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2nd Line IT Support Engineer (MSP) Canterbury, Kent £28,000 – £32,000 (depending on experience) • Are you currently working in an MSP and ready to take the next step in your IT support career?, • Do you enjoy troubleshooting technical issues and seeing problems through to resolution rather than simply passing tickets on?, • Would you like a role where you can continue developing your technical skills across servers, networking, and cloud technologies? If so, this could be an excellent opportunity. We are recruiting for a 2nd Line IT Support Engineer to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have previous experience working within a Managed Service Provider (MSP) and a full UK driving licence. The Role As a 2nd Line IT Support Engineer, you will join a small but highly skilled technical team supporting around 100 clients across commercial and education sectors. This is a varied, hands-on position where no two days are the same. You will be working across multiple client environments, supporting everything from desktops and servers to networking infrastructure and cloud platforms. You will be responsible for diagnosing and resolving technical issues, supporting end users, and assisting with IT projects and system upgrades. The role combines both remote support and on-site support, ensuring clients receive a responsive and high-quality service. This position is ideal for someone who enjoys working in a fast-paced MSP environment and takes ownership of technical issues from initial investigation through to resolution. Development Opportunity This role offers excellent exposure to project work and higher-level technical issues, making it ideal for someone who wants to continue developing their technical skills. You will work alongside experienced senior engineers and gain exposure across server infrastructure, networking, Microsoft 365, and cloud environments, with opportunities to develop towards 3rd Line or specialist technical roles over time. Key Responsibilities Your day-to-day responsibilities will include: • Delivering 1st and 2nd line technical support to a wide range of clients, • Installing, configuring, and testing hardware, software, and networking equipment, • Diagnosing and resolving hardware, software, and network issues, • Monitoring system performance and carrying out preventative maintenance, • Supporting printers, cabling, and peripheral equipment, • Updating the helpdesk system with accurate fault logs and documentation, • Liaising with third-party suppliers and external contractors when required What We Are Looking For To succeed in this role you will need strong technical knowledge, excellent communication skills, and the ability to manage multiple issues in a busy MSP environment. Essential skills and experience • Previous experience working within a Managed Service Provider (MSP) – ideally 2+ years, • Strong knowledge of Windows client and server operating systems, • Hands-on experience with Microsoft 365 administration and ideally Azure, • Good understanding of LAN/WAN networking and wireless technologies, • Strong troubleshooting and diagnostic skills, • Excellent communication skills and the ability to build relationships with clients Desirable • Microsoft certifications such as MCSA or Azure Fundamentals, • Educated to A-Level or above The Details Salary: £28,000 – £32,000 (depending on experience) Hours: Monday to Friday, 8:00am – 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours support team, there may occasionally be situations where emergency support is required outside normal working hours to minimise client downtime. Why Apply? This is an excellent opportunity to join an established and growing Managed Service Provider where you will gain exposure to a wide range of technologies and client environments. You will work alongside experienced engineers, develop your skills across on-premise infrastructure, networking, and cloud platforms, and continue building your career in IT support. Apply Now If you are an experienced 2nd Line IT Support Engineer based near Canterbury, with MSP experience and a full UK driving licence, we would be very interested in hearing from you. Apply today to take the next step in your IT support career.

Overview of team purpose The Technology and Data department ensures that London & Partners maintains a secure, scalable and resilient, technological ecosystem that underpins the organisation's strategic goals and daily operations. We promote the effective use of technology and data, fostering collaboration to drive innovation, enhance internal processes and support, informed decision making across the organisation. Purpose of the role The Associate Technical Business Analyst supports the growth of London's economy by helping London & Partners become a best-in-class organisation for technology, data, and knowledge management. This role plays a key part in ensuring the organisation's technological ecosystem meets high standards of service for both internal teams and external clients. The analyst focuses on ensuring the reliability and security of technology solutions through effective requirements gathering process analysis and collaboration across the business. • Engage with stakeholders to understand key business processes and support the organisation in leveraging technology effectively., • Assist in gathering and validating requirements, translating them into precise technical specifications to enhance or develop systems and applications., • Coordinate and support User Acceptance Testing (UAT) by developing test scenarios and working with stakeholders to validate that solutions meet business requirements., • Ensure any defects identified during testing are documented and addressed before deployment., • Support the maintenance of data integrity and security for systems and applications by following appropriate policies and procedures., • Help ensure that proposed business solutions align with London & Partners' strategic objectives and technology roadmap., • Support the project lifecycle to ensure business requirements are successfully delivered., • A focused and collaborative mindset to working across teams and contributing to cross-functional initiatives., • A positive, service-oriented mindset to stakeholder engagement with a commitment to high-quality outcomes., • Experience in building trusted relationships and managing expectations with business users at all levels. • Confidence in communication, with the ability to translate technical concepts into clear language for non-technical audiences., • A proven ability to adapt effectively to shifting priorities and changing needs in a fast paced environment., • A proactive approach to supporting colleagues across the Technology and Digital teams during periods of high demand. Skills & Competencies • Experience in process mapping, business requirements gathering, and developing user stories., • Ability to produce clear, high-quality documentation to support system and process improvements., • Knowledge of supporting UAT and validating solutions using tools like Azure DevOps, Jira, or similar test management tools., • Familiarity with Microsoft environments, including SharePoint, Teams, and Office 365, • Understanding of data governance principles and system integration tools. • Basic exposure to data visualisation tools such as Power BI, • Basic exposure to SQL and/or SOQL, • Understanding of both Waterfall and Agile project environments, • ? 30 Days Annual Leave: Generous paid time off to rest, recharge, and enjoy life outside of work., • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

2nd Line IT Support Engineer (MSP) Canterbury, Kent £28,000 – £32,000 (depending on experience) Are you currently working in an MSP and ready to take the next step in your IT support career? Do you enjoy troubleshooting technical issues and seeing problems through to resolution rather than simply passing tickets on? Would you like a role where you can continue developing your technical skills across servers, networking, and cloud technologies? If so, this could be an excellent opportunity. We are recruiting for a 2nd Line IT Support Engineer to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have previous experience working within a Managed Service Provider (MSP) and a full UK driving licence. The Role As a 2nd Line IT Support Engineer, you will join a small but highly skilled technical team supporting around 100 clients across commercial and education sectors. This is a varied, hands-on position where no two days are the same. You will be working across multiple client environments, supporting everything from desktops and servers to networking infrastructure and cloud platforms. You will be responsible for diagnosing and resolving technical issues, supporting end users, and assisting with IT projects and system upgrades. The role combines both remote support and on-site support, ensuring clients receive a responsive and high-quality service. This position is ideal for someone who enjoys working in a fast-paced MSP environment and takes ownership of technical issues from initial investigation through to resolution. Development Opportunity This role offers excellent exposure to project work and higher-level technical issues, making it ideal for someone who wants to continue developing their technical skills. You will work alongside experienced senior engineers and gain exposure across server infrastructure, networking, Microsoft 365, and cloud environments, with opportunities to develop towards 3rd Line or specialist technical roles over time. Key Responsibilities Your day-to-day responsibilities will include: • Delivering 1st and 2nd line technical support to a wide range of clients, • Installing, configuring, and testing hardware, software, and networking equipment, • Diagnosing and resolving hardware, software, and network issues, • Monitoring system performance and carrying out preventative maintenance, • Supporting printers, cabling, and peripheral equipment, • Updating the helpdesk system with accurate fault logs and documentation, • Liaising with third-party suppliers and external contractors when required, • Supporting client IT projects, upgrades, and deployments This role offers a strong mix of independent problem solving and collaborative teamwork within a supportive technical environment. What We Are Looking For To succeed in this role you will need strong technical knowledge, excellent communication skills, and the ability to manage multiple issues in a busy MSP environment. Essential skills and experience • Previous experience working within a Managed Service Provider (MSP) – ideally 2+ years, • Strong knowledge of Windows client and server operating systems, • Hands-on experience with Microsoft 365 administration and ideally Azure, • Good understanding of LAN/WAN networking and wireless technologies, • Strong troubleshooting and diagnostic skills, • Excellent communication skills and the ability to build relationships with clients Desirable • Microsoft certifications such as MCSA or Azure Fundamentals, • Educated to A-Level or above, • Ability to pass an enhanced DBS check A full UK driving licence is essential due to occasional client site visits. The Details Salary: £28,000 – £32,000 (depending on experience) Hours: Monday to Friday, 8:00am – 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours support team, there may occasionally be situations where emergency support is required outside normal working hours to minimise client downtime. Why Apply? This is an excellent opportunity to join an established and growing Managed Service Provider where you will gain exposure to a wide range of technologies and client environments. You will work alongside experienced engineers, develop your skills across on-premise infrastructure, networking, and cloud platforms, and continue building your career in IT support. Apply Now If you are an experienced 2nd Line IT Support Engineer based near Canterbury, with MSP experience and a full UK driving licence, we would be very interested in hearing from you. Apply today to take the next step in your IT support career

Please note this is a training programme with career placement and fees apply* If you are looking to progress a career in computer programming or web development, then this training and placement programme is made for you? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. All you need is a desire to work hard and invest some time and money in yourself to build the foundations for a new career. We help you start your career journey in programming by firstly ensuring you have the necessary industry recognised certifications and skills required to build a career. We ensure you market yourself properly through a structured career driven cv and LinkedIn profile highlighting your skills, any experience, and relevant transferable skills from other roles. Finally, our tutors will help you create a credible portfolio to demonstrate your skills and abilities to potential new employers. We have many years of experience in helping graduates find their first roles in top UK companies and organisations who need to employ entry-level qualified programming staff that can hit the ground running with up-to-date skills gained from this programme. The programme is specifically designed for individuals with none or limited experience but a real desire to start a career. Therefore, please do not apply if you are already an experienced programmer. Whether you are working full-time, part-time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in as little as a few weeks or a few months (see steps 1 to 4 below). Study timings are approximate and assume you can study for a minimum 5 hours per week. *Training times will be reduced if you are able to invest more time each week. Stage 1 – Learn HTML and CSS (*up to 12 weeks) The first step is completing a selection of professional and industry-recognised courses. We have carefully selected these courses to give you the most out of both your learning and employment journey. • HTML Essentials (*up to 6 weeks), • CSS Essentials (*up to weeks) Training is delivered through multimedia rich video tutorials, presentations and quizzes using an online portal enabling you to study online from anywhere you choose. You will also be assigned an expert tutor and a support mentor who will work with you 1-2-1 or in group sessions to provide additional training and support. Once the HTML & CSS courses are complete, your trainer will move you forward to the next stage. Stage 2 – Additional Online Training (*up to 12 weeks) The second step includes a selection of more advanced courses to get you up to speed for what is required and relevant for many entry level programming roles and help you get a step ahead. • Learn the Command Line (*1.5 weeks), • Learn Git & GitHub (*1.5 weeks), • Learn JavaScript (*1.5 weeks), • Learn Python 3 (*1.5 weeks) JavaScript forms the foundation of almost everything you see on the Internet. Therefore, this is an essential addition language in building your programming and development foundation. Python is a highly versatile programming language and due to its relatively “easy to understand” commands now one of the most common programming languages used. You can use it for both small and complex tasks, and it is used across many different industries broadening your scope of opportunity. Step 3 - Building a Portfolio Website Project (1 week) Your tutor will provide you with some exercises and guidelines to help you build your own personalised portfolio. Having a strong portfolio to which demonstrates and showcases your range of skills and ability is essential within a programming career. In addition, we will now provide additional Study Courses for your continued development and broadening of your skills. Completion of these course is voluntary but recommended. • AWS Certified Cloud Practitioner, • Microsoft Certified: Azure Administrator Associate Step 4 – Entry Level Coding placement (£25K - £40k) We will now work with you to help you secure your first role in a role utilising your new skills in a coding, programming, or web development role. Entry level roles typically start between £25K - £40k dependant on any prior knowledge or experience you may have. There are many entry level roles where your newly learned skills can be applied meaning a vast array of opportunities are now available to you. Examples of some of these are listed below: - • Junior Developer, • Website Support Developer, • Junior Web Developer, • Content Editor, • Wordpress Developer, • Junior Software Developer, • Junior Front or Back End Development, • Development Support We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) to ensure we provide the highest levels of training. We also have a 4.9 Trustpilot rating and numerous testimonials available on our website. Our money back Job Guarantee Due to our success and confidence in the results we deliver, and the skills shortage for entry-level coding staff we guarantee you will secure a job upon completion of your study programme, or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Qualification for this programme? To ensure we maintain a high level of support for our candidates, we limit spaces to this programme. Apply before the deadline and one of our consultants will speak with you to check your eligibility for the programme

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