Customer Service & Asset Specialist (Spain/France)
2 days ago
Marín
ppShape the future of logistics with us! At Tosca, we help leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with reusable packaging solutions. /ph3Role Overview /h3pWe are seeking a Customer Service Asset Specialist to strengthen our EMEA team. As the primary point of contact for customers in the EMEA region, you’ll deliver a smooth and positive customer experience—from onboarding and order‑to‑invoice coordination to day‑to‑day support. /ph3Responsibilities /h3ulliProvide customer support for various regions within EMEA and act as the first point of contact for questions and inquiries. /liliMaintain data and set up new customers, building long‑term relationships through excellent service. /liliMonitor daily warehouse movements and proactively identify and address discrepancies. /liliCoordinate inventory checks, taking responsibility for communication, analysis, and follow‑up. /liliHandle quality‑related issues and stay in close contact with the quality department until resolution. /li /ulh3Qualifications /h3ulliCompleted vocational training as an industrial clerk, office administrator, or comparable experience in customer service. /liliMotivated and eager to learn—motivation is valued over many years of experience. /liliVery good English and Spanish; French language skills are required; additional languages are a plus. /liliStrong organizational skills with an eye for detail, ability to prioritize, and a hands‑on mentality. /liliExcellent communication skills and enjoyment of working with customers. /liliConfidence in using MS Office; internal software training will be provided. /li /ulh3Benefits /h3ulliFixed‑term contract for 1 year with possibility of extension into a permanent contract, and a competitive remuneration package aligned with your skills and experience. /liliLocal benefits applicable to the Madrid (Spain) location. /liliHome‑office up to 2 days/week possible after the onboarding period. /liliContinuous investment in personal and professional development through training and coaching. /liliDynamic and fast‑growing company part of a strong international group, with a focus on sustainability. /liliSupportive, collaborative team environment where your ideas and contributions matter. /li /ulh3Equal Opportunity Statement /h3pWe value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. /ph3Recruitment Process /h3pExternal recruitment services/agencies will not be used for this position. /ph3Privacy Notice /h3pYour personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. /p /p #J-18808-Ljbffr