German and English Speaking Customer Service Agent (m/f/d) - 100% remote
hace 1 día
Palma
German and English Speaking Customer Service Agent (m/f/d) - 100% remote No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción. • Full-time, • Department: Customer Service, • Legal Entity: Sixt rent a car, S.L.U. Do you speak German fluently and dream of working from the comfort of your home — right here in Spain? Then buckle up, because SIXT is looking for you! SIXT is one of the world’s leading mobility service providers, operating in over 100 countries with a fleet of more than 200,000 vehicles. We’re not just about cars — we’re about delivering outstanding experiences to our customers, every single day. Our Customer Service team is the heartbeat of that promise, and we’re growing it with passionate, people-first professionals. Join a dynamic, international team where your German skills are your superpower, and every customer interaction is an opportunity to make someone’s day a little better. Whether it’s helping plan the perfect road trip or solving a post-rental query, you’ll be the friendly voice (and keyboard!) that our customers count on. If you’re motivated, customer-obsessed, and ready to represent a premium global brand — all without leaving your living room — then this role is made for you. Apply now and drive your career forward with SIXT! YOUR ROLE • Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process., • Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint., • Engage customers with in-depth knowledge of SIXT’s products, services, and mobility solutions to find the best fit for their needs., • Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service., • Identify and elevate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution., • Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance. YOUR SKILLS • Language proficiency: Native or near-native German speaker with fluent English skills (additional languages are a plus!)., • Customer focus: A genuine passion for service excellence and helping customers find the right solution., • Professional experience: At least 1 year of experience in a customer-facing or service-oriented role., • Technical skills: Solid knowledge of MS Office tools; experience with CRM systems is a plus., • Communication skills: Strong verbal and written communication abilities, with a positive and professional tone at all times., • Flexibility & reliability: Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace. WHAT WE OFFER • 100% Remote Work — Enjoy the ultimate work-life balance working entirely from home, from anywhere in Spain., • SIXT Employee Benefits — Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, lifestyle and much more., • International Environment — Be part of a diverse, multilingual team spanning multiple countries and cultures., • Professional Growth — Access to training, development resources, and the chance to learn from a highly motivated, experienced team., • Team Spirit — Participate in engaging team-building activities, virtual events, and exciting global corporate gatherings., • Stability & Purpose — Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility. About us We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. xcskxlj Get started with us and apply now! #J-18808-Ljbffr Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.