Program Assistant (Madrid, Spain)
hace 3 días
Getafe
ppThe University of California Education Abroad Program (UCEAP) is committed to promoting excellence through diversity, equity, and inclusion. In keeping with the academic mission of the University of California, UCEAP recognizes that diversity is essential to achieving excellence and strives to create a welcoming, accessible, and inclusive environment where all individuals can contribute and thrive. UCEAP upholds the principle of equal opportunity for all and adheres to the University of California Diversity Statement. /ppAs the University of California's systemwide education abroad organization, UCEAP inspires and empowers global learning. Since 1962, UCEAP has served more than 100,000 UC students and welcomed over 30,000 international exchange students, advancing the University's commitment to accessible, academically integrated international education. Today, UCEAP supports more than 6,000 student participants annually across more than 40 countries through academically rigorous study, research, internship, and experiential learning opportunities. Guided by our values of integrity, collaboration, agility, inclusion, and stewardship, we work with faculty, campuses, and global partners to prepare graduates to lead, serve, and contribute in California and around the world. /ppTo support students and partner institutions around the globe, UCEAP operates a network of Study Centers that provide local leadership, student services, and program oversight. /ppThe UCEAP Madrid Study Center supports academic programs serving approximately 700 students annually at two partner institutions in Madrid. /ppLearn more about UCEAP at uceap.universityofcalifornia.edu. /ppbGross Annual Compensation Range: /b€27,700 /ppbEmployment Type: /bPermanent; full-time 40 hours/week /ppbApplication Deadline: /bApply by 11 August 2026 for primary consideration; open until filled /ppJob Description: See Attached /ph3About The Position /h3pThe Madrid Study Center operates from two office locations at Carlos III University and Complutense University, and all staff work collaboratively across both sites. The Program Assistant will work at each location on a rotating basis to support students, programs, and office operations. /ppThe Program Assistant plays an important role in helping students have a successful and rewarding study abroad experience. As a member of a small, collaborative team, you will provide front-line support to students throughout their time in Madrid, assist with academic and administrative processes, coordinate student events and activities, and contribute to the day-to-day operations of both locations. /ppThe position also includes participation in an after-hours emergency on-call rotation during program terms and occasional evening and weekend work to support student programs and activities. /ppThis is an excellent opportunity for someone who enjoys working with students and is passionate about intercultural exchange and higher education. /ph3What You'll Do /h3pKey responsibilities include: /pulliServe as a primary point of contact for students, providing information and support throughout their study abroad experience. /liliAssist students with orientation, health insurance, housing resources, and other aspects of student life. /liliAssist with student enrollment and registration for academic courses and related experiential learning opportunities (such as internships, if applicable). /liliSupport student well-being by responding to routine concerns and referring more complex matters appropriately. /liliAssist with planning and coordinating orientations, cultural activities, field trips, and student events. /liliProvide routine academic support, including course registration guidance and maintaining student records. /liliServe as the primary advisor of the UCSPAN student association (UCEAP students and reciprocity students) and other student engagement initiatives. /liliPerform general administrative duties, including maintaining databases, preparing correspondence and program materials, scheduling meetings, and supporting office operations. /liliAssist with Study Center communications and outreach including maintaining website updates. /liliSupport social media initiatives to improve brand awareness and engagement across all channels. /liliBuild and maintain positive relationships with partner institutions and local stakeholders. /liliParticipate in an after-hours emergency on-call rotation during program terms and occasionally work evenings or weekends to support student programs and activities. /li /ulh3Requirements /h3h3Education /h3pBachelor's Degree in related area and/or equivalent combination of experience/training. /ph3Work Experience /h3p1-3 years' experience in higher education program administration or equivalent combination of training and work experience. /ph3Knowledge, Skills and Abilities /h3ulliProfessional English and Spanish verbal and written communication skills, typically equivalent to CERF level B2 or higher. Skill in obtaining and conveying information clearly and with accuracy. /liliGood interpersonal skills with proven ability to develop rapport and engage with students with sensitivity including appropriate referrals. /liliPersonable, enthusiastic, and interested in international exchange programs. /liliMulticultural competencies; ability to work with diverse groups to achieve results, /liliCommitment to valuing diversity and creating an inclusive work environment. /liliDemonstrated ability to listen, learn, and build trust among faculty, staff, students, and other constituents. /liliPrevious customer service experience and knowledge of internal and external customer service principles and practices. /liliBasic knowledge of advising and counseling techniques. /liliDemonstrated initiative and proactive approach working both independently and as part of a team. /liliExperience working in an office environment and working knowledge of basic administrative functions. /liliKnowledge of local higher education environments. /liliSkill in prioritizing numerous tasks to maintain organization and efficiency in completing work accurately and in a timely manner. /liliGood judgment and ability to use discretion, maintain data privacy, and maintain all security and confidentiality with sensitive and personally identifiable information (PII). /liliWorking knowledge of MS Office or similar, cloud-based computing and collaboration platforms (MS Teams, SharePoint, etc.), virtual meeting platforms, including MS Teams and SharePoint or equivalent, familiarity with social media platforms; and a willingness to learn other applications and technologies, as needed. /liliAbility to take initiative and occasionally work with limited oversight, adjust to varying workloads, and meet various deadlines with interruptions and conflicting deadlines. /li /ulh3Desirable /h3pStrong professional English and Spanish verbal and written communication skills, typically equivalent to CERF level C1 or higher; Higher education administration experience in the field of study abroad; Experience studying, working, or living abroad; Knowledge of the structure and organization of U.S. higher education; Experience planning events such as student orientations; Experience making appropriate referrals to support services, including health and counseling. /ph3Other Special Conditions Of Employment /h3ulliMust be legally authorized to work in Spain /liliMust be available to work occasional evenings and weekends to participate in student activities and meetings, and participate in an after-hours on-call rotation to respond to student emergencies. /liliSatisfactory completion of a background check including a criminal check where permissible /liliAbility and willingness to travel domestically and abroad on an occasional basis. /li /ul /p #J-18808-Ljbffr