We are looking for a friendly and positive individual to help us build a community spirit and a homely environment at a student accommodation we have just opened in Kensington.
It’s a very responsible role as around 100 students will be living on site as well as an arts and creative studio with an additional 50 people on the premises each day.
This position combines customer service, facilities management, and safety responsibilities to ensure that students living in our accommodations have a comfortable, enjoyable, and safe living environment.
As concierge, supported by our property managers, cleaning and on site security team you will act as the first point of contact for residents, providing excellent customer service and managing daily operational tasks. .
Key Responsibilities:
Student Accommodation Concierge:
Fire Marshall:
Qualifications required:
Personal Attributes:
Working Conditions:
Supported by the Management team, on call maintenance and 24/7 security team based on campus this position is will provide an integral part of the student living experience to ensure the safety and comfort of all residents.
Renumeration:
£12-£14 per hour according to experience.
The salary includes use of a self contained flat with all bills included + monthly amount depending on experience and number of hours worked.
Hours available:
Mon-Fri 0830-1400hrs based in the office on site, then on call from 1400hrs
Weekends: 1000hrs – 1300hrs, then on call
The position is available from 25th June 2025
It’s a very responsible role as around 100 students will be living on site as well as an arts and creative studio with an additional 50 people on the premises each day.
This position combines customer service, facilities management, and safety responsibilities to ensure that students living in our accommodations have a comfortable, enjoyable, and safe living environment.
As concierge, supported by our property managers, cleaning and on site security team you will act as the first point of contact for residents, providing excellent customer service and managing daily operational tasks. .
Key Responsibilities:
Student Accommodation Concierge:
- Customer Service: Greet and assist students and visitors, providing information about accommodation facilities, amenities, and local area.
- Resident Support: Address students' enquiries, assist with reporting and resolving maintenance requests promptly to ensure resident satisfaction.
- Facility Management: Oversee the cleanliness, maintenance, and functionality of communal areas, reporting issues to the cleaning and/or maintenance teams.
- Access Control: Monitor and manage access to the building, ensuring that only authorized individuals enter and exit the premises. Dealing with any queries from resident students regarding issues with fobs/keys.
- Administrative Tasks: Handle check-ins, check-outs, room assignments, and other administrative duties, assisting the accommodation management team.
Post Room management: Overseeing postal deliveries to and distribution/collection of post/parcels from the mail room.
Fire Marshall:
- Fire Safety Compliance: Ensure that all fire safety regulations and guidelines are followed within the accommodation building.
- Fire Drills and Training: Lead regular fire drills and provide fire safety training to all residents and staff, ensuring familiarity with evacuation procedures.
- Emergency Response: Act as the primary point of contact during fire-related emergencies, coordinating evacuation procedures, assisting residents in need, and notifying emergency services.
- Inspection and Maintenance: Conduct regular inspections of fire exit routes and doors, extinguishers, carry out weekly fire alarm tests. Report any issues to maintenance.
- Documentation and Reporting: Maintain fire safety logs, drill records, incident reports, ensuring compliance with local fire safety regulations.
Qualifications required:
- Experience: Prior experience in customer service, security, hospitality, or student accommodation is preferred.
- Certifications: Fire Marshall certification (or willingness to obtain one) and first-aid training are desirable.
- Skills:
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to handle any emergency situations calmly and effectively.
- Proficiency in using MS office software
Personal Attributes:
- A proactive, approachable, and problem-solving attitude.
- Ability to work independently and as part of a team.
- A commitment to ensuring the safety and well-being of students and staff.
Working Conditions:
- The role is a live-in position which will require being “on call” during evenings and weekends to ensure 24/7 accommodation support and emergency readiness.
- Physical activity is required including walking the building for inspections and assisting during evacuations.
Supported by the Management team, on call maintenance and 24/7 security team based on campus this position is will provide an integral part of the student living experience to ensure the safety and comfort of all residents.
Renumeration:
£12-£14 per hour according to experience.
The salary includes use of a self contained flat with all bills included + monthly amount depending on experience and number of hours worked.
Hours available:
Mon-Fri 0830-1400hrs based in the office on site, then on call from 1400hrs
Weekends: 1000hrs – 1300hrs, then on call
The position is available from 25th June 2025
- Experience
- Required
- Employment
- Full-time
- Schedule
- Mon-Fri 830-2, then on call & Sat/Sun: 10-1 then on call
- Salary
- £12 – £14 hourly
Customer ServiceLondon
Property Management • 1-10 Employees
Hiring on JOB TODAY since June, 2025
Hidden away in a tranquil green space behind High Street Kensington tube. Hey Kensington, offers a welcoming, inclusive environment for students to live, study and relax.
Property GuardianActive 14 hours ago
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