
The Front Office Manager will oversee the daily front office operations of 26-apartment aparthotel - Kensington .
Ensuring a seamless guest experience from arrival to departure. The role also includes responsibility for apartment checks in collaboration with Housekeeping and close coordination with Central Reservations to optimise occupancy and service standards. This is a key leadership role within our 26 Apart-Hotel, requiring strong operational oversight, excellent people management, and a hands-on, service-driven approach.
This role is suited to a hospitality professional who takes genuine pride in service standards, leads from the front, and understands the importance of creating a confident, well-organised and guest-focused team environment.
My client is seeking someone who is operationally strong, calm under pressure, and committed to maintaining the level of professionalism expected within a well-run Aparthotel.
Key Responsibilities
Lead the front-of-house operation and ensure consistently high standards of service
Conduct apartment inspections following housekeeping, mark apartments as inspected or liaise with the Housekeeping Team Leader to address any issues found
Liaise with Central Reservations to handle bookings, ensure email and telephone standards are met, prepare quotes for guests and travel agents, and ensure accurate availability and rate management
Maintain a professional and welcoming environment for guests at all times
Provide clear leadership and support to the teams
Take ownership of guest experience, resolving issues promptly and professionally
Ensure all procedures are followed and systems are used effectively
Manage and oversee the use of Opera Cloud PMS
Prepare and manage team rotas to support operational needs
Support payroll administration and departmental organisation
Oversee stock ordering and basic financial administration
Maintain strong communication with all departments
Support recruitment, onboarding and training
Provide cover for team members as required; flexibility in working hours and duties is essential
Identify areas where standards or performance can be strengthened and provide constructive coaching
Maintain a well-organised and calm working environment, particularly during busy periods
What We Are Looking For
Proven previous experience in a similar role (Serviced Apartments or 4+ star Hotel)
Strong operational knowledge of front office procedures and guest service delivery
Experience using Opera Cloud PMS
A confident and professional leader who leads by example
Excellent interpersonal and communication skills
High levels of organisation and attention to detail
The ability to remain composed and solutions-focused in a busy environment
A genuine commitment to maintaining strong service standards
A hands-on approach and willingness to support the team operationally
About You
You will take pride in running a well-organised teams and in supporting them to deliver the level of service expected within a Central London boutique Aparthotel.
You understand that strong hospitality leadership is visible, practical and supportive, and you are comfortable taking responsibility for the standards and atmosphere.
Why Join Us
If you are an experienced hospitality professional who values strong standards, teamwork and guest service we would be delighted to hear from you.
Benefits
·Competitive Salary
·Meals on duty
·Discounted overnight stays at the Aparthotel and its sister property
·Career progression
·Referral Scheme “Introduce a Star” where you can earn up to £600*
·Upselling opportunities
Applicants must have the legal right to work in the UK.
Job Type: Full-time
Pay: £35,000.00-£37,500.00 per year
Benefits:
Company pension
Employee discount
Referral programme
Work Location: In person

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En JOB TODAY desde octubre, 2025
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