General Manager
1 month ago
£30000–£40000 yearly
Full-time
London
General Manager – The Wooden Cross, Crouch End We are looking for an experienced, hands-on General Manager to lead the team, drive standards, build sales and help shape the next phase of The Wooden Cross. This is a great opportunity for someone who understands proper pubs, knows how to run a tight operation, and can bring energy, structure and personality to a venue with real potential. The Role As General Manager, you will be responsible for the day-to-day running of The Wooden Cross. You will lead the team, manage service standards, control costs, grow sales and help create a welcoming pub that becomes a key part of the local community. The ideal candidate will be confident running a busy wet-led pub, have strong cellar and stock control experience, and be comfortable managing sport, events, social media, staff development and local marketing. Key Responsibilities Operations • Oversee the daily operation of the pub., • Maintain high standards of service, cleanliness and presentation., • Ensure the pub is opened, closed and run safely and professionally., • Manage tills, and daily reporting., • Keep all compliance, licensing, health and safety, fire safety and food safety standards up to date., • Take ownership of the cellar, beer quality and stock management. Team Management • Recruit, train, manage and motivate the bar team., • Build a positive and professional working culture., • Create and manage rotas in line with wage targets., • Hold staff accountable for standards, service and performance., • Support supervisors and develop future leaders within the team. Sales & Events • Help grow weekly turnover through local marketing, events and community engagement., • Promote sports fixtures, pub events, DJ nights, quizzes, live entertainment and seasonal campaigns., • Work with the business owner to develop the pub’s identity, drinks range and customer offer., • Build relationships with local residents, clubs, groups and businesses., • Help manage and grow the pub’s social media presence. Financial Control • Work to agreed sales, wage and GP targets., • Control stock, wastage and ordering., • Complete regular stocktakes and investigate variances., • Manage supplier deliveries and invoices., • Focus on driving profit while maintaining value and quality for customers. Customer Experience • Create a warm, friendly and consistent customer experience., • Deal professionally with complaints, feedback and difficult situations., • Build regular trade and make the pub feel like a proper local., • Lead by example on the floor during key trading sessions. What We’re Looking For The successful candidate will have: • Previous experience as a General Manager, Assistant Manager or strong Deputy Manager in a pub or bar environment., • Strong wet-led pub experience., • Good knowledge of draught beer, cellar management and stock control., • Experience managing teams, rotas and wage costs., • Confidence with licensing, compliance and health and safety., • A hands-on leadership style., • Strong communication skills., • Good commercial awareness., • The ability to bring ideas, energy and structure to the business., • Experience with sports pubs, events, DJs or community pubs would be an advantage. The Right Person You will be organised, reliable and commercially minded, but also personable and present on the floor. We want someone who can take ownership of the venue, build a strong team and help turn The Wooden Cross into one of Crouch End’s best local pubs. This role would suit someone who wants more than just a management job — someone who wants to be part of building something properly. Salary & Benefits • Competitive salary, depending on experience., • Performance-related bonus structure to be discussed., • Opportunity to shape the relaunch and future direction of the pub., • Support from an experienced independent pub operator., • Scope to grow with the business as the company develops. How to Apply Please send your CV and a short message explaining why you would be a good fit for The Wooden Cross.
