Customer Service Representative (French- speaking) - On-site - Sport Clothing Industry AM03
hace 1 día
Benalmádena
Overview ¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan. Job Title: Customer Service Representative (French- speaking) - On-site - Sport Clothing Industry AM03 Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12 Language Requirements: English, French (Required) Time Type: Full time Responsibilities • Handle incoming customer contacts (via telephone, email, chat or other automated alerts) and solve users’ demands, • Log call details onto call management systems and provide response and resolution within SLA, • Maintain service and product knowledge and expertise associated with applications specific to individual customers, • Ensure contractual SLA is maintained Qualifications • Are proficient or bilingual in French and advanced in English, • Have good disposition to work in a customer service environment, • Have customer care skills – ability to listen to and understand the customers’ need, • Can take ownership of, and progress calls to resolution or to escalate call to resolution, • Passion for outdoor sports What’s In It For You • Full-time 39 hours/week, permanent contract: Monday to Friday from 9:00 to 18:00, • Salary 18,978 euros gross/year + up to 2,400 euros gross/year in bonus, • Central office location in Malaga, • Full paid training on the company and the project you'll be working on, • Career development programs, specialized courses Concentrix is an equal opportunity employer. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. xcskxlj If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. #J-18808-Ljbffr