Territory Experience Customer Manager
2 days ago
Parla
Territory Customer Experience Manager (TCEM) Location: JDISA (Spain & Portugal) Job Grade: 7 Exempt We are seeking a Territory Customer Experience Manager to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support. The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust. • Problem escalation - dealer contact, helps to analyze and solve technical issues, • Develop skills of dealership team and customers to optimize machine performance and supports training, • Backup product support in field - Technical Communicator Coordination and support dealer knowledge center, • Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer, • Regular customer visits - retention focus, • Work on machine monitoring center utilization with dealers, • Serves as the interface between the field, dealerships, and manufacturing plants, • Promote and facilitate the use of centralized support services and connected tools, • An opportunity to shape and improve customer experience within a leading global organization., • A dynamic and collaborative environment with close interaction with the dealer network., • Exposure to strategic business initiatives and customer-focused transformation projects., • Professional growth and development opportunities., • The chance to make a meaningful impact on customer success and dealer performance., • Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field., • Is required a strong., • Knowledge about Ag field applications and agronomy, • Experience in customer support, aftersales, dealership development, service operations, or commercial roles., • Technical Ag Machinery background and agronomy, • Knowledge of the agriculture, construction, or equipment industry is preferred., • Experience leading continuous improvement initiatives and process optimization projects.Proven ability to work effectively across multiple functions and stakeholder groups., • Experience working with dealer networks is highly desirable., • Strong customer focus and passion for service excellence., • Excellent relationship-building and communication skills., • Strong analytical and problem-solving capabilities., • Ability to influence and drive change without direct authority., • Strategic mindset with a results-oriented approach., • Strong collaboration and teamwork skills., • Ability to identify opportunities and convert them into actionable plans., • Willingness to travel regularly within the assigned territory. We are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making. Job Segment: Agricultural, Scientific, Marketing Manager, Agronomy, Manager, Agriculture, Engineering, Marketing, Management Copyright 2022 Deere & Company. All Rights Reserved. #J-18808-Ljbffr