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Please note this is a training course and fees apply*\n\nWhat is the Business Analysis Placement Programme?\n\nOur Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position.\n\nThis programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative with the average Business Analysts salary in the UK being around £52k pa.\n\nWhat does a Business Analyst do?\n\nA Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification.\n\nTo succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication.\n\nYou should be somebody who can work well alone but when needed be able to integrate well into a team.\n\nThe role will generally include:-\n\n * Analysing elements within the business or the whole business\n\n * Making evaluations of all available data\n\n * Identifying problems and looking at potential improvements\n\n * Making a feasibility study in proposed improvements\n\n * Present your acquired information within a business case to the company or organisation.\n\n * Implement any agreed or necessary changes, to increase the efficiency of the organisation or business.\n\nIndustry demand for Business Analysts\n\nDemand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world.\n\nBusiness Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden.\n\nAll businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative, in demand position with Senior Business Analyst's commanding salaries in excess of £100k pa.\n\nHow we help you get you first role\n\nWe specialise in working with candidates who wish to start or transition into a Business Analyst career.\n\nHow do we do this?\n\n1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level.\n\n2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews.\n\n3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills.\n\nBusiness Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available.\n\nFinances\n\nTo accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms.\n\nWhat next?\n\nTo get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you.\n\nTypical Salaries\n\n * Administrator/Support: £28,000\n\n * Junior Business Analyst: £32,000\n\n * Change Analyst: £37,000\n\n * Systems Analyst: £42,000\n\n * Business Analyst: £52,000\n\n * Senior Business Analyst: £60,000

Please note this is a training course and fees apply*\n\nAre you looking to benefit from a new career in Data Analysis?\n\nIf you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst\n\nWe do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis.\n\nPlease note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles.\n\nDemand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners.\n\nBelow are current average salaries in the sector for lower-level positions and fully trained Data Analysts:\n\n * Junior Data Analyst - £30,000\n\n * Data Analyst - £50,000\n\n * Business Data Analyst - £67,500\n\n * Data Analytics Analyst - £80,000\n\n * Business Analysts - £60,000\n\nUsing our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis.\n\nThe courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector.\n\nSkills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers.\n\nWhether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below.\n\nStep 1 - CompTIA Data+ Qualification\n\nThe first step is completing the CompTIA Data+ Qualification accredited by CompTIA.\n\nThis professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data.\n\nStudy time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam.\n\nThe course is provided online and comes complete with exam simulators and revision tools.\n\nYou will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam.\n\nThis qualification will set you on a route to becoming a data analyst.\n\nStep 2 - Data Administration Training\n\nData is extracted using various method which are normally IT driven.\n\nTherefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst.\n\n * Microsoft excel - to expert level.\n\n * Learn SQL - the programming language used for extracting data from more complex databases.\n\n * Learn Python 3 - Python 3 is a simple to use programming language used by many analysts.\n\n * Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend.\n\nStudy time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam.\n\nStep 3 - Business Analysis Foundation\n\nBusiness Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa.\n\nAdding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT).\n\nStudy time for this course is approximately 15 hours and qualification is achieved through an online BCS exam.\n\nStep 4 - Recruitment Support\n\nNow you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have.\n\nWe have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot.\n\nOur Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector.\n\nThey will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need.\n\nOur money back guarantee\n\nIf after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams.\n\nHowever, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months.\n\nCheck our testimonials from the hundreds of candidates we have already helped.\n\nWhat Now?\n\nTo accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front.\n\nEnquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations

Your new companyA vibrant and fast-growing organisation in the property and real-estate sector operating across multiple cities in the UK and Europe. Your new roleAs an Operational Process Improvement Analyst, you'll play a hands-on role in driving practical, meaningful change across the organisation. Working directly with teams, you'll uncover what's really happening on the ground, map processes, identify friction points, and design improvements that enhance both colleague and customer experience. You'll collaborate with Technology and Business Improvement teams to deliver impactful solutions, feed insights into the wider change pipeline, and help embed the Group's automation and AI strategy into everyday operations. This is a role where you'll see the tangible results of your work, removing blockers, simplifying processes, and making teams' working lives easier. Key Responsibilities: • Understand team workflows, map processes, and identify operational blockers, • Diagnose day-to-day challenges and deliver practical, measurable improvements, • Simplify, standardise, centralise and automate processes, • Partner with Technology and Business Improvement teams to deliver change, • Support the rollout of automation and AI initiatives across operations, • Track and measure improvement impact using relevant KPIs, • A naturally curious mindset with a passion for understanding and improving how things work, • Confidence working across teams and constructively challenging existing processes, • The ability to have pragmatic, outcome-focused conversations-even when difficult, • Strong digital confidence, with the ability to use technology or data to inform improvements, • The skill to translate complex processes into clear, usable visuals and explanations, • An analytical, outcomes-driven approach with a strong bias for action, • The ability to build relationships and collaborate positively across multiple functions Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Conversation Analyst Location: Hybrid (3 days Wilmslow, 2 days from home) We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. The Citation Group has grown rapidly over the past few years and have big ambitions for the future. As a Private Equity backed business, the plan is to triple the size of the business over the next few years through both organic growth and acquisitions. As we scale for further growth across the Citation Group, hopefully, that’s where you come in. The role We’re on a real journey to use technology and AI in a way that genuinely improves how our customers experience our services. We are looking for someone who enjoys creating clear, helpful and genuinely useful AI-ready content. In this role, you will look after the content that sits within our Intercom chatbot, work closely with teams across the business to keep our knowledge base accurate and up to date, and use data to understand what our customers need so the bot gets smarter every day. You will also take ownership of the technology budget, making sure we get the best value from our tools. If you are curious about new technology and want to build a career in Conversational AI, this is a great opportunity to get involved and grow with us. Content Creation & Management • Write, edit, and maintain clear, helpful, and brand-aligned chatbot content across customer journeys., • Structure conversation flows, decision trees, and escalation paths for smooth user interactions., • Maintain a knowledge base to support chatbot responses and self-service resources., • Contribute to the definition of the chatbot’s tone of voice and personality to ensure a consistent, brand-aligned user experience., • Collaborate with subject matter experts to ensure content accuracy and tone. Performance Analysis & Optimisation • Regularly monitor chatbot performance through data and feedback (e.g. resolution rates, AI involvement, user satisfaction)., • Use Intercom and analytics tools to identify gaps, trends, and opportunities for improvement., • Test and iterate on content to enhance effectiveness and reduce manual support load. Platform & Process Ownership • Manage chatbot content within Intercom, ensuring consistency, accuracy, and relevance., • Keep conversation flows aligned with current products, policies, and business goals., • Contribute to develop, document, and maintain best practices and guidelines for conversational design., • Work cross-functionally with support, marketing, and product teams to align messaging and updates., • Train Support team members on chatbot content updates and best practices. Budget Influence and planning • Provide Insight and recommendations on chatbot content and technology spend, helping shape how the budget is used., • Review tools, subscriptions and services, offering clear guidance on what adds value and what can be improved., • Partner with finance to share updates on spend patterns, efficiency and return on investment., • Support informed decision making to ensure resources are used wisely and contribute to ongoing improvement and innovation. About you • Proven experience writing or managing chatbot, help centre, or digital support content., • Strong writing skills – Creating and maintaining content for AI, with the ability to simplify complex topics for diverse audiences., • Comfort with data – able to analyse chatbot usage and turn insights into action., • Experience managing a budget or cost centre., • Excellent organisational skills with attention to detail and process., • Hands-on experience using Intercom, especially chatbot workflows and Inbox., • Experience in customer support, UX writing, content strategy, or similar fields., • Familiarity with AI (LLM’s & Natural Language) or automation tools in customer engagement., • Experience with knowledge management or content management systems., • Strong stakeholder management and communication skills., • Ability to work independently and proactively identify opportunities for improvement., • A fast learner, who is curious about new technology and a willingness to pick up new tools quickly. Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + 8 Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role We are pleased to announce an opportunity for a commercially minded Finance Analyst to join our Finance Shared Services team based in Liverpool and play a key strategic role in shaping our UK performance. Reporting directly to the UK Financial Controller, this role is ideal for someone who thrives on turning data into meaningful insight. As a Finance Analyst, you’ll play a pivotal part in shaping the strategic direction of the organisation. Your analysis will support decision making at the highest levels, ensuring our leadership teams are equipped with accurate, timely and forward-looking insights. You’ll work across financial, operational, and market analysis - spotting trends, identifying opportunities, and translating complex information into actionable recommendations. This is an exciting and varied role for someone who enjoys problem solving, business partnering, and making an impact. Key Responsibilities • Provide strategic insights and recommendations to senior UK leaders., • Deliver monthly financial, sales and operational analysis using all available reporting systems., • Conduct monthly variance analysis and advise on areas requiring attention., • Support month‑end close activities, ensuring data accuracy and completeness., • Benchmark performance against CPI and key market growth indicators., • Monitor material pricing trends and assess impacts on the business., • Contribute to forecasting, strategic planning and budget processes, including preparing UK presentations for European Head Office., • Provide accurate analysis to the CEO, CFO, Divisional Directors, H&S Management and other key stakeholders., • Support Capex and lease management activities., • Manage energy consumption reporting for the UK as a single, reliable data source., • Lead improvements in UK reporting and support divisional reporting enhancements., • Conduct competitor and vendor financial analysis., • Develop reporting for CTO plans and UK-wide projects., • Provide administrative support such as meeting minutes, action logs and follow‑ups., • Strong financial background and analytical capability, • Excellent communication skills, with the ability to influence at all levels, • Good understanding of the corrugated industry (advantageous), • Highly proficient in MS Office - especially Excel & PowerPoint, • Experience using HFM is desirable, • A proactive, flexible mindset with ability to meet tight deadlines, • A collaborative approach and desire to grow within the organisation What We Offer • Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme, • Ongoing training and development opportunities, • 24/7 confidential support for you and your family, • Flexible working options and family-friendly policies Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We practice equality of opportunity in employment and select the best person for the job.

Your new company A vibrant and fast-growing organisation in the property and real-estate sector operating across multiple cities in the UK and Europe. Your new role As an Operational Process Improvement Analyst, you'll play a hands‑on role in driving practical, meaningful change across the organisation. Working directly with teams, you'll uncover what's really happening on the ground, map processes, identify friction points, and design improvements that enhance both colleague and customer experience. You'll collaborate with Technology and Business Improvement teams to deliver impactful solutions, feed insights into the wider change pipeline, and help embed the Group's automation and AI strategy into everyday operations. This is a role where you'll see the tangible results of your work, removing blockers, simplifying processes, and making teams' working lives easier. Key Responsibilities: Understand team workflows, map processes, and identify operational blockers Diagnose day‑to‑day challenges and deliver practical, measurable improvements Simplify, standardise, centralise and automate processes Partner with Technology and Business Improvement teams to deliver change Support the rollout of automation and AI initiatives across operations Track and measure improvement impact using relevant KPIs Build strong cross‑functional relationships to ensure improvements align with wider business needs What you'll need to succeed A naturally curious mindset with a passion for understanding and improving how things work Confidence working across teams and constructively challenging existing processes The ability to have pragmatic, outcome‑focused conversations-even when difficult Strong digital confidence, with the ability to use technology or data to inform improvements The skill to translate complex processes into clear, usable visuals and explanations An analytical, outcomes‑driven approach with a strong bias for action The ability to build relationships and collaborate positively across multiple functions Experience in process improvement, operational change, and/or automation What you'll get in return You can expect a salary in the region of £35,000 (DoE) along with pension, 25 days holiday (+ Xmas shutdown), hybrid working (1-day WFH), free parking, free breakfast / lunches, and other office perks. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are seeking a proactive Graduate Finance Executive to join a growing, employee-owned finance and accountancy business. This is an exciting opportunity for someone eager to develop their career in finance, take ownership of their work, and thrive in a fast-paced environment. As a Graduate Finance Executive, you will coordinate and execute financial transactions, support audits, and assist the senior management team in delivering accurate financial reporting.The PersonOur ideal Graduate Finance Executive will be: Driven with an ‘above and beyond’ attitude Keen to learn and develop professionally Responsible, confident, and self-motivated A team player who contributes ideas and solutions Highly detail-oriented with a pragmatic approach to problem-solving Comfortable challenging others and being challenged Ambitious, with a desire to take on new challenges Educated to AAT part-qualified level, accounting & finance graduate, or equivalent Experienced in SAGE accounts or a similar accounting system Hold a minimum B grade in GCSE MathematicsWhy This Role? Employee-owned company culture 34+ days holiday including your birthday Monthly team get-togethers Exciting company incentive targets and trips (previously Las Vegas, Barcelona, New York) Modern office with flexible working, games room, and bar Fresh fruit, smoothies, and access to an employee healthcare membershipAs a Graduate Finance Executive, you will be part of a collaborative and supportive team with exceptional benefits while contributing to the growth of the business. Main Areas of Responsibility As a Graduate Finance Executive, you will: Assist in the preparation of the weekly group Profit and Loss statement Perform weekly bookkeeping across group companies using Sage 50, including adjustments Record company credit card transactions and associated receipts Issue customer invoices on an ad hoc basis Support Direct Debit collections and collate information for reporting Monitor aged debt and liaise with managers for action Complete administrative tasks, monitor transactions, and coordinate with the sales department Help prepare financial data for audits and management review Monitor budgets, forecasts, and future cash flowsThis role as a Graduate Finance Executive is ideal for someone ambitious, motivated, and ready to take their first big step in a finance career while contributing to a growing, employee-focused business. Alternatively please call Jenni on (phone number removed) for more information. JL_FIN This role would suit candidates with experience or interest in positions such as Finance Coordinator, Accounts Executive, Financial Analyst, Bookkeeping Specialist, or Payroll Administrator. Alternatively please call Jenni on (phone number removed) for more information. JL_FIN

Data Analyst (Excel & Operational Insight) | Cheadle | Onsite | £30,000 - £35,000 + wide range of benefits/discounts | Retail/FMCG This is an exciting opportunity to join a fast-growing, high-volume business operating within the retail and FMCG space. The organisation is scaling rapidly, with data sitting at the heart of decision-making across the business. Working in a collaborative, fast-paced environment, you'll play a key role in turning data into actionable insights that drive efficiency, improve performance, and support commercial decision-making across multiple teams. The Role Build, maintain and enhance Excel models used across finance and operations Analyse large datasets using Excel to identify trends, inconsistencies and opportunities Produce regular, Excel-based reporting to support operational and financial performance Identify inefficiencies and cost-saving opportunities through detailed data analysis Clean, validate and structure data within Excel to ensure accuracy and usability Use advanced Excel functions (Pivot Tables, Lookups, data manipulation) to interrogate and interpret data Manipulate and transform raw data into structured formats suitable for reporting and analysisAbout You Strong Excel skills (Pivot Tables, Lookups, data manipulation) are essential Experience working with data in a commercial environment (Retail or FMCG preferred) Degree in a numerical or analytical field (e.g. Maths, Economics, Data, Business) is advantageous Confident working with large datasets and drawing meaningful conclusions Strong attention to detail with a focus on data accuracy and integrity Proactive, curious and comfortable working in a fast-paced, onsite environment Able to communicate insights clearly and support decision-making across teamsWhat's on Offer £30,000 - £35,000 salary Fully onsite working environment Staff discounts and additional benefits Opportunity to develop strong, practical Excel and data skills Clear progression as the business continues to growZachary Daniels and our client are both equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics BH35729

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