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Front Office Manager - Derahire - Manchester

Management

2 hours ago8 views

Front Office Manager – Luxury Hotel
Location: Manchester United Kingdom
Salary: £42,000 – £48,000 per annum + benefits
About the Role
We are seeking an experienced and passionate Front Office Manager to lead the front office operation of a prestigious London hotel. This is an exciting opportunity for a guest-focused hospitality professional who thrives in a luxury environment and can deliver exceptional service standards while developing a high-performing team.
The successful candidate will oversee all front office functions, including Reception, Guest Services, Concierge, and Night Operations, ensuring every guest receives a seamless and memorable experience from arrival to departure.
Key Responsibilities

  • Lead, motivate, and develop the Front Office team to deliver outstanding guest experiences.
  • Oversee daily front desk operations, ensuring efficiency, accuracy, and adherence to luxury service standards.
  • Manage guest arrivals, departures, VIP experiences, and special requests.
  • Build strong relationships with guests, resolving concerns professionally and proactively.
  • Work closely with Housekeeping, Food & Beverage, Reservations, and other departments to ensure smooth hotel operations.
  • Monitor guest feedback and implement improvements to enhance satisfaction scores.
  • Train, coach, and mentor team members to support career development.
  • Manage staffing levels, rotas, and operational planning.
  • Ensure compliance with hotel policies, health and safety standards, and brand procedures.
  • Support financial performance through effective upselling, revenue awareness, and cost control.
  • Prepare reports and communicate operational performance to senior management.

Requirements

  • Previous experience as a Front Office Manager, Rooms Division Manager, or similar leadership role within a luxury or upscale hotel environment.
  • Strong knowledge of front office systems and hotel operations.
  • Excellent leadership, communication, and problem-solving skills.
  • A passion for delivering exceptional guest service.
  • Experience managing and developing hospitality teams.
  • Ability to remain calm and professional under pressure.
  • Strong understanding of luxury guest expectations and service standards.

What We Offer

  • Competitive salary of £42,000 – £48,000 per annum.
  • Opportunity to work within a leading London hospitality environment.
  • Career development and training opportunities.
  • Staff benefits and hospitality discounts.
  • A supportive and professional working culture.

To apply:
Please submit your CV for further information.
Henry
Derahire

  • Experience
    Not required
  • Employment
    Full-time
  • Schedule
    Mon- Friday , 9am -5pm
  • Salary
    £3,500 – £4,000 monthly
  • Benefits
    Competitive salary of £42,000 – £48,000 per annum. Opportunity to work

pin icon1 Hardman Square, M3 3EB, Manchester

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Front Office ManagerManchester

4-star hotel • 11-50 Employees

Hiring on JOB TODAY since August, 2026

We are a distinguished 4-star London hotel known for its warm hospitality, exceptional service standards, and commitment to creating memorable guest experiences. This is an exciting opportunity

Henry  N. avatar icon
Henry N.Active 48 minutes ago
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