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Company Description BLACKLINE is an exclusive private membership platform designed to provide an exceptional experience in aesthetics, wellness, fitness, and personal care across London. We pride ourselves on a meticulously curated network of top-tier operators to meet members' high standards. With a focus on personalized attention, BLACKLINE offers a seamless and bespoke experience. Membership is granted selectively, catering to individuals who value excellence and exclusivity. 🧠 Technical Co-Founder / CTO — BLACKLINE Overview BLACKLINE is a private, invite-only membership across London focused on health, beauty, and personal care. We are building a concierge layer powered by AI — designed to handle booking, coordination, and member preferences across messaging and voice, with the standard and discretion expected of a private members’ network. This is not a typical startup role. We are building infrastructure for experience, not a product for scale. ⸻ What You’ll Build You will architect and ship the BLACKLINE Concierge Agent, operating across: 1. WhatsApp (Primary Interface) • Natural conversation handling (LLM-driven), • Booking coordination with providers, • Memory of member preferences, • Context-aware responses (time, location, history) 2. Voice (Phone Concierge) • Real-time conversational agent, • Natural, human-like voice (e.g. ElevenLabs or equivalent), • Call handling (inbound + outbound), • Seamless escalation to human when required 3. Backend Intelligence Layer • User profiles + preference memory, • Provider availability + scheduling logic, • Workflow orchestration (requests → bookings → confirmations), • CRM integration ⸻ Core Responsibilities • Design and build the end-to-end AI concierge system, • Select and integrate LLMs, voice models, and orchestration frameworks, • Build WhatsApp automation (e.g. via Twilio, Meta APIs, or equivalent), • Implement real-time voice pipeline (speech-to-text → reasoning → text-to-speech), • Ensure low latency and high reliability, • Maintain strict data privacy and security standards, • Define architecture that scales without degrading experience ⸻ Technical Requirements You should have strong hands-on experience in: AI / LLM Systems • Prompt engineering + agent design, • Tool use / function calling, • Memory systems (vector DBs, session memory), • Multi-step workflow orchestration Voice Systems • Real-time speech pipelines (STT / TTS), • Latency optimisation for conversational flow, • Experience with providers like ElevenLabs or similar Messaging Infrastructure • WhatsApp API integrations, • Event-driven systems, • Webhooks and async processing Backend Engineering • Node.js / Python (preferred), • API design, • Database design (relational + vector), • Cloud infrastructure (AWS / GCP) ⸻ What We Care About (More Than Stack) • You ship fast — not just design systems, • You understand user experience in conversation, not just code, • You can balance automation vs human touch, • You care about detail, tone, and discretion This is not: • a chatbot, • a support tool, • a generic AI assistant It must feel like: 👉 a private concierge that already knows the member ⸻ Nice to Have • Experience building AI agents in production, • Experience with booking / scheduling systems, • Familiarity with CRM tools (HubSpot, custom pipelines), • Background in high-end consumer or service experiences ⸻ Stage & Commitment • Early-stage / pre-scale, • Building MVP → live concierge → refined system, • Equity-based co-founder role, • London-based preferred (not mandatory) ⸻ What Success Looks Like • A member can message or call BLACKLINE, • Make a request in natural language, • Have it handled seamlessly end-to-end No friction. No repetition. No drop in standard. ⸻ Why This Matters Most AI products optimise for efficiency. We’re optimising for: • trust, • consistency, • experience If you get this right, you’re not building a feature — • you’re building the operating system of the brand.

Salesforce Service Cloud Consultant London, Outside IR35, 6-month Contract, £250-275 Day Rate This is a hands-on contract opportunity for a Salesforce Service Cloud Specialist who lives and breathes call/contact centres and Service Cloud. You will join a busy in-house Salesforce team at a critical delivery point, helping them achieve more in a compressed timeframe by removing manual effort and driving smarter automation across customer service operations. The Company They are a well-established organisation with a large, high-volume customer service function and a complex Salesforce landscape. Salesforce sits at the heart of how customer interactions are managed, with strong demand from customer service teams to improve speed, quality and agent experience. The internal Salesforce team is growing to meet increasing demand and deliver tangible outcomes ahead of a key business period later in the year. The Role and Deliverables • Own and deliver specific Service Cloud projects focused on contact centre efficiency and automation, • Design and implement flow-based automation to remove manual agent tasks and reduce after-call work, • Build and refine prompts using Einstein for Service or Agentforce for Service to support agents in real time, • Automate actions and data capture from call transcripts and CTI interactions, • Work closely with the Salesforce Product Owner and senior customer service stakeholders to translate operational needs into scalable solutions, • Support integrations with external booking and customer systems, ensuring Salesforce accurately reflects completed actions Your Skills & Experience • Deep, hands-on experience with Salesforce Service Cloud in a contact centre environment, • Strong capability building prompts in Einstein for Service or Agentforce for Service, • Confident using Salesforce Flows with a click-not-code mindset, • Practical knowledge of CTI, call handling processes, and post-call automation, • Experience working with integrations to external or custom customer systems, • Service Cloud certification or equivalent practical expertise How to Apply If you are a Service Cloud expert who enjoys solving real contact centre problems through smart automation, apply now to find out more about this contract.

Booking Agent (Reservations / Hospitality / Events). They are seeking a Booking Agent to join their team. Booking Agent Responsibilities:.

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Apprentice Business Travel Agent (Onsite) Full time, office based in Hull This entry level position is responsible for completing all incoming tasks as assigned. The Consultant will be trained to work in multiple GDSs and processes requests based on industry, client and BCD Travel rules and procedures. As an Apprentice Business Travel Agent, you will • Assist clients in creating itineraries and booking travel arrangements to meet their requirements, • Identify and learn how to use the appropriate BCD Travel tools and systems to complete requests, • Learn and enhance knowledge of the various travel industries supported (air, car, hotel, etc.), • Completes assigned tasks with a minimum of errors, • GCSE Maths and English grades 4 or above (C or above) is preferred, but not essential, • Work experience in a Customer service environment working as part of a Team is preferred, • Strong working knowledge of the Internet andMicrosoft Office applications, • Understand the on-line booking process and have a good knowledge of the Internet. At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCDs leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit Get to know us by reading our blog and checking out our social media: Youll be offered • Flexible working hours and work-from-home or remote opportunities, • Opportunities to grow your skillset and career, • Generous vacation days so you can rest and recharge, • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools, • Travel industry professional perks and discounts Were dedicated to building a diverse, inclusive and authentic workplace. If youre excited about a role, but your experience doesnt align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at #LI-MN1

This is a full time office based role with a vibrant independent live music agency. Develop a roster of artists to play live music events at various venues across the capital. Based in Brixton our agency books artists for various branded events, across London's buzzing live music scene.

Travel support agent - Required for this luxury travel and concierge company. You will be supporting the client managers with members travel and concierge requests. Salary 28/34k, homebased, 22 days holidays, pension and health care. 9am to 5.30pm, 1 in 4 Saturdays paid as extra or the option to take a day off. Travel industry experience is a must as well as sabre knowledge. Travel support agents duties -Supporting 3 internal client managers who deal with the customer directly. Mainly dealing with travel and lifestyle requests. Luxury worldwide holidays, restaurants, Spas etc -Travel wise you will be researching and gaining quotes for luxury worldwide holidays, this could be directly from the hotel, airline, car hire company, private jet broker etc of from third party tour operators, DMCs etc -Using sabre to book flights, hotels etc. -Ticketing the flight reservations -Checking passengers in, helping with visa requests, dealing with any special requests etc Travel support agents skills required -Travel industry experience is a must in sales, operations etc -Strong sabre knowledge, experience of booking flights on sabre and ideally ticketing, but the ticketing side is not essential -Strong worldwide travel industry experience, the knowledge of tour operations, airlines, luxury hotels etc If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60615

Platinum Travel Recruitment are collaborating with a fabulous travel company that offers a range of holiday types globally to clients. Due to remarkable growth, our client is now seeking an experienced and driven Travel Consultant to join its London based team. This exciting role is ideal for a travel sales professional from a retail travel or tour operator background with sales experience seeking career progression within a supportive team with the opportunity to earn lucrative commission. Travel Consultant Duties: * Selling a wide range of destinations from the breathtaking landscapes of Iceland to the sun-kissed shores of the Bahamas. * Maintain up-to-date product, destination, and airline knowledge by attending training sessions. * Delivering high-quality sales and service support to customers. * Up selling ancillary products and services, including, Accommodation, Car hire, Transfers, Tours and excursions, Airport parking, Seat selection, baggage, and cabin upgrades. * Deliver an exceptional customer experience on every interaction. * Promote current campaigns, monthly incentives, and maintain a strong understanding of incentive programs. * Earning generous commission. * Ensuring customers receive accurate advice, efficient booking management, and an excellent end-to-end travel experience. * Organise and cost complex travel itineraries, ensuring all customer requirements are met. Travel Consultant – Essential Requirements: * Experience selling holidays from a travel agent or tour operator. * Can work in the London office. * Strong customer service focus with excellent communication skills (verbal and written). * Sales driven with fire in your belly. * Excellent worldwide destination and airline knowledge. * Strong computer literacy and confidence using reservation systems. * Sales-driven mindset with the ability to build rapport quickly. * Professional personal presentation. Many benefits are on offer including sick pay, holidays, travel perks, career growth, lucrative commission, varied role, training sessions, supportive team, salary negotiable depending on experience, high spec offices, plus many more perks. Please note only suitable travel consultants with experience arranging travel from a travel agent or tour operator will be contacted for the Travel Consultant post