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About the roleWe’re opening a delivery centre in Valencia. We are looking for an IT Manager to take operational ownership of the projects delivered there and to work as the direct deputy of the person running the site.This is a launch role. The centre is being set up now, the team is being hired now, and the way it works has not been decided yet. Our site lead stays close to the clients and to business development. You take the operational side: framing the projects, running delivery, coordinating the teams, and helping build the structure as it grows. You will be introduced to clients as his counterpart, so the role is visible from day one. The scope is deliberately broad. It sits across project management, product ownership and business analysis, and the balance shifts from one project to the next. Generative AI is a real part of how they works.The role does not require deep technical AI expertise, no agent development, no RAG, no MCP. It requires genuine curiosity and handson practice with AI tools, enough to hold a conversation with the engineering teams, spot the use cases worth pursuing, and bring them into the product roadmap.Contract type Permanent or freelance to start, depending on what suits you.If starting freelance, permanent contract required after a few months.Your responsibilities1. Project framing Gather and formalize business requirements with stakeholders. Define scope, deliverables, milestones and success criteria. Write the requirement documents, functional specifications and technical specifications.2. Product roadmap Build and prioritize the product roadmap against business value and technical constraints. Arbitrate between business needs, technical reality and deadlines. Own the timeline and keep stakeholders informed.3. Technical delivery Write user stories, specifications and acceptance criteria. Prioritise and manage the backlog. Validate deliverables with both the technical and the business side. Coordinate across teams: development, design, data and external providers.4. Budget Estimate and track project effort and budget. Report regularly to management and sponsors. Optimize the balance between internal resources and external providers.5. Risk and trade-offs Identify and manage project risks. Arbitrate between technical constraints and business objectives. Escalate blockers to the right level at the right time.6. Governance Run project committees and agile ceremonies, from sprint reviews through to planning sessions. Prepare progress reporting materials. Report to sponsors and management.7. Stakeholder management Act as the interface between the creative, technical, business and client sides. Adapt your communication to each audience and manage expectations. Hold the position of facilitator and arbitrator between parties.8. Team coordination Lead or coordinate technical teams, internal and external. Distribute workload, follow performance, keep the team engaged.9. Quality and acceptance Define acceptance criteria. Validate that deliverables meet them before they go to production.10. Release and post-launch Coordinate deployments and production releases. Track performance indicators after launch.11. Methodology Work in Agile and Scrum, or in a V-cycle where the context calls for it. Adapt the methodological framework to the maturity of the organisation you are working with.12. Bringing AI into the work Keep an active watch on generative AI tools and how they are actually being used. Identify where AI genuinely saves time in the product and project process, whether that is drafting specifications, generating summaries or automating repetitive work. Hold a credible conversation with the engineering teams on AI topics without needing to implement them yourselfYour profileEducation Bachelor's or Master's level in engineering, project management, computer science or equivalent.Experience 5 to 15 years in IT project management, product ownership or business analysis, ideally a mix of the three.Languages- French is required. Several of our clients work in French and you’re working closely with the president and director.- English is required. The engineering team works in English.- Spanish is not required.Location- Based in Valencia, or ready to relocate there. This role is not open to full remote. Proximity matters more here than in any other role in the team, because the job is built around working side by side with the site lead.- Trips to Paris every month needed to visit the rest of the team there.#J-18808-Ljbffr

(fluent German & English) Customer Support Consultant (Spain, remotely)(fluent German & English) Customer Support Consultant (Spain, remotely)2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes What you will do: Provide exceptional customer support via emails Process account seizures (e.G., freezes, wage garnishments) in a timely and compliant manner Provide information on loan terms, account details, and legal matters Manage tickets and workflows using Zendesk and Jira Maintain clear and structured case documentation Collaborate with internal teams to ensure efficient issue resolution Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices What you need to succeed in this role: Excellent English and German skills (C1 for both spoken and written) Experience in customer support Background in banking, legal, or financial services Solid understanding of GDPR and data privacy standards Proficiency in using Zendesk and Jira Analytical and research skills Strong attention to detail and reliability when handling sensitive or legal information Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus: Experience with Confluence Background working in regulated environments Benefits and Perks: Fixed schedule: 9 AM - 6 PM CET Opportunity to work fully remote Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractorsmay not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website: DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Customer Service Industries IT Services and IT Consulting Referrals increase your chances of interviewing at SupportYourApp by 2x Sign in to set job alerts for “(fluent German & English) Customer Support Consultant (Spain, remotely)” roles. Spanish Customer Service Representative - Relocate To Greece (fluent Hebrew & English) Customer Support Consultant (Spain) Freelance Dutch Lead Generation (NO SALES) Fully remote We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Tech Recruiter – Engineering, AI & Data | Freelance → Perm | Valencia (Hybrid)Freelance opportunity via Shakers for a fast-growing B2C company in Valencia, scaling its Engineering, AI and Data teams across 10+ markets. Starts as a 6-month freelance contract with a clear path to an internal, permanent role.What you'll do- Own full-cycle recruitment for Engineering, AI/ML and Data roles, from sourcing to offer close- Partner directly with the executive board and engineering leadership to shape hiring strategy, including for newer roles (AI/ML, data) that don't have an established playbook yet- Build and maintain pipelines across local and international markets- Assess AI/ML and engineering profiles credibly at a senior level, not just keyword-match a JDWhat we need- 6+ years in technical recruiting, with real, demonstrable Engineering/AI/Data hiring experience (not general/admin TA)- Native or professional Spanish + strong English- Comfortable running full-cycle processes autonomously- Hybrid in ValenciaNice to have- E-commerce/D2C/consumer tech recruiting experience- Stable tenure track record — this is meant to become long-term, not a quick stopover#J-18808-Ljbffr