Spanish-Speaking Customer Agent For Messaging App - Work In Athens, Greece
hace 3 días
Alicante
ph3Spanish-Speaking Customer Agent for Messaging App /h3 pMercier Consultancy Group is presenting an opportunity for a motivated and customer‑focused individual to join a client’s dynamic team in Athens, Greece, as a Spanish‑speaking Customer Agent for a global messaging platform. The role involves providing expert support to Spanish‑speaking users of a leading social‑media messaging application via chat, email and digital ticketing systems. /p h3Key Responsibilities /h3 ul liProvide timely, professional, and empathetic customer support to Spanish‑speaking users via chat, email, and digital ticketing systems. /li liAssist users with account access issues, messaging functionality queries, privacy settings, and general platform navigation. /li liIdentify, investigate, and elevate reports of inappropriate content, policy violations, and suspicious activity in alignment with the platform’s community guidelines. /li liGuide users through technical troubleshooting steps for messaging features, notification settings, and app performance issues across devices. /li liAccurately document all customer interactions, feedback, and case outcomes within the internal CRM system. /li liCollaborate with cross‑functional teams including trust and safety, technical support, and content moderation departments to resolve complex user issues. /li liStay up to date with product updates, feature releases, and policy changes related to the messaging platform and the broader social media ecosystem. /li liContribute to a positive team culture by sharing insights, best practices, and user feedback. /li /ul h3Requirements /h3 ul liNative or fluent Spanish language skills (both spoken and written) are essential. /li liValid EU passport or EU citizenship is mandatory. /li liA genuine interest in social media platforms, digital messaging applications, and emerging online communication trends. /li liStrong written communication skills with an ability to convey information clearly and professionally in Spanish. /li liSolid problem‑solving abilities and a calm, patient approach when handling challenging or sensitive customer interactions. /li liPrevious experience in customer service, online support, or a social media‑related role is an advantage, though full training is provided. /li liComfortable working in a fast‑paced, on‑site team environment in Athens, Greece, with a commitment to meeting quality and productivity targets. /li /ul h3Benefits /h3 ul liCompetitive monthly salary reflective of skills and experience. /li liFully paid training delivered by industry experts. /li liComprehensive health insurance coverage. /li liFully paid relocation package including return flight to Athens, airport transfer, and hotel accommodation upon arrival. /li liMonthly performance bonus rewarding dedication, quality of service, and individual achievement. /li liTwo extra salaries per year in the form of a 13th and 14th salary. /li liA vibrant, multicultural workplace within the social media sector. /li /ul /p #J-18808-Ljbffr