Front Manager H/M
hace 11 horas
€1800–€2100 mensual
Jornada completa
Málaga
Job Description We are looking for an experienced and customer-oriented Front Office Manager to lead our Front Office team. The successful candidate will be responsible for ensuring exceptional guest service, overseeing the daily operations of the reception department, and maintaining the highest standards of quality and efficiency. Key Responsibilities • Lead, supervise, and motivate the Front Office team., • Organize staff schedules and ensure adequate shift coverage., • Oversee check-in and check-out procedures., • Handle guest requests, complaints, and special requirements professionally., • Ensure the efficient management of reservations and coordinate with other hotel departments., • Supervise billing procedures, cash handling, and daily reports., • Recruit, train, coach, and evaluate Front Office staff., • Ensure compliance with hotel policies, procedures, and service standards., • Monitor guest satisfaction and implement continuous improvements. Requirements • Minimum of 2 years' experience as a Front Office Manager or in a similar leadership role., • Degree or diploma in Hospitality, Tourism, or a related field., • Fluent in English and Spanish; additional languages are an advantage., • Experience with Property Management Systems (PMS), preferably Opera, Protel, or similar., • Strong leadership, organizational, and problem-solving skills., • Excellent communication and customer service abilities., • Flexibility to work shifts, weekends, and public holidays when required. Preferred Qualifications • Previous experience in a 4- or 5-star hotel., • Knowledge of revenue management and distribution channels., • Experience managing multicultural teams and working in a fast-paced environment. What We Offer • Permanent, full-time position., • Competitive salary based on experience., • Ongoing training and career development opportunities., • A positive and professional working environment., • The opportunity to join a well-established and growing hospitality company. If you are passionate about hospitality and have the experience and leadership skills to excel in this role, we would love to hear from you. Apply today and become part of our team.