisiones automatizadas, limitación del tratamiento, portabilidad, por correo electrónico a rgpd@cegos.es. En cualquier caso puede solicitar la tutela de la Agencia Española de Protección de Datos a través de su página web: www.aepd.es ☐ He leído y acepto la Política de Privacidad ☐ En caso de no ser seleccionado en un proceso de selección, consiento que mis datos sean conservados por el responsable para futuras vacantes

Territory includes but not limited to: All of EU countries as needed The Regional Medical Director (RMD) is an integral member of the metabolic/obesity clinical sciences group, who assists and extends Clinical Sciences across the metabolic portfolio on assigned studies at the regional level . Duties and Responsibilitie s: Site engagement and training o A cadence of touchpoints with sites on a regular basis o Meeting with sites and presenting at PSVs, SIVs o Retraining as needed (e.g., due to amendments) Recruitment issues o Site identification/recruitment: Meeting with potential sites, in collaboration with CTL, to discuss the program/assess of their interest o Patient recruitment issues (ongoing oversight): Meeting with sites, in collaboration with CTL, to help understand the hurdles with recruitment at their site and trouble shooting Answering questions from sites o Helping address site medical/clinical questions as a first line for those questions that are straightforward or previously addressed or to help coordinate a response with the Medical Director for those that are not straightforward/new  This includes referencing and updating the FAQ, as applicable  Medical Director should always be copied on the email correspondence for oversight Assisting with eligibility assessments o Help perform eligibility checks or address urgent eligibility questions prior to randomization Assisting with query closure o Helping site understand what is needed to close a medical query if there is a misunderstanding from the site regarding what is needed  Feedback should also be provided to the study team if the query text could be improved for clarity o Helping ensure that the information that we must have to describe a safety event is sufficient, including:  Ensuring that all information has been gathered as expected (i.e., the site has taken all reasonable steps to obtain the information, etc.) in collaboration with the CRA, if additional support is needed during escalation process  Ensure that all questions have been answered/follow-up assessments have been done  This may include requesting additional assessments for a complete evaluation/specialist consultation, etc. Protocol Deviations o In collaboration with the CTL, retrain the site, to prevent future deviations/address any misunderstandings by the site Retention issues o Helping to ensure that the site has followed up with patients in the event of lost to follow-up / all appropriate steps have been taken (in collaboration with the CTL) and that any protocol specific requirements have been met Missing assessments o For instance, in PNH studies, help to ensure that all LDH values that are not done/unable to be performed are rapidly chased to ensure a repeat is done as quickly as possible, in collaboration with the CRA/CTL o For other studies, may require help in working with site to obtain any key missing assessments (eg, images, PK samples, biomarker samples), in collaboration with the CRA/CTL Laboratory reference range o In collaboration with the CRA, ensure that the laboratory reference ranges are provided for local laboratory data Site issues o Discussion with the sites for any potential quality issues /concerns requiring physician to physician discussion (first line)  The global medical director can be pulled in if the issue cannot be easily resolved Attend CSTs, if possible Weekly meetings with medical director (if possible) or weekly communication with medical director, at a minimum May provide clinical assistance and feedback on PI interest in proposed studies at the local level Qualifications and Experienc e: MD PhD, or PharmD ; MD strongly preferred 8+ years of industry clinical development experience Expertise in clinical trials and clinical development Strong understanding of the Metabolic/Obesity clinical research landscape and implementation and conduct of these clinical trials Demonstrated ability to develop and maintain excellent working relationships with both internal stakeholders and study investigators and site staff Demonstrated ability to work well in cross functional and geographically diverse teams Ability to communicate and work independently with scientific/technical personnel with excellent oral presentation skills Ability to think critically, and demonstrated troubleshooting and problem-solving skills Excellent initiative and judgment, and demonstrated ability to positively represent Regeneron in a compliant manner Cross cultural awareness and fluent in the local language of primary country assignment in addition to English Computer skills including Excel, Word, and PowerPoint A willingness to travel up to 65%, which may include local, regional and international travel Valid driver’s license

The ideal candidate will be responsible for providing administrative support to ensure efficient operation of the office. From scheduling client meetings, to communicating between departments, you will be responsible for completing multi-level tasks in a professional and timely manner. Responsibilities Answer phones and direct calls with a positive attitude and an energetic work ethic Provide office guests with a hospitable experience Assist in handling office requests for dial-ins, conference rooms, travel requests, etc. Order office supplies and provide inventory control system Qualifications Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Ability to multi-task, organize, and prioritize work Proficiency in German and in Spanish.

Job Purpose The S.A.L.T. (Sea and Land Taste) Host/Coordinator bridges the gap between the ship’s culinary execution and guest engagement. This role blends luxury hospitality hosting, culinary storytelling, laboratory operations management, and destination integration to deliver a seamless, immersive cultural and dining experience for guests. Key Responsibilities Guest Engagement & Culinary Storytelling Mandatory Restaurant Presence: Host and conduct table rounds in the S.A.L.T. Kitchen every evening for at least two hours during dinner service. Pre-Service Prep: Attend all menu briefings 15 minutes prior to opening to master details on ingredient sourcing, preparation techniques, and regional narratives. Table Hosting: Provide warm welcomes, offer curated menu recommendations, and share the S.A.L.T. philosophy without exceeding 5 minutes per table to maintain guest comfort. Post-Service Retention: Actively promote upcoming menus, shore experiences, and program activities to departing guests. S.A.L.T. Lab & Financial Operations: Manage daily operations, cleanliness, and readiness of the S.A.L.T. Lab. Act as the primary liaison between the Chef de Cuisine, Bartender, and Kitchen Stewards. Oversee inventory control, ordering processes via onboard systems (Fidelio), breakage reporting, and equipment maintenance. Coordinate recipe and program collateral distribution with the Media and Broadcast teams. Shore Experiences & Destination Integration: Escort, support, and serve as an auxiliary host during S.A.L.T. culinary shore excursions. Collaborate with the Shore Concierge to actively promote destination-based culinary experiences. Compliance, Safety & Leadership Maintain absolute compliance with USPH (United States Public Health) standards and sanitation regulations. Collaborate with the Cruise Director, Executive Chef, and F&B leadership to align programming with the ship's daily schedule. Participate in all mandatory ship safety drills, environmental compliance training, and emergency duties. Qualifications & Requirements Certifications: Valid STCW 95 certification; must be physically and medically fit for sea duty. Culinary Background: Professional kitchen training or culinary education experience; recipe testing and development experience is highly valued. Soft Skills: Strong public speaking, presentation skills, and the ability to confidently convey complex culinary narratives. Administrative Skills: Experience with budget management, inventory control, cost-control systems, and proficiency in MS Office (Word, Excel, PowerPoint). Onboard systems experience (Fidelio) is preferred. Experience: Prior experience conducting cooking demonstrations is preferred. Strong worldwide destination and culinary culture knowledge is required. Traits: High moral integrity, discretion, and a commitment to luxury hospitality standards.