Social Housing Assessment And Lettings Officer
16 days ago
Wembley
Social Housing Assessment and Lettings Officer\n\nPay: £21.41 PAYE / £28.19 Umbrella\nJob Type: Temporary (until March 2027)\nLocation: WembleyOverview\n\nWe are seeking 3 experienced officers to support a social housing team with project-based work. This role will focus on housing assessments, lettings administration, and delivering a high-quality service to applicants. While housing knowledge is not essential, strong communication, organisation, and IT skills are key.\n\nDay-to-Day Responsibilities\n\nAssess housing applications in line with relevant housing legislation, including verifying information through enquiries and home visits\nRegister and manage new and existing housing applicants, ensuring records are accurate and up to date\nPrioritise applicants and allocate appropriate banding in line with allocations policies\nPrepare and issue decision letters, clearly outlining outcomes and review rights\nSupport the administration of a choice-based lettings system, including advertising properties and managing bids\nMake nominations and allocations to available social housing, ensuring minimal void periods\nProvide clear advice to applicants regarding offers and implications of refusals\nLiaise with internal teams and external agencies to manage tenancy changes, transfers, and related processes\nHandle enquiries, complaints, and correspondence from customers and stakeholders, including legal representatives\nIdentify and escalate cases of fraud or misrepresentation\nMaintain and update housing systems (e.g. databases and case management systems), ensuring accuracy and performance tracking\nUndertake project work aligned to service priorities, including housing initiatives and research\nDeliver a customer-focused service via telephone, email, and face-to-face contact as requiredRequired Skills & Experience\n\nExperience working within housing or local authority based roles\nStrong written and verbal communication skills\nAbility to plan, prioritise, and manage a busy caseload to tight deadlines\nExcellent IT skills, including word processing, spreadsheets, databases, and email communication\nExperience delivering customer-focused services and providing advice to a range of stakeholders\nAbility to investigate, analyse information, and make sound decisions\nConfident in handling sensitive cases and resolving issues effectively\nStrong attention to detail and organisational skillsAdditional Information\n\nStandard DBS requiredTo apply for the Social Housing Assessment and Lettings Officer position, please submit your CV detailing your relevant experience