Receptionist

Office & Admin

3 June 2024663 views

Job Summary:
The Counter Soho is a look out for experienced Receptionists to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere and supporting GM with admin tasks.
If you have excellent communication skills and a passion for hospitality, we’d love to hear from you.

Key Responsibilities
  • Warmly greet guests upon arrival with a friendly and professional demeanour.
  • Manage reservations and seating arrangements to ensure efficient table turnover and guest satisfaction.
  • Escort guests to their tables and present menus.
  • Handle phone calls and online reservations promptly and accurately.
  • Confirm reservations and manage any changes or cancellations.
  • Maintain an organised reservation system.
  • Provide guests with information about the menu, specials, and restaurant services.
  • Address guest inquiries and resolve any issues or complaints promptly and courteously.
  • Assist with coat check and other guest services as needed.
  • Respond to the reviews and complaints
  • Maintain a clean and organized reception area.
  • Manage waitlists during busy periods and communicate wait times to guests.
  • Coordinate with the waitstaff and management to ensure smooth service flow.
  • Liaise with kitchen and serving staff to manage seating and guest flow.
  • Relay any special guest requests or dietary requirements to the appropriate team members.
  • Keep the management informed of any guest feedback or issues.


Qualifications:
  • At least 3 years previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting.
  • Excellent verbal and written communication skills.
  • Strong organisational and multitasking abilities.
  • Friendly, approachable, and professional demeanour.
  • Ability to handle high-pressure situations and remain calm under stress.
  • Proficiency with reservation software and basic computer skills.
  • Flexibility to work evenings, weekends, and holidays.
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Starting time
    Immediate start!

pin icon15 Kingly Street, Carnaby, W1B 5PS, London

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ReceptionistLondon

Hospitality management company • 11-50 Employees

Hiring on JOB TODAY since April, 2024

We are looking for consumer businesses providing rewarding social experiences and interactions and focusing on personal well-being and feel good factor. We believe in the importance of the optimum retail footprint to build the community

Daria  Belkovskaia avatar icon
Daria BelkovskaiaActive 7 minutes ago

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