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¿Por qué RCD? RCD es un despacho de abogados global, dinámico e innovador, referente en el asesoramiento jurídico integral. Cuenta con más de 20 áreas de especialización legales y sectoriales, y un equipo formador por 50 socios/as y 400 profesionales en España, con oficinas en Barcelona, Madrid, Valencia y Sevilla. Asimismo, el despacho tiene una potente vocación internacional, y opera en más de 30 ciudades clave de todo el mundo a través del grupo DWF. ¿Por qué RCD? RCD es un despacho de abogados global, dinámico e innovador, referente en el asesoramiento jurídico integral. Cuenta con más de 20 áreas de especialización legales y sectoriales, y un equipo formador por 50 socios/as y 400 profesionales en España, con oficinas en Barcelona, Madrid, Valencia y Sevilla. Asimismo, el despacho tiene una potente vocación internacional, y opera en más de 30 ciudades clave de todo el mundo a través del grupo DWF. En RCD apostamos por el crecimiento y desarrollo de quienes forman parte de nuestro equipo, en un entorno que fomenta el talento, la formación continua y la asunción de nuevos retos. Creemos en un equipo diverso y enriquecedor, donde cada persona tiene la oportunidad de aprender, crecer y consolidar su carrera, con acceso a oportunidades de especialización y promoción. ¿Qué buscamos? Objetivos Del Puesto En dependencia directa del Socio del Departamento, su responsabilidad principal será realizar el asesoramiento diario en materia procesal, encauzando y anticipándose a las necesidades legales específicas de los clientes. Funciones Principales Evaluación de los riesgos concretos derivados de la situación del cliente. Definición de estrategias en fase precontenciosa. Planteamiento de escenarios y alternativas de negociación. Aseguramiento de pruebas necesarias para el eventual futuro litigio. Planteamiento y defensa en todas las instancias, de cualquier tipo de procedimiento judicial, ante los Juzgados de primera instancia y mercantiles, incluyendo el arbitraje nacional e internacional, hasta la final ejecución de la resolución obtenida. Velar por los protocolos de seguridad definidos en el SGSI, garantizando el cumplimiento normativo en materia de protección de datos, confidencialidad y seguridad de la información, comunicando cualquier incidente de seguridad y haciendo uso de los sistemas de información acorde a la política de uso. Requisitos Graduado en Derecho y Máster de Acceso a la Abogacía. Experiencia de 1 - 3 años. Valorable formación complementaria en materia de Derecho Procesal. Se valorará experiencia en Litigación Bancaria y en otras tipologías de litigios civiles. Idiomas: Castellano e inglés avanzados. Ofimática: Nivel avanzado de Excel, Word y PowerPoint. A nivel corporativo: velar por los protocolos de seguridad definidos en el SGSI, garantizando el cumplimiento normativo en materia de protección de datos, confidencialidad y seguridad de la información, comunicando cualquier incidente de seguridad y haciendo uso de los sistemas de información acorde a la política de uso. ¿Qué valorar añadido te podemos aportar? Contratación indefinida. Jornada completa de lunes a jueves. Viernes jornada intensiva. Posibilidades de crecimiento y desarrollo en un departamento en pleno crecimiento, lo que supone una excelente oportunidad de proyección y aprendizaje. Salario negociable en función del candidato/a y plan de remuneración flexible. Un gran ambiente de trabajo, tanto dentro como fuera de la oficina. Conoce más sobre nosotros en www.rcd.legal #J-18808-Ljbffr

Fire Protection Systems Construction Sales (Fire Protection Experience Only, No Exceptions) Our company was founded on the belief that our Associates are the single most important key to success, and we want to help you build the career of your dreams. As an up-and-coming company, we are growing and can offer you many opportunities to design your career path. We provide manufacturer training, industry-specific training, and internal promotion and advancement. As we grow, you grow. Summary As a Fire Protection Systems Construction Sales Specialist in the Fire Protection Industry, you will be responsible for selling fire suppression systems, including fire alarms, fire sprinklers, special detection systems, emergency lights, extinguishers, fire escapes, elevators, central station monitoring systems and more. Your role will be pivotal in ensuring excellent customer experiences throughout the entire sales process, and generating new business. Sales and Customer Engagement Identify potential customers and develop new business opportunities through networking, cold calling, and referrals. Prepare and present sales proposals, and product demonstrations to potential clients. Negotiate contracts and close sales deals while maintaining profitability and customer satisfaction. Build and maintain strong relationships with existing customers, providing ongoing support and follow-up services. Compliance and Documentation Ensure all systems comply with national, state, and local fire safety codes and regulations. Maintain accurate documentation, including all sales, service, and installation activities, for compliance and customer reference. Prepare detailed reports for inspections and audits. Educate customers on the operation, maintenance, and safety of fire protection systems. Stay current with industry standards, regulations, and technological advancements. Participate in ongoing training and development programs to enhance knowledge. Communication Collaborate with project management to develop and implement sales strategies and technical solutions. Provide technical support and guidance to team members and customers as needed. Communicate effectively with clients to understand their needs and provide technical support and recommendations. Coordinate training for clients on system operations and regular maintenance. Miscellaneous Tasks Travel to project sites as needed. Perform other duties as assigned. As an Associate, you will join our team and gain the following Competitive Salary with Benefits Package Creative Work Environments, You Tell Us What Works for You! You can set your shifts Room to Grow! Your Only Limit is the one You Set! Starting at any level, you can work your way up as high as you desire, and we will help you get there. We support furthering your education and valuable training. Establish a career with a winning team that takes pride in Fire, Life, and Safety. We protect lives and property. Enjoy working at a company that empowers you. Enjoy working at a company that challenges you and appreciates you. Enjoy working at a company that values your commitment and contributions. Enjoy working with your Associates. Equal opportunity employer. Our Associates love the challenges we face, and we meet them head‑on as a team, collectively. We support one another in and out of work. Our Associates are here for the long run. We have charitable causes we support. We conduct team‑building exercises. We aspire to be the best at what we do in our industry. We aspire to build an exceptional company supported by exceptional Associates. Qualifications High school diploma or equivalent; technical degree or certification in fire protection technology is preferred. NICET certification preferred. 3+ years of proven experience in sales within the fire safety industry. Experience working with general contractors, electrical contractors, and property managers. In‑depth knowledge of fire suppression systems, including fire alarms, sprinklers, extinguishers, kitchen hoods, and clean agent systems. Strong understanding of local fire codes, standards, and regulations. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent communication, negotiation, and interpersonal skills. Problem solving and analytical skills. Reliable and adaptable, with the ability to work independently and as part of a team. Valid driver’s license and willingness to travel to customer sites as required. Additional Requirements Background Check Driver’s License MVR Drug Testing Salary Ranges and Benefits $75,000 and up DOE Medical, Dental, Vision 401 K with Company Match Paid Training Paid Vacation and Sick Time Company Cell Phone Benefit #J-18808-Ljbffr

Join to apply for the Deputy Operations Manager, Italy or West Europe role at Intrepid Travel Join to apply for the Deputy Operations Manager, Italy or West Europe role at Intrepid Travel Get AI-powered advice on this job and more exclusive features. We’re on the lookout for our next Deputy Operations Manager – and we’re open to two possible locations. Whether you’re the right fit for our Italy operations or for the broader West Europe region, we’d love to hear from you. Based in either Rome (Italy Ops) or Valencia (West EU Ops), the Deputy Operations Manager will support day-to-day operational performance in their region – working closely with our local leaders, office teams, and third-party suppliers to ensure every trip runs safely, smoothly, and in line with Intrepid’s values. You’ll help oversee trip operations, drive quality and safety, coach and develop leaders, manage supplier relationships, and assist with compliance and incident response. In short: you’ll be a key force in delivering exceptional experiences for our travellers. • For the Italy Ops role, fluent Italian and English is required and you’ll be needed 2-3 days per week in our Rome office., • For the West Europe Ops role, fluent Spanish and English is required and you’ll be needed 2-3 days per week in our Valencia office. Some of the experience you’ll bring with you may include: • Previous travel industry experience, ideally as an Intrepid Group Leader or in ground operations, • Strong regional knowledge of Europe, including local culture and travel logistics, • Excellent organisational skills and the ability to manage competing priorities, • Experience supporting or coaching others in a team setting, • Confident using systems (Word, Excel, internal tools) and comfortable with flexible working hours, • A passion for responsible travel and alignment with Intrepid’s values and purpose A bit about our team: You’ll be joining a passionate regional team who care deeply about what we do and how we do it. We support each other, challenge each other, and work hard to ensure Intrepid trips are nothing short of exceptional. If you want to make an impact in a meaningful travel company – we think you’ll love it here. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: • Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year, • A free Intrepid trip every year, plus generous discounts for families, and close friends, • 5 extra days of leave a year for use on Intrepid trip's, • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions., • Access to e-learning platforms, professional development and mentor programs, • 20 hours of volunteer leave every year to use on causes most important to you, • Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. • Mid-Senior level, • Full-time, • Other, • Travel Arrangements Referrals increase your chances of interviewing at Intrepid Travel by 2x Ribarroja, Valencian Community, Spain 1 month ago Greater Barcelona Metropolitan Area 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Our company was founded on the belief that our Associates are the key to success. As a growing leader in fire protection services, we offer numerous career advancement opportunities, industry training, and hands‑on experience to help you achieve your professional goals. As we grow, so do you. Please note, this position is eligible to hire in all of our locations: Valencia, CA; Las Vegas, NV; Reno, NV. As Fire Protection Service Coordinator, you will play an essential role in supporting service team operations. Your attention to detail, organizational skills, and ability to multitask will contribute to ensuring quality customer service, scheduling service calls, setup, and accuracy in service invoicing. We are looking for someone who maintains accuracy when needing to work quickly, attentive, and customer driven! • Scheduling & Coordination, • Manage and organize service appointments, inspections, and maintenance schedules for technicians., • Assign new service calls, ensuring timely responses to customer requests., • Review technician time against schedules to ensure accurate timecard tracking., • Client Communication & Support, • Serve as the main point of contact for clients regarding service requests, inspections, and follow-ups., • Provide outstanding customer service and proactive communication throughout the service process., • Service Documentation & Compliance, • Maintain accurate service records, ensuring compliance with local, state, and federal regulations., • Prepare and distribute inspection certificates and reports to clients., • Ensure all reports meet Authority Having Jurisdiction (AHJ) requirements., • Technician & Service Team Support, • Provide technicians with necessary job details, tools, and resources., • Ensure service account web portals remain up to date and compliant., • Inventory & Procurement Management, • Manage procurement and inventory of parts required for service work., • Coordinate with suppliers to ensure timely material availability., • Billing & Invoicing, • Prepare invoices for services performed, ensuring accurate billing based on technician hours, materials, and job scope., • Verify all financial calculations for accuracy and completeness., • Training & Development, • Assist in onboarding and training new team members on service coordination procedures., • Provide ongoing guidance to enhance efficiency and compliance., • Reporting & Miscellaneous Tasks, • Generate ad hoc reports as requested by leadership., • Perform additional duties as assigned to support service operations., • High school diploma or equivalent; associate degree or industry certification preferred., • 2+ years of experience in service coordination or schedule (fire protection industry preferred)., • Strong attention to detail and accuracy in data entry and financial calculations., • Excellent organizational and time management skills., • Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and Quickbooks (certification preferred)., • Effective communication skills with clients and internal teams., • Ability to work independently and collaboratively in a fast-paced environment., • Background Check, • Driver's License MVR, • Pre-employment Drug Testing At our company, we take pride in fostering a supportive, empowering, and team-oriented environment. We challenge and appreciate our employees, offering opportunities for personal and professional growth. Our Associates are here for the long run—because we value and invest in them. We support charitable causes, conduct team-building exercises, and are committed to excellence in the fire protection industry. We take pride in fostering a supportive, team-oriented environment where Associates are empowered to grow and succeed. We offer: • Competitive salary with a comprehensive benefits package., • 401k with company match., • Paid training, vacation, and sick time., • Flexible scheduling options., • Career advancement opportunities with industry-specific training., • Support for continuing education and professional development., • A company culture that values teamwork, innovation, and commitment to excellence. Are you an experienced service coordinator looking for an exciting new challenge? Whether you have a background in fire protection or are eager to learn, we want to hear from you! Join our team and be part of a company committed to excellence in Fire, Life, and Safety. #J-18808-Ljbffr

Emergo by UL's Human Factors business unit is a global leader in Human Factors Engineering (HFE) services, with team members in the US, Europe, and Asia. Emergo by UL's HF staff consists of human factors professionals who perform research, design, and usability studies primarily for the medical and pharmaceutical industries. We are seeking a service-minded, customer-centric, proven consultative Senior Sales Executive in Europe to join our team. This senior sales executive will be customer-facing and lead sales of premium HF advisory services in the EMEA region, which requires advanced technical credibility and subject matter expertise to sell and respond to customer inquiries. We offer flexibility in how and where you work. This position can be based remotely or in a hybrid model from one of our offices in Barcelona (Spain), Basingstoke (UK), or The Hague (Netherlands). • Serves as primary point of contact for specialty Human Factors advisory services throughout sales cycle, from initial contact through project scoping and contract execution, • Responsible for understanding specific customer needs, articulating Emergo by UL's value proposition in client presentations and proposals and managing client interactions to close sales, • Meets or exceeds quarterly and annual sales quotas; works closely with subject matter experts to craft customized advisory service solutions that deliver value and address customer needs, • Develops sales pipeline via proactive outreach and attendance of trade shows and conferences, • Builds trust and engages with customers to identify their specific needs and pain points, e.g. understanding the opportunities surrounding Human Factors in customer's product development process, and integrating HF solutions in key steps, • Contributes to the development of marketing strategy and tactics for Human Factors business, including but not limited to identifying key industry events at which to represent the company, • Advises Human Factors business leadership on evolving customer needs, pain points, and industry trends to help inform future offerings, • Maintains ongoing plan to prioritize portfolio of target accounts and maintains relationships throughout the year, • Gains Human Factors knowledge quickly via internal training program and independent proactive research, including maintaining knowledge base around Human Factors best practices, • Proactively identify and target key customers for needs discovery and opportunity identification for Human Factors, • Bachelor's and/or graduate degree, in business, human factors engineering, biomedical engineering, life science or related field, • English proficiency must be at least C1 level, • 5+ years of consultative sales experience and proven ability to meet and exceed sales targets (minimum $3 million/year), • Medical device and/or life science industry experience required, • Human Factors Engineering knowledge and experience preferrable, • Business acumen and deep understanding of business sales processes, • Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software, • Ability to travel including client visits and working at trade shows, up to 30% A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that: Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law. #J-18808-Ljbffr

Desde Grupo Elecnor buscamos Jefe de Obra Civil Hidráulica (h/m) Localización del puesto: Ámbito Nacional Funciones: Control de ejecución, control económico, optimización económica y planificación de las obras. Relación/Negociación con el cliente final. Búsqueda, contratación y negociación con proveedores. Coordinación entre los diferentes gremios de la obra. Análisis del contrato y pliego técnico de las obras. Informes técnico/económicos de la evolución de la obra. Requisitos: Titulación: Ingeniería de Caminos, Canales y Puertos, Ingeniería de Obras Públicas, Ingeniería Industrial (o similar, con experiencia demostrable). Experiencia mínima de 5 años en obras hidráulicas, de los cuales, al menos 3 años de experiencia en obras de construcción de planta de aguas residuales y aguas potables. Manejo a nivel medio/alto de programas de Ingeniería (AutoCAD y Presto). Manejo a nivel medio/alto de procesadores de texto (MS Word, Adobe), hojas de cálculo (MS Excel), planificación (MS Project), editores gráficos (MS Power Point), Internet. Habilidades y competencias: Trabajo en equipo, autonomía, proactividad, resolución de problemas, capacidad de organización, comunicación y atención al cliente. Incorporación inmediata. Disponibilidad para viajar a nivel nacional. Carnet de conducir B. Se ofrece: Contrato indefinido a jornada completa. Rango salarial estimado: 40.000 a 55.000 € brutos anuales. Estabilidad laboral. Vehículo de empresa, dietas y Plan de Formación. Desarrollo profesional en una empresa en crecimiento y en proceso de expansión. Beneficios sociales a través de Plan de Compensación Flexible.

We are seeking a highly organized, proactive, and detail-oriented Executive or Team Assistant (m/f/d) to support our Partners and Managing Directors across multiple locations in Europe and beyond. This is a dedicated executive support role where excellence in organization, discretion, and anticipating needs are essential. As part of our collaborative Assistant team, you will ensure seamless day-to-day operations by managing complex schedules, coordinating international travel, and providing exceptional administrative support in a fast-paced environment. • Manage complex executive calendars across multiple time zones, proactively identifying and resolving scheduling conflicts, • Screen and prioritize emails, calls, and other communications, and draft routine correspondence such as meeting confirmations and scheduling requests, • Coordinate international travel, including flights, accommodation, ground transportation, visas where applicable, and detailed itineraries, with the flexibility to adapt plans at short notice, • Process expense reports, quarterly time tracking, invoices, and procurement related to executive activities, • Prepare reports, presentations, and other meeting materials as required, • Coordinate internal and external meetings and events, including room bookings, catering, guest registration, and restaurant reservations, • Handle highly confidential information with the utmost discretion and professionalism, • Act as a trusted liaison between executives and internal and external stakeholders, including investors, portfolio companies, and advisors, • Track follow-up actions and key deadlines arising from meetings to ensure timely execution, • Collaborate closely with Executive Assistants across all offices, providing support and coverage during absences, • Contribute to firm-wide initiatives and special projects, including internal and external events and merchandising activities, • 3-5+ years of experience as an Executive Assistant, Personal Assistant, or in a comparable executive support role, • Exceptional organizational skills with outstanding attention to detail, • Excellent time management skills and the ability to prioritize multiple competing demands, • Strong interpersonal and communication skills, with confidence interacting at all levels of seniority, • Advanced proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Zoom, and the ability to quickly adopt new business systems, including travel, expense, and AI-enabled productivity tools, • Absolute discretion and professionalism when handling confidential information, • Calm, resourceful, and solution-oriented under pressure, • Highly proactive, anticipating executive needs before they arise, • Business-fluent English is essential; German would be an advantage, • Experience in Private Equity, Venture Capital, consulting, finance or insurance sector, • Experience in premium guest services, luxury travel, or other high-service environments where anticipating client needs is critical., • Strong digital aptitude and enthusiasm for leveraging new technologies to improve efficiency and productivity, • Bachelor’s degree preferred, • A stable and highly valued role within a leading international investment firm, • Close collaboration with senior leadership across multiple international offices, • A welcoming and experienced Executive Assistant team, with a collaborative culture and strong mutual support, • A modern office in the heart of sunny Valencia, • Flexibility to work from home one day per week, • Weekly delivery of office snacks, fresh fruit, and beverages, • Unlimited freshly brewed coffee from our bean-to-cup coffee machine, • Company-paid Uber Eats when working in the office after 7:00 pm, • Company-paid Free Now ride home when working in the office after 9:00 pm, • Opportunities to contribute to firm-wide initiatives and grow within a collaborative, international environment #J-18808-Ljbffr

Sie sind verantwortlich für die Bewertung, Sicherstellung und kontinuierliche Verbesserung der Servicequalität unserer Kundenberaterinnen und Kundenberater, damit diese die Erwartungen unseres Unternehmens und unserer Kunden erfüllen und übertreffen. Darüber hinaus entwickeln, führen und bewerten Sie Schulungsprogramme, die sowohl neue Mitarbeitende als auch erfahrene Kolleginnen und Kollegen dabei unterstützen, ihr volles Potenzial zu entfalten. Sie sind verantwortlich für die Bewertung, Sicherstellung und kontinuierliche Verbesserung der Servicequalität unserer Kundenberaterinnen und Kundenberater, damit diese die Erwartungen unseres Unternehmens und unserer Kunden erfüllen und übertreffen. Darüber hinaus entwickeln, führen und bewerten Sie Schulungsprogramme, die sowohl neue Mitarbeitende als auch erfahrene Kolleginnen und Kollegen dabei unterstützen, ihr volles Potenzial zu entfalten. • Qualitätskontrolle und -bewertung: Überwachung und Analyse von Kundeninteraktionen (Anrufe, E-Mails und Chats) anhand der Qualitätsstandards. Sie stellen sicher, dass unsere Mitarbeitenden korrekte Lösungen anbieten und einen exzellenten Kundenservice gewährleisten. Die Bewertungen werden mithilfe der Qualitätsprogramme der Abteilung dokumentiert., • Coaching und kontinuierliches Feedback: Regelmäßiges, konstruktives Feedback an die Mitarbeitenden. Enge Zusammenarbeit mit Teamleitern und Führungskräften, um Leistungsanalysen zu teilen und die kontinuierliche Weiterentwicklung der Mitarbeitenden zu fördern., • Schulung und Onboarding: Konzeption, Vorbereitung und Durchführung attraktiver Einführungs- und Weiterbildungsschulungen für Mitarbeitende im Kundenservice sowie das mittlere Management. Sicherstellung, dass alle Mitarbeitenden regelmäßig über Produkt-, Service- und Systemänderungen informiert werden., • Leistungsanalyse und kontinuierliche Verbesserung: Analyse von Qualitätsdaten zur Entwicklung und Umsetzung von Maßnahmenplänen (Action Plans). Mitarbeit bei der Optimierung von Qualitätsbewertungsformularen, Standards und Schulungsunterlagen., • Bewertung der Schulungsmaßnahmen: Messung und Berichterstattung über die Wirksamkeit der Schulungsprogramme anhand von Tests, Bewertungen und Leistungskennzahlen. Sicherstellung, dass die Schulungen praxisnah, dynamisch und interaktiv bleiben., • Begleitung während der Einarbeitung und kontinuierliche Unterstützung: Betreuung und Unterstützung neuer Mitarbeitender während der Einarbeitung sowie Förderung der kontinuierlichen Entwicklung erfahrener Mitarbeitender., • Sprachkenntnisse: Sehr gute Englischkenntnisse in Wort und Schrift. Deutsch auf muttersprachlichem Niveau. Spanischkenntnisse sind von Vorteil., • Erfahrung im Bereich Qualität und Training: Nachgewiesene Fähigkeit, Mitarbeitende zu coachen, konstruktives Feedback zu geben sowie Schulungen professionell und motivierend durchzuführen. Ausgeprägte Präsentations- und Moderationsfähigkeiten., • Analytisches und kritisches Denkvermögen: Ausgeprägte analytische Fähigkeiten sowie Problemlösungskompetenz mit der Fähigkeit, Leistungsdaten auszuwerten, Trends zu erkennen und proaktive Lösungen zur Steigerung der Kundenzufriedenheit vorzuschlagen., • Technische Kenntnisse: Sehr gute Kenntnisse in MS Office (Excel, Word und PowerPoint) sowie Erfahrung im Umgang mit Tools zur Qualitätsüberwachung., • Kommunikations- und Führungskompetenzen: Hervorragende mündliche und schriftliche Kommunikationsfähigkeiten, ausgezeichnetes Organisationstalent sowie die Fähigkeit, Mitarbeitende in einem Team zu motivieren., • Erfahrung in der Automobilbranche ist von Vorteil., • Karriereentwicklung: Ein klar definierter Karriereweg mit vielfältigen Möglichkeiten zur fachlichen und persönlichen Weiterentwicklung., • Arbeitsumfeld: Ein dynamisches und internationales Arbeitsumfeld mit interdisziplinären und multikulturellen Teams., • Vertrag: Unbefristeter Vollzeit-Arbeitsvertrag. #J-18808-Ljbffr

Quelle sera votre mission ? Vous serez responsable d'évaluer, de piloter et d'améliorer la qualité du service fourni par nos agents, en veillant à ce qu'elle réponde et dépasse les attentes de l'entreprise et des clients. De plus, vous concevrez, animerez et évaluerez des programmes de formation permettant aux nouvelles recrues comme aux collaborateurs expérimentés de développer pleinement leur potentiel. Principales responsabilités Suivi et évaluation de la qualité : Évaluer et analyser les interactions clients (appels, e-mails, chats) selon les normes de qualité définies, en vérifiant que les agents apportent des solutions précises et un service client d'exception. Enregistrer les évaluations à l'aide des outils qualité du service. Coaching et feedback continu : Proposer un coaching régulier et constructif aux agents. Travailler en partenariat avec les Team Leaders et les Managers pour partager des données sur les performances et aider les agents à développer leurs compétences. Formation et intégration (Onboarding) : Concevoir, préparer et animer des programmes de formation initiale et continue stimulants pour le personnel de première ligne et le management intermédiaire. S'assurer que les équipes sont régulièrement mises à jour sur les évolutions des produits, services et applications. Analyse de la performance et amélioration : Analyser les données de qualité pour élaborer et mettre en œuvre des plans d'action. Participer à l'optimisation des grilles d'évaluation, des normes de qualité et du matériel pédagogique. Évaluation de la formation : Mesurer et rendre compte de l'efficacité des programmes de formation à l'aide de tests, d'évaluations et d'indicateurs de performance, tout en maintenant les sessions dynamiques, vivantes et interactives. Accompagnement terrain (Nesting) et soutien continu : Superviser, soutenir et guider les nouvelles recrues pendant leur phase d'intégration, et accompagner les collaborateurs expérimentés vers un développement continu. Profil recherché Compétences linguistiques : Excellente maîtrise de l'anglais (écrit et oral). Maîtrise du français (langue maternelle ou niveau courant). La maîtrise de l'espagnol est considérée comme un atout. Expertise en Qualité & Formation : Capacité éprouvée à coacher les équipes, transmettre des retours constructifs et captiver les participants grâce à de très bonnes compétences en prise de parole et en animation. Esprit d'analyse et sens critique : Solides capacités d'analyse et de résolution de problèmes, avec une aptitude à interpréter les données de performance, identifier les tendances et proposer des solutions proactives pour accroître la satisfaction client. Compétences techniques : Maîtrise de la suite MS Office (Excel, Word, PowerPoint) et bonne connaissance des outils de suivi de la qualité. Qualités relationnelles et leadership : Excellentes compétences communicationnelles (orales et écrites), sens aigu de l'organisation et capacité à motiver les équipes dans un environnement collaboratif. Une expérience dans le secteur de l'automobile constitue un atout. Ce que nous proposons Évolution de carrière : Des perspectives de progression claires visant à renforcer votre développement professionnel et votre expertise. Cadre de travail : Une atmosphère stimulante et internationale, au sein d'équipes pluridisciplinaires et variées. Contrat : Contrat de travail à temps plein. #J-18808-Ljbffr