HR officer

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 24 restaurants in Europe (France, Monaco, England, Spain, Germany, and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Reception Supervisor! YOUR MISSION: - You will be part of a BIG MAMMA floor team! - You will be the perfect example of a Big Mamma brand ambassador by giving a warm, welcoming and professional first impression to each and every guest. - You will lead the host team, ensuring that all standards are maintained, bookings are maximised and that issues and complaints are resolved or escalated as needed. - You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed. - You will be a good problem solver, responding appropriately when bookings don't always go to plan. - You will onboard and train the host team and assist the floor managers with the rota scheduling. - You will respect health and safety standards and maintain cleanliness and organisation across the floor. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent customer service, leadership and communication skills - Comprehensive knowledge of the floor operations - Previous experience as a head host/hostess or reception supervisor - Previous experience and knowledge of Sevenrooms - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Regular training \& growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma Up to £17.94 / hour

Job description Gaucho are looking for an enthusiastic and experienced Receptionist to join one of our Gaucho teams! The ideal Receptionist candidate will be passionate and want to grow within a busy, high end environment. They will demonstrate personality and warmth towards guests, and be a Gaucho ambassador. Key responsibilities of the Receptionist • Maintaining skills and product knowledge as taught at the Gaucho Academy • Attending and responding to all post-academy company training • Demonstrating a positive approach to own role and teamwork • Supporting, training and acting as a role model to new members of the team • Completing quality preparation of all duties to set up and close the restaurant and shift to standard • Greeting guests warmly and showing them to the bar or restaurant in accordance with Cycle of Service standards • Transferring guests elegantly from the bar to the best available table and ensuring they are seated according to Cycle of Service standards • Updating and monitoring section, cover and status information throughout service and informing the manager of any issues • Warmly thanking the guest on departure Requirements for Gaucho Receptionist • Previous experience as a Receptionist • Enthusiasm for hospitality, and a fast-paced working environment • A warm and hospitable personality Training and benefits • 50% off your bill at all Gaucho and M Restaurants • Industry Apprenticeship opportunities, cycle to work scheme and access to our employee discounts platform • Training in the Rare L.A.B • Career development and training • Staff food breakfast and lunchtime of every day worked

plans work schedules, assigns tasks and delegates responsibilities advises on the handling of all correspondence and enquiries relating to accounts, sales, statistical and vacancy records ensures that procedures for considering, issuing, amending and endorsing insurance policies are adhered to plans, organises and co-ordinates the activities and resources of other offices not elsewhere classified including box offices, other ticket offices and accommodation.

We are excited to be recruiting for the role of HR and Recruitment Manager for a vibrant organization based in Canary Wharf. Job Overview: The company are looking for a dedicated and enthusiastic HR & Recruitment Manager to oversee all aspects of recruitment and human resources practices and processes. Reporting directly to the CEO, the HR & Recruitment Manager will act as the go-to person for all employee-related issues with duties including job design, recruitment, employee relations, performance management, training & development and talent management. We strongly believe the job of our HR function is vital to the overall business success. Our people are what make us and the HR & Recruitment Manager will ensure we have a happy and productive workplace where everyone works towards achieving our mission and objectives. Promoting corporate values and shaping a positive culture is a vital aspect of this role and something we feel very passionate about. Job duties & responsibilities: Recruitment: - Working closely with managers to conduct a robust recruitment process for all vacancies throughout the company. - Proofread job descriptions and feed back to hiring managers on changes and suggestions based on market intel and recruitment trends. - Build talent networks to find qualified candidates. - Write & post job adverts. - Use multi-channel approach to source suitable candidates. - Manage the recruitment pages on the company website. - Screen applicants, evaluating if they meet the minimum requirements of the role. - Ensure candidates are managed through the process in a timely fashion whilst also ensuring they have an excellent ‘candidate experience’. -Engage with Hiring Managers to book interviews and collect feedback and support Hiring Managers with the recruitment process, where necessary. HR: - Managing Employee Relation cases for all employees which includes but is not limited to: Sickness and Absence Maternity/Paternity/Parental Leave Return to Work Compassionate Leave Disciplinaries Grievances Performance Management & Improvement Plans Welfare Meetings, Investigations Redundancies and Restructure - Creation of formal paperwork which includes but is not limited to: Contracts, Offer letters and Job Descriptions Contract amendment letters Leavers paperwork Meeting outcomes Formal warnings Improvement plans Settlement agreements Compromise agreements . Creation of all forms used within the company as well as implementation to the relevant platforms for access . Creation and management of all Company Policies and Procedures; this includes keeping them up to date in line with relevant changes . Managing and coordinating the internal appraisal process . Managing employee satisfaction and identifying areas that require improvement . Monitoring holiday entitlement and allowances; chasing for unapproved holiday/holiday adjustments Managing the introduction and processing of all staff benefits which includes: Healthcare cash plan Life assurance Bike to work scheme Season ticket loans DSE Eye Tests Pension Referral bonus - Right to Work audits - Medical record audits - Managing and chasing probation returns and paperwork including extensions and failures - Assisting with HR improvement projects and strategic advice to managers Payroll and Financial administration: - Inputting and collating all the data in relation to monthly payroll - System admin and super user of Payroll System - Managing payslips, P60s, P11Ds and P45s - Pension; uploading new joiners, removing leavers, making the monthly payments, amending percentage inputs and making stand-alone payments - Raising PO numbers and inputting invoice details to submit and send to suppliers through Ad-hoc: - Working with our external IT Provider and telecoms provider to act as the main contact for all queries, processing and approvals - Liaison for central service data protection provision and relevant policies - Project management as and when required heading up all projects which relate to the office, staff and/or IT - Working with the Office Manager to assist in the running of the central function service Muswell Group is acting as a recruiter for the hiring company Job Types: Full-time, Permanent Pay: £40,000.00-£43,000.00 per year Work Location: Hybrid remote in London, E14 9GE

A Personal Secretary plays a crucial role in providing administrative and organizational support to an individual, typically a senior executive, manager, or a high-ranking professional. The responsibilities can vary depending on the employer’s needs, but here are the common duties and skills required for this role: Job Responsibilities: Diary Management: Scheduling and organizing meetings, appointments, and events. Managing the employer’s calendar to avoid conflicts. Travel Arrangements: Organizing business trips, booking flights, hotels, and transportation. Preparing itineraries and ensuring all travel details are accounted for. Correspondence Handling: Managing incoming and outgoing communication such as emails, calls, and letters. Drafting and typing emails, letters, and other documents on behalf of the employer. Meeting Preparation: Preparing agendas, reports, and presentations for meetings. Taking minutes during meetings and distributing them to the relevant participants. Administrative Support: Filing and maintaining confidential documents. Performing general office duties like photocopying, scanning, and managing office supplies. Task Prioritization: Organizing and prioritizing tasks to ensure the employer stays on top of their commitments. Managing and completing special projects assigned by the employer. Liaison: Acting as a point of contact between the employer and internal/external stakeholders. Coordinating with other departments or external partners as needed. Personal Tasks: Occasionally performing personal errands or non-business-related tasks such as handling household or family-related activities. Skills Required: Excellent Communication: Ability to communicate effectively both verbally and in writing. Time Management: Strong organizational skills and the ability to prioritize tasks and manage time efficiently. Discretion and Confidentiality: Trustworthy in handling sensitive information. Technical Proficiency: Knowledge of office software (e.g., Microsoft Office, Google Suite) and technology tools (e.g., project management software). Attention to Detail: Accuracy in performing administrative tasks and maintaining records. Interpersonal Skills: Ability to work with various personalities and professionals at different levels. Problem-Solving: Ability to think quickly and provide solutions to unforeseen challenges. A personal secretary role is demanding but rewarding, requiring multitasking skills, professionalism, and flexibility.

We are recruiting for One Validation Controller to join our back-office team. As the Validation Controller you will be responsible for providing 2nd line support and help to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery, ensure they are achieved in an efficient and customer focused manner. In your role you will be responsible for: · 2nd line support, supporting all field engineers, offering technical assistance and advice helping the engineer meet the clients SLA’s. · Offer Jeopardy and controls assistance on any testing or technical issues. · Help assist engineers run down their work in a timely manner throughout the working day. · Proactively support and assist new to field engineers. · Answer and action any queries and or requests received from the client. · Validate job closures including ensuring the correct pictures and relevant information are uploaded. · Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for and closed correctly with sufficient notes to assist the client resolve any outstanding issues. · Challenge and validate any failed jobs and promote health and safety standards ensuring compliance with statutory and company requirements. · Avoid potential work failures by liaison with client Customers. · Ensure all jobs are accounted for and closed by the end of the day. · Communicate with field team managers and area managers of any issues throughout the working day. You will have the following qualifications and be able to prove experience and competence: · Strong communication skills, both written & oral. · Ability to plan own time effectively with self-motivation and to work on own initiative, prioritising workloads. · Able to demonstrate process driven outcomes. · Able to demonstrate a strong customer service focus, setting the expectations for the team. · Numerate and literate, ability to interpret data and report outputs and actions accurately. · Strong interpersonal skills, ability to build effective working relationships. · Ability to work as a team member, promote team spirit and share ideas. · Good organisation and time management skills. · The ability to work without supervision. · The ability to remain calm under pressure and maintain high standards at all times. · Understanding of Microsoft office i.e. Excel, Word etc. · The ability to multitask, to a high standard with exceptional attention to detail · Flexible with working hours · Experience working in a similar role would be advantageous · Must have some understanding of technical terminology and good excel knowledge. · Excellent time management skills should have the ability to prioritise tasks and complete in a timely manner What’s on offer for successful candidates? · 24k Per Annum salary, Overtime available. · 20 days’ holiday plus statutory bank holidays · Company Pension scheme · Cycle to work scheme Shift pattern: Mon-Fri 8am – 5pm or Mon-Fri 9am – 6pm. Saturday working is available. Location: Brimsdown, Enfield If you believe that you are the right fit, have the skills and expertise to add to our existing team and are looking to join our company, please apply and send us a copy of your CV.

We are looking for a PA to assist the MD of the company both remotely and on-site with ad hoc, day to day admin tasks. This will include but is not limited to: - Managing personal calendar/timetables - Reviewing and arranging templates for documents - Managing emails/communications (screen them, respond to them based on instruction, etc) - Providing effective summaries of these communications or information - and other ad hoc tasks. We need someone with excellent organisational skills, clear and proficient Writing & Speaking communication skills (for fast handle/turnaround of emails & calls with different stakeholders) and excellent English. Research skills would be desirable, with the ability to summarize large amounts of information in short essential lines to report to the MD. All applications welcome, looking forward to hearing from you.

Demand Planning Admin Assistant Barry M is a British cruelty-free cosmetics company, specialising in on trend make-up and nail products. Based in Mill Hill, London NW7 it was founded by Barry Mero in 1982 and remains an independent and family-owned business. We are looking to recruit someone to support the Demand Planning team with a number of key functions in order to keep the department running smoothly. Someone keen to learn the many facets of the role to help us to make key business decisions. Your main responsibilities will include: Goods-in Diary - Taking ownership of the goods-in diary and keeping it up to date. - Monitoring the journey of stock from PO placement to stock in warehouse and maintaining communication with all stakeholders along the way. Managing Deliveries - Work closely with our freight forwarders. Booking deliveries from the Far East and EU, ensuring we have the best quote. - Making sure goods are departing/arriving on time. - Work with our warehouse if goods come in damaged or missing and feeding it back to the supplier. Placing POs and Liaising with suppliers - Placing purchase orders on our system ensuring accurate pricing and quantities. - Chasing up suppliers and ensuring all is on track with orders placed. - Communicating effectively, maintaining strong relationships with our suppliers to ensure smooth business. Invoice reconciliation - Cross checking invoices with stock ordered and stock received before handing to accounts. - Sending payment confirmations to suppliers where possible. - Assisting in providing information for stock reconciliation with regards to payment of invoices. Supporting the Demand Planning Function - Updating and distributing stock reports and delivery fulfilment info to key retailers. - General maintenance and up-keep of databases - Ad-hoc admin The successful candidate will have: · Minimum 12 months experience in a similar role · Enthusiasm and self-motivation · Faultless attention to detail · Strong Excel knowledge · Ability to multi-task, prioritise and stay calm under pressure · Proactive and takes initiative · A willingness to learn · Strong communication and organisation skills It is important that the candidate can work at pace with a lot of detail. We work on multiple projects at a time with different timings so being able to balance this and stay organised is essential. There is a lot to oversee but being part of the process in its entirety is extremely rewarding and we want someone to find it as exciting as we do! The role would suit someone who is an excellent multi-tasker, super organised and loves all things beauty. We’re keen to find someone who can both learn and grow with us.