Customer Operations Manager - First Point Group
hace 21 horas
Valladolid
Sr. Business Partner, Field Alliances Operations (Remote) United Kingdom - Remote Spain - Barcelona Full time R29477 As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Business Partner role under field Alliances Operations will be responsible for day to day operations supporting the rapidly growing Crowd Strike partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with emphasis on our partner facing processes. While providing a seamless Crowd Strike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability and be the partner advocate. What You'll Do: Partnering with Alliances Leaders and their teams with emphasis to assist with Channel strategy with data led insights into trends, gaps and opportunities to execute the plan. Continuous enablement of wider Alliances/Partner team to ensure seamless execution of partner related processes and initiatives. Managing day-to-day operational tasks to support Partners, Partner Managers, and Sales teams. Understanding and interpreting data and ability to prepare metrics and KPIs that are shared with management on a regular basis. Managing partner onboarding and compliance support. Assisting with complex contractual cases. Ensuring all partner deals are properly categorized and correct partner attribution is tagged. Regional deal support. Advising on process enhancements and liaising with IT, capability and GTM teams. Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future. Participating in the Annual Operating Planning Process. Maintaining alignment and territories for their respective Alliance teams. Helping to resolve commissions issues escalated by the Comp Team. Instituting best practices and scalable processes, including data flows. Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners. Implementing new processes and process enhancements within the field. Change Management. Delivering regular enablement sessions for wider Alliances/Partner sales teams. Onboarding of new hires. Managing knowledge transfer and training materials. Training shared services team, and acting as a point for escalation. Helping to lay out foundation of AI skills across the respective Alliance teams What You'll Need: Bachelor's degree Fluency in English and ideally in a French, Spanish, or Italian Minimum 5+ years of (Partner / Channel) Operations experience or Sales Ops experience Strong analytical background and ability to flush out anomalies Be a self-starter, detail and process oriented, and operationally-minded Excellent presentation, communication, and influencing skills, with strong business partnership experience Expertise in business applications including Excel, Power Point, Salesforce and Tableau Ability to work in a fast-paced environment and manage through ambiguity and change Curious minded and willingness to constantly improve experience for our partners and internal teams Ability to optimize and prioritize tasks Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. #LI-GT1 #LI-JP2 #LI-Remote Benefits of Working at Crowd Strike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe Crowd Strike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. Crowd Strike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance. Crowd Strike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world's leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed - one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There's much more to the story of how Falcon has redefined endpoint protection but there's only one thing to remember about Crowd Strike: We stop breaches. #J-18808-Ljbffr
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