HR Manager

Our teams are tight-knit, hard-working units. We insist on a positive, supporting and ambitious attitude from our staff. We believe this creates great working environments where people can thrive and our service excels. Our GMs are expected to maintain and drive this culture which allows our teams to thrive and perform at a very high but sustainable level. In this way, levels of excellence are achieved in our venues usually associated with restaurants of much higher price point, with a focus on delivering outstandingly friendly, attentive and competent service. Key to what we do at Le Bab is the vibe guests feel in our venues - a buzzing, welcoming atmosphere that is driven by the friendliest and most attentive service in London. Every interaction we have with them is an opportunity to have a positive impact on their experience - from the greeting every guest gets, to making sure they are never left waiting to get what they want. How guests feel they are treated is reflected by them back into the room and creates the good vibes that we are known for. Our restaurants are also designed to reflect our vibe and must be kept looking at their best to set the right tone. We encourage independence and provide extensive on the job training which allows driven and committed individuals to progress far in our company. There are also opportunities to participate in advanced apprenticeships schemes while working for Le Bab to provide structured managerial development. As General Manager you will be in charge of site operations. Final responsibility for smooth running of service, exceptional guest experience and management of FOH will fall to you, as well as events in some venues. In addition, simultaneously achieving target KPIs and improving customer satisfaction is a continuous demand. Administrative functions are supported by Head Office and include rota management, payroll, performance reporting and reservations management, A lot of responsibility will be expected of you, but with it the chance of autonomy and reward. Candidates should therefore have experience (2+ years) of leading FOH teams as GM or AGM. A few of your job responsibilities include but are not limited to: 1 Full accountable of your restaurant 2 Delegating responsibilities to your management team and ensure tasks are done 3 Leading busy shifts and maximising restaurant covers 4 Ensure daily briefings are conducted and record 5 Conducting and recording team trainings 6 Ensure training completion is up to date. From Atlas to any given training by upper management 7 Ensuring the cleaning and maintenance of the premises and equipment, and backing it up with compliance of daily checklists 8 Mentoring your management team 9 Carrying out yearly appraisals, setting SMART goals and following up every quarter 10 Ensure rotas are correct and approved on daily basis

plans work schedules, assigns tasks and delegates responsibilities advises on the handling of all correspondence and enquiries relating to accounts, sales, statistical and vacancy records ensures that procedures for considering, issuing, amending and endorsing insurance policies are adhered to plans, organises and co-ordinates the activities and resources of other offices not elsewhere classified including box offices, other ticket offices and accommodation.

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 24 restaurants in Europe (France, Monaco, England, Spain, Germany, and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Reception Supervisor! YOUR MISSION: - You will be part of a BIG MAMMA floor team! - You will be the perfect example of a Big Mamma brand ambassador by giving a warm, welcoming and professional first impression to each and every guest. - You will lead the host team, ensuring that all standards are maintained, bookings are maximised and that issues and complaints are resolved or escalated as needed. - You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed. - You will be a good problem solver, responding appropriately when bookings don't always go to plan. - You will onboard and train the host team and assist the floor managers with the rota scheduling. - You will respect health and safety standards and maintain cleanliness and organisation across the floor. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent customer service, leadership and communication skills - Comprehensive knowledge of the floor operations - Previous experience as a head host/hostess or reception supervisor - Previous experience and knowledge of Sevenrooms - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Regular training \& growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma Up to £17.94 / hour

As a Property Manager at The London Tenant, you will be responsible for overseeing the daily operations of our managed properties, ensuring they are maintained to a high standard and that our tenants' needs are met efficiently. You will be the key point of contact for both tenants and landlords, handling everything from lease inquiries to property maintenance. Key Responsibilities: - Oversee day-to-day operations of assigned properties, ensuring all aspects of property management are handled professionally and efficiently. - Maintain tenant relationships, acting as the primary point of contact for tenant queries and ensuring a high level of tenant satisfaction. - Coordinate maintenance and repairs, managing contractors and ensuring any issues are addressed promptly. - Handle leasing inquiries, including scheduling and conducting property viewings with potential tenants. - Ensure legal and regulatory compliance, staying up-to-date with rental laws and ensuring properties meet all safety and regulatory standards. - Register tenant deposits with the appropriate deposit protection schemes, ensuring compliance with legal requirements. - Respond to tenant and landlord emails in a timely and professional manner, addressing any questions or concerns. - Conduct property inspections, ensuring the condition of properties is maintained and addressing any issues that may arise. - Prepare and manage tenancy agreements, renewals, and notices in line with legal guidelines. - Monitor rent payments and handle any arrears or payment discrepancies. Qualifications & Skills: - Previous experience in property management or a related field is highly desirable. - Strong understanding of UK rental regulations and property management practices. - Excellent communication skills, both written and verbal. - Ability to manage multiple tasks effectively, with strong organizational skills. - Proficiency in property management software such as Arthur & Fixflo. - A customer-focused approach with the ability to build and maintain positive relationships. - A proactive attitude and the ability to solve problems quickly and efficiently. Benefits: - Accommodation & Salary - Opportunities for career development and growth within the company - A supportive and collaborative team environment - Flexible working hours and remote working options available If you’re passionate about property management and want to be part of a growing company where you can make a difference, we’d love to hear from you!

Evocative of Vienna in the early twentieth century, Fischer's is an informal neighbourhood restaurant situated on Marylebone High Street. Why work with us as Reception Manager: - Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development. - Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes. - Discounts on gym memberships, retail and travel. - Industry supplier trips as well as access to masterclasses and workshops. - Enhanced Maternity and Paternity. - Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally. - An additional day's holiday every year, for your first five years. - Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme. - Access to English lessons. The role of Reception Manager: - Lead the reception during busy services, ensuring a warm and welcoming atmosphere for guests. - Manage, mentor, and motivate a team of receptionists to deliver outstanding guest service and uphold the highest standards of hospitality. - Control the flow of the restaurant by managing reservations and walk-ins in a timely manner. - Nurture and maintain relationships with guests, ensuring they feel welcomed and valuable. - Maintain effective communication with other departments to ensure a smooth flow of information and services. - Handle any queries in a polite, professional and helpful way. - Provide ongoing training to reception staff, fostering a culture of continuous improvement and exceptional service. - Contribute ideas and initiatives to enhance guest services and overall guest experience when attending management meetings. What we're looking for in a Reception Manager: - Previous managerial/supervisory experience on a busy reception in a similar restaurant environment. - Strong leadership and interpersonal skills, able to communicate clearly with bot guests and team members. - Excellent organisational and multitasking abilities. - Knowledge of and an interest in the local area and current affairs. - A natural passion for hospitality and a desire to anticipate and exceed guest expectations. - Experience of working with SevenRooms or Open Table systems would be beneficial. - Guest-centric mindset with a commitment to delivering exceptional service. Expected earnings from £19.72 per hour The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument. With a commitment to investing in our people and fostering a strong sense of family and mutual respect, you will have opportunities to develop, progress and learn from inspiring leadership teams. We create Places where People feel they Belong. Up to $19.72 / hour

Company Description The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city Job Description What you'll do... Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to. Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures. Responsible for ensuring the accuracy of guest billing, financial transactions and the Reception float. Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures. Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures. Ensures all guests are quoted the correct rate as per the selling strategy and website. Ensure all telephone calls are answered as quickly and efficiently as possible. Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum. Report any maintenance issues to the correct department and check to ensure the work has been completed. Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests. Ensure the Reception desk is clean, tidy and presentable at all times. You will be a member of the hotels’ crisis and fire teams. Qualifications What we're looking for... It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What's in it for you... Competitive salary 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders. Treat yourself once in a while with lots of retail & hospitality perks through our partners. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Goes without saying, but we’ll feed you during your shift. Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands. Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work. Extra time off to volunteer with one of our partner charities. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for an Assistant Reception Manager to join our Reception Team. The additional benefits are: - 33 days holiday per year (including bank holidays) - Birthday day off - Discounted gym membership with GymFlex - Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist - Private medical insurance with AXA - Private dental insurance with Bupa - Workplace nursery scheme - Cycle to Work Scheme - Employee Assistance Programme – Hospitality Action - Access to a company doctor - Eyecare & specs vouchers - In-house industry training - Sponsored social events - Recommend a friend bonus of £750 - Staff Accommodation (subject to availability) - Online retail discounts - Free English Classes - Freshly prepared meals whilst on duty The responsibilities of the role of Assistant Reception Manager are: - Ensuring the smooth and efficient running of the reception area at all times. - Supervising the team and ensuring the highest standard of customer service is upheld at all times. - To uphold the rules of the club while engaging with members in a friendly, professional manner. The Experience & Qualifications required of the Assistant Reception Manager are: - Significant experience in a similar position is essential - Experience of working in a luxury boutique hotel, restaurant or private member’s club. - Ability to demonstrate and instill exceptional customer service standards The working hours: Please note the working hours for this role are on a rota basis 5 days out of 6 from Monday - Saturday. The role requires flexibility to work any 9-hour shift across the operating hours of 7am and 3am. The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Assistant Reception Manager at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter

🌟 Exciting Opportunity Alert! 🌟 We are looking for an experienced Senior Receptionist to join our vibrant Front of House team at Franco's on Jermyn Street, Green Park! 🏙️ Why Join the Franco’s Team? 💼 ✨ Competitive Pay: Earn £15 to £16 per hour, depending on experience, plus a yearly bonus! 💰 ✨ Fixed Full-Time Position: Work evening shifts from 4 pm, Tuesday to Saturday - Approx. 44 hours a week. 🌜 ✨ Generous Time Off: Enjoy Sundays off, 10 days off over Christmas, 4 days over the Easter weekend, and Bank Holidays. 🌴 ✨ Holiday: 28 days of holiday (including bank holidays) + extra days based on years of service. 🏖️ ✨ Professional Growth: Access training & development opportunities, including company-funded courses and career progression through ‘Flow Hospitality’. 🚀 ✨ Career Advancement: Opportunities to grow within both of our restaurants. 📈 ✨ Celebrate Success: Pass probation and enjoy a complimentary meal for 2! 🍽️ ✨ Employee Discounts: 50% off in both restaurants, Franco’s and Wiltons. 🍝 ✨ Great Benefits: Company sickness pay, pension scheme, uniforms provided and laundered, and meals while on duty. 🥗 ✨ Recognition & Rewards: Recommend a Friend scheme, Employee of the Month, and Employee of the Year awards. 🏆 Who Are We? 🤔 Franco’s, established in 1946, is one of London's first Italian restaurants, known for its traditional and contemporary Italian cuisine. 🇮🇹 Located on Jermyn Street, between Green Park and Piccadilly, we are a family-owned restaurant, managed by Director Jason Phillips, who brings a wealth of experience from The Savoy, The Avenue, and C London. 🍷 Our venue includes a bar area, a main dining room, and a versatile basement area that serves as two private dining rooms or additional seating. We’re open for breakfast, lunch, and dinner from Monday to Saturday, and closed on Sundays. 🥂 Check out more on our website: What Can You Bring to the Team? 💪 🎯 Experience: Previous experience as a Receptionist in a similar establishment, catering to 80-120 covers per service. 🎯 Hospitality Background: A must! SevenRooms & OpenTable experience is a bonus. 🎯 Customer Service Excellence: Top-notch customer service skills are essential. ⭐ 🎯 Strong Communication: Great organizational skills and a professional telephone manner. 📞 🎯 Calm Under Pressure: Maintain composure in a busy environment. 🎯 Passion & Pride: Show real passion for hospitality and what you do. 💖 🎯 Motivation & Commitment: A can-do attitude and a drive for success. 💥 🎯 Diverse Experience: Bring your knowledge and diversity to our team. 🌍 🎯 Enthusiasm to Learn: A genuine desire to grow and learn with us. 📚 🔍 Important: You must have the right to work in the UK, as we are currently unable to provide sponsorship. Join us at Franco’s, where tradition meets innovation! 🍴 Apply now and become a part of our incredible team! 🌟

We are excited to be recruiting for the role of HR and Recruitment Manager for a vibrant organization based in Canary Wharf. Job Overview: The company are looking for a dedicated and enthusiastic HR & Recruitment Manager to oversee all aspects of recruitment and human resources practices and processes. Reporting directly to the CEO, the HR & Recruitment Manager will act as the go-to person for all employee-related issues with duties including job design, recruitment, employee relations, performance management, training & development and talent management. We strongly believe the job of our HR function is vital to the overall business success. Our people are what make us and the HR & Recruitment Manager will ensure we have a happy and productive workplace where everyone works towards achieving our mission and objectives. Promoting corporate values and shaping a positive culture is a vital aspect of this role and something we feel very passionate about. Job duties & responsibilities: Recruitment: - Working closely with managers to conduct a robust recruitment process for all vacancies throughout the company. - Proofread job descriptions and feed back to hiring managers on changes and suggestions based on market intel and recruitment trends. - Build talent networks to find qualified candidates. - Write & post job adverts. - Use multi-channel approach to source suitable candidates. - Manage the recruitment pages on the company website. - Screen applicants, evaluating if they meet the minimum requirements of the role. - Ensure candidates are managed through the process in a timely fashion whilst also ensuring they have an excellent ‘candidate experience’. -Engage with Hiring Managers to book interviews and collect feedback and support Hiring Managers with the recruitment process, where necessary. HR: - Managing Employee Relation cases for all employees which includes but is not limited to: Sickness and Absence Maternity/Paternity/Parental Leave Return to Work Compassionate Leave Disciplinaries Grievances Performance Management & Improvement Plans Welfare Meetings, Investigations Redundancies and Restructure - Creation of formal paperwork which includes but is not limited to: Contracts, Offer letters and Job Descriptions Contract amendment letters Leavers paperwork Meeting outcomes Formal warnings Improvement plans Settlement agreements Compromise agreements . Creation of all forms used within the company as well as implementation to the relevant platforms for access . Creation and management of all Company Policies and Procedures; this includes keeping them up to date in line with relevant changes . Managing and coordinating the internal appraisal process . Managing employee satisfaction and identifying areas that require improvement . Monitoring holiday entitlement and allowances; chasing for unapproved holiday/holiday adjustments Managing the introduction and processing of all staff benefits which includes: Healthcare cash plan Life assurance Bike to work scheme Season ticket loans DSE Eye Tests Pension Referral bonus - Right to Work audits - Medical record audits - Managing and chasing probation returns and paperwork including extensions and failures - Assisting with HR improvement projects and strategic advice to managers Payroll and Financial administration: - Inputting and collating all the data in relation to monthly payroll - System admin and super user of Payroll System - Managing payslips, P60s, P11Ds and P45s - Pension; uploading new joiners, removing leavers, making the monthly payments, amending percentage inputs and making stand-alone payments - Raising PO numbers and inputting invoice details to submit and send to suppliers through Ad-hoc: - Working with our external IT Provider and telecoms provider to act as the main contact for all queries, processing and approvals - Liaison for central service data protection provision and relevant policies - Project management as and when required heading up all projects which relate to the office, staff and/or IT - Working with the Office Manager to assist in the running of the central function service Muswell Group is acting as a recruiter for the hiring company Job Types: Full-time, Permanent Pay: £40,000.00-£43,000.00 per year Work Location: Hybrid remote in London, E14 9GE