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We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Child Protection Adviser - Child Protection Location: Ealing (UK) Salary: £To be confirmed Hourly - Ongoing Full-time role Step into a pivotal role as a Child Protection Adviser in vibrant Ealing, where you will provide vital safeguarding advice and multi-agency collaboration to ensure the welfare of children within Children's Services. Embrace a fulfilling full-time position with an ongoing commitment to improving the standard of child protection practice. Although the hourly rate is yet to be confirmed, the value of this position goes beyond monetary compensation, with plenty of unique perks offered to smooth the journey. Perks and benefits: • Flexibility and freedom are hallmarks of locum work, offering you the ability to maintain work-life balance that suits your lifestyle. Enjoy the autonomy of managing your schedule while making a significant impact., • Training and professional development opportunities are abundant, ensuring your skills remain razor-sharp and abreast of the latest in safeguarding practices., • Experience the welcoming and vibrant community atmosphere of Ealing, known for its diverse culture and excellent amenities, providing a fantastic backdrop for both professional and personal life., • Gain exposure to a wide variety of cases, enhancing your experience and expanding your expertise in child protection across different scenarios. What you will do: • Provide independent, consistent child protection services, advising and consulting on safeguarding matters., • Chair and manage child protection conferences and complex strategy meetings regarding allegations against professionals/carers., • Offer child protection advice and consultations to key multi-agency partners., • Contribute to the continuing development of Children’s Services within an equalities framework., • Work with key multi-agency networks to enhance safeguarding practices., • Support the quality assurance functions within the service., • Promote effective multi-agency participation ensuring improved outcomes for children., • Ensure equal opportunity policies are implemented in service delivery and employment. Ealing is not just a workplace but a lively home to a diverse community, boasting fantastic transport links, abundant parks, and a rich cultural scene. It offers a rich tapestry of opportunities to unwind and find inspiration amidst a thriving environment, making it an incredible place to live and work. Join us and be part of a community dedicated to safeguarding its future generations. Working with Sanctuary Personnel: Sanctuary Personnel is a trusted and award-winning agency for roles. With an ‘Excellent’ rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience.

We are now recruiting for Automation Maintenance Technician at our Jubilee Mail Centre, Hounslow, TW4 5XX site. In this role your potential earning will be over £58,000 per annum. Salary: £53,195 per annum, plus night shift allowance, 22.5 days annual leave with bank holidays and a defined contribution pension scheme. A weekend supplement for Saturday (£53.14 per attendance) and Sunday (£106.28 per attendance) shift attendance is applicable. The successful candidate will be required to follow the Jubilee Mail Centre shift rotation system, as outlined below with some degree of voluntary flexibility to meet our 24/7 operational needs on occasion, including voluntary overtime coverage and occasional shift pattern flexibility. The role will cover early, late and night shifts. The role will cover early 06:30 - 14:55, late 14:00 - 22.30 and night 21.00 - 07:35 shifts over a 5 week shift pattern. Weekend working will also form part of the rota. Royal Mail is engaged in one of the biggest technological changes in its history, transitioning to a predominantly mechanised parcel sortation process. It’s a very exciting time to join us! To facilitate this change, a huge organisation wide investment in new parcel processing technology is in progress, with the necessary associated investment in engineering. You’ll have a unique opportunity to be a part of this exciting programme, creating a delivery service provider for the future and able to meet customer demand in the emerging “e-commerce” society. A significant opportunity for anyone wishing to further their careers through dedicated commitment. The Role Shift attendance equates to 40.00 hours per week - Full time. Responsible for ensuring availability and performance of automation assets through completion of effective maintenance procedures. Key aspects of the role include: • Perform maintenance tasks, including preventative, predictive and corrective maintenance, • Performing continuous improvement activities, • Provide effective and efficient support to the Engineering Manager, Maintenance Team Leader and Engineering Team Coaches, completion of end of shift reports, fault logging and data entry, • Identify the root cause of automation breakdowns and prioritize corrective actions to meet operational processing requirements, • Monitor equipment performance and improve automation outputs in collaboration with operational stakeholders, • Identifying and working on Continuous Improvement projects, conception to implementation ownership, for machinery in the Hub/ Mail Centre, • Ability to work on own initiative and as part of a team to achieve common goals About you As an experienced multi-skilled engineer you’ll be qualified in electrical and mechanical engineering (minimum ONC Electrical Engineering / NVQ Level 3 – or equivalent). Understanding Health & Safety legislation, you’ll have first-hand experience of maintaining automation equipment with a flexible approach and the ability to communicate complex issues effectively. You are required to have a full UK driving licence as on occasion you may be asked to travel to other sites. What happens next? After initial application, any shortlisted candidates will be required to attend an interview, incorporating practical and verbal assessments. You’ll also be asked to supply proof any quoted formal qualifications at this interview. About Us Five centuries in business has made Royal Mail more than a household name. We connect companies, customers, and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 29 million addresses across the UK. Our market is changing, but as one of the UK's leading companies we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible, and efficient and are employing our strong brand and a range of new products and services to achieve this. Any applicant will be expected to fully embrace RM core values and actively contribute to its positive culture. Job reference number 332132 Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. For more information on Royal Mail Group and our values please click here:

We are now recruiting for Automation Maintenance Technician at our Jubilee Mail Centre, Hounslow, TW4 5XX site. In this role your potential earning will be over £58,000 per annum. Salary: £53,195 per annum, plus night shift allowance, 22.5 days annual leave with bank holidays and a defined contribution pension scheme. A weekend supplement for Saturday (£53.14 per attendance) and Sunday (£106.28 per attendance) shift attendance is applicable. The successful candidate will be required to follow the Jubilee Mail Centre shift rotation system, as outlined below with some degree of voluntary flexibility to meet our 24/7 operational needs on occasion, including voluntary overtime coverage and occasional shift pattern flexibility. The role will cover early, late and night shifts. The role will cover early 06:30 - 14:55, late 14:00 - 22.30 and night 21.00 - 07:35 shifts over a 5 week shift pattern. Weekend working will also form part of the rota. Royal Mail is engaged in one of the biggest technological changes in its history, transitioning to a predominantly mechanised parcel sortation process. It’s a very exciting time to join us! To facilitate this change, a huge organisation wide investment in new parcel processing technology is in progress, with the necessary associated investment in engineering. You’ll have a unique opportunity to be a part of this exciting programme, creating a delivery service provider for the future and able to meet customer demand in the emerging “e-commerce” society. A significant opportunity for anyone wishing to further their careers through dedicated commitment. The Role Shift attendance equates to 40.00 hours per week - Full time. Responsible for ensuring availability and performance of automation assets through completion of effective maintenance procedures. Key aspects of the role include: • Perform maintenance tasks, including preventative, predictive and corrective maintenance, • Performing continuous improvement activities, • Provide effective and efficient support to the Engineering Manager, Maintenance Team Leader and Engineering Team Coaches, completion of end of shift reports, fault logging and data entry, • Identify the root cause of automation breakdowns and prioritize corrective actions to meet operational processing requirements, • Monitor equipment performance and improve automation outputs in collaboration with operational stakeholders, • Identifying and working on Continuous Improvement projects, conception to implementation ownership, for machinery in the Hub/ Mail Centre, • Ability to work on own initiative and as part of a team to achieve common goals About you As an experienced multi-skilled engineer you’ll be qualified in electrical and mechanical engineering (minimum ONC Electrical Engineering / NVQ Level 3 – or equivalent). Understanding Health & Safety legislation, you’ll have first-hand experience of maintaining automation equipment with a flexible approach and the ability to communicate complex issues effectively. You are required to have a full UK driving licence as on occasion you may be asked to travel to other sites. What happens next? After initial application, any shortlisted candidates will be required to attend an interview, incorporating practical and verbal assessments. You’ll also be asked to supply proof any quoted formal qualifications at this interview. About Us Five centuries in business has made Royal Mail more than a household name. We connect companies, customers, and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 29 million addresses across the UK. Our market is changing, but as one of the UK's leading companies we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible, and efficient and are employing our strong brand and a range of new products and services to achieve this. Any applicant will be expected to fully embrace RM core values and actively contribute to its positive culture. Job reference number 332132 Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. For more information on Royal Mail Group and our values please click here:

We are now recruiting for Automation Maintenance Technician at our Jubilee Mail Centre, Hounslow, TW4 5XX site. In this role your potential earning will be over £58,000 per annum. Salary: £53,195 per annum, plus night shift allowance, 22.5 days annual leave with bank holidays and a defined contribution pension scheme. A weekend supplement for Saturday (£53.14 per attendance) and Sunday (£106.28 per attendance) shift attendance is applicable. The successful candidate will be required to follow the Jubilee Mail Centre shift rotation system, as outlined below with some degree of voluntary flexibility to meet our 24/7 operational needs on occasion, including voluntary overtime coverage and occasional shift pattern flexibility. The role will cover early, late and night shifts. The role will cover early 06:30 - 14:55, late 14:00 - 22.30 and night 21.00 - 07:35 shifts over a 5 week shift pattern. Weekend working will also form part of the rota. Royal Mail is engaged in one of the biggest technological changes in its history, transitioning to a predominantly mechanised parcel sortation process. It’s a very exciting time to join us! To facilitate this change, a huge organisation wide investment in new parcel processing technology is in progress, with the necessary associated investment in engineering. You’ll have a unique opportunity to be a part of this exciting programme, creating a delivery service provider for the future and able to meet customer demand in the emerging “e-commerce” society. A significant opportunity for anyone wishing to further their careers through dedicated commitment. The Role Shift attendance equates to 40.00 hours per week - Full time. Responsible for ensuring availability and performance of automation assets through completion of effective maintenance procedures. Key aspects of the role include: • Perform maintenance tasks, including preventative, predictive and corrective maintenance, • Performing continuous improvement activities, • Provide effective and efficient support to the Engineering Manager, Maintenance Team Leader and Engineering Team Coaches, completion of end of shift reports, fault logging and data entry, • Identify the root cause of automation breakdowns and prioritize corrective actions to meet operational processing requirements, • Monitor equipment performance and improve automation outputs in collaboration with operational stakeholders, • Identifying and working on Continuous Improvement projects, conception to implementation ownership, for machinery in the Hub/ Mail Centre, • Ability to work on own initiative and as part of a team to achieve common goals About you As an experienced multi-skilled engineer you’ll be qualified in electrical and mechanical engineering (minimum ONC Electrical Engineering / NVQ Level 3 – or equivalent). Understanding Health & Safety legislation, you’ll have first-hand experience of maintaining automation equipment with a flexible approach and the ability to communicate complex issues effectively. You are required to have a full UK driving licence as on occasion you may be asked to travel to other sites. What happens next? After initial application, any shortlisted candidates will be required to attend an interview, incorporating practical and verbal assessments. You’ll also be asked to supply proof any quoted formal qualifications at this interview. About Us Five centuries in business has made Royal Mail more than a household name. We connect companies, customers, and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 29 million addresses across the UK. Our market is changing, but as one of the UK's leading companies we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible, and efficient and are employing our strong brand and a range of new products and services to achieve this. Any applicant will be expected to fully embrace RM core values and actively contribute to its positive culture. Job reference number 332132 Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. For more information on Royal Mail Group and our values please click here:

We are now recruiting for Automation Maintenance Technician at our Jubilee Mail Centre, Hounslow, TW4 5XX site. In this role your potential earning will be over £58,000 per annum. Salary: £53,195 per annum, plus night shift allowance, 22.5 days annual leave with bank holidays and a defined contribution pension scheme. A weekend supplement for Saturday (£53.14 per attendance) and Sunday (£106.28 per attendance) shift attendance is applicable. The successful candidate will be required to follow the Jubilee Mail Centre shift rotation system, as outlined below with some degree of voluntary flexibility to meet our 24/7 operational needs on occasion, including voluntary overtime coverage and occasional shift pattern flexibility. The role will cover early, late and night shifts. The role will cover early 06:30 - 14:55, late 14:00 - 22.30 and night 21.00 - 07:35 shifts over a 5 week shift pattern. Weekend working will also form part of the rota. Royal Mail is engaged in one of the biggest technological changes in its history, transitioning to a predominantly mechanised parcel sortation process. It’s a very exciting time to join us! To facilitate this change, a huge organisation wide investment in new parcel processing technology is in progress, with the necessary associated investment in engineering. You’ll have a unique opportunity to be a part of this exciting programme, creating a delivery service provider for the future and able to meet customer demand in the emerging “e-commerce” society. A significant opportunity for anyone wishing to further their careers through dedicated commitment. The Role Shift attendance equates to 40.00 hours per week - Full time. Responsible for ensuring availability and performance of automation assets through completion of effective maintenance procedures. Key aspects of the role include: • Perform maintenance tasks, including preventative, predictive and corrective maintenance, • Performing continuous improvement activities, • Provide effective and efficient support to the Engineering Manager, Maintenance Team Leader and Engineering Team Coaches, completion of end of shift reports, fault logging and data entry, • Identify the root cause of automation breakdowns and prioritize corrective actions to meet operational processing requirements, • Monitor equipment performance and improve automation outputs in collaboration with operational stakeholders, • Identifying and working on Continuous Improvement projects, conception to implementation ownership, for machinery in the Hub/ Mail Centre, • Ability to work on own initiative and as part of a team to achieve common goals About you As an experienced multi-skilled engineer you’ll be qualified in electrical and mechanical engineering (minimum ONC Electrical Engineering / NVQ Level 3 – or equivalent). Understanding Health & Safety legislation, you’ll have first-hand experience of maintaining automation equipment with a flexible approach and the ability to communicate complex issues effectively. You are required to have a full UK driving licence as on occasion you may be asked to travel to other sites. What happens next? After initial application, any shortlisted candidates will be required to attend an interview, incorporating practical and verbal assessments. You’ll also be asked to supply proof any quoted formal qualifications at this interview. About Us Five centuries in business has made Royal Mail more than a household name. We connect companies, customers, and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 29 million addresses across the UK. Our market is changing, but as one of the UK's leading companies we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible, and efficient and are employing our strong brand and a range of new products and services to achieve this. Any applicant will be expected to fully embrace RM core values and actively contribute to its positive culture. Job reference number 332132 Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. For more information on Royal Mail Group and our values please click here:

Love live events? Passionate about building great relationships? If you're driven and skilled in building relationships, we want you to join us as an Account Executive in our close-knit team at Conference Badges. If you're excited by the thought of supporting world-class brands at incredible global events - from the Coronation to COP26, and from automotive launches in the UK to launching a floating city on the Red Sea - this could be your perfect role. We do this for many of the world’s best-known brands, as well as thousands of smaller ones. We're looking for somebody with the ability to figure stuff out. You don't need to be the 'complete package'. Perhaps you've not directly done everything listed below, but know and can demonstrate that you can apply yourself wholeheartedly. Perhaps you have some other great skills to bring to the table that could benefit this role... we want to hear from you. We're a founder-owned brand that has well established roots in the events industry. We believe that the name badge is a vital element of any business event. It enables attendees to identify each other, work out common ground, establish connections and build relationships that can potentially transform lives and organisations. These are the reasons why live events exist. Using QR codes or contactless technology the name badge can also be a data collector - a means of keeping track of what thousands of attendees are interested in. And the quality of the name badge, combined with the way in which it’s delivered, are central to the attendee’s first impression of the event. We love our industry. The buzz of pulling off a challenging event and seeing it unfold makes every day different and interesting. It’s also hard work, involves a lot of juggling tasks, and deadline-driven. To be successful in this role you will need to be organised, diligent and keep a positive mindset. We’re looking for a candidate who feels they share these values. Importantly, they will be likeable and able to build trust with customers by employing a consultative selling process. Here’s a taste of what we do: YOUR MISSION: • Be the friendly first point of contact for event enquiries - listening, advising, and assembling solutions to customer needs from our product mix., • Proactively identify and develop new business opportunities, including attending industry events, connecting with prospective clients and working on outbound lead generation campaigns., • Prepare engaging, detailed proposals and see them through from start to successful delivery., • Collaborate closely with our production and tech teams to ensure flawless execution., • Manage invoicing and payment tracking, keeping projects organised and on schedule., • Actively gather client feedback and champion continuous improvement across our service. Who we're looking for: You don't need to be an expert in event technology yet. But you do need to be: • Curious - keen to learn and understand customer challenges. An asker of great questions., • Resourceful - looking for genuinely useful upsell and cross-sell opportunities and sources of new leads., • A quick learner - able to pick up product knowledge and systems rapidly., • Confident enough to engage with clients and prospects Experience in B2B account management, events, print, or technology would be fantastic. But if you haven't done everything listed here and yet have demonstrated that you're skilled, disciplined and motivated in your approach, we still want to hear from you. You’ll thrive here if you: • Have exceptional communication and relationship-building skills., • Can spot opportunities to up-sell, cross-sell and secure re-bookings., • Are organised, detail-oriented, and thrive in a deadline-driven environment., • Love working closely with customers and providing outstanding service., • Look for continuous improvement in your work methods., • Are genuinely excited by tech and enjoy learning about new solutions. Why join Conference Badges? • Opportunity to work with world-leading brands on amazing, varied, and impactful events., • Experience working in an innovative, unique, company - helping make events be more effective and sustainable, • Work with and learn from highly experienced sales people, • Competitive salary based on experience. £30k to £32k p.a. basic salary, with £40k-45k OTE including performance bonuses., • Hybrid working opportunity after 6 month training period. Up to 2 days pw remote working., • 22 days annual leave in addition to bank holidays, with bonus days added in year 2, 3 and 4., • Private medical insurance after 1 year., • Company pension., • Supportive and fun team environment—your ideas will directly shape the future of the company., • Ongoing professional development opportunities and training support. Location Kingston upon Thames (we are 5 minutes walk from Kingston station). This will initially be an office-based role, with part-time home-based working after the initial onboarding period. Interested? Send your CV and tell us why you're a great fit for our team. Top tip: Contacting us with a personal message about what you find most appealing about this role and why you're a great fit will help you stand out from the one-click applications.

We're looking for a Senior Retention Manager who will own and drive our customer retention strategy and activities. This is a high-impact role for someone who thrives in a fast-paced, entrepreneurial environment and is energised by data and driving real commercial results. You'll lead our email marketing, loyalty programme and broader retention initiatives, working to deepen customer relationships, increase repeat purchase rates, and maximise lifetime value. This role requires someone who can balance strategic thinking with hands-on execution. If you're commercially minded, target-driven, and passionate about building customer loyalty through smart, creative campaigns, this role is for you. KEY RESPONSIBILITIES Retention & Loyalty Strategy • Devise the overarching customer retention strategy, working closely with internal teams, • Set and achieve ambitious retention targets (including repeat purchase rates and lifetime value) and set a robust measurement approach, • Create a detailed email strategy that outlines how this channel can drive a step change in customer retention, • Create the strategy and roadmap for our loyalty programme, • Work with our customer data tool to understand customer behaviour and identify opportunities Email Marketing • Lead the execution of the email marketing strategy, working with the Marketing Manager and content teams, • Analyse performance data to optimise campaigns, flows, and drive continuous improvement, • Implement testing, segmentation, and personalisation plans, • Oversee our marketing automation platform (Klaviyo), ensuring best practice in deliverability and compliance, • Oversee the email delivery process, driving efficiencies where appropriate, • Drive marked improvement in email performance metrics Loyalty Programme • Own the loyalty programme roadmap and business impact, • Manage programme evolution, including tiers, benefits, and exclusives, • Drive membership growth and incremental revenue, • Manage our loyalty platform, Yotpo and optimise loyalty communication across all channels Direct Mail & Physical Communications • Own the retention strategy for direct mail channel, • Plan ongoing customer journeys for this channel, • Monitor the behaviour of customers recruited through this channel Performance & Analytics • Set clear retention KPIs with senior leadership and own reporting, • Use data to uncover insights, identify trends and inform strategy, • Monitor customer behaviour to increase repeat rate and LTV, • Present regular performance updates to senior leadership, • Stay current on industry trends and best practices ABOUT YOU Requirements & Skills • 5+ years in retention marketing within ecommerce, with demonstrable results, • Data-driven—experience working with data tools to understand customer behaviour and define retention strategies, • Email marketing expertise—deep knowledge of email strategy and hands-on experience of using a marketing automation platform (Klaviyo experience highly desirable), • Loyalty experience—you have been heavily involved in the management and optimisation of a loyalty programme, • Strong commercial acumen—you understand the numbers and are comfortable reporting results and KPIs to senior leadership, • Leadership experience—you've managed and developed team members and can lead with impact, • Hands-on operator—as well as being strategic you can execute at pace and aren't afraid to get into the detail, • Excellent communicator—strong written and verbal communication skills, • Knowledge of data protection regulations (GDPR, PECR) Personal Qualities • Target-driven: You're motivated by goals and love the challenge of exceeding them, • Proactive: You don't wait to be told what to do—you see opportunities and take initiative, • Resilient: You thrive under pressure and are comfortable working in a dynamic, evolving business, • Curious: You're always learning, testing, and looking for ways to improve, • Collaborative: You work well with others and can influence across the business, • Passionate: You care about small businesses and want to help them succeed Work structure This is a full-time hybrid role, including 2-3 days in our Twickenham office. About Holly & Co We’re a young but growing entrepreneurial company looking to build our brilliantly driven and kind team. We are a B Corp and committed to our role as a business to provide an inclusive, thriving and safe environment for all our team. Our culture is one based in kindness, to not only one another but our Co’s, the wider world, and our planet. We are committed to building a company that is a force for good. We learn from others, have a big vision and move fast. ‘Fast-paced entrepreneurial environment’ is often used, but we really are! We invest in our team for the long term and want to grow as a family together. A note Diversity and inclusion are important to Holly & Co. Diversity is about embracing differences, being inclusive, creating possibilities, and growing together to improve performance and the working environment. We celebrate and embrace everyone's differences and treat every colleague with dignity and respect. We know that diverse and inclusive teams help us deliver our best work, and we love to see applications from groups who are currently underrepresented in our industry. Please let us know if you have any accessibility requirements or any other questions () APPLYING We would love to receive a cover letter to support your application, including: • Why you're interested in this role and Holly & Co, • Why you think you would be a good fit, • Your proudest retention or email marketing achievement (with some detail of what you did and the results), • How you use data day to day to monitor and drive your retention activities, please do give some examples. Closing date: Tuesday 10th March

Service Acquisition Officer Location: Richmond & Wandsworth (3 days per week onsite)Rate: £26.04 PAYE / £34.03 UMBContract:3 months - with potential extensionDirectorate: Adult Social Care - Strategic Market Management & Service Acquisition About the Role We are seeking a proactive and detail-oriented Service Acquisition Officer to join the Strategic Market Management and Service Acquisition Team-an essential function supporting Adult Social Care across Richmond and Wandsworth. In this role, you will be responsible for micro-commissioning care packages and placements with a variety of social care and transport providers, ensuring service users receive the right care, at the right time, and at the right cost. You will work collaboratively with social workers, external providers, NHS colleagues, and internal teams to secure high-quality, value-for-money services. Key Responsibilities Micro-commission straightforward care packages and placements using strength-based approaches.Select appropriate providers in line with commissioning and contractual requirements.Prioritise and optimise use of block contracts and existing contracted services.Negotiate provider costs to ensure best value (e.g., obtaining multiple quotes, using dynamic purchasing systems).Commission placements on behalf of the NHS when required.Escalate provider concerns (capacity, reliability, KPI performance) to senior managers.Engage with the social care provider market through both digital systems and traditional methods (phone/email).Maintain strong working relationships with providers to support timely, cost-effective service delivery.

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.Our ValuesWe take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.As a Trust, we are happy to talk flexible working.Job overviewWe are looking for a highly dedicated nurse to join our Liaison Psychiatry Service at Kingston Hospital in Kingston. Our team provides a comprehensive specialist service to patients in the general hospital setting including A and E. The team are yet to apply for their Psychiatric Liaison Accreditation Network (PLAN)You will be expected to work a shift system across a 24hr period seven days a week, primarily assessing patients that present with mental health problems, self-harm or as a psychiatric crisis.We have a very strong commitment to education, research and staff development. As well as promoting your own professional development, we will expect you to participate in the teaching and training of nurses and other health professionals.This is a challenging but rewarding role, offering an exciting opportunity to nurses who have strong assessment and therapeutic skills. You will need the ability to work autonomously whilst still contributing to the team as a whole. Previous experience of working in Liaison Psychiatry is desirable, although not essential. We offer excellent staff support through clinical supervision and teamworkMain duties of the job• The post holder will provide a specialist consultation liaison service to referring clinicians and clinical teams, assisting them in decision making in difficult and complex cases in order to help reduce the number of patients awaiting mental health assessment and to provide short term input including assessing and treating inpatients working intensively to support early discharge.• The post holder will promote choice and hopefulness and ensure a recovery orientated approach.• The post holder will promote and initiate any actions to safeguard vulnerable adults.• The post holder will be responsible for the full assessment of care needs of patients presenting with a wide variety of clinical conditions without direct supervision. Following this, the post-holder will be responsible for planning and referring on for appropriate follow up where necessary.• The post holder will provide a comprehensive consultation liaison service to the ED and individual inpatient areas/clinicians, particularly in assisting them develop emergency/longer term plans of care and make difficult decisions in cases where patients are exhibiting complex psychosocial needs and/or challenging behaviours.• The post holder will be required to teach other nursing and non-nursing staff, both in formal and informal settings. Teaching will also be provided to pre-registration students. Working for our organisationWe are Proud to Belong at South West London and St George’s Mental Health NHS Trust.We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.Come and join our inclusive teams and help our patients on their recovery journey.About our location:This post will be based at Kingston HospitalUnless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.Detailed job description and main responsibilities• To be responsible for carrying out robust specialist assessments ensuring discharge from the ED/ward areas is clinically sound and timely with the ability to engage challenging and/or acutely distressed patients in potentially hostile and/or antagonistic situations.• To be responsible for making clear autonomous decisions based on an analysis of complex presenting problems and judgement about available options which will include those related to the admission and discharge of patients. • To utilise a wide variety of clinical skills appropriate to the needs of individual patients and the clinical setting in which they are required to be seen.• To provide a broad range of specialist psychosocial treatments for individual patients and a specialist consultation-liaison service to referring clinicians and clinical teams, assisting them in decision making in difficult and complex cases.• To work with colleagues to develop and promote the service’s philosophy, framework of care delivery and strategic objectives, taking responsibility for specific areas of policy and strategy delivery.• To work with colleagues to develop clinical expertise and high standards of nursing practice, as defined by the Nursing and Midwifery code of professional conduct (2015).• To deliver care that is evidence based, reflecting current best practice and research.• To participate in structured clinical supervision in accordance with Trust policies and procedures and to take responsibility for the supervision of nurses and others in non mental health settings working with patients with mental health problems.• To demonstrate clinical excellence and high standards of nursing practice to other staff.• To demonstrate sound understanding of the legal and ethical issues in caring for the mentally ill. In particular, demonstrating sound understanding of the Mental Health Act (1983)/Mental Capacity Act and its use in a non mental health setting.• To provide clients and carer’s with verbal and written up to date information on the services offered by the Trust, how to express their views, complaints procedure and what they can expect from the service.• To provide an effective link between the specialist community mental health teams and general hospital services. • To provide highly specialist knowledge and expert advice to health and social care professionals providing specialist support and intervention to patients, families and carers.• To communicate clearly and sensitively in situations that are contentious and/or hostile, demonstrating a high level of interpersonal skills, self awareness and empathy in all communications.• To negotiate and problem solve in contentious and/or antagonistic situations where agreement is required or communicate clear decisions and rationale when agreement cannot be reached e.g. in situations where the Mental Health Act may be needed to be used.Person specificationExperienceEssential criteria- Demonstrable experience of post qualifying work in psychiatry, with evidence of experience at Band 6- Experience of working with people who have experienced serious ongoing mental health problems- Experience of assessing and managing crisis with those with a severe mental illness- Experience of recruitment and selection of staff- Experience of managing and monitoring budgets- Experience of working as a Clinical Supervisor- Experience of implementing and monitoring standards of care- Experience of working within a multidisciplinary team- Experience of supervising junior staff within own and/or other disciplinesDesirable criteria- Other relevant post registration experience- Audit and research experience- Experience of teaching/training in a formal or informal setting- Experience of working in a Liaison Psychiatry/ Crisis settingsTraining & QualificationsEssential criteria- RMN with current NMC registration- ENB 998 or equivalent- Evidence of continuing professional and personal developmentDesirable criteria- Educated to degree or diploma level nursing or other courses relevant to Liaison Psychiatry e.g. brief solution focussed therapy etc- RGNAt South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:- BME (Evolve) Staff Network- Christian Staff Network- DiverseAbility- Deaf Staff Network- Mental Health Staff Forum- Women's Staff Network- LGBTQIA+We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant. We provide reasonable adjustments to the interview process for any candidates with a disability.Please note:- That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received- That once you have submitted your application you agree to your application being transferred to a 3^rd party e-recruitment system- That should you not have heard from us within three weeks from the closing date your application has not successful- That priority consideration for applications may be given to at-risk NHS employees- That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process- That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles)- That we are a smoke-free Trust

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Pizza Chef An exciting opportunity has arisen for a talented Pizza Chef to join a busy, high-volume kitchen. Working with fresh, high-quality ingredients, you will play a key role in food preparation, service delivery and maintaining exceptional kitchen standards. If you’ve also worked in the following roles, we’d also like to hear from you: Sous Chef, Line Chef, Commis Chef, Kitchen Chef SALARY: £45,000 per annum / £18 per Hour + Benefits (28 Days Annual Leave, A Fully Specked Out Kitchen with the Best Equipment, Meals on Duty, Excellent Staff Facilities) LOCATION: Richmond, South-West London JOB TYPE: Full-Time, Permanent WORKING HOURS: 48 Hours per Week JOB OVERVIEW We have a fantastic new job opportunity for a Pizza Chef to join a professional and fast-paced kitchen environment. As a Pizza Chef you will be responsible for preparing and cooking high-quality pizzas using fresh ingredients, ensuring consistency, flavour and presentation at all times. Working within a high-volume kitchen, you will thrive under pressure while maintaining excellent food hygiene and safety standards. The Pizza Chef will be an enthusiastic team player with a passion for food preparation, service excellence and delivering an outstanding dining experience. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Pizza Chef include: • Food Preparation: Prepare and cook pizzas using fresh, high-quality ingredients in line with established recipes, • Kitchen Operations: Work efficiently within a high-volume, fast-paced kitchen environment, • Quality Control: Ensure consistency, taste and presentation meet required standards, • Hygiene and Safety: Maintain high standards of food hygiene, cleanliness and health and safety compliance, • Team Collaboration: Work closely with kitchen colleagues to ensure smooth service delivery, • Equipment Care: Use and maintain kitchen equipment responsibly and report any faults, • Stock Management: Monitor ingredients and support stock rotation to minimise waste CANDIDATE REQUIREMENTS • Previous experience as a Pizza Chef or in a similar kitchen role, • Proven experience of working within a high-volume and fast-paced kitchen, • A passion for food preparation and working with fresh, high-quality ingredients, • Excellent teamwork and communication skills, • A positive, enthusiastic and proactive attitude, • Strong understanding of food hygiene and health and safety standards HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14471 Full-Time, Permanent Catering Jobs, Careers and Vacancies. Find a new job and work in Richmond, South-West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Lead Mechanical Technician (LMech) Role Overview We are seeking an experienced and technically skilled Lead Mechanical Technician to oversee the safe, efficient, and compliant delivery of planned and reactive maintenance within a critical environment. This hands-on supervisory role combines leadership with active engineering responsibilities, including managing on-site mechanical operations, supervising internal technicians and specialist subcontractors, participating in a shift rota, and supporting site leadership to maintain the highest standards of safety, reliability, and technical performance. Key Responsibilities Operational Leadership Act as Deputy to the Technical Services Supervisor (TSS) when required Participate in emergency escalation procedures and provide out-of-hours technical support Ensure full compliance with Safe Systems of Work, including RAMS, LOTO, and Permit-to-Work processes Maintain required site certifications and operate as Authorised Person (AP) where appointed Promote a strong culture of safety, professionalism, and technical excellence Maintenance & Engineering Oversee and undertake routine, reactive, and emergency maintenance of mechanical and critical infrastructure systems Diagnose, rectify, and escalate mechanical faults to minimise operational impact Coordinate maintenance activities with the Helpdesk/DigiHub and liaise with end users for access Ensure all works, self-delivered or subcontracted, meet engineering standards and industry best practice Support minor projects, plant upgrades, and asset replacement programmes Team & Stakeholder Management Allocate resources effectively to meet service levels and deadlines Mentor technicians and apprentices, supporting skills development and performance Build and maintain strong working relationships with clients, engineers, and suppliers Foster a team culture focused on safety, sustainability, and continuous improvement Reporting & Compliance Provide operational updates to the Technical Services Supervisor, highlighting risks and resource needs Accurately record all maintenance activities in the CMMS Ensure compliance with statutory regulations, site procedures, and internal engineering standards Complete mandatory training and maintain technical competencies Required Qualifications & Experience Education & Training NVQ Level 3 (or equivalent) in Mechanical Engineering or related discipline Authorised Person (AP) certification desirable Experience Minimum 5 years’ hands-on mechanical maintenance experience Experience in a critical or high-reliability environment highly desirable Technical & Systems Knowledge Strong fault-finding and diagnostic skills across mechanical systems Sound knowledge of engineering standards, statutory compliance, and industry best practice Competent in Microsoft Office and CMMS platforms Professional Attributes Self-motivated with the ability to manage competing priorities in a fast-paced environment Excellent communication and interpersonal skills Strong commitment to health & safety, operational excellence, and continuous professional development This role offers an excellent opportunity for a skilled mechanical professional to take a leadership position within a critical environment, combining technical challenge, responsibility, and long-term career development.