Customer Service Manager
hace 4 días
Girona
Altorecruit is supporting an international industrial manufacturer within the plastics and advanced materials industry in the recruitment of a Customer Service Manager for its manufacturing site in the Girona area. The position will play a key role in ensuring an excellent customer experience, coordinating the Customer Service function and acting as the main link between customers, Sales, Production, Planning, Logistics and Supply Chain . We are looking for someone with a strong customer-oriented mindset who is also comfortable working within an industrial and manufacturing environment. • Coordinate and oversee the day-to-day activities of the Customer Service function ., • Ensure efficient management of the complete order-to-delivery process , from order entry through production, shipment and invoicing., • Act as a key escalation point for customers regarding orders, deliveries, availability, lead times and service-related issues., • Work closely with Sales, Production, Supply Chain, Planning, Logistics and Finance to ensure customer requirements are correctly understood and fulfilled., • Monitor customer orders and proactively identify potential delays, shortages or operational issues., • Coordinate priorities between commercial requirements and plant capabilities., • Maintain regular communication with customers regarding order status, delivery dates and any relevant changes., • Handle and coordinate customer complaints and service incidents, ensuring appropriate internal follow-up and resolution., • Support the commercial team by providing information regarding availability, production lead times, orders and deliveries., • Develop and monitor relevant Customer Service KPIs , identifying opportunities to improve service levels and internal processes., • Contribute to the continuous improvement and standardisation of Customer Service procedures., • Ensure accurate customer and order information within the company's ERP and internal systems., • Promote strong collaboration between Customer Service and the different operational departments of the manufacturing site., • Previous experience in Customer Service, Sales Administration, Order Management or Customer Operations , ideally within an industrial or manufacturing company., • Experience coordinating a Customer Service team or taking responsibility for a Customer Service function would be highly valued., • Good understanding of the relationship between customer orders, production planning, logistics and supply chain ., • Experience working with ERP systems and order management processes., • Strong organisational and problem-solving skills., • Ability to manage different priorities in a fast-paced industrial environment., • Excellent communication skills and a clear customer-service orientation., • Comfortable interacting both with international customers and internal operational teams., • Fluent Spanish and English are essential., • Additional European languages would be an advantage., • Previous experience within plastics, chemicals, polymers, packaging, raw materials or another industrial B2B environment would be particularly valuable., • Opportunity to join an established international industrial group with a significant European manufacturing presence., • Position with direct exposure to Sales, Supply Chain, Production and Logistics., • Key role in the development and improvement of the Customer Service organisation., • International working environment and regular interaction with customers and colleagues across Europe., • Long-term career opportunity within a global manufacturing organisation. Location: Girona area Working model: Predominantly plant-based / on-site Industry: Industrial Manufacturing / Plastics & Advanced Materials #J-18808-Ljbffr
