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GROUP OPERATIONS MANAGER – LONDON HQ As Group Operations Manager, you will play a pivotal role in shaping and executing the operational strategy across a diverse portfolio of properties. You will lead initiatives that drive commercial performance, elevate guest experience, and embed operational excellence at scale. Acting as a strategic partner to senior leadership and cross-functional teams, you will ensure that operations are agile, brand-aligned, and future-ready. The position is based full-time at our London Bridge Head Office, with occasional property visits. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Strategy & Excellence Lead the design and implementation of scalable operational frameworks, SOPs, and policies that drive efficiency, profitability, and service excellence. Continuously benchmark operational standards against industry best practices, ensuring innovation and relevance. Develop and maintain a centralised knowledge base for property teams, enabling consistent execution and rapid onboarding. Supplier & Contract Management Own group-level supplier relationships, ensuring performance against SLAs and commercial targets. Lead strategic sourcing and tendering processes to optimise cost and quality. Monitor market trends to mitigate risk and leverage opportunities for cost control and value creation. Ability to navigate and negotiate contracts. Revenue Growth & Commercial Impact Drive non-room revenue (NRR) initiatives in collaboration with GMs, identifying new monetisation opportunities across the guest journey. Partner with Finance and Revenue teams to enhance profitability through data-driven decision-making, budgeting, and forecasting. Lead cost optimisation programmes without compromising brand or service standards. Guest Experience & Brand Integrity Champion a guest-first culture, embedding brand values and service ethos across all touchpoints. Oversee brand audits and quality assurance programmes, ensuring consistency and excellence across the portfolio. Deliver actionable insights to improve guest satisfaction and investor value. Cross-Functional Leadership Act as a strategic liaison between Operations and functions including Marketing, HR, IT, and Development. Lead operational input into digital transformation, ESG initiatives, and systems implementation. Influence cross-departmental projects to ensure operational feasibility and long-term scalability. Stakeholder & Ownership Relations Serve as the primary operational contact for ownership groups, delivering transparent, data-led reporting and strategic updates. Align property-level goals with broader business objectives through collaboration with corporate teams. Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY Bachelor’s degree in Hospitality, Business Administration, or related field (or equivalent experience). Advanced certifications in operations, project management, or leadership are advantageous. YOUR PROVEN TRACK Minimum 5 years’ experience in hospitality operations. Proven track record of delivering profit enhancing results and operational transformation. Strong commercial acumen and experience managing budgets, KPIs, and supplier contracts. Exceptional communication, stakeholder management, and strategic thinking skills. Comfortable working in a fast-paced, high-growth environment with regular travel. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Supervisor to join our team at Locke at Broken Wharf, London. JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. The F&B Supervisor leads the team on shift from the front, coordinates with the kitchen and bar teams, provides high standards of customer service and product quality, handles customer complaints, and ensure compliance with health and safety regulations. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back. Lead, coach, and encourage the F&B team in taking responsibility for service standards. Welcoming guests, directing them to their tables, and ensuring a clean and inviting space. Presenting menus, answering questions about dishes and beverages, and accurately record orders. Delivering food and beverages promptly and efficiently, ensuring proper presentation and temperature. Be a system specialist on Mews POS able to upload and edit product and pull reports as necessary. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Supervise seamless daily operations, balancing efficiency with high service standards. Delegate effectively so everything runs smoothly Monitoring customer satisfaction, interacting with guests, and addressing complaints or concerns promptly. Follow company policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed service level agreements. Oversee guest satisfaction - seek feedback to continuously improve service delivery. Execute relevant cost control measures while maintaining a premium guest experience. Identify upselling opportunities and present them to the team. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Qualifications: A High School diploma or equivalent qualification is desirable. Experience: Similar relevant experience at a supervisor or senior server level in a food and beverage service environment. Demonstrated ability to deliver excellent customer service and ensure guest satisfaction Experience with inventory control and stock management is beneficial. Excellent communication and interpersonal skills are vital for interacting with employees, customers, and other departments. Skills: Motivating, training, and supervising employees to achieve operational goals and maintain high standards. Effectively organising and prioritising tasks, especially during peak hours. Addressing employee issues and customer complaints in a calm and professional manner. Understanding budgeting, inventory control, and cost management. Tracking inventory levels, ordering supplies, and minimising waste. Adjusting to changing demands and environments and being flexible in their approach.

Yard Sale Pizza is looking for a talented, committed Supervisor who is ready for a new challenge and would love to progress their career with us! We're on the search for a supervisor who is a natural team leader, enjoys a fast-paced environment and loves hospitality and pizza as much as we do! Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 17 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. We're buzzing to be opening our 11th Yard Sale Pizza in South East London's Hither Green in November 2023. Bringing our award-winning handmade, hand-delivered pizzas to this stunning neighbourhood! We'll be serving up London's ultimate delivery pizza, all delivered by our amazing team of drivers through our in-house delivery service, with seats for dine-in customers. What we are looking for... • Someone who is motivated, adaptable and organised with exceptional interpersonal skills., • 1 years' relevant hospitality experience - busy/independent restaurants or takeaway., • Someone who has previous experience key holding and cashing up., • Ideally an individual who has experience working with deliveries and dealing with phone orders., • Someone who has Level 2 Food Hygiene and Safety or knowledge of this is highly advantageous. What's on offer... • Flexible hours, inclusive of weekends., • Team tips paid monthly., • Amazing career progression - could you be our next Assistant Manager?, • Christmas Annual Closure for 4 days., • Free pizza on shift and brilliant discounts to enjoy with your family and friends!, • Fun staff parties throughout the year., • Cool uniform and other merchandise to celebrate your milestones working with us!, • Hospitality Action's Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can't wait to hear from you! Pizza & Love, YSP

Welcome to KEONBAE Barbeque & Beer. Immerse yourself in an interactive dining experience where the sizzling aroma of delectable barbeque dances in the air. Whether you are a connoisseur of Korean cuisine or a curious newcomer, KEONBAE promises an unforgettable dining encounter that celebrates the spirit of togetherness and sharing at its heart. We are seeking a skilled and enthusiastic Waiter/Waitress to join our dynamic team. Deliver exceptional service, assist guests in selecting dishes, and create a memorable dining experience. Responsibilities: • Exceptional customer service – greet warmly, attend to customers’ needs, ensuring guests leave with a smile., • Teamwork and collaboration – communication is key, working and coordinate with kitchen and rest of the team for seamless service., • Upselling and promotion – recommend specials and pairings to enhance customer experience., • Serve customers and clear tables in a timely manner, always keep the restaurant clean., • Assist in preparing the restaurant for service. Who We Are Looking For: • Previous experience in a similar role, preferably Korean Barbeque restaurant., • Passionate about Korean cuisine and culture., • Excellent customer service and communication skills., • Ability to work in a fast-paced environment., • Team player with a proactive attitude. Benefits: • Training provided, • Team events, • Free lunch/dinner during service

We are looking for professional, reliable and flexible Event Waiters and Waitresses to support a range of corporate events and hospitality functions in London. This is a great opportunity for someone who enjoys working in a fast-paced hospitality environment and delivering an excellent standard of service. You will work alongside experienced event and hospitality teams, helping ensure guests receive a smooth and professional experience from arrival through to the end of the event. The role may include conferences, corporate receptions, private functions, dinners and other organised events. Duties and Responsibilities • Provide professional and attentive food and beverage service throughout events, • Welcome guests and provide friendly, helpful assistance when required, • Serve food, soft drinks and other refreshments according to event service standards, • Assist with setting up event spaces, tables, service stations and dining areas, • Clear tables, glassware and service areas efficiently throughout the event, • Maintain a clean, organised and presentable working environment, • Follow food hygiene, health and safety and allergen procedures at all times, • Communicate effectively with supervisors, kitchen staff and other members of the Events team, • Respond professionally to guest enquiries and requests, • Assist with opening, closing and event breakdown procedures, • Maintain high standards of personal presentation and professionalism, • Support the wider Events and Food & Beverage team wherever required What We’re Looking For • Previous waiter/waitress, hospitality or events experience is preferred, • Professional and confident when interacting with guests, • Friendly and approachable with strong customer service skills, • Good spoken English and communication skills, • Reliable, punctual and well-presented, • Comfortable working in a busy event environment, • Able to work effectively as part of a team, • Flexible with working hours and available for different event schedules, • Willing to support with different duties depending on the requirements of each event Role Details Position: Event Waiter / Waitress Pay: £13.50 per hour Location: Custom House, E16 Type of work: Corporate events and hospitality functions Availability: Flexible shifts depending on event requirements

Supervisor – Detroit City Burger | Excel London, E16 Legacy Koncepts is looking for a hands-on Supervisor to join Detroit City Burger, our American-style burger outlet at Excel London. We operate several food outlets across the exhibition centre, including Chozen, Wrapid, Orzo’s Deli and Italian Kitchen. This role will be primarily based at Detroit City Burger, although you may occasionally support another outlet. Excel’s event schedule makes every week different. We need someone who can lead a team through busy services, stay organised when demand changes quickly, and take real ownership of the outlet’s food safety, cleanliness and presentation. Pay, hours and benefits • £15 per hour, with a pay review after six months., • A minimum of 100 hours in each four-week period (an average of 25 hours per week), with additional hours available during busy events., • Shifts follow the event schedule. Weekend work is an expected part of the role, particularly when major events are taking place. We aim to offer occasional weekends off where the schedule allows., • After successfully completing a three-month probation period, you may be eligible for a discretionary performance bonuses of up to £1.50 per hour., • Staff meal on working days, 50% staff discount at other times, training opportunities and a workplace pension. The role You’ll be responsible for the day-to-day running of the outlet during your shifts. You’ll direct and support the team, keep service moving, respond to customers and make sure food is prepared and served to our standards. Food safety and cleaning are a major part of this role. We’re looking for a Supervisor who notices problems early and acts on them—not someone who waits for a manager to point them out. You’ll check that food is stored and labelled correctly, required records are completed accurately, and staff clean as they go. You’ll set clear expectations, follow up when standards slip, and make sure the outlet is properly cleaned and ready for the next trading day. Your responsibilities will include: • Leading, training and motivating food service and kitchen staff., • Organising tasks and adjusting preparation and stock levels to meet demand while controlling waste., • Checking food quality, presentation and speed of service., • Proactively overseeing food safety, date labelling, cleaning and health and safety practices., • Giving staff clear direction and addressing missed standards promptly and constructively., • Resolving customer queries and complaints professionally., • Operating the till, processing payments and completing basic shift administration. What we’re looking for • Experience supervising a team in a busy quick-service restaurant or similar food operation. Burger restaurant experience is an advantage., • Strong food safety awareness and the confidence to uphold standards consistently. A Level 2 Food Safety certificate, or equivalent, is required., • A practical, hands-on approach: you’re willing to work alongside the team while remaining accountable for the whole shift., • The ability to stay calm, prioritise and give clear direction during busy periods., • Good communication, customer service and basic numerical skills., • Flexibility to work around Excel’s event schedule, including busy weekends. The position is available immediately. If you take pride in leading a team and keeping standards high, we’d like to hear from you.

QSR Area Manager within Essex Area. The area Manager is responsible for the overall operational, commercial and people performance of the stores within their assigned area. The role is accountable for ensuring stores operate to company standards, achieve financial and KPI targets, maintain full compliance, and deliver a consistently strong customer experience. The area Manager will lead, coach and develop Store Managers and their teams, drive local sales opportunities, support Head Office initiatives, and ensure each store operates efficiently, safely and in line with business objectives. Key Responsibilities Operational Leadership • Oversee the day-to-day performance of all assigned corporate stores., • Ensure stores open and close on time and operate in line with company standards and procedures., • Maintain consistently high standards across food quality, cleanliness, customer service, health and safety, and overall store presentation., • Support stores operationally where required, including during peak periods, manager absence, staffing shortages or other business-critical situations., • Conduct regular store visits and operational reviews, recording findings and actions as required., • Ensure store managers complete all required administration, checks and reporting accurately and on time. Commercial Performance • Take full ownership of store P&L performance, ensuring financial targets are achieved and stores operate in line with business objectives., • Drive store sales, labour efficiency, food cost control and overall profitability across the area., • Review KPI performance regularly and implement clear action plans where standards or targets are not being met., • Analyse store performance data, including sales, labour, food variance, wastage, coupon use, remakes, edited orders and voids, and act on trends promptly., • Review aggregator performance and ensure appropriate analysis and follow-up action is taken to support sales and operational standards., • Work closely with Head Office to support and execute marketing plans, promotions and local sales initiatives across stores., • Contact and engage with local businesses to build sales opportunities, local partnerships and wider brand presence within each store’s trading area. People Management and Development • Lead, coach and support Store Managers to deliver strong operational and commercial results., • Build capable, accountable and engaged store management teams., • Support recruitment activity where required, including advertising, interviewing, onboarding and induction., • Ensure effective training is delivered across stores and that managers and team members are developed in line with business needs., • Promote internal progression and support succession planning across the area., • Act as a mentor and escalation point for Store Managers and provide practical support in resolving day-to-day people challenges., • Work closely with HR where required on investigations, formal meetings, employee relations matters and performance concerns. Compliance and Standards • Ensure all assigned stores remain compliant with legal, regulatory and company requirements., • Manage and complete regulatory compliance applications where required, including business rates, extended hours and pavement licences., • Ensure stores maintain required records, checks and procedures relating to food safety, health and safety, security and operational compliance., • Drive compliance with audit requirements, including OER standards, HACCP, PRP, vehicle checks, accident reporting and any other internal or external compliance obligations., • Ensure working standards are maintained for CCTV, alarms, fire safety systems, uniform, administration and all required operational controls., • Lead and drive the resolution of maintenance issues across stores, ensuring timely action and minimal disruption to operations. Planning and Control • Monitor labour scheduling to ensure stores are appropriately resourced in line with forecasted sales and business needs., • Review rotas, staffing levels and labour usage to identify inefficiencies and improvement opportunities., • Support Store Managers with forecasting, planning and operational organisation to improve consistency and performance., • Monitor food ordering, stock accuracy, food transfers and inventory discipline to support cost control and minimise waste., • Ensure key business priorities, promotional activity and operational requirements are clearly communicated and executed across stores. Store Visits and Oversight The Area Manager is expected to maintain a regular presence across their stores and complete visits which may include: • Operational standards reviews, • Opening and closing checks, • Paperwork and admin reviews, • HACCP and compliance reviews, • Training observations and coaching, • Stock and inventory checks, • Rush period support, • Manager meetings and action planning, • Wellbeing and engagement check-ins All visits, findings and follow-up actions must be recorded in the appropriate company systems. Skills, Knowledge and Experience • Proven experience in a multi-site quick service restaurant and delivery management role., • Extensive knowledge and experience of third party delivery platforms., • Strong understanding of store operations, people management and performance improvement., • Experience managing KPIs, labour, costs and operational compliance., • Ability to lead, coach and influence managers and teams effectively., • Strong organisational skills with the ability to prioritise and manage multiple stores and issues at pace., • Commercially aware, with the ability to identify risks, inefficiencies and growth opportunities., • Confident using systems, reports and data to support decision-making., • Resilient, hands-on and solution-focused, with a willingness to support stores directly when required., • Strong communication skills and the ability to work cross-functionally with Head Office departments. Key Behaviours • Leads by example, • Holds high standards and drives accountability, • Acts with urgency and ownership, • Builds strong relationships with teams and stakeholders, • Supports change positively and drives continuous improvement, • Maintains professionalism, fairness and consistency General This job description sets out the main duties of the role and is not an exhaustive list. The postholder may be required to undertake other duties reasonably consistent with the level and nature of the position.

Who are we? KEONBAE is established with a single aim: to bring laughter to the table, a direct translation of 'Cheers'. Indulge in the rich tapestry of Korean spices and authentic side dishes, perfectly complemented by an array of refreshing beers. Our warm and welcoming ambiance sets the stage for cherished moments with loved ones, making each visit to KEONBAE a celebration of flavours, togetherness, and pure joy. What’s the role? We’re on the hunt for experienced General Manager to join our growing team. If you love running a tight ship, building great teams, and making customers happy with good food, you’ll fit right in. As a GM, you’re the heartbeat of the site. You’ll keep everything ticking, everyone smiling, and the standards sky-high. No two days are the same, but you’ll be across it all – from the big picture to the tiny details that make a difference. What you’ll be getting stuck into: • Running day to day operations like a pro – smooth, sharp, and always on point, • Delivering top-tier food and service, every single time, • Leading, motivating, and inspiring your team, • Keeping Health & Safety and food hygiene standards watertight, • Making sure the numbers make sense and the business performs, • Leading from the front – setting the tone and raising the bar, • Managing stock and keeping things running lean and efficient, • Keeping invoices and paperwork up-to-date, • Support and plan inhouse promotional events About you: You’ve been there, done that – you're someone who thrives in a fast-paced hospitality environment, and now you’re ready for your next move with a brand on the rise. You’re someone who: • Gets people (and gets the best out of them), • Communicates clearly and leads with confidence, • Is organised, switched-on, and always a step ahead, • Thinks fast, acts smart, and isn’t afraid to make calls, • Brings energy, positivity, and a proper can-do attitude, • Genuinely cares about great food and even better service Why join us? At Keonbae, we’re one team with one goal: serve up incredible cuisines with standout service. Here’s what you can expect: • Competitive pay, • 45-48 Hours contract, • A genuine, great place to work, • Sociable hours, no crazy late-nights!, • Paid holiday, • Pension enrolment We’re growing fast, and this is your chance to be part of the journey. If this sounds like your kind of thing, we’d love to hear from you.

We are looking for a friendly, reliable, and enthusiastic Part-Time Waiter/Waitress to join our restaurant team. The ideal candidate will have previous experience in a restaurant or hospitality environment and be passionate about delivering excellent customer service. You should be flexible with working hours, including evenings, weekends, and busy periods. Please feel free to pop in to the shop for further details if you’re interested HISAR KITCHEN ORPINGTON

Conifer is a leading provider of Security, Hospitality, Facilities and Care staffing solutions, serving a diverse range of esteemed clients across the UK. We are currently seeking reliable and hardworking Kitchen Porters to support the kitchen and events teams at a prestigious 5★ hotel in the E16 area of London. This is a fantastic opportunity for candidates who are energetic, responsible and able to work effectively in a busy events and hospitality environment. The Role As an Events Kitchen Porter, you will play an important role in supporting the kitchen and catering teams during a range of events and functions. You will help ensure the smooth running of the kitchen operation by maintaining high standards of cleanliness, assisting with equipment and supporting the team throughout each event. • Start Date: ASAP, • Location: 5★ Hotel, E16, London, • Pay: £13.50 per hour This is an events-based position, with shifts available according to the hotel's events schedule. Candidates should be flexible and prepared to work during busy event periods, including evenings and weekends. Key Responsibilities • Maintain high standards of cleanliness throughout the kitchen and back-of-house areas, • Wash and clean kitchen equipment, utensils, dishes and catering equipment, • Support chefs and catering staff during events and functions, • Keep kitchen and preparation areas clean, organised and well maintained, • Assist with the movement and organisation of kitchen equipment and supplies, • Clear and clean equipment and work areas throughout and after events, • Dispose of waste correctly and maintain clean waste areas, • Follow all hotel hygiene, health and safety procedures, • Work efficiently as part of a busy events and kitchen team, • Complete any additional duties requested by the kitchen or events supervisor Requirements • Previous Kitchen Porter or hospitality experience is preferred, • Events or banqueting experience is an advantage, • Reliable, hardworking and responsible attitude, • Ability to work efficiently in a busy events environment, • Good standards of personal hygiene and cleanliness, • Physically able to carry out general kitchen and event support duties, • Good communication and teamwork skills, • Flexible availability, including evenings and weekends, • Right to work in the UK What We Offer • £13.50 per hour, • Opportunity to work at a prestigious 5★ hotel in E16, London, • Events and hospitality work in a professional environment, • Flexible event-based shifts, • Friendly and supportive management team, • Opportunity to gain valuable experience within the luxury hospitality and events industry, • Potential for ongoing event work for reliable and committed candidates How to Apply If you are a reliable and hardworking Kitchen Porter looking for event work within a prestigious 5★ hotel in E16, London, we would love to hear from you. Apply today and become part of the Conifer hospitality team. Flexible availability, including evenings and weekends, is an advantage. If you do not hear from us within two weeks, please consider your application unsuccessful on this occasion.