3 hours ago•134 views




bread&truffle. is a premium Italian fast-casual brand with nine London locations. We have a strong operations manager and solid foundations - but a backlog of operational work across compliance, store audits, quality control and customer service standards that needs clearing fast.
This is a hands-on, field-based role with a strategic dimension - you will be in stores clearing backlogs and fixing what's broken, and you will also help shape the processes and frameworks that prevent the same problems recurring.
WHAT THE JOB ACTUALLY LOOKS LIKE
– Visit each of our nine London sites and work through outstanding compliance items with store managers on the ground
– Drive the backlog to zero across compliance, QC and audits - then hand back to our Operations Manager to maintain
– Spot gaps in how we do things and help shape cleaner processes and frameworks so the fixes stick
– Work closely with our Operations Manager throughout - this is a support and acceleration role, not a solo mission
The job is split roughly 70/30. Seventy percent is execution in the field - in stores, with managers, clearing backlogs. Thirty percent is stepping back and helping us build the structures that make the fixes stick.
THE AREAS IN SCOPE
– Compliance - we have a master file and an external consultant; we need someone to drive it to completion across all sites
– Store audits - visiting stores, scoring against standards, working with managers on what needs fixing
– Quality control - product consistency and line standards, checked in person
– Customer service - observing service in store and helping managers understand what good looks like
WHO YOU ARE
– Background as an area manager or multisite ops manager in hospitality - you have personally done store visits, not just managed people who did
– Comfortable working through compliance and audit checklists in the field, not just in a spreadsheet
– You can shift between doing and thinking - hands dirty in a store one day, helping design a cleaner audit process the next
– You get things done without needing to own everything - you can work alongside an existing ops manager without friction
– Available for a focused project engagement of 3-6 months, flexible schedule
WHAT THIS IS NOT
– A permanent role
– A remote or desk-based consultancy
– A position above our existing Operations Manager - you are working with her, not over her
To apply
Two or three paragraphs only. Tell us about a time you had to clear a significant operational backlog across multiple sites - what it was, how you approached it, and what you left behind. No CV required at this stage. Applications without this will not be reviewed.
Unit 6 Victoria Street, SW1E 5ND, London

Restaurant • 51-250 Employees
Hiring on JOB TODAY since October, 2025
At Bread&Truffle, we bring a slice of Italy to London. From our freshly baked focaccias to our creamy coffees, everything we do is rooted in authentic Italian tradition and crafted with care. We believe in simple, high-quality ingredients,



Post a job and hire